SOS/Snowden Onsite Septic fixes your problem correctly the first time. We diagnose and address the cause of your troubles, not the symptoms. Our courteous and patient customer service and field technicians are well trained and experienced experts. Your satisfaction is their goal. They will help ensure your system is properly maintained, the way you want, and can assist you with all of your septic concerns.
Why take chances? When you want it done right, you want Snowden Onsite! Your commercial project needs a true commercial system, not an upsized residential system. SOS has long been a technology leader in commercial septic systems. Bottom line, our systems are still working when others are not. If you want it done right the first time, you want Snowden Onsite!
Do you want to buy a house that has serious septic problems? Of course not. You want a home with toilets that flush, no sewage backing up inside your home and nothing bubbling up in the yard, right? For your protection, you need a professional septic system inspection.
Why take chances? When you want it done right, you want Snowden Onsite! Your commercial project needs a true commercial system, not an upsized residential system. SOS has long been a technology leader in commercial septic systems. Bottom line, our systems are still working when others are not. If you want it done right the first time, you want Snowden Onsite!
Do you want to buy a house that has serious septic problems? Of course not. You want a home with toilets that flush, no sewage backing up inside your home and nothing bubbling up in the yard, right? For your protection, you need a professional septic system inspection.
Services
Background: Our experience dates back to 1972 employing leading edge technologies on the shores of Lake Austin - technologies still not well understood by many in this industry. We are proud to have set the standards that have now become common practice in the septic industry, and we continue in that leadership position.
You want a home with no surprises - toilets that flush, no sewage backing up inside your home, and nothing bubbling up in the yard, right? Getting a good septic system inspection may be the most important step you can take towards ensuring you will really enjoy your new home. Ask for details on these features - Exclusively from S.O.S.!
Reviews (19)
Tony J.
Jan 03, 2022
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Prashanth Adapala
Apr 25, 2021
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I signed a contract with this company to maintain my septic system about year ago.
They did my first inspection in August and that seemed to go well. They were supposed to inspect my system every 4 months and send me reports.
In April, 2021 I realized that I haven't heard from them since August, 2020. I sent them an email few days ago asking when my last inspection was performed. They replied that it was done in December. I questioned that as I don't recall any inspections and no reports were sent to me. The customer service representative was very defensive and said I should have missed that
They did my first inspection in August and that seemed to go well. They were supposed to inspect my system every 4 months and send me reports.
In April, 2021 I realized that I haven't heard from them since August, 2020. I sent them an email few days ago asking when my last inspection was performed. They replied that it was done in December. I questioned that as I don't recall any inspections and no reports were sent to me. The customer service representative was very defensive and said I should have missed that
Hadyn Covert
Apr 16, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Denise at Snowden has been SO responsive and helpful! I truly could not ask for better customer service. Denise went above and beyond to help us with our septic problems... and Snowden continues to prove to be the best Septic company in Austin, in my opinion. Thank you Snowden and Denise!!
Service:Â Septic system installation
Denise at Snowden has been SO responsive and helpful! I truly could not ask for better customer service. Denise went above and beyond to help us with our septic problems... and Snowden continues to prove to be the best Septic company in Austin, in my opinion. Thank you Snowden and Denise!!
Service:Â Septic system installation
Justin S.
May 15, 2020
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We changed to Snowden Onsite Septic due to the unreliability of previous companies we had used in the past. GREAT DECISION! We have used Snowden now for several years and the team is great all the way from the technicians in the field to Denise in the office. Denise is very prompt in returning my emails and phone calls and is always pleasant to speak with over the phone.
We recently had new risers and a disc filter installed and Nathan was terrific! I have dealt with Nathan several times in the past for service calls at my home and he is always super friendly and takes the time to explain everything
We recently had new risers and a disc filter installed and Nathan was terrific! I have dealt with Nathan several times in the past for service calls at my home and he is always super friendly and takes the time to explain everything
Mike D.
Oct 16, 2019
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Patrick M.
May 28, 2019
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Buyer beware!!
The staff who came out to do the work were great, but the finished product was not good. They left my yard a total mess. Broke the irrigation system then blamed me for not watering the grass enough. Also, their contract stated they would replace a stone walkway. They did not. They claimed they couldn't because it crossed the septic field. Ok, I get it regulations, but live up to your contract, ie., partial refund, reroute the walkway, etc.. Additionally, they left large divots and holes in the yard. In calling them to resolve (office staff is not customer oriented) they
The staff who came out to do the work were great, but the finished product was not good. They left my yard a total mess. Broke the irrigation system then blamed me for not watering the grass enough. Also, their contract stated they would replace a stone walkway. They did not. They claimed they couldn't because it crossed the septic field. Ok, I get it regulations, but live up to your contract, ie., partial refund, reroute the walkway, etc.. Additionally, they left large divots and holes in the yard. In calling them to resolve (office staff is not customer oriented) they
Jimmy Dean
Jan 25, 2019
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Technician came on time and pumped my septic and he was fine. The main issue was with the owner who is rarely at the office who needs to work on his interpersonal skills and how he relates to customers. It is ok to be a smart engineer but that only takes you so far. I value service after the fact and there is a lack of communication and courteous customer service from the owner. There are other choices in Austin that I would recommend.
Joshua G.
Dec 23, 2018
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Been using Snowden for the inspection contract on my aerobic system for several years now. I love that they have monthly auto pay for the contract available.
That is a hard option to find among these companies.
If I remember correctly, Bruce is the tech who regularly performs the inspections on my system. He is very professional and also patient when I have questions.
