Hero Plumbing, Heating & Cooling has been a family tradition for over 100 years. In 1914, Harry C. Ridler started the company in South Minneapolis which led to the company name Uptown. Pete Savage worked for the Ridler family in the 1970s, and in 1982 Pete had the incredible opportunity to purchase it.
In 2010, using the money they saved while Josh was in Iraq as a down payment, Sheree and Josh took out an SBA loan and purchased Hero Plumbing, Heating & Cooling from Josh's father. At that time, Hero had 4 employees and focused on serving Minneapolis. Today, Hero has over 150 amazing men and women working with us and we've expanded our service area to cover the entire Twin Cities metro.
Josh was raised in South Minneapolis until he was 10, when the Savages moved to Eagan. Josh grew up working in the family business and graduated from Eagan High School in 1996. He then went to school for auto mechanics in Duluth, working evenings delivering pizza and spending his summers working for the Forest Service in the Western US.
In 2010, using the money they saved while Josh was in Iraq as a down payment, Sheree and Josh took out an SBA loan and purchased Hero Plumbing, Heating & Cooling from Josh's father. At that time, Hero had 4 employees and focused on serving Minneapolis. Today, Hero has over 150 amazing men and women working with us and we've expanded our service area to cover the entire Twin Cities metro.
Josh was raised in South Minneapolis until he was 10, when the Savages moved to Eagan. Josh grew up working in the family business and graduated from Eagan High School in 1996. He then went to school for auto mechanics in Duluth, working evenings delivering pizza and spending his summers working for the Forest Service in the Western US.
Services
Do you get excited to go to work every morning or do you dread working with your coworkers? Our commitment to you is a work-life balance that will allow you to enjoy free time with your family. Work with a team of men and women who will work shoulder to shoulder with you, make you laugh out loud at the irony of life and impress you so much, you never want to let them down!
You will know the exact price before any work begins. Once the work begins, the price quoted for the work being done is the price you pay - even if the job requires more work than originally estimated. At Hero, we pride ourselves on the craftsmanship of our work and double-check everything, so you can be assured your installation will be right the first time.
We started out in Minneapolis over 100 years ago which is why we originally named the company Uptown Plumbing, Heating and Cooling. Since then we have grown tremendously and today we service the entire Twin Cities metro area. We have found that customers outside of Minneapolis were hesitant to call us because our name implied a geographical service area.
As a way to spread a random act of kindness, Hero Plumbing, Heating & Cooling is giving away 6,500 boxes of chocolate to people in what they call a random act of kindness. CCX News caught up with crews giving away chocolate in Plymouth. Each giveaway comes with two boxes, one to keep and one to pass on.
Giving back allows us to step out of the daily grind of survival mode and realize the abundant gifts we have in this world. Whether that's a warm home, hot food or a loving family, we are all very blessed. Giving to others creates a feeling of gratefulness and appreciation for what we have, allowing us to clearly see our impact on those around us.
Reviews (10)
Dolores Windorski
Jan 03, 2022
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Having never used Hero before, I was very impressed. Ryan was extremely efficient, thorough, and informative, plus very knowledgeable. A genuinely nice guy and a pleasure to work with. I would highly recommend Hero and will contact them in the future if and when the need arises.
Service: Heating maintenance
Having never used Hero before, I was very impressed. Ryan was extremely efficient, thorough, and informative, plus very knowledgeable. A genuinely nice guy and a pleasure to work with. I would highly recommend Hero and will contact them in the future if and when the need arises.
Service: Heating maintenance
Colin Smith
Jan 02, 2022
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I scheduled an appointment for someone to clean my dryer vent and to give me a price on cleaning my air vents. When my wife calls me and tells me that you are charging $550 to clean a dryer vent I was blown away flabbergasted. Your tech was at my house for 45 minutes max and spent 3 minutes cleaning the dryer vent. Absolutely outrageous. You guys took advantage of someone who did not know any better and the tech told my wife he needed payment right away. I called to speak to someone, and was not rude, who said oh well and offered $75 off, which is not enough at all. I asked to speak to someone
Donald P.
Dec 27, 2021
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I needed a Hero! I had Dean's scheduled to come out today after calling previously to schedule. They called me at 12 to tell me they aren't coming out and I had to wait till Monday. With a clogged mainline, all water usage is essentially stopped, it is important to have that drain fixed. I called Hero and Israel worked with dispatch to get me on the schedule SAME DAY. I received texts confirming the appointment, call to confirm the technician was on the way and then a text of what my technician looked like. Sean was great! He took time to understand what I needed and explained potential secondary
Andrew Walker
Dec 26, 2021
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Great service. Fast..these guys got out here in a day.
