From picking out the perfect new Audi to financing it, all the way to keeping it pristine with Audi service, the team at Audi Charlotte has you covered. Our sales team will be happy to assist when it comes to finding a model that has everything you are after. We will listen to your driving needs and point out Audi vehicles that match.
We are also here to set up a test drive when you find any model that meets your needs. Our inventory includes a huge variety of both new and used vehicles. Our goal is to have the perfect Audi for every Matthews, NC driver's needs. Our finance department will never try to confuse or overwhelm you. Instead, we will lay out your options when it comes to financing your new Audi in simple terms.
We can discuss both leasing and loan options if you would like. The goal is to find financing terms that you are comfortable with. Throughout the process, a friendly member of our team will be available to answer your questions. Although traditionally considered to be stressful, working with our team can make the financing process pain-free.
We are also here to set up a test drive when you find any model that meets your needs. Our inventory includes a huge variety of both new and used vehicles. Our goal is to have the perfect Audi for every Matthews, NC driver's needs. Our finance department will never try to confuse or overwhelm you. Instead, we will lay out your options when it comes to financing your new Audi in simple terms.
We can discuss both leasing and loan options if you would like. The goal is to find financing terms that you are comfortable with. Throughout the process, a friendly member of our team will be available to answer your questions. Although traditionally considered to be stressful, working with our team can make the financing process pain-free.
Services
My wife and I recently purchased an Audi Q7. The staff at Audi of Charlotte went out of their way to make sure that we got the vehicle we wanted and were fully satisfied with it. Initially, we couldn't find a Q7 with the options and color we wanted. But as soon as one became available, our salesman, Max Montoya, drove it to my wife's office for a test drive.
Thank you for considering us to help fulfill your automotive needs serving all of Mecklenberg County. We sell the exciting new 2020 & 2021 Audi models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you.
Valet parking - we always strive to go above and beyond from the moment you enter our lot. Complimentary car washes - As long as you own your vehicle, we will happily wash it every time you bring it in for service. Pick-up and delivery for scheduled services - we take the hassle out of having your car serviced.
Take control of the buying experience at Audi Charlotte. We are proud to offer a fully online, accelerated way of purchasing your new Audi - in just a few simple steps. Get into the FastLane with Audi Charlotte! Audi Charlotte's FastLane experience is unique in that you can control your own deal, value and trade in your vehicle, determine your payment options, select your new Audi's features, and even get your vehicle delivered to you.
Times are always busy for us here at Audi Charlotte. One of the most exciting times for us would have to be when we receive new inventory, and this is especially true when we get new Audi models in our showroom like the much anticipated e-Tron GT, Audi Q7 or A3. You see, we realize that Audi has to be one of the most underrated models on the market today!
Reviews (27)
Courtnee Futch
Feb 02, 2022
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My Benz was totaled late last year, and I was looking to switch things up! I came into Audi Charlotte and was immediately greeted by the team and put in touch with Eric S. to search for the perfect car for me. Eric was helpful every step of the way, from running the numbers to arranging the delivery date of the vehicle.
The process was super transparent and flexible, and at no point did I feel like I didn't know what was going on while I wanted for the car to arrive! I will be recommending Eric and the Audi Charlotte team to everyone in the luxury car market.
The process was super transparent and flexible, and at no point did I feel like I didn't know what was going on while I wanted for the car to arrive! I will be recommending Eric and the Audi Charlotte team to everyone in the luxury car market.
Chetan Bonde
Feb 01, 2022
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Melissa Clements
Jan 25, 2022
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I took my 2018 A7 on for an oil change, light bulb replacement and 60k mi service. The service was completed in a timely fashion. When I was on the way home I realized the seatbelt warning light was still on. I’m not sure if I mentioned it at drop off. But my expectation is that during a 60k mile service and over $1000 spent the service department would address any warning lights on the dash.
Kim Butler
Jan 05, 2022
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Luis Perez
Jan 05, 2022
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First time to visit this Audi dealer.
Courteous reception and prompt to receive as per appointment time. Service executed as promised and less expensive than anticipated.
Quick to get me on my way.
Provided courtesy loaner, so no lost time from my day.
Excellent rating and will definitely bring my car for the next service call.
Courteous reception and prompt to receive as per appointment time. Service executed as promised and less expensive than anticipated.
Quick to get me on my way.
Provided courtesy loaner, so no lost time from my day.
Excellent rating and will definitely bring my car for the next service call.
