Appliance Repair

We had them out to fix our freezer because the door would not shut properly. They fixed the door but then the ice maker wouldn't work and they had to come out twice to fix it. Fast forward 9 months and our freezer door won't shut again, I call to have them come out and fix it, the lady on the phone says they don't have any records of our door being broken, they only have documents for the ice maker, which doesn't make any sense at all since the ice maker was secondary to the original problem. It costs us around $470 to get it fixed the first time. Do not use this company.

I guess its my fault my dishwasher was leaking so Nicole came and looked at it said $340 I could get my part 7-9 days after she left I looked and my dishwasher was still leaking so I called dispatch said that was my problem I well that is why I hired them RIght?? STAY AWAY they are terrible I wish I could give 0 stars I would !!

LG picked ARI to do warranty work on our fridge this summer. Not only did the repair work take months they caused us to loose warranty on our fridge leaving us with a broken fridge. Took weeks to get someone out too look at it. Then at around a month to get someone to repair it. Ok fine if it had been fixed then I would understand. But it wasn't it still wasn't cooling. So then they eventually sent someone out to look at it again. The new guy that was sent said it was under charged so he charged it some more. Now it was finally cooling but had started leaking out the back(it was never

Fantastic same day service. Our gas oven stopped working early morning on Christmas Eve. Called ARI at 9am and the repairman was at our door by 11 and the repair completed before noon. Repairman Kyle Blaha was very polite and professional. Fix (replace igniter) was done at a very reasonable price quoted up front. Saved our Christmas!

This company was hired through Best buy to repair our refrigerator. The guy who came out to our house, did not know how to install the new part and had someone walk him through the process over the phone. He was shoving and pulling shelves so forcefully he scratched and he carved out the inside and outside of the refrigerator. It took a few hours to repair it, all the while the water was collecting under the black mat that was under the fridge. The water damaged our hardwood floors! Not only they decline the responsibility for the damages, they are saying I carved one year old refrigerator and

I own an Asko dryer and it is hard to find someone certified in this brand. They fixed it without a fuss. It is in a hard to get to place, and they wiggled it out, repaired it swiftly, and all is well. I am most grateful. Thanks, Nicole!

Never called to say that they were having problems with their truck whole day spent waiting on them customer service isnt up to par do not call them for anything

Called Friday for a Asko washer leak to schedule a repair, they said they could come 7:30 AM Monday and I asked have you worked on Asko, they said yes I said I have another appointment at 9:30 if that's enough time, the scheduler said no problem. I got up at 4:45 AM to get ready for the tech she came at 7:43 AM looked at it for 5 minutes and said she could not work on it because it was a stack washer/dryer. I offered to help take off the dryer which I have done before with other techs, she said no, they need 2 techs. Needless to say I was frustrated! I had everything ready to go, why didn

I don't complain often, but after 3 terrible experiences & multiple conversations with the customer service/management (that went in circles & ended with no resolution) I have to tell my story.

I first purchased a washer & dryer combo. After I found out that they don't do gas hookups in Minneapolis or St. Paul because they don't have the license, we decided that they would deliver to my garage. The day of delivery we received NO phone call & found that they had left the washer & dryer on the sidewalk outside of the home. We were frustrated, but we were able

Chad repaired our Dacor oven which has been giving us problems. He fixed it in a jiffy and was polite and informative!

Do not use this company. They made us prepay for the labor on a warranty repair and broke refrigerant line when installing compressor. Of course they didn't tell me they broke it. Then they promised to refund my money which they never did.

They made us wait almost a month for a leaky washer part. THEY then ordered the wrong parts multiple times and ultimately did not fix our issue. They were going to keep the trip charge in spite of this without multiple calls. They finally decided to claim the model is discontinued, I found it on Amazon in 2 minutes.

This company is nothing but a rip off. Tech came out on Monday, told me I needed a new condenser and circuit board for my LG refrigerator, which he said he ordered right away and would be able to put in on Friday. Friday came no call from him. I called the company and spoke to two different girls, said they would call right back, no call. I called again they said they had put in a call for the tech to call me, still no call. So far I am still without a fridge. I paid $555.00 dollars for work that is still not done. This is a LG fridge, which I bought from Home Depot but they will do nothing

They are actually very nice people, but once you get under the skin it's all a bunch or misleadings and lies. I took my dehumidifier in for service. The guy who took care of me was very nice. Said it would be a $75 diagnosis fee, which goes towards the issue to fix it if you have them fix it. He said it was really slow, so they might even call me that same day with an estimate to fix. This was on a Tuesday morning. FRIDAY came along with no word. So I called. Friendly lady answered the phone, and said she would check on the order and call me RIGHT BACK. Later in the day still no call back

Awful service. They came to fix our dryer and they had to move our washer out of the way to access the dryer vent. They then forgot to connect the washer hose back before they left and the next time we ran our washer, it made a huge mess with water everywhere including vents. When I complained about the carpets, rugs and vents being wet, the technician who came out made it sound like I was trying to rip him off. They did fix part of the vent that broke but what amazed me is not once did they apologize. The guy just said "mistakes happen". The manager was supposed to call me to reimburse

Just got charged 349.00 for repairing a wire on my AC and remounting a harness with tie wraps. I had agreed to the amount not knowing the amount of time that would be spent based on the fact that the harness was hitting my fan and thinking that he would have to take it (The AC unit) completely apart. He simply took the cover off, spliced a wire, taped it and tie wrapped the harness to the cover. The work was fine. The manager, when I called him was flabbergasted that I'd even call to complain and no intention of even going halfsies. He went on about a business model. The conversation got heated

Two stars because they showed up. The problem here is they charge you for a consultation 95.00 to be exact.
All the guy did was open my stove door after I told him the oven part wouldn't work, and he said I needed to replace the oven igniter. At a cost of 390.00 (that does include the 95.00 visit fee) I couldn't believe it! I'm out the 95.00 but why would I repair a ten year old stove when I can get a new one for 700.00? Doesn't make sense. I can't help feeling ripped off! I never heard of a repair place charging to open your oven and then assessing a fee. Make sure you