Promag Energy Group A/C & Heating is one of Florida's longest running residential HVAC companies. Since 1988, we have served Orlando and surrounding areas providing air conditioning installs, repair, and maintenance tune up's to customers who we value beyond anything else. We strive to be your trusted local ac repair company.
If your air conditioner is not blowing cold air, ProMag Energy Group A/C & Heating offers A/C repair solutions 24 hours a day, 7 days a week for all of our Orlando, Fort Pierce, and Ocala service areas. So if your home's air conditioner is not working properly, it is our mission is to get your AC system repaired and back up and running no matter what time of day.
We have been servicing Orlando air conditioning units for over 25 years and have become the leading experts in AC repair. Air conditioning repair is our specialty. Air ducts in your home can harbor mold, viruses, and other bacteria over time. Our ductwork experts in Orlando can find the proper solution to your issues, whether its a full duct cleaning or UV light sterilization.
If your air conditioner is not blowing cold air, ProMag Energy Group A/C & Heating offers A/C repair solutions 24 hours a day, 7 days a week for all of our Orlando, Fort Pierce, and Ocala service areas. So if your home's air conditioner is not working properly, it is our mission is to get your AC system repaired and back up and running no matter what time of day.
We have been servicing Orlando air conditioning units for over 25 years and have become the leading experts in AC repair. Air conditioning repair is our specialty. Air ducts in your home can harbor mold, viruses, and other bacteria over time. Our ductwork experts in Orlando can find the proper solution to your issues, whether its a full duct cleaning or UV light sterilization.
Services
ProMag Energy Group Air Conditioning and Heating was first established in 1988, offering air and heat to Orlando and Central Florida's Residential, Commercial and Light Industrial HVAC needs. Since the start of the corporation, ProMag Energy Group has continued to provide top quality air conditioning service to the Central Florida area with two things in mind, customer satisfaction and low prices.
Using state-of-the-art duct cleaning practices, ProMag Energy Group Separates itself from ineffective conventional forms of duct cleaning. Our Installation teams are of the highest caliber in all of Florida. Our heat load calculation experts ensure your system is properly sized to preform at it's highest efficiency.
After you find out that your AC system is in need of repair and you are looking for trusted AC Repair in Orlando FL, there is no question that Promag Energy Group is the Orlando FL air conditioning company to contact. We have been called "Orlando's Air Conditioning Company" for years because we have been committed to AC Repair Orlando FL ever since 1988.
Air conditioning units break down at unexpected times and you shouldn't have to wait until the next day to get air circulating back into your home. That is precisely why we offer a 24/7 Emergency AC Repair Orlando Service that is designed to get your AC back up and running as soon as possible. Being a Florida resident, experiencing an emergency AC situation can potentially harm your health and cause heat-related illnesses.
ProMag Energy offers affordable HVAC installation in Orlando from the leading brands in the industry such as Goodman, Trane, and Lennox. As a local air conditioning company we offer easy financing options making our units available to all Floridians. We work with you to design your home air conditioning system for its highest efficiency to save you money on energy bills and more.
Reviews (22)
Getaway Vacation
Oct 25, 2021
Report
Chris
Oct 04, 2021
Report
I helped do a tear out and complete install for these guys with Dave Irwin of Irwin Mechanical (which is no longer in business). ProMag paid Dave, but I never received my pay. We did this job on Saturday August 7th at 1000 Marabon Ave off of Conway Rd in Orlando. I'm still owed $300 cash. Would be nice if people and this company actually had integrity and worked honestly. I do not recommend this company at all. Shady work and a high number of verified complaints.
Kelli Masluk
Sep 28, 2021
Report
ProMag Energy Group, Inc.
