We proudly serve the greater Chicago area and suburbs, Northwest Indiana and Southwest Michigan. Welcome to Diamond Factory Service, your local source for reliable and trustworthy appliance repair. We proudly serve the Chicago area and suburbs, Northwest Indiana and Southwest Michigan. Our technicians live in the area that they service and they take pride in helping out their neighbors!
The business began in the 1960s when it was known as Whirlpool Factory Service. We repaired Whirlpool appliances for the Southwest Michigan area. Since that time we have expanded our services to several states and are happy to offer the same level of service not only in the Southwest Michigan area but also in Chicago IL, Madison and Milwaukee WI, and St. Louis and Kansas City MO.
Our technicians have years of experience and attend ongoing training sessions to ensure that they have the most up-to-date information needed to get your appliance (and your household!) up and running again. We know your time is valuable so an expert technician evaluates your appliance issue prior to your appointment.
The business began in the 1960s when it was known as Whirlpool Factory Service. We repaired Whirlpool appliances for the Southwest Michigan area. Since that time we have expanded our services to several states and are happy to offer the same level of service not only in the Southwest Michigan area but also in Chicago IL, Madison and Milwaukee WI, and St. Louis and Kansas City MO.
Our technicians have years of experience and attend ongoing training sessions to ensure that they have the most up-to-date information needed to get your appliance (and your household!) up and running again. We know your time is valuable so an expert technician evaluates your appliance issue prior to your appointment.
Services
At Diamond Factory Service, we strive for higher standards because we know that's what our customers expect and deserve. Our highly experienced and trained technicians take the time necessary to do the job right. We stand behind our work and our entire staff ensures that our customers are always the top priority.
To schedule your service repair appointment with Diamond Factory Service, please call us at 877-751-3600 (if you're in the Chicagoland area or surrounding suburbs) or at 877-748-5150 (if you are in Southwest Michigan or Northwest Indiana). Diamond Factory Service Headquarters Showroom, Parts Counter and Michigan Office - service for Michigan and Indiana.
If you are looking to save hundreds of dollars on appliances, including stainless steel models, you need to check out our Showroom!. Conveniently located just north of exit 28 right off I-94 at 2611 M-139 S in Benton Harbor, Michigan, we offer a full array of major appliances, many with the full factory warranty.
By joining Diamond you will become a part of the largest appliance repair company in the midwest. Become a part of a Company that genuinely values input from its employees on how to improve both customer and employee satisfaction. Diamond Factory Service Headquarters Showroom, Parts Counter and Michigan Office - service for Michigan and Indiana.
Reviews (29)
Clarance B.
Dec 09, 2021
Report
Zero stars! Terrible customer service, rude customer service reps and rude technicians. We have a double microwave/whirlpool oven through our Pulte Home. After having it less than a year the microwave stopped working with an F1E5 error code and a technician was sent out. He was here for less than 10 minutes told us that there was nothing wrong with it that we just needed to flip the circuit breaker to reboot it like a computer. Five months later it stopped working again with the same error code. Rick, the technician, came out and said it's going to cost you over $600, I don't have the
Alex K.
Nov 25, 2021
Report
These guys are scam artists. Be advised. The tech came out to look at our washing machine. Within 15 minutes he came up to tell me the electric panel needed to be replaced and it's $563. I declined to have it done and paid the $110 fee. The next day I looked on YouTube and quickly found a tutorial about cleaning a small censor in the panel. I did it and now it works perfectly!!! Wish I would've tried before calling these fools.
Jack J.
Oct 28, 2021
Report
I filled out the form on their website and selected Samsung as my fridge. My appointment was scheduled for over 2 weeks in the future so I had to wait. No one showed up on the day of service so I called and was told that they didn't have a record of my appointment even though they had sent me an email confirmation. After some checking they told me that they didn't service Samsung even though it was a drop down choice on their website. Why would they list Samsung if they didn't service it?
Chris E.
