Steve's Plumbing Repair, Inc. is family-owned and operated by Steve Brougher and his son Eric Brougher, Steve is a 3rd generation Austin plumber, since 1995, we have been offering superior plumbing service to our customers. We take pride in our Austin roots and our staff always strives to provide friendly, prompt, and knowledgeable service to all of our clients.
Steve's Plumbing Repair, Inc. is licensed, bonded, and insured and is a proud member of the Austin Apartment Association and have been accredited by the Better Business Bureau (BBB) every year since 1999. Steve's Plumbing Repair, Inc. is committed to bringing the highest quality of plumbing service to customers in Austin, Texas and the surrounding areas.
We provide a wide range of services, both residential and commercial. Whether you need replacement of your drain lines, or if you are looking for a contractor to help you on your next remodeling project, Steve's Plumbing Repair, Inc. has the knowledge and experience to get the job done.
Steve's Plumbing Repair, Inc. is licensed, bonded, and insured and is a proud member of the Austin Apartment Association and have been accredited by the Better Business Bureau (BBB) every year since 1999. Steve's Plumbing Repair, Inc. is committed to bringing the highest quality of plumbing service to customers in Austin, Texas and the surrounding areas.
We provide a wide range of services, both residential and commercial. Whether you need replacement of your drain lines, or if you are looking for a contractor to help you on your next remodeling project, Steve's Plumbing Repair, Inc. has the knowledge and experience to get the job done.
Services
The fiber optic video camera is used to visually inspect and evaluate the interior condition of the drain lines. A hydrostatic test is performed to determine if the drain system under the slab has been compromised. We would begin the testing process by placing a rubber test ball in an accessible exterior clean-out to block the sewer line.
Reviews (23)
Rich Yavorsky
Sep 14, 2021
Report
Jason B.
Feb 22, 2021
Report
Had a pipe burst on a Tuesday during the great winter storm of 2021. All plumbers in the area were overwhelmed and Steve's Plumbing was the first to call me back and set up a time for repair when it was safe to be on the roads. Will arrived within 10 minutes and calling and quickly diagnosed the problem. Had the pipe repaired within the hour and cleaned up afterwards.
Dewayne N.
Dec 28, 2020
Report
I called Steve's Plumbing at 10:00 the Monday after Christmas, and they were there by 3:00 that afternoon and were here and done in 20 minutes. Focused and determined to get the job done at an extremely reasonable price. Come to find out, the plumber is a distant relative! A BONUS for us. If I need a plumber, they are the only ones I will use! I highly recommend Steve's Plumbing.
Lynn Shank
Oct 30, 2020
Report
INSTALLED SPECIAL TOILET IN MASTER BATH PRIOR TO HUSBAND'S HEART SURGERY OCTOBER 20T - DUE TO HIS RESTRICTED MOBILITY AFTER SURGERY. Today we discovered it is leaking from the bottom seal. Called to have someone come out and was told not only is no one available but they will call when they have someone and they can't say when that will be. Guess everyone took off early for Thanksgiving and the heck with standing by your work.
Asha Devasia
Oct 29, 2020
Report
Keith and plumber’s helper Lane came out and are absolutely amazing. Customer service was great. Keith is thorough, patient, and logical, as he tests and rules out various possibilities. He explains things really well and works every possibility he can before having to take any costly measures such as cutting holes etc. I was completely impressed with his skill, logic, and thoroughness and loved how he worked every possibility before tearing into walls! Plus, after working every possibility, he didn’t just start cutting! He called a supervisor and ran through everything he tried and ruled out
Laurie J.
Oct 24, 2020
Report
Lisa R.
Oct 01, 2020
Report
A. D.
Jun 23, 2020
Report
Highly recommend the team of Keith and Lane! Great guys, great customer service, extremely knowledgeable, very thorough, etc. There are not enough words. Keith is very detailed and very logical in his thought process as he tests and rules out different possibilities. He tested every possibility before resorting to cutting holes in walls. After exhausting every possibility, he called his boss (assumption) to run through all of the things he had done to see if the person on the other end had any other ideas etc. Keith cut a hole that he measured to pinpoint his guess rather than a random sized hole
Brenda Guerra
Jun 04, 2020
Report
This company is an Austin original. They've been around for decades.
We have used them several times for toilet, sink and water heater issues for many years. They are fairly priced and try to Save you money where they can.
Steve actually is involved with every level of the company and will make things right if there's ever a problem.
We have used them several times for toilet, sink and water heater issues for many years. They are fairly priced and try to Save you money where they can.
Steve actually is involved with every level of the company and will make things right if there's ever a problem.
Lieber H.
May 15, 2020
Report
Wow, glad I didn't check reviews before I called them out because my experience was fantastic.
Mother's Day weekend, Saturday 1pm. I'm drilling through a slab and hit a water line (that shouldn't have even been there!) I'm frantically calling ANYONE to get help, but no one has a tech available. Finally, I reach William from Steve's Plumbing and within two hours he's on site breaking up the concrete to get to the broken pipe, repairing it and by 4pm the issue is resolved.
I sign the invoice happy to pay the $420, but when I get an emailed receipt the charge
Mother's Day weekend, Saturday 1pm. I'm drilling through a slab and hit a water line (that shouldn't have even been there!) I'm frantically calling ANYONE to get help, but no one has a tech available. Finally, I reach William from Steve's Plumbing and within two hours he's on site breaking up the concrete to get to the broken pipe, repairing it and by 4pm the issue is resolved.
I sign the invoice happy to pay the $420, but when I get an emailed receipt the charge
Sandeep K.
Mar 20, 2020
Report
Agree with a lot of recent bad reviews. There is clearly a breakdown in their management. The new manager sucks and has no customer service skills.