That said, $350 is steep for a flame sensor. They are $20 on Amazon’s and one screw and a connector. I get it about diagnostic, but that was paid on the additional $89
They were at my house for an hour and charged me, I don’t know how many hours in labor, to install a $20 part....
I am all for paying for experts, but this is ridiculous. I don’t like being stolen from.
Update...
Your claim that I received options is unfounded. He told my wife that we needed a flame sensor and at no point was she given an estimate. He said” I think
That said, $350 is steep for a flame sensor. They are $20 on Amazon’s and one screw and a connector. I get it about diagnostic, but that was paid on the additional $89
They were at my house for an hour and charged me, I don’t know how many hours in labor, to install a $20 part....
I am all for paying for experts, but this is ridiculous. I don’t like being stolen from.
Update...
Your claim that I received options is unfounded. He told my wife that we needed a flame sensor and at no point was she given an estimate. He said” I think
Megan Wettstaedt
Dec 24, 2021
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The service was great, the wait time for the scheduled appointment was the reason for 4 stars. I got multiple texts from various people saying that I was on the schedule, but the technicians were with other customers. I got these messages from 9-3. After calling in, they told me that a tech would be there in 20 minutes. He was and I liked that the company sent a picture and brief bio of the technician Nick.
Chino
Dec 20, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Austin was great! Very knowledgeable, experienced and professional. I am impressed with how his main concern was to help me with a serious plumbing problem over trying sell me on something. This is only my second time having to use hero but I won’t look elsewhere. Thank you
Service: Drain unblocking
Austin was great! Very knowledgeable, experienced and professional. I am impressed with how his main concern was to help me with a serious plumbing problem over trying sell me on something. This is only my second time having to use hero but I won’t look elsewhere. Thank you
Service: Drain unblocking
Joan Jensen
Dec 02, 2021
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Nothing prepares you for the enormity of this repair.
Nothing prepares you for the unexpected as you go down the line and it just keeps getting worse.
I highly recommend getting 3 quotes. The prices for this repair can vary from $75/ft -$150 for digging and for the liner $75/ft -$150. The base prices also vary. Hero Plumbing charges $1665/5’ of trench digging….I’m glad it’s done, but be careful. I feel like I paid double for this job. And they left the garbage in the hole after I asked them multiple times to make sure it was pulled out.
It’s another story trying to get the spikes that
Nothing prepares you for the unexpected as you go down the line and it just keeps getting worse.
I highly recommend getting 3 quotes. The prices for this repair can vary from $75/ft -$150 for digging and for the liner $75/ft -$150. The base prices also vary. Hero Plumbing charges $1665/5’ of trench digging….I’m glad it’s done, but be careful. I feel like I paid double for this job. And they left the garbage in the hole after I asked them multiple times to make sure it was pulled out.
It’s another story trying to get the spikes that
Katy Muckala
Dec 01, 2021
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From start to finish, Hero was wonderful. The customer service agent that answered our call was thorough, professional, and friendly. We were given updates frequently on the status of our technician's arrival. Upon arrival, our technician did assess our water heater to see if it could be repaired rather than replaced. Throughout the entire process he was professional, masked, respectful, friendly, and thorough. He took time to educate us, weigh pros and cons without being pushy. He stayed into the evening to ensure we'd have hot water that evening. I did not shop around for pricing or anything
Richard Douglass
Nov 18, 2021
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I called Hero on a Monday and they were able to get me on the schedule for Wednesday of the same week. They even called me on Tuesday to see if I was available for an earlier appointment. I ended up working with Kenneth, and he was fantastic. Kenneth took the time to explain the company values behind Hero--they are not a quick fix shop and provide quality service. They are not the cheapest shop in town, but they strive to do high quality work that will prevent future issues. I appreciated how Kenneth took the time to explain the difference between the job I asked him to do and what he recommended
Emilie A.
Nov 17, 2021
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I called Hero yesterday and they came out within twelve hours. I talked to Sarah to schedule the repair and she was exceptionally understanding and kind - absolutely fantastic customer service. Lance the plumber was incredible: very kind and straightforward. He fixed the leak (behind the hot water shut off valve for the bathroom faucet) by taking out a section of the pipe and putting in a new joint. I'm a twenty-eight-year-old female homeowner, and most repair people are condescending or take advantage, but not Lance or Hero. The repair was affordable, and he took time to explain what I would be
