We're Carriage Ford, Inc. and we go further for you. We're dedicated to serving you now and in the future. We're owned and operated by the Book family. We've been in business since 1982. We'd love to show you around our state-of-the-art facility. We have a huge inventory of new and used vehicles. And we offer a wide variety of financing options and incentives.
From vehicle test-drives and product demonstrations to personalized service and maintenance, we're committed to delivering a Ford ownership experience above and beyond your expectations. It's not luck. And it isn't coincidence. Since 1977, F-150 and Super Duty have been the best-selling trucks for some very real and hardcore reasons: Rock-solid Durability.
FordPass Rewards members also earn 10 Points per $1 spent on Ford Service, for a total Point value of over $150. Get a $100 rebate by mail or earn 20,000 FordPass Rewards bonus Points with the purchase and installation of four Motorcraft or Omnicraft tire pressure monitoring sensors.*
From vehicle test-drives and product demonstrations to personalized service and maintenance, we're committed to delivering a Ford ownership experience above and beyond your expectations. It's not luck. And it isn't coincidence. Since 1977, F-150 and Super Duty have been the best-selling trucks for some very real and hardcore reasons: Rock-solid Durability.
FordPass Rewards members also earn 10 Points per $1 spent on Ford Service, for a total Point value of over $150. Get a $100 rebate by mail or earn 20,000 FordPass Rewards bonus Points with the purchase and installation of four Motorcraft or Omnicraft tire pressure monitoring sensors.*
Services
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability.
Accidents happen, even to the safest drivers. While dents, dings, and scratches are a pain, fixing them doesn't have to be. Come visit our in-house Body Shop here in Clarksville, Indiana and let our experienced technicians take care of the rest. Whether you need a fresh paint job, new parts, or you just want to get rid of unsightly dents and scratches, we will put you back on the road in a vehicle that you'll be proud to drive again.
We made your Ford the superior vehicle it is today and we want to ensure it remains that way - whether it's taken you 10,000 miles or 100,000 miles. That's why Carriage Ford Inc offers Ford service and repair, so you have access to the latest specialized technology and precise analysis from Ford trained technicians who undergo regular, frequent training so they're always up-to-date on every component of your vehicle.
We know how much you love trying to fit a bike into a sedan, but have you tried a truck? The Maverick truck gives you the best of both worlds: compact on the outside, but still big enough on the inside to seat five and store all your stuff. Standard front-wheel drive and impressive maneuverability make getting around the city just as easy as escaping from it.
The Ford Blue Advantage features two levels of certification, Gold and Blue, based upon several factors, including a used vehicle's age and mileage. When you purchase a Ford Blue Advantage used vehicle, transparency comes with it. Each of our vehicles feature the added peace of mind of a free CARFAX Vehicle History Report.
Reviews (24)
Keith Walker
Jan 04, 2022
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Scott Carter
Jan 02, 2022
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Carl Ivey
Dec 27, 2021
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I went to the collision center to get some work done. Got the run around by the collision centers manager about getting the work completed. He would never return my phone calls. Well he did once....
I finally had to contact one of the owners Doug Book. Once Doug got on top of things the work got done, and Doug also kept me in the loop. Very good communication from Doug!!
This review would have been a 5 star rating had Doug been my 1st contact.
Would have been a 1.5 or 2 star rating had Doug not taken the reigns!
I will definitely use Carriage for other services and to purchase vehicles!!
I finally had to contact one of the owners Doug Book. Once Doug got on top of things the work got done, and Doug also kept me in the loop. Very good communication from Doug!!
This review would have been a 5 star rating had Doug been my 1st contact.
Would have been a 1.5 or 2 star rating had Doug not taken the reigns!
I will definitely use Carriage for other services and to purchase vehicles!!
Paula J.
Dec 18, 2021
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Frank Mattingly
Dec 06, 2021
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Russell Spencer
Nov 29, 2021
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Crystal Church
Nov 28, 2021
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We purchased a new Mustang from this dealership. Our sales person was Brad and he couldn’t of made it any easier for us! We drive through the lot late on a Friday. It was cold and dark and he came out to talk to us. At first we said “Just looking” but as we were leaving changed our minds and went back. Within an hour we were driving it home. We were very pleased and will be back again. Thank you for everything!