Cortez Asbury
Dec 22, 2021
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Took my car for servicing due to engine light on. After diagnosis, I was told the blower had went out for catylictic converter and take car home until part comes in. I was told it would cost $865 for repair and given paperwork.That was on a Thursday, stated part would be in following Tuesday. Wait two weeks no call or contact. Called and was told to bring car in Tuesday of the following week. Took care in and was given a loaner and was told the car would be ready by Thursday and they would call me when it was ready.. I didn’t receive a call or update for the next two weeks. Called to speak to
A. Miller
Nov 26, 2021
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Every time I have gone into Audi Charlotte over the last few years, I’ve had a very positive experience. Charles My service coordinator is always very professional, detail oriented and knowledgeable. The work done on my car has always been completed correctly. I really like the paint touch up service, it keeps my car looking new from door dings to minor chips from rocks from the road.
Vivek Singh
Jul 31, 2021
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Robert C.
Jul 30, 2021
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Again Audi of Charlotte doesn't disappoint! From the moment you drive in with an appointment, you are greeted immediately and with a friendly smile. They tell you who your service advisor will be and as soon as you walk in, they greet you again immediately. Bill Atkins is GREAT; he always recognizes me and knows my vehicle and is always helpful and pleasant. Bill keeps you informed in the repair process and tries everything to get you out as quickly as,possible when waiting for the vehicle. I enjoy working with Bill and the rest of the team at Audi of Charlotte. Thanks. Bob
Angie P.
Jun 23, 2021
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Great experience with Audi Charlotte. I started the process of checking out an Audi Q5 on Thursday, June 17. Tyler was so nice & helpful over email & phone. I went to the dealership the next day. Tyler was working with another customer & had Grant assist me. Grant was just as nice & helpful. Went through all the features & accompanied me on a test drive. When we got back to the dealership, we went over numbers. He was patient & understanding with my questions & hesitations. Daniel (I believe his name) in sales was easy to talk to as well. I spoke with Grant & Tyler
Andrew G.
May 29, 2021
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Alice W.
Feb 08, 2021
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*edit* Nancy, the service manager, contacted me after she saw my review. She explained to me the service person who initially submitted my insurance didn't tell anyone that I was coming in on Saturday, which led to all the confusion. Nancy was the "senior service" person I was referring to in my original post and she seemed very on-top of it. She offered a refund to my fuel cap, which the insurance did cover, and offered to work with me going forward. I did appreciate the follow up on my review.
Christopher S.
Jan 18, 2021
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As I write this review I'm puzzled as to how this dealership only has 3 stars. We visited the dealership a week ago as we were determining which type of car to purchase. We landed on an Audi and went back to the dealership this past weekend. Within a couple hours we were done and driving home in our new car. If you are in the market for or considering an Audi go in and see Max - he's fantastic!
What makes this dealership unique in a good way is their willingness to provide you information to help you arrive at a decision but without the pressure you typically receive from other dealers
What makes this dealership unique in a good way is their willingness to provide you information to help you arrive at a decision but without the pressure you typically receive from other dealers
Paul S.
Jul 29, 2020
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Really happy with our experience both shopping and purchasing new Q3 from this dealership- Max our salesperson did exactly what he said from start to finish - No attempts to inflate mrsp with nonsense add ons like nitrogen for tires like Hendricks Northlake Audi did. That stuff really annoys me and makes me distrust the entire process- non of that here just a sincere effort to reach a win win that results in purchase/sale - Also want to compliment Marcus the finance dude - we had small issue with trade in car title and he took ownership of problem to facilitate trade in and new car sale - Overall
Ethan D.
May 30, 2020
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Ryan K.
Mar 28, 2020
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I purchased a used vehicle just under two weeks ago. Everyone I dealt with was extremely nice. They did make a mistake with the financial paperwork which would of benefited me greatly and I'm sure my attorney would of loved it but I let it slide since everyone was so nice. There was a definite lack of attention to detail.
The reason for the bad review is that they told me the interior would be cleaned. It definitely was not. I had to clean the interior myself which involved a full steam clean and shampoo. It was extremely disgusting.
Also, I received countless requests to submit a review
The reason for the bad review is that they told me the interior would be cleaned. It definitely was not. I had to clean the interior myself which involved a full steam clean and shampoo. It was extremely disgusting.
Also, I received countless requests to submit a review
Subina M.
Dec 20, 2019
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Coolio C.
Nov 28, 2019
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Wow. This place is unbelievably bad. Went to drive an Audi Q5 because I need a new car. They provided old school, pushy sales tactics while I was there. In the 10 days since visiting the stealership, they have hounded me with daily phone calls, emails and texts. Multiple sales people have pestered me asking what it would take to get me in the car. I expect this behavior from a buy here, pay here lot. For a prestige brand, this is ridiculous!! WARNING! Do not give them a real email or phone number if you want to keep your sanity.
Tracy M.
Nov 01, 2019
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Most women cringe at the thought of getting their car serviced. I can honestly say every experience I've had at Audi of Charlotte has been a good one. Today was the 2nd time I've needed something repaired that wasn't covered under warranty and they still covered it at no cost to me. From the first day that I walked into the dealership they truly have gone above and beyond for me as a new customer. And I am truly grateful for it.