Anytime I call with questions, the lady who answers the phone is always courteous and helpful.
I really have no complaints.
That is a hard option to find among these companies.
If I remember correctly, Bruce is the tech who regularly performs the inspections on my system. He is very professional and also patient when I have questions.
Anytime I call with questions, the lady who answers the phone is always courteous and helpful.
I really have no complaints.
Tom Hallberg
Oct 25, 2018
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I have used Snowden Onsite several times over the last 10 years. They have always done a good job on my service related items. Recently, I chose to use them for a pre-purchase real estate inspection. There were several pages of paperwork for myself and the property owner to read through and sign before they would schedule the inspection. The inspection was scheduled and performed in a timely manner. Unfortunately, the provided report is basically a form with many checkboxes that provide limited information. A couple of short notes, and a recommendation that the entire system be replaced. This is
Karen O.
Nov 23, 2017
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The guy who came out was very professional. They came immediately the day after a holiday. My issue is I was charged $996 for a $250 septic pump than told the pump wasn't warrantied if I had another company which was significantly cheaper unclog my septic field. I have researched the pump from several sites and consistently see a $250 price for a brand new pump. Liberty 283. I took a picture of it when it came out. The worker stated he had to put the same or equal back in per regulation. My receipt says Liberty 283. The old pump was neatly boxed away which having worked with automobiles gave impression
Nicole Jeffrey
Oct 27, 2017
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The provided list of work was not completed. This company did not follow through. Received payment for work UNDONE. The woman on phone was more than unprofessional. Rude and insulting. This is how you loose business and contacts in a high networking career. I will be telling everyone to seek service elsewhere.
Brenda J.
Jul 27, 2017
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I was very impressed with everyone from Jose who spoke with me over the phone and the technicians that showed up! They were nice, respectful, professional and explains everything to not only my husband but me as well. They will be fixing everything that prior septic groups made a mess of. Thank you SOS for starting a great first step with us.
Amoya K.
Jul 13, 2015
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From the moment I called last week, I have received exceptional service from this company. The gentleman who answered the phone was very kind and knowledgeable. He did everything in his power to try and get someone out the same day, but unfortunately could not wich is not their fault. He did get someone to come at ASAP though. This is our first time dealing with a septic tank so when our alarm went off we were pretty panicked. Nathan came out and found something wrong with our compressor unfortunately. Luckily, he had the part in his van, and in an hour he had it repaired. We also did not know
Robert A.
Nov 22, 2014
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I was starting to have a crappy situation develop with my septic system and called SOS. With a few months left on the contract paid for by previous owner they said they could be out early next week at no charge. While I was hoping for immediate service that day, it was not a emergency and they were already booked.
My dog started barking this morning (Saturday) to alert me the SOS rep was working on our system! He was in and out and fixed a small leak all covered under the contract!
Very happy and very impressed they came out on a weekend since they are closed on weekends. I recommend this company
My dog started barking this morning (Saturday) to alert me the SOS rep was working on our system! He was in and out and fixed a small leak all covered under the contract!
Very happy and very impressed they came out on a weekend since they are closed on weekends. I recommend this company
Dave E.
Oct 21, 2014
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I arranged a service call when our pump failed for our septic system; I called Snowden Onsite Septic. I have driven past their office every day for 28 years (I guess we got a really lucky with the first pump!). So, when I was informed that the prior firm who had maintained our system no longer provided this service...I called SOS.
I'm glad I did.
I spoke with Denise, and she immediately arranged an onsite visit (by "immediate" I mean "we can come out NOW.") Also, I did not have to be present, which was great given my typical schedule. I explained what needed to be done
I'm glad I did.
I spoke with Denise, and she immediately arranged an onsite visit (by "immediate" I mean "we can come out NOW.") Also, I did not have to be present, which was great given my typical schedule. I explained what needed to be done
David P.
Jul 03, 2014
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Had Snowden Septic come out for a site review (new business contract), and potentially sign a contract. They brought a contract out to sign, and I turned them down. They tried to claim that I had accepted the contract and tried to bill me for the trip effort. They were very aggressive and nasty in the pursuit of a septic contract. Do not even call them, they might try to bill you for the call...
Cycy M.
Dec 16, 2013
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Another septic maintenance company had tried to install a new controller. They botched it up so bad, including taking all the labeling off of the wiring routing! They didn't know how to fix it and left us with a non-working septic system. We then had to call an electrician out to try and clean up the wiring mess --- but to no avail. Snowden sent out their "best guy", and within an hour, the problem was remedied AND he was able to repair the existing controller, thus SAVING US $1200!! To put it mildly, we were so pleased with their work and their ethics! Our maintenance work will ALWAYS go to them
Jennifer Brown
Jun 01, 2012
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I hired SOS to come out and check our septic system and have it pumped for the first time. Everyone I talked to and the Tech that came to the house was very professional and courteous. I liked that they were a local family owned company as well. After this service call in 2010 I signed up for their maintenance program and I'm still a customer today. Everyone I have worked with at SOS has been very friendly, professional and helpful and has given me peace of mind . . . at least with the septic system.
Steven Baker
Nov 22, 2008
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The employees on site did a wonderful job updating and finishing the work needed to be done. The price was average at best for the amount of labor it took to complete the job. The main irritation was when I was forced to call to pay the bill or the workers wouldn't be able to leave the job site. I either had to pay the bill without seeing the paperwork/finished product first or be forced to leave work to go get the paperwork. I have dealt with many crews for various projects and have never been handled this way for a payment. Hard to pay bills like this with continual interruptions to my work schedule
