We are a leading Phoenix glass repair & replacement company that has been serving the Southwest since 1999 with locations in Arizona and Colorado. For quick service on your glass repair or glass replacement project please call our office and one of our customer support representatives with help you understanding the process, cost and time of completing your repairs.
We Service Phoenix, Scottsdale, Tempe, Chandler and ALL surrounding Areas! Window & Glass Pros has grown to be one of the southwest's largest glass replacement companies by providing quality service for a fair price. We take pride in our work and would hard to answer every call by the three ring. If we are all on the line with another customer we will call you back with in a few minutes.
We are also one of the few glass companies that is open to take your calls on Saturday. We can provide on-site estimates in some area on Saturday but we do not do installations on the weekend except for emergency calls. Please read our most recent customer reviews to the right and you will see how happy our past customers have been with our service.
We Service Phoenix, Scottsdale, Tempe, Chandler and ALL surrounding Areas! Window & Glass Pros has grown to be one of the southwest's largest glass replacement companies by providing quality service for a fair price. We take pride in our work and would hard to answer every call by the three ring. If we are all on the line with another customer we will call you back with in a few minutes.
We are also one of the few glass companies that is open to take your calls on Saturday. We can provide on-site estimates in some area on Saturday but we do not do installations on the weekend except for emergency calls. Please read our most recent customer reviews to the right and you will see how happy our past customers have been with our service.
Services
If you need to repair glass in a window or door, window glass replacement is significantly less costly than replacement of a whole new unit. Window replacement often requires stucco repair and repainting of the area around the window and it is very difficult to match the paint. We will send a Glass Pro to your location to measure the glass and give you an estimate for glass replacement.
With over 50 years of Custom Shower Enclosures Phoenix experience, we can help you designs and install custom fit, beautiful, up-to date shower glass enclosures. No matter the design, framed or frameless, we will work with you to build the glass shower doors you desire and then only use the highest quality glass and hardware.
Do you need a window repair for a window that is hard to open or will they not stay up once it is opened? We are the window repair company to call. We do hundreds of home window repairs every year. Most likely the balance systems in your frame are defective and need to be repaired. This type of residential window repair can be completed for significantly less than putting in a new window.
Have the patio doors in your home been there for more than ten years? Are they hard to open or close? Do your sliding doors stick when you try to open them? This is a common problem with dual pane doors. The dual pane sliding patio doors are heavier than the single pane doors they replaced. Regrettably, many manufacturers did not upgrade the rollers when they went from single to dual pane glass so rollers wear out quickly.
We offer quick response service which includes board-ups, usually with a 2 hour response time in situations where you cannot secure your business. We have personnel and repair provisions located in the East, Central and West to facilitate a quick response. At Window & Glass Pros you hare dealing with highly trained technicians working with high quality glass with optimum optical clarity.
Reviews (22)
Dee Coded
Jan 27, 2022
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Slow and dishonest technician. I had 3 window panes replaced by widows and glass pros. The first two panes were replaced on 10/28/21. The 3rd was located near the front door so the technician said they needed to order tempered glass because of the location. He said he had the dimensions and would get it ordered. I gave him my credit card number for payment. 1 weeks later I get a call from their office saying my card isn't going through. I immediately give them a call back and leave 2 messages for them to call me back. I don't hear from them again until Dec 28th. It turned out the technician wrote
William G.
Nov 19, 2021
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Angry tech who hates his job, admittedly, spews negaive energy the whole repair. Bait and swith quote with the old ,"oh that's extra". Cussed us out under his breath when he had to move his truck.....who told you to park in the driveway, dude? Bragged about the $175 an hour he charges.....LOL, your not a doctor!!!!
Stay away.
Stay away.
Jay A.