Oct 25, 2021
Report
Very poor service. Told part for our maytag dryer (thermostat) was back ordered. Waited for over a month when I called back was told that they would call me when it came it..they didn't have a date of receiving it. I went online to Maytag..part was available called our warranty service they purchased the part and sent ut to me. Called Diamond Factory to set up schedule, they wouldn't schedule even though their schedule is over a week in advance, until I received the part and read it to them over phone (interesting since they were the ones that gave me the part number. Now scheduled for
Tom Spain
Oct 15, 2021
Report
Called on oct 11. Service call date was for oct 25. No problem. Tech bill H shows up nice man professional. Worked on units for 1 hour. Said he was done. Paid the 500 plus bill. Did 1 load in washer. Issues again. It happens. I’m ok with that. Here is where it goes south.
Immediately called service. Told my issue and ask bill to return. Was told no and that I would have to reschedule. Gave another week to wait. I said that was not acceptable to me. Argued with rep on phone and they hung on me in mid sentence. Not one ounce of compassion or caring of my issue. Just not happy with the tone of
Immediately called service. Told my issue and ask bill to return. Was told no and that I would have to reschedule. Gave another week to wait. I said that was not acceptable to me. Argued with rep on phone and they hung on me in mid sentence. Not one ounce of compassion or caring of my issue. Just not happy with the tone of
M. A.
Oct 03, 2021
Report
Was directed to DFS through Whirlpool for service on my Jenn Aire oven. Charged me $110 to come out and not even touch my machine because the issue was so clear (and which I described to them very clearly by phone but they insisted on coming out to "diagnose"). Then, they order the part (which they receive after a week) and a day before coming to install, call to say the part is damaged and they have to reorder. Now suddenly the part is on back order and then they say their system isn't working so they can't give me any more information. I tell them I can see the part online
Ava B.
Sep 15, 2021
Report
If I can give them a zero I would Whirlpool warranty for dryer send them for repair. Had them come two weeks to see the problem with dryer on July 28 needed to order parts. I have been calling back and forth with what was the delay on getting the parts . Whirlpool customer service wasn't any better either. I finally got a call about my dryers parts arrived to set up for service on September 15 . Won't get someone to come out until the 28th and they can't tell me what time they won't know until a day before service. It's been stressful I guess I'm actually lucky I can
Eduardo Herrera
Sep 01, 2021
Report
If I could give negative stars I would. By far the worst service I have ever experienced. Bought a new washer June 16th that came with a faulty part. They came out diagnosed the issue now I have had two scheduled appoints canceled by them the morning of. Then they rescheduled for two weeks. All they can say is that is our earliest available time. On August 11 I've haven't been able to use this new washer. Left serval messages with mangers there and have not received a call back on why my appoints get canceled. Maytag need to find a different service company. Also very disappointed with Maytag,
Bob P.
Aug 11, 2021
Report
We have a Whirlpool washer that was covered under Geek Squad but the warranty with them expired last year. I called them anyway about issues we were having with the washer. The rep referred me to Whirlpool who has a dedicated number for this situation. Scheduled an appointment for 8/12 with window of 12-4 pm. Whirlpool dispatched DFS to perform the repair.
Today 8/11 I received an automated message that the time was now 3-6pm and to call back if this was not correct. I called DFS and was rudely told the time I had originally scheduled was not correct. I was told that if the appoinment was made
Today 8/11 I received an automated message that the time was now 3-6pm and to call back if this was not correct. I called DFS and was rudely told the time I had originally scheduled was not correct. I was told that if the appoinment was made
R. K.
Jul 30, 2021
Report
Repairman arrived yesterday to fix washer...he was not vaccinated against COVID nor did he wear a mask or even have one available with him to wear according to safety protocols every business should adhere to...also, had to ask him to wear booties over his shoes before entering my home...stated he was unsure if he had any with him...my husband has multi health issues and I was truly offended by lack of safety measures by this company...I was personally asked several questions in regards to any COVID exposure or symptoms prior to scheduling this appointment and yet our safety was ignored.
Archanand
Jul 17, 2021
Report
One of the worst services so far ; our KitchedAid refrigerator wasn’t cooling. First technician misdiagnosed the issue, asked to order $1,100 worth of parts that the second technician after 6+ weeks waiting for parts re-diagnosed to our surprised were not the ones that were broken. Another 5+ weeks, still waiting for the parts and it appears you have to call to schedule the service that may or may not happen immediately ( likely 2+ weeks ) of the technician is not in your area.
