Exceed expectations for every transferee. Trusted by organizations demanding the highest attention to detail, Merchants delivers 5-Star reliability and satisfaction. We'll discuss your planned move in detail. Do you need full-service packing or will you do some of your own packing? What sort of support services will you require?
This introductory conversation helps us understand every consideration our moving planners should keep in mind. Going room-to-room, we'll determine the total size and weight of your shipment and any special packing requirements. We'll answer all your questions and provide you a written estimate based on your individual requirements.
Have gas lines to be capped? Complex electronics that need to be disassembled in a just-so fashion? Or do you simply yearn for a deluxe moving experience that takes all the worries out of your hands?
This introductory conversation helps us understand every consideration our moving planners should keep in mind. Going room-to-room, we'll determine the total size and weight of your shipment and any special packing requirements. We'll answer all your questions and provide you a written estimate based on your individual requirements.
Have gas lines to be capped? Complex electronics that need to be disassembled in a just-so fashion? Or do you simply yearn for a deluxe moving experience that takes all the worries out of your hands?
Services
Founded in 1921 by E. W. Eastman, Merchants Delivery, as it was then known, initially operated as a delivery service for local merchants, eventually adding local and long-distance household goods moving to its roster of services. After returning from World War II, second-generation leader A. W. Eastman diversified the family enterprise to include an IH/Navistar truck dealership as well as a truck rental and leasing company.
Moving is a sensitive time. You're about to uproot your household and transplant everything that is most precious to you. What you're feeling is a heady mix of giddy anticipation and fretful worry. It's a big responsibility you're placing in our hands. Our job is to take the worry out of your hands.
The moving process begins long before our professional movers arrive at your door. To ensure your move runs like clockwork, Merchants recommends the following steps in the weeks before moving day. Discuss with Merchants the full particulars about your company's policy, accessorial services (crating, packing, storage, etc.), delivery requirements and information about carrier liability.
Taskmasters at Merchants Moving & Storage are specialists in their own right - highly trained, well-equipped and ready to face any challenge during your move. Taskmasters will prepare your difficult-to-manage belongings for a safe journey and carefully unpack and reinstall everything in perfect order at the destination end of the voyage.
One day prior to your move, the Keyman in charge of your crew will notify you of our expected arrival time. The following day, we arrive on time, in uniform and ready to go to work. The first thing you'll see is your crew preparing your residence for the rigors of moving day. We literally roll out the red carpet - protective mats to spare your carpets and floors from dirt and damage.
Reviews (20)
Conor N. Collin
Oct 25, 2021
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Karen Nidou
Sep 02, 2021
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Great movers! My father worked with Merchants for years to transport manufactured goods and had an excellent working relationship them, so recommended them to me for a residential move from NJ to WI. It turned out to be a challenging move for Merchants and they could not have handled it better.
One of the movers, when he arrived in NJ was suffering from a terrible toothache that had come up during the drive from out-of-state. Poor guy, in so much pain. I arranged for him to be seen by my dentist on an emergency basis the next morning. They took care of him and I expected that he would take at
One of the movers, when he arrived in NJ was suffering from a terrible toothache that had come up during the drive from out-of-state. Poor guy, in so much pain. I arranged for him to be seen by my dentist on an emergency basis the next morning. They took care of him and I expected that he would take at
Imlatinoguy
Jul 24, 2021
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Timbo Slice
Jan 29, 2021
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Dorothy Oliver
Sep 29, 2019
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Elly O.
Nov 22, 2018
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Trina C.
Nov 08, 2018
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Horrible service! #1 packers took 2 1/2 hour lunch/smoke breaks each day. #2 Items destined for my apartment went to storage and vis versa. No remedy because the storage location is all the way in Wisconsin. #3 delivery to my new home is scheduled 2 weeks out!
I have no idea why my relocation specialist used this company.
Responses from this company have been unacceptable
I have no idea why my relocation specialist used this company.
Responses from this company have been unacceptable
Rebecca M.
Sep 10, 2018
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This is my second move with Merchants moving and storage. From the very start with Dave the experience is very professional and stress free. The transporters in both movers were professional, on time, called with updates on pick up and delivery. I would never use another moving company. This company is not a broker. Merchants has there own very well maintained trucks. They even have a person call after pick up and after delivery to ensure all went well. THANK YOU so much Merchants for another stress free move :)
Lori Erickson
Jul 09, 2018
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Our family recently relocated from the Kansas City area to Salt Lake City, UT. As a family of 5 with two dogs, we had a lot of possessions to transport! This was our second time to have a professional moving company come in and take over for a relocation. I can't tell you how pleased I am with the entire company on how they handled working with us from start to finish. They first sent someone to our home to document what we had, what needed crated, etc. They always kept us in the loop via phone as to the next step, their arrival time, estimated packing and loading times, etc. When our area (Cory
Michael Cross
May 26, 2018
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Aileen W.
Apr 23, 2018
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We have moved 4 times in the past ten years, each time we moved several states apart. The last move was June 2017. Each time we were sent a crew of polite, competent, and careful movers. I would, and have, recommend them. They took care not to damage floors and walls, carefully wrapped furniture, and didn't complain despite various weather conditions.
Louis M.
Sep 23, 2016
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Very disappointed with this company. I had to use the because of a relocation package with work. I knew up front that the move would take me more than the 2 moths that my company would pay storage. I had to initiate a quote for additional storage and thank God I did. $1635/month. Isn't that insane?
With no response to multiple requests for a supervisor, i had to move everything into a storage unit. Climate Controlled....guess how much... $350/month.
