D&S Appliance Service, Inc. has been offering appliance repair service in Franklin, MA and surrounding communities since 1988. Specializing in major appliances, we are also an authorized service center for most major brands of appliances. Our friendly, experienced staff offers quality, reliable, and dependable service that larger service centers cannot provide.
Locally owned & operated with close to 200 years combined experience, we provide better customer service than most service centers. If you need parts only, call our parts desk at 877-270-3559. Service Providers across the Country, D&S Appliance is in the TOP 100 for Customer and Technician service & expertise!
Locally owned & operated with close to 200 years combined experience, we provide better customer service than most service centers. If you need parts only, call our parts desk at 877-270-3559. Service Providers across the Country, D&S Appliance is in the TOP 100 for Customer and Technician service & expertise!
Services
D&S Appliance Service, Inc. has been offering appliance repair service in Franklin, MA and surrounding communities since 1988. We are recognized as an authorized service company for many of today's leading home appliance brands. All of our technicians are Factory-Trained and Certified to provide you with exceptional, first class service.
Sam, a West Virginia native, moved to Massachusetts in 1982 and worked construction until 1989. While attending Bay State School of Appliance (BSST), Sam met Jim Habib, who was an instructor at BSST. After graduation, Sam was offered and accepted a position working under Jim Habib's supervision. Jim mentored Sam for approximately 6-8 months.
We are constantly growing and looking for quality, qualified "customer service friendly" appliance technicians to join our team! We offer a company truck, work computer, cell phone, 6 paid holidays, 1 week vacation and a bonus program based on realistic and attainable goals. You must have your own tools!
Reviews (10)
Pam Dollfuss
Jan 02, 2022
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Thomas Barrett
Dec 15, 2021
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The customer service reps are friendly enough, but this company is just not able to provide good customer service. We had a service appointment that they no showed for, and did not even call us to let us know. They stated the phone didn’t work which was false, they just called the wrong number, & didn’t bother to double check it or send an email. After the no show, we had to call & ask for an appointment, which they said they’d get back to us in 48 hours for. 48 hours later we had to call them, and they told us we need to now wait ANOTHER 2 weeks for them to even come out, at which point
James D.
Nov 27, 2021
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Trish Leahy
Sep 21, 2021
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We had an excellent experience with Amy from D&S Appliance Service Inc today. We received an automated call to let us know the serive technican was on her way and Amy arrived within the specified time. Amy was very professional and efficient. She clearly knows the whirpool product and was able to fix our dishwasher within this one visit. Amy also had some helpful tips about how to avoid future issues. Thanks for your help!
Amy Thaler
Aug 05, 2021
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We had scheduled an appointment to fix our freezer through Whirlpool for a specific date and time. 3 hours later we received a phone call from Vanessa at D & S Appliance Service Inc in Franklin saying that they needed to change our appointment 3 weeks later from the original scheduled date. When we pushed for an explanation and told her that 3 weeks out doesn’t work for us, she said “fine” and hung up on us. A call back revealed that she canceled the service request/order. I asked to be transferred to the office manager, Mike, he told me that Vanessa didn’t like our tone of questioning
Geraldine Caszo
Jul 16, 2021
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They make me wait for 3 weeks.to get someone to come checkout my Refrigerator, then he says he needs to.order a part, the part comes in 2 days later and they call me to tell me that the part is in but they do not have a slot until 2 weeks later. Is this a joke? And oh it costs me 500. I have to pay 500 and wait for 6 weeks to.get it repaired. Go with Belcher's in framingham.
N. D.
May 03, 2021
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They deserve -0 stars. Have had problems with brand new washer from day 1. They have come out some many times I can’t even count. They had parts again to repair washer. I told them dealing with health issues would call to schedule appt. finally called to make appt. somehow they no longer have my parts, and gave closed my case. Really
Do not deal with them, the whole staff there including the manager are unprofessional and just rude.
That is why they have such bad reputation
Do not deal with them u will have nothing but headaches and inconvenience in ur life
Do not deal with them, the whole staff there including the manager are unprofessional and just rude.
That is why they have such bad reputation
Do not deal with them u will have nothing but headaches and inconvenience in ur life
John Ramos
Apr 05, 2021
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Poor customer service from customer service rep jamie and even the manager nancy, refused to be understanding and empathize with my dilemma , poor explanation of procedure and in the end due to unprofessionalism, refused to help and was very agressive about it also, don't understand how they are still In business. I have the recorded conversation for those who want to hear to know the truth ! Look at all the recent reviews with unhappy customers , should have known better !
David Poulin Jr
Mar 21, 2021
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These people pretty much stole my money. I had a tech come out to look at my stove on 12/15/20. The control panel was broken due to a power surge. He took about 15min to complete the diagnostics. I paid for the parts and labor ahead of time which was $516. I called for 3 months asking when the part would be in. Same story every time, it's on backorder and will be in next week. On 3/10/21 I asked to be refunded my money and I would pay for the trip and diagnostics. They only gave me back $209. I was told there was a restocking fee of 30% for a part that was NEVER even shipped from the factory. I
Linda Brackett
Jan 15, 2021
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I purchased a complete Kitchen of Kitchen Aide appliances because it was believe that they would have reputable repair services if ever needed. I had always held Whirlpool in high regard. My option has totally changed and will never purchase another Whirlpool applicable again.
I was sadly mistaken about them if they use these people for service they do not care about their customers or their reputation. I called in early November with an issue with the microwave and refrigerator. After several conversations with Vanessa who was rude and could have cared less I finally got an appointment. She wanted
I was sadly mistaken about them if they use these people for service they do not care about their customers or their reputation. I called in early November with an issue with the microwave and refrigerator. After several conversations with Vanessa who was rude and could have cared less I finally got an appointment. She wanted
