Green Brilliance

They installed my system in May. Wasn't activated until August. Sunnova noticed an issue with my system ON OCTOBER 7TH and put in a service ticket with Green Brilliance to repair my system. Green Brilliance never responded to Sunnova. Sunnova decided to send their own tech out. He won't be here until Jan 28th. In the mean time, my electric bills look like I don't have any solar panels at all installed on my house at all. Green Brilliance never responds to me when I call them. Please do not deal with Green Brilliance. Thank me later

We started in June and it's now December and permits are the issue. we call and get voice mail and get ignored. they don't seem to work with us. we also want this wrapped up before the end of the year for tax purposes. we are very disgusted with this company. think twice before you deal with them. there time is valuable not yours. this better get posted or this is one more thing I despise about the company.

My experience with this company started off ok with install only. Falling off to becoming lack luster. I really dragged on writing this review in hopes that they will get their things in order. In June within a matter of 4 days I had my panels dropped off to my residence and installed. After installation I had reached to the company asking them what to expect next and I was told inspection and apply for city meter. Fast forward 4 months (October) I had heard nothing about anything. Last I heard was there were pictures that the inspector was missing before moving on to the next step. Same thing

My salesmen was great, the way he was able answer all have my questions was the reason I went with GreenBrilliance. However, once the system was installed and the project was turned over to the in house team, this has honestly been one of the worst displays of Customer service I have ever had to deal with. I was told my system would be up and running within 60 days, and we have gone well past that deadline. I am now paying for a solar system I can not use.

Cheap. And you get what you're paying for. At the outset, they set unrealistic production goals and never came close to meeting them. Then, stuff would break and getting service from them was always a nightmare. They basically just decided to stop responding and wait me out. Lastly, their crummy GB panels have degraded at 3%/yr vs. the 1% industry standard over the 10 years i've had the system. Cannot recommend this vendor.

Lillian Rowe and Jonathan Ngo were great and personable to work with through the sales process for solar with Green Brilliance. Out of the three solar companies I got bids from, they were quickest to respond to any questions and find the answers they didn’t immediately have on hand. They were even able to line up a contractor for needed roof work that was very competitively priced. They handled the HOA, and visited each time a step in the process was completely. Couldn’t be happier!

Think twice before committing to Green Brilliance. On paper their warranty sounds great. BUT they will constantly push you back for new customers. Once they have your money, it doesn't seem like they care.
My system was installed in around May 2021 with consumption monitors.
The consumption monitors were incorrect from the very beginning, essentially it showed I used up exactly 100% of my production. Everyday.
When I have high production, I have high usage. When I have low production, I have low usage.
This has yet to be fixed, but this isn't even my biggest concern.
My system's

Emma my contact person is just amazing 👏 kind and so very very polite and knowledgeable of my concerns. Thank you Emma your help was so appreciated. God Bless you 😊

I have hired GreenBrilliance twice and have had challenges both times. On the upside, they use good equipment and they tend to provide a competitive bid. On the downside, the first time they overestimated my energy production by 50% and the second time they installed the panels in December but mishandled the heavy up electrical work coordinating with PEPCO so badly that we did not get credit for any solar production until August. PEPCO came and left three times because Green Brilliance had not done the work specified and after the second time they were a no show I submitted a complaint with the

In or about June 2016, Green Brilliance (GB) installed solar panels for my neighbors. We live in rowhomes and GB mounted their panels onto the shared parapet wall (see photos). GB did not notify me in advance and did not have permission to access my roof during their installation. Last year, I noticed a ceiling leak above my staircase which was traced back to the fact GB drilled holes in the flashing/wall cap to mount their solar panels and then didn't seal any of the bolts. Not only that, GB damaged my roof, did not notify me of the damage, and made a very poor attempt to fix it (spoiler

Among the worst companies I've ever dealt with, in any industry.

Installation delayed almost a year, communication with this company is a stream of nonstop lies and BS, equipment not installed to permitted specs, now equipment failing just a few years after install. Customer service is unreachable and unresponsive.

These guys need to go out of business.

Green Brilliance installed my system back in 2010. I had a really disappointing experience with them at the outset in the form of really poor customer service/responsiveness. I remember they gave me such a dubious estimate on my panel performance - that I made them write an adjustment clause in the contract if they failed to perform. They *did* fail to perform (by about 35%!) and they blithely ignored the clause when I brought it to their attention.
Now, 10 years later, my Enphase gear is starting to fail and I've spent OVER A YEAR with them trying to get them to honor the warranties.

