Welcome to ASI Appliance the premiere service provider for Whirpool, Jenn-Air, Jade, KitchenAid, Amana, Maytag, Roper and Estate appliances. Serving Houston and surrounding areas. We are Whirlpool Factory Certified Care Specialists for Houston, Texas and Surrounding Area. The premiere service provider for Whirpool, Jenn-Air, Jade, KitchenAid, Amana, Maytag, Roper and Estate appliances.
Serving Houston and the surrounding areas. We repair most all washers, dryers, refrigerators, ovens, stoves, ice makers, broilers, freezers, and outdoor kitchen appliances.
Serving Houston and the surrounding areas. We repair most all washers, dryers, refrigerators, ovens, stoves, ice makers, broilers, freezers, and outdoor kitchen appliances.
Services
Our mission is simple: To become the "Premier Service" organization for the Whirlpool Family of Products while serving Commercial, Industrial and Residential Customers. Providing exceptional service with qualified, certified and professional technicians working with a reliable, knowledgeable and a highly trained administrative staff to ensure the best possible experience from our service.
Reviews (21)
Lupe Garza
Dec 17, 2021
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Tech was very lazy and just didn’t seem to care. He said the washer was not drying the clothes properly or spinning right because the hose needed to be long stretched which is not not true as the hose is not in a bind, and didn’t event bother to move it the way it allegedly needed to be. This was the second appointment. The first appointment was 2 weeks prior from 12-6. Well they call me the same day of booking to let me know the morning appointment had cancelled and they could look at mine earlier. Since I had the morning off till noon I wasn’t home and told them that and I lost my appointment
Naomi K.
Dec 01, 2021
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**Update: The manager called back and apologized for the inconvenience of the cancelled scheduled appointment which I appreciated. The technicians repaired our fridge in less than 20 minutes and as of today 12/1/21 our fridge is still working since the repair. I wish they had better communication with their customers and more workers to be scheduled for service sooner. Aside from the issues mentioned below, the work/repair to fridge has been a success thus far
*Original Review:
Contracted by Whirlpool songs to choice to use them under warranty. Save yourself a headache and pay out of pocket
*Original Review:
Contracted by Whirlpool songs to choice to use them under warranty. Save yourself a headache and pay out of pocket
Bar M.
Nov 15, 2021
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15 Nov 21
Whirlpool referred me to this company (asi appliance) last week to inspect or repair a brand new refrigerator that isn't making ice.
Today was my appointment and they didn't appear. I left a message at 8:30 this morning to ensure the were coming
They never called me back. I called them back at 3:02pm stating my appointment end time is 4 pm. The first chick and I do mean this hung up on me. The 2nd female had kids screaming in the background but did listen to my issue.
Now I'm rescheduled for the 23rd Nov.
whirlpool stated "this is the only company in my area
Whirlpool referred me to this company (asi appliance) last week to inspect or repair a brand new refrigerator that isn't making ice.
Today was my appointment and they didn't appear. I left a message at 8:30 this morning to ensure the were coming
They never called me back. I called them back at 3:02pm stating my appointment end time is 4 pm. The first chick and I do mean this hung up on me. The 2nd female had kids screaming in the background but did listen to my issue.
Now I'm rescheduled for the 23rd Nov.
whirlpool stated "this is the only company in my area
A. M.
Oct 23, 2021
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Should’ve looked at the reviews before working with them but of course this is who Geek Squad warranty booked it with for our Whirlpool fridge.
Zero to rude customer service. We called them everyday and left messages after GeekSquad made an arrangement to change the appt date due to prior arrangements established. Never heard back from them. They called us the day before the appt with an automated system message about confirming the appt. We called them back and finally someone answered and “made a note” on our account about when we will be unavailable during the long window of them I’m
Zero to rude customer service. We called them everyday and left messages after GeekSquad made an arrangement to change the appt date due to prior arrangements established. Never heard back from them. They called us the day before the appt with an automated system message about confirming the appt. We called them back and finally someone answered and “made a note” on our account about when we will be unavailable during the long window of them I’m
Mark C.