Marty Schindler
Oct 26, 2021
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Patrick Crowhorn
Aug 25, 2021
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I have bought 2 vehicles from Carriage Ford last year and this year. Shawn Robbeloth was our salesman when we bought my truck last year. This year when we bought my wife her Ford Edge Shawn and fireball helped us . These two are professional and great at there job. They will find what you need and get you in and out . Carriage Ford is like a second family to us , That is how they make you feel. I would buy from them again and send my friends and family to them. Great job guy’s!!!!!!
Lindsey B.
Mar 26, 2021
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My fiancé and I visited this dealership looking to test drive the new Bronco... he is a fan and we are in the market for a new reliable SUV that is also a little sporty. We were greeted with the smell of cigarette smoke and four salesmen sitting on their phones. We were honest and said that we were not looking to purchase the same day. After asking for our licenses to test drive we were peppered with several questions about where we work and live... after finally being able to go out and look at the car the salesman climbed in the back seat and as we were about to go for the test drive he said
Martha A.
Oct 26, 2020
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Wasn't satisfied with my service they sent me a different invoice than they sent my insurance...THEY charging for everything right down to the Tape on the window...Then was told if my insurance company wants to pay for it after they n paid them damn near 7,000 dollars this place is Ridiculous i would never take my vehicle there again had I known I'm from out of town just was trying to get my vehicle seen about..
Michael S.
Oct 19, 2020
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Every time I ask something from them it's like they truly don't care! I bought a new vehicle 2 years ago and I see how they are! They got their money and too bad! As a Ford employee, I of course buy Ford but I won't buy from these guys anymore and will complain to my employer at the corporate level! There are other Ford dealerships in this area!
Phil B.
Jun 22, 2019
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Rich W.
Jun 13, 2019
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Avoid this place at all costs. Stopped in to get a key made for 99 Ford Ranger. They said it would take an hour. I left 3 hours later. They then had the nerve to tell me that my key was busted- ludicrous, it worked fine for the five years prior to me bringing it there- I just wanted a couple of copies.
Brent E.
Oct 13, 2018
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What you know about Carriage Ford is that the service is seriously helpful. I have a list of examples a mile long, but I'll give you the latest one.
We needed HID headlights replaced in our Ford Explorer. At no charge, a technician showed me how to replace one of the lights myself and after learning I was able to replace the other myself easy peazy.
Now, they could have taken our vehicle in on a service appointment, installed the lights, and charged us for doing so, but they didn't. Boom. And that's why we continue to choose Carriage Ford when we need a shop to handle regular
We needed HID headlights replaced in our Ford Explorer. At no charge, a technician showed me how to replace one of the lights myself and after learning I was able to replace the other myself easy peazy.
Now, they could have taken our vehicle in on a service appointment, installed the lights, and charged us for doing so, but they didn't. Boom. And that's why we continue to choose Carriage Ford when we need a shop to handle regular
Randy J.
Nov 18, 2017
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I live in California and bought my Mustang sight unseen from Rick, then had it shipped 2000 miles to me. Needless to say, that's a little scary, spending that kind of money and not knowing what you're going to be stuck with until it shows up at your door and it's a done deal. Rick was awesome helping me through the entire process and when the car got here it was everything he promised and then some. Working with Rick almost makes me want to move to Indiana, lol
Dana L.
Feb 11, 2017
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Good, but not great. I went there today to have my tires rotated and balanced. I walked in at 10:30 and was told it would be at least an hour. I asked the young guy that waited on me if it would be too much longer than an hour, would he come and let me know so that I could be picked up and leave. I also explained that I either had a hole or a wheel weight problem with one of my tires because it was leaking air. I told them to find the hole and let me know whether it could be plugged or if I needed a new one.
Well, an hour and a half later, I had to go check on my vehicle myself and never received
Well, an hour and a half later, I had to go check on my vehicle myself and never received
Ken H.