Don

First rate residential solar installer. Very competitive pricing, excellent installation quality, and energy consumption seems consistent to better than estimated. I give my highest recommendation to you, if you are considering going solar. -Choose GreenBrilliance, they will not disappoint!
They installed a 10.56KW system on my roof, with Silfab panels and Enphase micro-invertors and monitoring. They saved me 20% over the next best bid for the same system. And they came all the way from Sterling to Toano. Installed the system in one day (really about 1/2 a day, but who's really counting)

GreenBrilliance's team installed a 5 KW solar panel system on my roof and garage on a small DC rowhouse (only about 1000 sf and 400 sf main roof. Even in the craziness of COVID, their teams were cognizant of the requirements on wearing PPE, took precautions to safeguard themselves and the people who lived in the house. There were many back and forths with the type of system I wanted) but they walked me through each step and made adjustments until I got the system I wanted. Their financing was easy to do and they handled all of the permitting. They came out for a site visit prior to meet me

GreenBrilliance installed solar panels on my roof in No VA. After signing a contract, and paying a large downpayment, the company insisted on requiring more money for installing an electrical subpanel that they failed to notice I needed before sending their proposal. Furthermore, they tried to sell me on additional services that were not required by code. I dislike salespeople trying to upsell at time of installation.

We installed our system in May 2019. While the installation took longer than we expected, the Green Brilliance Team worked with us to resolve a few hurdles. System worked well for a year, in May 2020 we noticed that our system was no longer producing energy. GB were quite responsive once they received our message and helped us replace a faulty inverter with a turnaround time of just over a week (the inverter was being shipped from the West coast). Through all of this, their team responded back to our queries for information. The replacement was done as planned, and system has been up and running

This is the worst company ever!! They have had almost $60,000 of ours since December 2018. We still have NOTHING. They called today to say they are ready to install our panels after 1 1/2 years. We told them our lawyer will be contacting them. RUN, RUN, RUN. How do they look at themselves in the mirror? We have 12 emails over the past year that say they will be installing at the end of the month. Nothing ever happened. The emails will be excellent evidence in court.

From beginning to end, I found everyone at GreenBrilliance informative and helpful in the process. The sales team professionally explained my options and walked me through the steps for installing the system and how I would receive my rebate. The install crew was on top of their game as well. They answered all my questions and were thoughtful about… explaining the installation and how the system would work. The system GreenBrilliance installed is of top most quality, with their extremely high performing PV panels, well-engineered solution and great workmanship. Their pricing was the most

Green Brilliance did my installation 2 years back. We were not sure of the shift from conventional power to solar and Green Brilliance did a very good job in addressing all our concerns and preparing a comprehensive plan for us to move to solar. Their quote was reasonable and their professionals were very knowledgeable about the installation process. They did a couple of last minute reschedules but nothing big that it created issues they compensated for those by making sure we did not lose time due to those reschedules. I would certainly recommend Green Brilliance if you plan to go solar.

Me and my wife were looking at Solar Solutions for our farm. We had been referred to Green Brilliance by a friend. I called and discussed our needs with Sumit and he provided us a clear vision on how we should layout our solar strategy to save money for our farm. The solution was installed in February and we are very happy with the results. Thanks Green Brilliance, we highly recommend them for solar solutions.

Avoid at all cost. The customer service is non-existent. I bought a system from them last year, after months of delays, the system was online, only to stop working one year later. Getting a technician to come repair the system is next to impossible. I am now forced to go pay another Solar company to come fix this system.

It took over 6 months after I signed a contract with GreenBrilliance for them to finish the install, and another 9 months to get them to do anything about their defective install.

After 6 months of delays after signing the contract, Green Brilliance installed solar panels on my flat roof in March. On June 1st, I went up on the roof and noticed that the roof penetrations were not flashed (nothing to prevent water from leaking through the holes they created), and had large cross-hatch cuts with no attempt to seal them. I also tightened some of the bolts but the ones on the south side of my roof

My panels were installed in 2010. The sales and installation were straightforward, and friendly. I don't actually remember all of it, except that I never had trouble getting help from Green Brilliance when I needed it to claim the government incentives that were available at the time.

The thing that brought me back to write a review, though, was my experience over the past few days: We developed a roof leak, and it was clearly in the area of the panels. I was pleasantly surprised that Green Brilliance was still around... many solar installers have not been able to survive in the current

Overall, GreenBrilliance provided an exceptional solar install that is performing well at 12 months later. We were introduced to GreenBrilliance through Solarize NoVA, a great program offering free solar assessments and strong solar pricing through their partners. If it's available, do it!

After meeting with the sales associate Shawn, who did a great job explaining the TCO and benefits around solar, we decided to move forward with GreenBrilliance. She walked us through the timeline and what to expect next, including assistance with getting approval from our HOA to put panels on our townhouse