Oct 14, 2021
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My first appointment started September 17, 2021. When the technician arrived he pulled up the wrong paperwork for my washing machine. He stated to me that my machine was too complicated. I just bought this thousand dollar washing machine from Home Depot July 20, 2021. The technician said a part needed to be ordered here we are today October 21, 2021 and I still have no washing machine. This machine is my 91 year old mothers. These people told her to go to a Washateria. She is 91 come on people get my part please
J. David Ferreira
Oct 03, 2021
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I'm a property manager and ASI warranty's 170 newly constructed units. We currently have 50+ pending service requests (many over 90 days old) that have been completely ignored by ASI. We've had workers show up multiple times and say they don't have parts. Why show up without any parts??? They've only fixed 4 issues since we opened January of 2021. What a joke!
Justin Butterfield
Sep 30, 2021
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Add me to the list of people ASI has delivered poor service with. In short, their communication is poor, can't trust dates they give you, and you the customer will be expected to work on their terms and their scheduling person will not attempt to be nice or accommodating. Was scheduled to have a part replaced, reworked our schedule around ensuring someone could be home that day, only to get a call that morning the technician had an emergency, but they'd come out the next day. Next day comes, exact same situation. Following week, the technician is ready to come back out. I miss his call but call
Valeria V.
Sep 28, 2021
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STAY AWAY FROM THEM.
I invited these folks to repair my single Whirlpool oven in the middle of May with shaking hands (based on their reviews), and only because they were only one in our area who was recommended by Whirlpool. After first visit they charged more than twice as much as different companies. OK. To fix it we need parts. 4 months later, after numerous phone calls, and promises that parts will arrive then, and then, talked to supervisor Julie, and discovered that: 1. They are not represent Whirlpool (they certified by Whirlpool (!!!???). 2. They order their parts from third party
I invited these folks to repair my single Whirlpool oven in the middle of May with shaking hands (based on their reviews), and only because they were only one in our area who was recommended by Whirlpool. After first visit they charged more than twice as much as different companies. OK. To fix it we need parts. 4 months later, after numerous phone calls, and promises that parts will arrive then, and then, talked to supervisor Julie, and discovered that: 1. They are not represent Whirlpool (they certified by Whirlpool (!!!???). 2. They order their parts from third party
Brittany S.
Sep 10, 2021
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Took 2 weeks to get an appointment then 2 months for parts to come in (not their fault whirlpool backorder issue) once the part came in (I had to contact and update to get the part they did nothing to help there) took a week in a half to get an install appointment. Finally installed and stated it was an electrical issue had an electrician come out to verify no issues and now I have to wait another week to get a tech out to look at the oven again. Going on 3 months now and not a working oven in a new home....
Chris Ramos
Aug 31, 2021
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Lack of compassion for customers, no concern. Our KitchenAid/Whirlpool refrigerator went out 4 months ago and they still have not fixed it. They send a tech out who looks at the fridge for 5 minutes, scratches his head and replaces one part at a time. After they make a repair, you have 24 hours to see if it works... they have been out 4 times to my house to troubleshoot. Every time they order a new part, it's inevitably on back order, it comes in and it doesn't solve the problem... rinse and repeat. Out 4 months on a brand new refrigerator that we've had for less than 1 year... $4K fridge. I would
Steven Haskell
Aug 22, 2021
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Sahel C.
Aug 17, 2021
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6 month old Whirlpool dryer not drying. Whirlpool contracts with this company for repairs. Two week wait for an appt. I am instructed that I will have to be at home from 8 am until late afternoon, so my husband and I make arrangements to do so. The day before, I receive a voicemail confirming appt and a request to call if a cancellation is needed. I do not need to cancel, have been waiting patiently. Day of appt, tech no shows. Contact the company and am told he no showed because no one answered the phone. I explain that I am deaf and was not expecting a phone call. Rochelle MOCKS ME FOR BEING
LeKeya W.