I feel ripped off because they collected my credit card info prior to coming out and then charged without as much as a call to confirm the completion of work. Contesting the $440 charge for clearing a simple drain with the credit card company. Needless to say won't be using them again.
I feel ripped off because they collected my credit card info prior to coming out and then charged without as much as a call to confirm the completion of work. Contesting the $440 charge for clearing a simple drain with the credit card company. Needless to say won't be using them again.
Kelly A.
Mar 07, 2020
Report
I'm very disappointed in the lack of customer service of this company. I will not use them again. I was greatly overcharged for them to come back to repair a plumbing issue that was done less than a year ago and should not have failed already. I've asked several times to speak to the owner to try to negotiate a resolution but he will not call me back. This is not how to take care of your customers......
Doug L.
Nov 04, 2019
Report
I've used Steve's Plumbing before, and they're pretty good, but I had a bizarre thing happen. I called them in to locate a gas line inside a wall in the kitchen. Pretty clear that the gas line was coming down from the attic. Just needed a port and a valve for a stove connection. They came and gave me an estimate. Their estimate was to replace the water heater (duh?, a 12-year old unit that was doing fine), and to replumb the house gas (which is up to code). This estimate took a lot of imagination on their part. Gotta hand them that. Oh yeah, and to find that gas line. Um, whaaaat
Glenn Roid
Sep 24, 2019
Report
A friend of mine recommended this company. I called and made an appointment to replace a kitchen faucet. I used to do this myself, but getting under the sink is a job for younger people.
I got a call a little before the appointed time to see if I was available and I was. Larry and Thomas showed up and were just great!
One of the shut-offs under my sink wasn't working properly and they replaced it quickly and easily. They made short work of my new faucet as well, and it's a nice improvement.
These gentlemen were friendly, knowledgeable and very efficient. Price was reasonable and fair. I'll definitely
I got a call a little before the appointed time to see if I was available and I was. Larry and Thomas showed up and were just great!
One of the shut-offs under my sink wasn't working properly and they replaced it quickly and easily. They made short work of my new faucet as well, and it's a nice improvement.
These gentlemen were friendly, knowledgeable and very efficient. Price was reasonable and fair. I'll definitely
Bob Stephens
Jul 02, 2019
Report
Jay M.
Jun 23, 2019
Report
I have used Steve's for any years spending thousands of dollars with them, but no more. They first sent out one plumber that was taking a great deal of time, understandable due to the nature of the issue. However a prior plumber they sent, who no longer works there, did my entire home in 3 hours. After 3 hours he said he was tired and went home. I explained to the main office this was an immediate need so 2 days later they sent out 3 plumbers and rather than charging me the agreed rate of $155 per hour, charged nearly $400 per hour and took 6 and a half hours. When I received the bill I contacted
Bridget K.
Jun 06, 2019
Report
I would like to add a couple more stars for Steves Plumbing. My 50 year old cast iron pipes needed to be replaced throughout my home. I obtained several bids and chose Steves. Eric was so helpful during whole process including language for my insurance company. (Still fighting for coverage) Project took 2 weeks. The courteous crew, sometimes as many as 10 were here all day even on the weekend to tunnel dig and tunnel the 3 access areas. They had to turn water off a few times but not for long and not without letting me know. They cleaned everything up and have checked in with me.
Apr 16, 2019
Report
Horrible customer service. Do NOT hire this company. Steve's crew does not communicate effectively with the customer, has not repaired my plumbing (after leaving the job in disarray) and takes no responsibility for finishing the job. I will be sure to share this on our neighborhood community bulletin board to make sure that my neighbors don't suffer through Steve's terrible customer experience.
Matt D.
Jan 22, 2019
Report
Had someone come out and give a quote, only to never be followed up with our scheduled. I called 4 separate times asking if they simply did not want to do the job for us and was continually told by a woman on the phone that they would get back with me when they were off the other line. 48hours later and I've elected to go with another company. Listen to the previous reviews here and go with another company - these people do not know how to conduct a business.
Claudia M.
Nov 14, 2018
Report
Keith and Ruston just left and what two great worker bees they were. I needed them for not a big job just a seal replaced around a toilet. I have used them a couple times before like in 2009, 2011, and 2012. I would recommend them highly. They fixed it pronto and keep asking if I had anything else for them to repair or check out. Answered all my questions and were kind and knowledgeable. Great guys, the owner should be proud of these two. They are keepers.....thanks for listening.
John Montgomery
Dec 15, 2017
Report
I called Friday afternoon, and they got me in first thing the following Monday. Larry was professional, polite, and explained what he was doing along the way. This was a straightforward fix for somebody who knew what they were doing (old plumbing leak under sink), and I am happy with the level of service.
Abe H.
Sep 12, 2017
Report
Called Steve's plumbing early this morning and requested services in connection with the replacement of my kitchen sink faucet. I requested a time window of 1 to 3 PM. The plumber showed up at 2 PM and finished the job to my satisfaction by 2:45 PM. Everyone that I dealt with at Steve's plumbing was courteous and professional. Cost was also very reasonable. More importantly, I found them to be very trustworthy.
Courtney M.
Aug 22, 2016
Report
Absolutely amazing! I have had a really hard time finding plumbers that are affordable and professional. I cannot recommend this plumbing service enough. They were by far the lowest bid for the job and they did more than I even asked and didn't charge. The plumbing service before this quoted my job at $2,000...I almost fainted. This company charged me a total of $353.
I will be using their services in the future and so thankful for them for sweeping in and saving me from such a terrible plumbing experience.
Thank you Steve's Plumbing!!!!!!!!!
I will be using their services in the future and so thankful for them for sweeping in and saving me from such a terrible plumbing experience.
Thank you Steve's Plumbing!!!!!!!!!
