Keith Zars Pools is dedicated to designing and constructing breathtaking custom pools and spas that transform each customer's backyard into their own personal retreat. We are committed to total customer satisfaction, not only with the end result but with every step of the design and construction process.
Our attention to detail is second to none. Since 1985, Keith Zars Pools has designed and built magnificent custom swimming pools in San Antonio that integrate seamlessly with their natural surroundings. Our breathtaking pool designs and extraordinary craftsmanship vanish the lines between indoor and outdoor living and create an oasis of tranquility.
We stake our reputation on fine design, quality craftsmanship and our personal commitment to give YOU, the customer, our absolute best. Our customers' complete satisfaction is our number one priority. We work with you every step of the way to create a unique outdoor environment that is a reflection of your lifestyle.
Our attention to detail is second to none. Since 1985, Keith Zars Pools has designed and built magnificent custom swimming pools in San Antonio that integrate seamlessly with their natural surroundings. Our breathtaking pool designs and extraordinary craftsmanship vanish the lines between indoor and outdoor living and create an oasis of tranquility.
We stake our reputation on fine design, quality craftsmanship and our personal commitment to give YOU, the customer, our absolute best. Our customers' complete satisfaction is our number one priority. We work with you every step of the way to create a unique outdoor environment that is a reflection of your lifestyle.
Services
We just finished putting in our new pool in Boerne, and are very satisfied! We found the staff to be very friendly and helpful, and the work crews professional and reliable. The pool was finished quicker than we ever imagined possible. We are excited for the temperature to warm up so that we can enjoy our new pool!
We are committed to providing our customers with care and maintenance through the lifetime of their pool ownership. Keith Zars Pools has a dedicated and highly qualified group of team members to help you maintain your investment by providing swimming poolrepairs and upgrades. Our technicians are licensed with the State of Texas and carry the required Residential Appliance Installers License.
At Keith Zars Pools, we understand our employees are our greatest asset. That's why we are committed to being one of the best places to work and build a career in San Antonio. By joining the Keith Zars Pools' family, you will become part of a company that embraces a people-centric culture of - Respect - Trust - Care.
At Keith Zars Pools, we understand our employees are our greatest assets. That's why we are committed to being one of the best places to work and build a career in San Antonio. By joining the Keith Zars Pools family, you will become part of a company that embraces a people-centric culture of - Respect - Trust - Care.
Company founder, Keith Zars, has been actively involved in several organizations, serving as past Board Chairman of the Master Pools Guild and past Board Member of the Better Business Bureau and the Greater San Antonio Builders Association. Today Keith and his Executives remain active participants in the organizations as leaders and members.
Reviews (22)
D. E.
Jan 11, 2022
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We bought a home in December and the previous owner contracted Keith zars to move some pipes that were encroaching on the neighbor's home. Needless to say the work was supposed to be done in 3 days it took 3 weeks.
There were many issues but the three worst situations were the following...
They left a dirt mound and didn't dig the trench correctly we had to call them back several times to accomplish this and the superintendent Vic was very unprofessional and really didn't give a s*** about customer service.
The second thing is they burnt the two motors that run the pool we didn
There were many issues but the three worst situations were the following...
They left a dirt mound and didn't dig the trench correctly we had to call them back several times to accomplish this and the superintendent Vic was very unprofessional and really didn't give a s*** about customer service.
The second thing is they burnt the two motors that run the pool we didn
Gregorio Palomino
Dec 30, 2021
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We would not do business with Zars pools again. We have been building a $300k pool for 12 months and the communication at the company is lackluster. Many promises were made and deliverables have not been met. We've been very patient and have seen our pool just sitting there full since October and have not even been able to enjoy it because the Zars employees and contractors seem to try and fix something, but something else goes wrong and then if it gets to be too late in the afternoon, they leave with the work not done and then they turn off other features and we can't even enjoy the hot tub. It
Susan Porter
Dec 27, 2021
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Irene L.
Nov 30, 2021
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Their scheduling is horrible. They've been working since late August & now have been waiting over a month for the next process. One set of workers left a mess. Colors were ordered in early August & was told in November when coupling was to start that they ran out of materials. My yard is a mess since they didn't totally clean what they excavated. All kinds of excuses & no end in sight. Thought this was a reputable company.
Kelly D.
Nov 10, 2021
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I have a hot tub that we have been able to use about 5 times since it was installed. I'm always waiting on a repair or part. I called today for an update and was told they will try to find out when they will be out. You can't blame Covid for the hot tub not working the day after you repair it. This company is not what it used to be. I would never use them again.