Jun 25, 2016
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1) I submitted a service request online last Monday. By Wednesday, I had no reply, so I called the service dept. on Wednesday. I talked with Nick F. I explained the work I wanted done (150,000 mile service, replacement of cooling system hoses, coolant replacement and pressure test) and he told me I could go ahead and bring my car in Thursday morning and they would be able to get the work done on that day.
2) I dropped my car off on Thursday morning and Nick told me he would give me a call and let me know what the cost would be.
3) Late Thursday afternoon, I had not heard from Nick, so I called
2) I dropped my car off on Thursday morning and Nick told me he would give me a call and let me know what the cost would be.
3) Late Thursday afternoon, I had not heard from Nick, so I called
Holly S.
Jan 08, 2016
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I went to Carriage Ford, as my family always has for vehicle purchases, when I was ready for my first new car at 23, a 2011 Fiesta. The salesman completely took advantage of me being a young female and I later realized I over paid... a lot. I tried to haggle and the car came with decals that were not applied and they said that was part of the price.
I should have walked away then and there but I was young, naive, and excited about my first major purchase in life. Now the car is paid off and I want Carriage Ford to know I will NEVER be purchasing from them again. I can get a Ford elsewhere and
I should have walked away then and there but I was young, naive, and excited about my first major purchase in life. Now the car is paid off and I want Carriage Ford to know I will NEVER be purchasing from them again. I can get a Ford elsewhere and
Genaro Q.
Sep 19, 2015
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Shana K.
Aug 07, 2014
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I've taken my car, which is still under warranty, to Carriage Ford twice to be serviced. They are apathetic toward their customers and their documentation is subpar.
I took my car into Carriage when the check engine light came on. They returned the car to me afterwards without going over any of the paperwork. They literally just told me that they had replaced the Catalytic Converter, handed me my keys, and told me that my car was somewhere out back. When I checked my account on Ford's website I learned that they had charged repairs to the Transmission, Clutch, and Axle to my warranty
I took my car into Carriage when the check engine light came on. They returned the car to me afterwards without going over any of the paperwork. They literally just told me that they had replaced the Catalytic Converter, handed me my keys, and told me that my car was somewhere out back. When I checked my account on Ford's website I learned that they had charged repairs to the Transmission, Clutch, and Axle to my warranty
Toby J.
Sep 27, 2012
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My check engine light lit up on a 2-year old Mercury Mariner I got from CarMax. I should have taken it back there for service but against my better judgment I went to Carriage Ford because they're closer, knowing I'd probably be gouged for service. Well my car has the fuel filler system without a gas cap that automatically seals itself, and apparently the contact was dirty so it seemed open. They charged me $120 to hook it up to the computer and clean it. I spoke with the service manager who defended the 1.5 hours of labor by saying "well that's what Ford would have paid us
Kay J.
Jan 10, 2012
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While on vacation, the back latch on my Escape went bad. I took it to service and they said I needed a new latch. It was under warranty but the part would take a day or two and we were moving on. They found a dealer down the road and gave them the part number.
The Carriage people were friendly and helpful. Thanks to Melanie Uhl in service!
The Carriage people were friendly and helpful. Thanks to Melanie Uhl in service!
Mike D.
Nov 16, 2011
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If you really want to hear someone's crappy story keep reading, I'll try to keep it short....
I had a dead battery at 5:30pm on a weekday. I called Carriage Ford about getting a replacement battery and they told me to call Ford roadside assistance. They said they only handle temporary fixes and that I'd need to talk to the dealership. By the time I called Carriage Ford back it was 6pm and everyone had gone home for the day. I bought a replacement battery so I could get home that night and to work the next day. Carriage would not reimburse me for the battery. They did give
I had a dead battery at 5:30pm on a weekday. I called Carriage Ford about getting a replacement battery and they told me to call Ford roadside assistance. They said they only handle temporary fixes and that I'd need to talk to the dealership. By the time I called Carriage Ford back it was 6pm and everyone had gone home for the day. I bought a replacement battery so I could get home that night and to work the next day. Carriage would not reimburse me for the battery. They did give