OEMs must replace this service company with a better alternative as it is tarnishing OEMs brand as well. Very very
OEMs must replace this service company with a better alternative as it is tarnishing OEMs brand as well. Very very
Tom O.
Jul 12, 2021
Report
Yelp needs to have a zero-star option. Scheduled through Maytag and had to wait nearly three weeks just for the appointment. I never got any follow up email or voicemail as to when in the day they'd be arriving, then when they finally did arrive, the guy called me before coming to the door and was shockingly rude. He very clearly wanted to get out of the job and immediately started talking about how expensive it would be "just for us to come up there (and do nothing)." His whole tone was essentially, "Do you REALLY want us to do this?" He wasn't prepared for a stackable
Zach Ansmits
Jun 23, 2021
Report
Critical: Professionalism, Punctuality, Quality
8 months after they came to fix my ice maker, they never ordered part. I have been calling every 2 weeks and nothing happens.They will give you the run around and blame the manufacturer when they are the ones that take care of orders. Still waiting. Buying ice.. Maytag needs to drop this company for warranty work.
Service: Refrigerator repair
8 months after they came to fix my ice maker, they never ordered part. I have been calling every 2 weeks and nothing happens.They will give you the run around and blame the manufacturer when they are the ones that take care of orders. Still waiting. Buying ice.. Maytag needs to drop this company for warranty work.
Service: Refrigerator repair
Christopher S.
May 24, 2021
Report
If you are unfortunate enough to be routed to this awful company thru Whirlpool, buckle up for the worst customer service experience of your life.
Rude. Unresponsive. No timeline for repairs. Their call line will drop you if your holding for longer than 10 mins. We've been waiting 3 months to have our fridge repaired with no end in sight.
Rude. Unresponsive. No timeline for repairs. Their call line will drop you if your holding for longer than 10 mins. We've been waiting 3 months to have our fridge repaired with no end in sight.
John T.
May 17, 2021
Report
Terrible customer service. After waiting for over 5 months (during my warranty) for a part to come in on my dryer, they arrive and tell me that the dryer is no longer covered by the warranty. The service tech agrees with me that the dryer broke in warranty and should be fixed. They want me to pay before fixing. Without waiting for me to straighten out with Whirlpool, they leave my house. I will be filing complaint with BBB and anyone else that will listen.
Krystal Malone
Apr 29, 2021
Report
Lisa Knuth
Apr 28, 2021
Report
Would definitely not recommend. Misdiagnosed problem on the first visit (which took a month to get part). After reordering correct part, repair person showed up with wrong part. Correct part ordered--not prioritized even though it was their fault--and I still don't have a working dishwasher 4 months later.
Service: Dishwasher repair
Service: Dishwasher repair
Adam M.
Apr 26, 2021
Report
I am upset I am not able to leave zero stars. I have a less than 3 year old kitchenaid fridge that I spent almost $4000 on. Diamond has been put to repair 5 times and now it is full if mold. Hopefully 6 times a charm. I question the diagnostic ability and training on electronic and refrigeration equipment. Each time the "techs" came into my home they did not use any diagnostic equipment. They looked at it and just said what was wrong. I question them each time. Seems like they are used to guessing at the issue and installing random parts until the appliance is fixed. This is pretty obvious
Jo V.
Apr 26, 2021
Report
Great service all around including technical expertise, promt responses to inquiries, friendly interactions and a reasonalbe price. We had the ice maker repaired on our Kitchen Aid refrigerator Our tech. person Leon was
knowlegable and patient enough to answer all of our questions. The company's phone commications and scheduling staff were also helpful and friendly. We loved having the call back option rather than being required to hold on the line for the next represenatative.
knowlegable and patient enough to answer all of our questions. The company's phone commications and scheduling staff were also helpful and friendly. We loved having the call back option rather than being required to hold on the line for the next represenatative.
Fernando P.
Apr 24, 2021
Report
Whirlpool sent them to diagnose my refrigerator for $110. The technician said it has a broken computer board and it will cost $500 to fix it. I opt out on having him fixing it and asked the tech if he can include the diagnostic along with the part number so I can order it and install it myself to save money. When I received the invoice it was blank but the diagnostic amount is there. We tried to call them several times and even left multiple messages for the manager to call us. I even replied to the email but no response from them and no call back. It is the annoying thing in the world when a company
Ronald R.