Amazing World Of Sophia
Sep 27, 2021
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Our pool build completion was in March of 2021 and we are very pleased with the outcome and quality of our pool. One of the most unexpected surprises was hiring Keith Zars to do our pool cleaning as well. From the beginning, we have had Scott Garrett clean our pool and I cannot express enough how wonderful he is. Not only does he do a fantastic job, he is also very courteous, kind and patient with all of my questions as a new pool owner. Even if it is not in his scope of work, he still listens and gives us great advice. Seeing him out there every week (always on time too!) is one of our highlights
Vickie Sanchez
Sep 08, 2021
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Our pool is complete and we are more than happy!!! Kent is an expert designer. We gave him ideas of what we wanted our pool to be and he designed an amazing multilevel pool and spa that is perfect for our backyard. We have multiple spaces to entertain including a bar area, fire pit area, and a future outdoor kitchen. The pool is an extension of our home not just something you put in your backyard as an after thought. Kent was always available to us. Our original tile was on back order. He came into the design center and help me to choose new tile. I swear the new tile choice was better then the
Keri Spivey
Jul 23, 2021
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This is our second pool with Keith Zars Pools and we couldn't be happier. From the get go, they have been honest and upfront about total time from start to finish of construction of the pool, and overly communicate throughout the entire process. They also take the time to answer any questions. And, their craftsmanship and attention to detail is outstanding. We've worked with Kent Ely both times - he is knowledgeable, open and direct about the entire process, and ensures the client is happy. And, Terry is a great superintendent throughout the entire construction of the pool! For this 2nd pool, we
Manuel V.
Jul 19, 2021
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Do NOT use them! It has been almost 13 months since we started the process. 12 months since we have been under contract with them AND they still have not finished the pool! The owner of the Company called me personally about 10 months ago when we began to have problems and he assured me that things were going to run smooth. They have never ran smooth. Sometimes a full month passes and they never show up to work on the pool. Their job so far has been average at best, but they do a great job at lying to you. They say they are going to show up and never do. Even their subcontractors say the same
Jamie B.
Jul 16, 2021
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This has been the absolute worst experience and company that I have ever dealt with. We signed a contract in November of 2020. We were told by Wes Richter 6-8 weeks for completion with excavation starting in January. The stakeout didn't even happen until January and we were then told excavation would happen the beginning of March. Communication is horrible and so at the beginning of March we reached out only to be told, they wouldn't begin until June with an 8-10 week completion time (in writing).
We didn't take this as the final answer and so construction began on 15 March.
We didn't take this as the final answer and so construction began on 15 March.
Ron F.
Jul 13, 2021
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Mark P.
Jul 04, 2021
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After months of looking for a good pool builder and being patient with each one given the restraints of Covid we decided to call Keith Zars. I Explained to the secretary the frustration we have experienced and she assured me I would be happy with my designer. Our designer came out and was friendly but never contacted us about our pool drafts after a few months of waiting. I text and had no response finally I thought I would give him another call and text. Tony finally texted back and said he would have our drafts of our new pool ready next week. Well next week came and went! I was patient
Rhonda W.
Jun 18, 2021
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Our Keith Zars pool just turned one in April! We absolutely love the design Trevor created for our small backyard. The LX Glass pool finish in Sea Song is our favorite feature. Although the project started 6 to 8 weeks later than projected...it was worth the wait! The construction team was professional and our project manager Ron kept us updated. Our pool project started a month or so before COVID so it really didn't affect our process or completion in April of 2020. The service after the pool completion has been amazing. This is why we only wanted a Keith Zars pool and never considered other pool
Greg O.
Apr 01, 2021
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I'm altering my prior review of 1 star to 4 stars now,, based on the mass of humanity working on my dad's pool today and also my ignorance of labor shortages, Covid 19 restrictions, etc.
Thank you for making my Father's life a little easier by making the efforts to get his pool finished sooner than later.
Thank you for making my Father's life a little easier by making the efforts to get his pool finished sooner than later.
Island T.
Feb 12, 2021
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KZP claims a world class warranty, but in reality it is not. My concrete patio that they poured has already cracked along with the flagstone after 18 months. KZP pours thousands of yards of concrete a year and shocked that they don't stand behind their concrete work for more than 1 year. My property is built on the North side of San Antonio and there is no settling since it is built on top of solid rock. They sell the extended service plan, but this should be covered under their standard warranty. I have learned over the years, no matter how the warranty is written, it is only as good as the
Samantha S.