I now have to move do the final move on my own, which leaves me wondering what's the point of using them at all? This is on a $24K move
With no response to multiple requests for a supervisor, i had to move everything into a storage unit. Climate Controlled....guess how much... $350/month.
I now have to move do the final move on my own, which leaves me wondering what's the point of using them at all? This is on a $24K move
David H.
Aug 31, 2016
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Don't use Merchants if you expect them to stand behind their services. We had them move our belongings from Chicago to Southern California and multiple items were broke. One item in particular that broke was our King Mattress. The movers bent it so badly that it the springs broke and the bed now concaves. When we made this claim their response was that we gave them permission to bend the bed to get it up the stairs. Essentially they admitted bending it, but said we gave them permission to do (which we vehemently deny) so they are not responsible. When I raised the point of one we did
Michelle G.
Jul 29, 2016
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We scheduled our move with them about 2/12 weeks out. We were moving across the country so had to make arrangements in a hotel and buy plane tickets. We did that. Three days before our packers were "scheduled to come start packing" they tell us they cannot pack and move our things on the dates promised. Because it will cost us hundreds of dollars to change our plane ticket and plans, we will now be sitting in an empty house in our new destination with no furniture for 2 plus weeks. Not to mention that I have to fly back to meet our movers so they can begin packing and loading. I tried
A. Z.
Nov 19, 2015
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I recently moved again and was reminded of the worst moving experience I've ever had [with Merchants]. They were suggested by my husband's company [who said they would cases using them]. Merchants said they could move pianos. They had all the details regarding where the piano was going. It sat uncovered on a busy street off the tunnel in Manhattan, and the movers said they couldn't bring it up and had another gig to jet to. I ultimately tried putting it into storage. They came back the next day with 3 people, instead of 2 - - none of them had ever moved a piano up stairs, and
Ashley D.
Sep 18, 2014
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We've used Merchants twice now for job-related moves. We had a good experience the first time around. They packed and loaded our goods quickly and drove to our new state in 2-3 days. However, we are now in the midst of using them again and this time it is taking a full week for delivery of our goods. We are stuck paying tons of extra money for a hotel and rental car, and I only found out about the delivery date because I went out of my way to ask for it. They were supposed to narrow down the delivery window for us as our move date got closer and they never did, so I emailed them to find out
Kim V.
May 30, 2013
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The good
Most of the moving crew is friendly and helpful.
They provide packing materials for the whole house.
The office staff is very helpful and friendly.
They don't just send 2 men and a truck, they sent 5 for a 3 bedroom house and at least one same person who picked up your stuff will be at the delivery.
As I had asked for written confirmation on the move dates, there was no surprise there.
Now for the bad
Make sure to be present at the weighing, the estimated weight is usually higher than it actually is, this will save you quite a bit if money.
Don't let them pack your furniture
Most of the moving crew is friendly and helpful.
They provide packing materials for the whole house.
The office staff is very helpful and friendly.
They don't just send 2 men and a truck, they sent 5 for a 3 bedroom house and at least one same person who picked up your stuff will be at the delivery.
As I had asked for written confirmation on the move dates, there was no surprise there.
Now for the bad
Make sure to be present at the weighing, the estimated weight is usually higher than it actually is, this will save you quite a bit if money.
Don't let them pack your furniture
Bob G.
May 03, 2012
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Everything seemed to be going fine when we hired Merchants. The guy comes and gives us an estimate. We are fine with it. He tells us that a few items - a large painting and a mirror - will need to be crated. He includes that in the estimate. Also, a piano will have to be disassembled. Okay. He tells us that the day before the move, a crew will come and prep and crate, etc.
So the day before the move, a crew shows up. However, they say they are there to "pack." We had never discussed packing with the sales guy though. We question them and call the sales guy to make sure that this was
So the day before the move, a crew shows up. However, they say they are there to "pack." We had never discussed packing with the sales guy though. We question them and call the sales guy to make sure that this was
Amanda S.
Jul 26, 2011
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Moving is stressful enough as it is, but trusting someone with your belongings takes things to a new level.
i was a bit wary of merchants to begin with. they sent a useful moving packet, but our moving date was tentative (as in, moving date on the papers said "July 20 OR July 21" on them), and it stressed me out to no end trying to prepare. then we received a call from danté, our main merchants point of contact, on 19 july and he told us our stuff would be packed and taken away the next day.
after the initial stress had subsided, it was smooth sailing from there. danté and rob came
i was a bit wary of merchants to begin with. they sent a useful moving packet, but our moving date was tentative (as in, moving date on the papers said "July 20 OR July 21" on them), and it stressed me out to no end trying to prepare. then we received a call from danté, our main merchants point of contact, on 19 july and he told us our stuff would be packed and taken away the next day.
after the initial stress had subsided, it was smooth sailing from there. danté and rob came
Kimberly H.
Jun 09, 2010
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Recently my husband and I moved our family from Colorado to California. At the time, my prior firm chose United to move us from a 5200 square foot home....a big move. It was a total DISASTER! We had missing items, broken furniture and unprofessional movers. When I accepted another corporate relocation package to move again less than 6 mos later, I was scared.
Merchants is the best moving company ever! Every person we dealt with was extremely professional. The packers were the same as the driver who were the same as the unpackers. Translation: No one is going to steal your things or break them
Merchants is the best moving company ever! Every person we dealt with was extremely professional. The packers were the same as the driver who were the same as the unpackers. Translation: No one is going to steal your things or break them