You just lost a 17 year customer. You have installed two units for me in the last 16 years. I don’t know what happened to your company. Your customer service is non existent and now you are ripping me off of my 10 year warranty. You claim I didn’t submit my information to the manufacturer but your office told me it was handled by them and I didn’t need to do anything. The first 10 year warranty in 2004 had zero problems. You replaced my unit a second time in 2014, told me you submitted my paperwork like you did on my 2004 unit and now do not want to acknowledge
You just lost a 17 year customer. You have installed two units for me in the last 16 years. I don’t know what happened to your company. Your customer service is non existent and now you are ripping me off of my 10 year warranty. You claim I didn’t submit my information to the manufacturer but your office told me it was handled by them and I didn’t need to do anything. The first 10 year warranty in 2004 had zero problems. You replaced my unit a second time in 2014, told me you submitted my paperwork like you did on my 2004 unit and now do not want to acknowledge
Joe Deralus
Sep 07, 2021
Report
I cannot begin to fathom how unprofessional the representatives of this company are. After almost 2 weeks of my original A/C installments, this company show lack of competencies in their work in every category. The inspection failed on 4 separate occasions. When you spend so much money to get something done correctly, I expected at least the bare minimum of customer service. I was told that I would be charged for their lack of work after the 5th attempt by the County of Osceola for failure of wire codes, permits, and failure of finishing work prior to inspection. They gave me a window between
Wanda Badillo
Sep 02, 2021
Report
The worst nightmare. We bought an ac system about 3 months ago and which has been failing ever since. Every time contact customer service their responses are unprofessional and care little to help fix the problem. The fourth time the ac shuts down and we called they never came to fix the problem. Being in Florida summer and days without AC is a big NO.
Red B.
Jul 20, 2021
Report
If I could give it 0 stars I would. I got a new unit 11 days ago, and the unit STILL isn't working... there so far has been 5 different techs to come out and fix a "new unit". Each time, the tech complained about something the previous tech did wrong. They were always late and one day didn't even show up. I knew something was wrong then. I have small children in a 93 degree unit for almost 2 weeks. $8,000 later, to make matters worse, when I called to find out what was going on there was a man in the "call center" who was extremely rude and hung up on me. Literally
Gary M.
Jul 07, 2021
Report
I returned from a trip to find my AC not working. I have been getting service from Promag for many years and have my system checked by them twice a year. I called them and they were able to make it out the same day. They gave me a window of between 12 and 3:00 PM. The technician arrive at about 1:20 PM and spent about 50 minutes and got the system working. He replaced the starting capacitor and installed a hard start. The cost was $675 which I thought was excessive considering the time he spent and the small cost of the parts he put in (less than $50). I called them and spoke to the owner
Andy Paris
Jun 06, 2021
Report
The technicians are wonderful but the company itself seems to be over charging their customers. A part that only costs $15 online is sold by ProMag to their customers for $200!! They also do not ensure you have the best set up, they are always in a rush and because of this the quality of their set ups are poor, costing the customers more money in future repairs. If they put more time and quality into their work, they could have a five star rating.
Cathleen Rodriguez
Jun 04, 2021
Report
We just had CJ come in and review our AC to inspect the health of it. He was so friendly, professional and easy to work with. He explained everything we needed to know for future repair and was super knowledgeable. We are thankful for his time and for going above and beyond with answering all of our questions. I highly recommend Promag Energy and ask for CJ!
Marisol Mosby
May 20, 2021
Report
Positive:Â Professionalism
I would use them over and over my tech was Mr. Dariell and he was very educational. Honest and informative. He explained my unit and its functionality to where i can understand it and assist in my own maintenance. Great guy over all.
Services: Cleaning, Heating maintenance, AC maintenance
I would use them over and over my tech was Mr. Dariell and he was very educational. Honest and informative. He explained my unit and its functionality to where i can understand it and assist in my own maintenance. Great guy over all.
Services: Cleaning, Heating maintenance, AC maintenance
Linda B.
May 18, 2021
Report
Amanda C.
Dec 10, 2020
Report
Tanisha D.
Jul 18, 2020
Report
Rebekah F.
Jun 16, 2020
Report
We are selling our home and need to get a professional electrician out to review our buyers inspection report! John Taggart came out asap, was very easy to communicate with and arrived right on time. He walked us through the report and in detail explained everything that was brought up in the report. Luckily the report was not accurate at all and he gave us peace of mind knowing that there were no problems of concern. He was very professional and honest. His knowledge of electric services were outstanding and you can walk away feeling confident that his 20+ years of experience is 100% accurate
Nish T.
May 29, 2020
Report
I have not received any service from this company. This review is about my experience with them on a brief 1 minute call. Someone called me saying that they are on my street and want to schedule an appointment for AC tune up. I mentioned that I was in a meeting and politely asked this guy to call me back later (I did need someone to look at my AC). He said , "no, because you are not in a meeting".