Aug 27, 2021
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We hired WINDOW & GLASS PROS to install 2 new shower glass doors. The salesman was personable and the order went smooth, however the time it took to make and deliver was 2 months. I had the doors installed and 6 months later one of the glass doors is now scraping the tile and needs to be adjusted. I called to make an appointment and the best they could do was 1 week for fixing it. I got a call that day 15mins after the appointment window to say they need to reschedule because they had an emergency, they rescheduled for yet ANOTHER WEEK and when that time came for the appointment, I got yet
Bradley Lonson
Jul 28, 2021
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Tracy Thomas
Jul 17, 2021
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Yuki Hana
May 21, 2021
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Oh my god... I am sorry I have to write this review. I called in just to check on my estimated date of when the job can be done. The representative actually yelled at me, saying the he has no idea how long it gonna take, he doesn't want to deal with this whole thing right now. I am personally in customer service industry, I understand people tend to questioning stuff because customers don't have any idea about how your industry works. You explain it to them, that's it. You don't come back and blame the customer don't know anything, and tell them you have no idea how long
a job can be done, this
a job can be done, this
Johnnie J.
Jan 14, 2021
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This has been a terrible experience. I called and set an appointment for a measure. Mario came right out (a day early!) and gave me an excellent price for a shower door.
I never heard back from these folks, so I called and they took 50% down to order my shower door. I had to follow up again to see if it was ready and could be scheduled to be installed. It was and we set a date.
On the day of the install, they called to tell me the shower door was made incorrectly and they would re-make it and set a new date for install.
I never heard back from them. I called again to check the status of the
I never heard back from these folks, so I called and they took 50% down to order my shower door. I had to follow up again to see if it was ready and could be scheduled to be installed. It was and we set a date.
On the day of the install, they called to tell me the shower door was made incorrectly and they would re-make it and set a new date for install.
I never heard back from them. I called again to check the status of the
Tiffany H.
Sep 10, 2020
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We hired this company to stall glass for our master shower. The rep, Kyle came out, took measurements and was not very friendly at first. He did end up being helpful and showed us some options for our master shower. We went with Window & Glass Pros because their turn around time was better than the other companies we called but, they were more expensive. They guaranteed to have the glass installed in two weeks. We paid 50% down for the glass and after two weeks, WE had to call their office multiple times to find out a status of our glass. Last week, Friday, September 4th they came to
Guy R.
May 19, 2020
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The only reason I chose this company compared to another better company is that they used manual clips on glass panel which is more safe and secure than just silicon. Otherwise this company has rotten customer service. First issue is when they charged me for the 50% down payment they inadvertently added another digit to credit card and it came out to $5640 instead of $640. Next issue was salesman said it would take about 1 1/2 to 2 weeks which seemed like a good selling point but it actually took 4 weeks to order and install. Third issue was the installer broke my porcelain tile and blamed it
Robin G.
Mar 18, 2020
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After much trepidation I selected Window & Glass Pros to remove and install a new frameless shower enclosure. I did read the previous reviews, some good, some pretty negative. Was I a little nervous, yes, but decided to give them a chance.
One and 1/2 weeks later, it was installed. Kyle arrived pretty much on time, he was professional, courteous and pretty knowledgeable....
Keeping my fingers crossed all is well when I take my first shower!
Would I use Window & Glass Pros again, yes
Would I recommend this company, yes
Make sure you ask for Kyle for installation!
One and 1/2 weeks later, it was installed. Kyle arrived pretty much on time, he was professional, courteous and pretty knowledgeable....
Keeping my fingers crossed all is well when I take my first shower!
Would I use Window & Glass Pros again, yes
Would I recommend this company, yes
Make sure you ask for Kyle for installation!
Matt Schein
Jan 18, 2020
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I got locked out of my house without my phone or spare and ended up breaking my glass door window to get in. This company had the glass ready to go for install..all the others wanted to come take measurements and then put in the order for the glass to be made which takes much longer. On top of this, their prices also do not "shatter" your wallet. Highly recommend, and shout out to Pat for doing a great job!
James M.
Jan 17, 2020
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They don't show up for scheduled appointments. Blocked off entire Friday afternoon...they can't take an accurate phone number. They canceled appointment because they were running behind. Shouldn't make commitments they don't intend to keep. VERY poor customer relations. Not sure how the received a BBB A+ rating. Untrained personnel answering phones...not sure how they survive. Not recommended. Many other options.