Shelly K.
Aug 13, 2019
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My car was involved in an accident and there was a residual problem the collision center would not repair. Bill told me to bring the car in and they'd diagnose and potentially be able to fix the car same day. I was there for about 2 hours when a manger approached me. He said, "you have been her a long time. Can I get you lunch or would you like to take my car to go out?" I declined because Bill had just checked in and stated my car would be ready soon. The manager said, "ok, but if anything changes, you let me know." Two things here: 1) Bill was great with checking
Dimitri P.
Jul 05, 2019
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E. B.
May 31, 2019
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Absolutely amazing!!!! Bill in service deserves employee of the century!!! :)
Very efficient, very courteous, and I will hands down only use Audi Charlotte (Independence) for all of my car needs. Bill took the time to listen to my concerns and addressed them accordingly. GREAT CUSTOMER SERVICE!! Thank you.
Very efficient, very courteous, and I will hands down only use Audi Charlotte (Independence) for all of my car needs. Bill took the time to listen to my concerns and addressed them accordingly. GREAT CUSTOMER SERVICE!! Thank you.
Nathan T.
Oct 26, 2018
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Worst car dealership in Charlotte !! I decided to review this dealership due to especially poor communication by Erika Gillard their internet sales manager. I had expressed interest in their Audi A5 sportsback but after the initial quote there was no further communication by Erica. I had mentioned what time I was going to stop by on Saturday August 4th but she did not respond or told me which sales manager would I be dealing with. We went anyways and Jimmy Barnett was the sales contact we dealt with.He met us at the door so we didn't really had any choice. I was hoping to deal with someone
David S.
Aug 23, 2018
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I would give them a zero stars if that was possible.
On May 31st 2018, I brought my Audi A6 to Audi of Charlotte because my coolant indicator light came on. On June 4th, after his "service" the Audi service technician informed me that no codes came up and the coolant was low in the expansion tank. The tech said they topped off the coolant and found no leaks. They then released the car to me. Upon later inspection of the invoice, the "mileage in" and "mileage out" was the same. So they never test drove it...after talking to other experts, a car won't overheat
On May 31st 2018, I brought my Audi A6 to Audi of Charlotte because my coolant indicator light came on. On June 4th, after his "service" the Audi service technician informed me that no codes came up and the coolant was low in the expansion tank. The tech said they topped off the coolant and found no leaks. They then released the car to me. Upon later inspection of the invoice, the "mileage in" and "mileage out" was the same. So they never test drove it...after talking to other experts, a car won't overheat
Kerstin T.
Jul 08, 2018
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I ordered a loaded Q7 in late July and was told the car would be delivered in early November at the latest. It's after Thanksgiving, and The car is STILL not here. I was also told I would be updated every 2 weeks as to the progress/delivery date. NOT ONE CONTACT that I didn't initiate. I have homes in Illinois and North Carolina and the lack of communication on an $80,000 purchase is maddening. I am seriously considering ordering a car from a different Audi dealership. I can't imagine how bad this place must be when they have my money.
In DECEMBER, I called yet again and was informed
In DECEMBER, I called yet again and was informed
Michael B.
May 27, 2018
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I decided to try this Audi dealership after an abysmal and unethical set of experiences with their rival Hendricks Audi of Northlake. Audi of Charlotte did manage to outperform this terrible competitor but it did not hit it out of the park by any means.
The main thing is when you buy a quality expensive vehicle such as an Audi you also want s good buying experience without the flim flam and hype and negotiating nightmare typical of buying a used car. At Hendricks I got the full nightmare, at Audi of Charlotte I just got a bad dream.
My first conversations were with Greg Butler who I reached
The main thing is when you buy a quality expensive vehicle such as an Audi you also want s good buying experience without the flim flam and hype and negotiating nightmare typical of buying a used car. At Hendricks I got the full nightmare, at Audi of Charlotte I just got a bad dream.
My first conversations were with Greg Butler who I reached
Jon L.
Dec 31, 2017
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This is the for their Service Department. I had to purchase a set of new tires and the company that sold the tires couldn't do an alignment so they referred me here.
I talked with Bill Atkins, Service Advisor, who also told me about 3 outstanding recall issues and said they could take care of them.
Waiting for Auto Service isn't on of my list of favorite things to do but Bill and his team made me very comfortable. They have a Starbucks machine that brew fresh coffee, they have free sodas and fresh water,
A nice TV & comfortable chairs.
They even washed my ride!
I talked with Bill Atkins, Service Advisor, who also told me about 3 outstanding recall issues and said they could take care of them.
Waiting for Auto Service isn't on of my list of favorite things to do but Bill and his team made me very comfortable. They have a Starbucks machine that brew fresh coffee, they have free sodas and fresh water,
A nice TV & comfortable chairs.
They even washed my ride!