Aug 14, 2021
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Vanessa Larsen
Aug 12, 2021
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They lied about my refrigerator to Whirlpool to void warranty..DO NOT USE THIS COMPANY OR ALLOW WHIRLPOOL TO SEND THEM THEIR ARE OTHERS. The other company fixed the problem in minutes brought thr relay switch which I already knew was the problem ..took their own fotos to prove the lites they told to whirlpool.
Do not allow a tech Derrick inside your home ..hes rude ..doesn't do his job, and makes excuses to why he doesn't have to.
I demand from this company DAWN AND VANESSA also to whirlpool NOT TO SEND HIM BACK THEY DID ANYWAY.
AS I SAID HE LIED ...DIDNT FIX THE PROBLEM, HOWEVER ANOTHER COMPANY
Do not allow a tech Derrick inside your home ..hes rude ..doesn't do his job, and makes excuses to why he doesn't have to.
I demand from this company DAWN AND VANESSA also to whirlpool NOT TO SEND HIM BACK THEY DID ANYWAY.
AS I SAID HE LIED ...DIDNT FIX THE PROBLEM, HOWEVER ANOTHER COMPANY
Dawn A.
Jul 21, 2021
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Mindaugas M.
Jul 16, 2021
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They are the "authorized" warranty service provider for Kitchen Aid/Whirlpool. So I had no choice. I ordered a warranty part from them which is still on back order after 6 weeks. There is no urgency, or care, to find out why. Even though the part is in stock at Whirlpool. I had to investigate this through many phone calls to their distributor and Whirlpool.
Their distributor is willing to help but needs ASI PO#. ASI will not divulge that PO#. Why???
Their communication is to make excuses without concern for the end user, ME.
Their distributor is willing to help but needs ASI PO#. ASI will not divulge that PO#. Why???
Their communication is to make excuses without concern for the end user, ME.
Amani R.
May 25, 2021
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I would never ever recommend anyone using ASI appliance - they are unreliable and irresponsible and lack accountability. Our washer has recently had issues draining so we hired ASI after seeing they were Whirpool certified. Our technician named Kayla was sent in and from the start she did not inspire confidence. We still decided to see how things would go but Kayla upon looking at the issue states another part and another visit is needed and how there is an issue with draining. We have to go another two weeks without a washer as Kayla needs to get a part. She comes in now to look over the machine
Mari J.
May 07, 2021
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Mary V.
Apr 02, 2021
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A piece broke off of the upper rack of my KitchenAid dishwasher that is less than 5 years old. I read the warranty thoroughly, and determined that racks were one of the items covered under the 5-year warranty. So I went to the website of the store where I purchased the dishwasher and hunted for who to contact regarding a repair.
I was ultimately directed to Whirlpool Factory Service, which is actually ASI Appliance in the Houston area. Scheduled an appointment online and waited the approximately two weeks it took for the technician to come (this was actually the first available appointment
I was ultimately directed to Whirlpool Factory Service, which is actually ASI Appliance in the Houston area. Scheduled an appointment online and waited the approximately two weeks it took for the technician to come (this was actually the first available appointment
Tim C.
Feb 26, 2021
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They sent a technician to my apartment today to repair a Maytag washing machine that was under warranty. The guy was a true professional. I had recorded some video of the washer misbehaving and he knew instantly what was wrong, and had the part on his truck. Twenty minutes later everything was all buttoned up and working at 100% again. I can't tell you how much it means to me to me to have someone who is actually competent - this is something that is unfortunately becoming more and more rare in our country. Thanks ASI for relieving me of the anxiety, and please consider a raise for this gentleman
Paola P.
Oct 08, 2020
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Winners of the Worst Service Ever!!! All Star at 1)Unable to diagnose, 2)Lack of respect to customers, 3)Could care less if we didn't follow up, 4)Top in "who knows why but it's not my problem". From management and all staff, no one is responsible for their mistakes, if they do a service call and the issue is not fixed, well- it's not our problem anymore- to TOTAL AMNESIA when you tell them the issue- NO- we cannot discuss your issue because we don't have a record of ever being on your home!!! Top INCOMPETENT IN THE INDUSTRY- STAY AWAY! I'm not one to do a