Apr 09, 2021
Report
I am an owner of a plumbing company the refers this company on a regular basis. When calling to reach the owner of this company I was told He's not available to the public and would have to speak to project manager instead. I said I will leave a message for him to contact me she hung up. Very poor customer relations. I will never refer this company ever again, when I used to send more then ten people a week to them.
Thomas Freier
Feb 05, 2021
Report
Marvin D. A.
Feb 02, 2021
Report
DISAPPOINTMENT:
That you will know this last service person was a disappointment. IF, further service happens to be needed I am hopeful that the young man who was sent on original call approximately two weeks ago, be sent. He was EXCELLENT in both his proficiency and the information provided. Today's service person after spending time under my sink advised as a parting statement that he found a "slight" leak in supply pipe connection which never was a problem nor is it now. Upon checking tI did discover he did create a "slight" leak in a drain pipe, which also has NEVER
That you will know this last service person was a disappointment. IF, further service happens to be needed I am hopeful that the young man who was sent on original call approximately two weeks ago, be sent. He was EXCELLENT in both his proficiency and the information provided. Today's service person after spending time under my sink advised as a parting statement that he found a "slight" leak in supply pipe connection which never was a problem nor is it now. Upon checking tI did discover he did create a "slight" leak in a drain pipe, which also has NEVER
Sandra Mann
Feb 01, 2021
Report
Layal J.
Jan 08, 2021
Report
The worse repair company ever. I spent over 20k on appliances and purchased 5 years warranty. everyone diamond factory service come out to repair they act like they are doing the work for free and are extremely rude and always ask questions again if I have warranty when that should have been verified with the manufacturer. They also find excuses to not repair. lazy team that always leave a mess behind too.
Mark Bullock
Nov 26, 2020
Report
Positive: Quality
Excellent service, they had to come out the first time to diagnose the problem, then return at a later date with the compressor and perform the repair. Up and running and working fine now. The technician Ed was very helpful and knowledgeable and did a great job. Highly recommended.
Service: Refrigerator repair
Excellent service, they had to come out the first time to diagnose the problem, then return at a later date with the compressor and perform the repair. Up and running and working fine now. The technician Ed was very helpful and knowledgeable and did a great job. Highly recommended.
Service: Refrigerator repair
Brian B.
Nov 18, 2020
Report
Our fridge has been out for 3 weeks now, parts where delivered Monday according to manufacturer. Called and spoke with a rep who told me oh well there's nothing Diamond Factory can do. The agent says don't tell me your frustrated and puts me on hold. If you can find any other repair shop go there these people do not care 1 bit about their customers.
Lori L.
Jun 07, 2020
Report
I have been through quite a bit lately so it we very refreshing to have a service company that really cared about their customers. I had several things break in my house and I felt like the ice maker going down was the last straw.
I was reluctant thinking this was a major company that wouldn't really care about my issue. However, the technician called me first and asked me the symptoms to make sure I didn't waste a $100 service call.
After talking with me he came over and originally thought that it might have been worse. He did the diagnostics and thank goodness it was a crimped
I was reluctant thinking this was a major company that wouldn't really care about my issue. However, the technician called me first and asked me the symptoms to make sure I didn't waste a $100 service call.
After talking with me he came over and originally thought that it might have been worse. He did the diagnostics and thank goodness it was a crimped
Eric B.
Jun 10, 2019
Report
Our 24-year-old Maytag dryer, which had always worked flawlessly, began to make loud, scary noises. Trying to keep an aging machine going versus buying a new appliance is always a gamble. Not one to panic, I Googled the model number and found that many replacement parts were still available for this particular model. Moreover, an appliance sales rep advised that current-day models have a much shorter average service life (aka planned obsolescence).
Presuming that a genuine 'Maytag Man' would be a better bet than a general appliance repair service, I contacted Maytag. They, in turn
Presuming that a genuine 'Maytag Man' would be a better bet than a general appliance repair service, I contacted Maytag. They, in turn