I am glad that I did not entertain this rude person any longer. Also, I will never hire this company for any work.
I am glad that I did not entertain this rude person any longer. Also, I will never hire this company for any work.
Arthur T.
May 27, 2020
Report
Lord M.
Sep 26, 2019
Report
Ah, what can I say about this company? So so much wrong with it and with the whole transaction. Well, as you can see from the 37 other reviews, this is obviously one company you cannot and should not work with.
We recently bought an air conditioning unit from this company, an Orlando based one. I was not available for the initial purchase, because if I was, I would have laughed them out of the house immediately. For starters, the technician Gregg decided to tell my grandmother misinformation that has led to a complete financial mess. He did not provide copies, save for one, of any of the legal
We recently bought an air conditioning unit from this company, an Orlando based one. I was not available for the initial purchase, because if I was, I would have laughed them out of the house immediately. For starters, the technician Gregg decided to tell my grandmother misinformation that has led to a complete financial mess. He did not provide copies, save for one, of any of the legal
O. O.
Aug 24, 2019
Report
Horrible! Dishonest! People.
Quacks.
They came to my home and gave a wrong diagnosis that my defrost board is bad and recommended buying a new Carrier unit from them at $5700 or a Trane unit at $6200. They also gave me the option of changing the board at $870 and said that I will wait all weekend for them to order it. He charged me $110 for making the "goofy"diagnosis. Immediately he left, I went to Thumbtack. website and searched and got another AC company to come and check out the AC. The guy within minutes found out that the drain was clogged and cleaned it and I started enjoying my
Quacks.
They came to my home and gave a wrong diagnosis that my defrost board is bad and recommended buying a new Carrier unit from them at $5700 or a Trane unit at $6200. They also gave me the option of changing the board at $870 and said that I will wait all weekend for them to order it. He charged me $110 for making the "goofy"diagnosis. Immediately he left, I went to Thumbtack. website and searched and got another AC company to come and check out the AC. The guy within minutes found out that the drain was clogged and cleaned it and I started enjoying my
Ashlee W.
Jun 26, 2019
Report
My family used this company to install a new ac unit in there summer home and we experienced the worst customer service. A/c unit was not installed properly the first time so we had to literally hunt down the boss to fix the A/C properly. What is even more suspicious now (three years later) is that we have 4 permits still opened by these guys and they are saying we have to pay to close permits ( $500.00)that they opened to complete the job. Shame on you guys!!! I will be contacting the BBB AS WELL AS MY LAWYER. BUYER BEWARE...DO NOT USE THESE PEOPLE. IF YOU HAVE USED THEM MAKE SURE YOUR PERMITS
Matthew O.
Jun 06, 2019
Report
Linda G.
Jun 22, 2018
Report
No communication whatsoever within the company.
After living in our house for 8 months and approaching summer, we had ProMag out for a service call at the end of April; when our unit was opened up it was full of mold. Also our unit was 12 years old so we decided to have the unit replaced. We also needed the air ducts cleaned due to the mold. They were quick to schedule within that week and worked with us on a finance agreement.
Our system is a 4-zone, but this was not relayed to the techs installing our new unit. The tech was able to by-pass the 4-zone system to get us through the weekend
After living in our house for 8 months and approaching summer, we had ProMag out for a service call at the end of April; when our unit was opened up it was full of mold. Also our unit was 12 years old so we decided to have the unit replaced. We also needed the air ducts cleaned due to the mold. They were quick to schedule within that week and worked with us on a finance agreement.
Our system is a 4-zone, but this was not relayed to the techs installing our new unit. The tech was able to by-pass the 4-zone system to get us through the weekend
Bessie W.
May 04, 2018
Report
ROUGH START but a SUCCESSFUL ENDING! I'm not sure what happened to the level of customer since from the dispatch team since the last time using this company [2015] but it is far lacking the communication once rec'd. I went from having a minor leak, getting the entire line replace at a cost of several thousand dollars, only to have a MAJOR a/c problem. Worst of all, no follow-up from the company, and no after hours service on Friday.
@Office Personnel - there will always be angry customers but its how you handle it that makes you shine as a star. For instance, instead of me calling
@Office Personnel - there will always be angry customers but its how you handle it that makes you shine as a star. For instance, instead of me calling