Dec 01, 2020
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Very high quality pool company that builds a gorgeous product. Kent Ely is an amazing sales person and always on the ball and responsive. He has terrific design ideas and vision of the best use of the space and years of experience. I always recommend this company and Kent to any clients wanting to build a high quality dream pool.
Claudine W.
Nov 13, 2020
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I had a designer send me a video of a beautiful pool in my back yard with a price tag of over $100+k. Of course it was beautiful! However, I didn't get any measurements of the pool and decking to really justify the price. So I called him and he quickly rattled off some measurements that I was rapidly trying to jot down because I didn't understand what measured what. BTW, the pool he designed was much larger than I wanted and wasn't sure it was going to fit in my back yard. So I gave him a price point that was flexible and asked if he could tweak the design (make pool smaller) to
Randy F.
Aug 25, 2020
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We put in our Keith Zars pool about 8 years ago. I have had 5 different homes with pools / 3 we built the pool / and would say KZ product has been superior and any service or parts needs taken care of.
I have never rated them before, but with pool purchases up thought I would share my experience.
After doing a complete feature/benefit bid tabulation to get all the pool bids on an even basis I found KZ the best investment for my pool. I'm glad I did. The pool design n equipment has been the easiest pool I have ever maintained in over 30 years of owning pools.
I've used KZ for some
I have never rated them before, but with pool purchases up thought I would share my experience.
After doing a complete feature/benefit bid tabulation to get all the pool bids on an even basis I found KZ the best investment for my pool. I'm glad I did. The pool design n equipment has been the easiest pool I have ever maintained in over 30 years of owning pools.
I've used KZ for some
Vw S.
Jun 16, 2020
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Well let me start with this company sounds like they only sell to the rich .. I called in to say I had 60000 cash to make a pool but wanted to keep my budget around 50,000 and right out of his words the sales guy , said their pools started at 55000( base) with only just the pool he did not offer to make a deal or work it out or lets see what we can do let me look at your property or anything it was basically you cant afford us ,,,,, The carzy part is that i would have paid up to 60000 if they had a good attitude and good sales pitch and training , I have talk to many pool companies and they all
S. V.
Dec 13, 2019
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I'm delighted to share my thoughts with the latest installment of my Keith Zars Experience!
Let me just start with my initial encounters were less than stellar.
First and foremost being polite goes a long way.
Secondary THE ONLY reason I wrote the first post was to get the owners attention @keithzar to let him know there was a hiccup in the front office.
So, Id like to say thanks for the wonderful professionalism of Nicole ( billing / work order section)
AND the absolutely fantastic service that Logan rendered to our pool! Mr. Zars, he needs a pay raise!!
Lastly during the service/ maintenance
Let me just start with my initial encounters were less than stellar.
First and foremost being polite goes a long way.
Secondary THE ONLY reason I wrote the first post was to get the owners attention @keithzar to let him know there was a hiccup in the front office.
So, Id like to say thanks for the wonderful professionalism of Nicole ( billing / work order section)
AND the absolutely fantastic service that Logan rendered to our pool! Mr. Zars, he needs a pay raise!!
Lastly during the service/ maintenance
James M.
Sep 16, 2019
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Week 5
I'm taking a slightly different to posting reviews, instead of just appending the original review, I'm posting by week/stage.
Pushing in to week five now, the rough-in plumbing looks to be pretty well done and re-bar crew is about half-way through putting up the shell for the spa and waterfall. We got hit by a rain storm that blocked access for a couple of days, so weather delay...
KZP scheduling has started providing some guidance on when the crews will be showing up. The change order came through on the switch from stone veneer to stucco, and it was, as always, easy to work
I'm taking a slightly different to posting reviews, instead of just appending the original review, I'm posting by week/stage.
Pushing in to week five now, the rough-in plumbing looks to be pretty well done and re-bar crew is about half-way through putting up the shell for the spa and waterfall. We got hit by a rain storm that blocked access for a couple of days, so weather delay...
KZP scheduling has started providing some guidance on when the crews will be showing up. The change order came through on the switch from stone veneer to stucco, and it was, as always, easy to work
Jamie H.
Jun 15, 2019
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Keith Zars built our pool around 2011. We always know when we see another Keith Zars pool because it's workmanship is second to none. If you want the best looking pool, yes you will pay for it, but it will be the best looking pool. They are long overdue for this review. Every aspect was an A+ and to this day they never cease to amaze me at how well they service my pool. We actually have another company clean it but we pay for the yearly protection plan because it is well worth it. Things break. And the invoice always says "$0". Our heater blew up a few years ago causing copper to