Parker Mathewson
Dec 16, 2019
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The staff at Windows & Glass Pros were no less than amazing! I had a break-in happen and these guys helped me through every step of the way, were extremely courteous and friendly, and extremely quick at responding and planning. I would recommend this company to anyone within their service area! If I could rate them higher, I would.
Parker M.
Aug 29, 2019
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The staff here was so extremely helpful. With less than a week to closing on a house we had a break-in, and these guys were on it. Their customer service was no less than amazing, answering calls on weekends, getting crews out immediately, and getting my home secure again.
Other companies were short and only wanted to quote me, not get a team out ASAP. These guys took the time to listen, understood my urgency, and were no less than amazing. 10/5 if I could!
Other companies were short and only wanted to quote me, not get a team out ASAP. These guys took the time to listen, understood my urgency, and were no less than amazing. 10/5 if I could!
Steve T.
Dec 02, 2018
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The "estimator" underestimated the job by $480. I found out 5 days later, excuses after excuses. I then agreed to meet them halfway. The scheduler called me, we set a day & time, they were a no show / no call, when I called them more excuses. We made another appointment, the installer showed up, after removing my shower encountered a problem he couldn't resolve, I came up with a solution and if I didn't press him, the job would have been extended several more days. The next day the installer returned, broke a piece & had to leave for a replacement. I checked on the job
Like S.
Dec 05, 2017
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Judy W.
Jul 29, 2016
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Very unprofessional and poor customer service. I ordered a replacement for a patio door on Monday. They said they couldn't come out until the following Friday between 11am and 2pm. I agreed to this arrangement. They required my credit card information and when I asked them why they needed it in advance, they said that if I had to cancel for some reason and didn't give them at least a 24-hour advance notice they would charge my card $85. Ok. I didn't have to cancel, but they did...a few hours before they were to arrive because the tech's truck broke down, and that they
Scott R.
Jul 07, 2016
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This was my second attempt to try to get a bid from this company. Both times I had someone waiting around and they didn't show up. The first was leaving a message on the wrong telephone number. The second time today, they were supposed to come out between 11 and 2. At 155p I called and Jesse was supposed to call me with an ETA, after waiting 30 minutes for a call, I called and said just to cancel. If it was going to be this difficult just to get an estimate, I can only imagine what a poor experience it was going to be. Buyer be aware. They don't respect your time or your money. Run, don
Joe R.
Aug 31, 2015
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Update since writing. I've gotta downgrade to one star. I had an itch to start calling around to see if the practice described below was common in the industry. It was not. I called 3 other places (that didn't have the Scottsdale address) and pricing ranged from $125-$175 with a 3 year warranty. There was no talk of needing to remove stationary doors or anything else. They explained what they did properly without deception. I am open to talking to the owner if he cares to discuss this matter further with me. Their practices are deceptive no matter how you slice it. Their competitors
Bill G.
Apr 05, 2014
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We had them replace two broken windows and install a new shower enclosure in our master bathroom. It look great and everything from ordering to installation went like clockwork. After the installation we had their sister window cleaning company, Squeeky Kleen Windows clean our window and it was the best window cleaning job we have ever had.
After reading the first review on here I really checked them out so I would discounted that review. They have three companies that provide many home services including remodeling, glass work and window cleaning. They have over 1,000 five out of five star reviews
After reading the first review on here I really checked them out so I would discounted that review. They have three companies that provide many home services including remodeling, glass work and window cleaning. They have over 1,000 five out of five star reviews
Brian C.
Mar 17, 2013
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Ed G.
Aug 31, 2010
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I called these guys to get a quote to replace my window. After reviewing them with the BBB (A+ Rating) and getting multiple bids, I decided to go with them. The rep said they would need to come out to measure the window, but quoted me a price on the phone. When their guy came out they said the window location was much different than they thought and couldn't do it because they don't have scafolding. (A window company without scafolding...nice!) In the end, they suggested I call Glass Doctors so they could do the job because these guys couldn't. In reality, they underbid the job
