Welcome to Crocker Sales - serving New England customers since 1919. Crocker Sales, with showrooms in Woburn, Massachusetts, and Merrimack, New Hampshire, is the leading retailer of some of the biggest names in home recreation and leisure. Master Spas, Artesian Spas, Swim Spas, Michael Phelps Swim Spas, Atlantic Pools, ProVia Doors and Windows and many more.
We are proud to be one of the largest spa dealers in Massachusetts and New Hampshire, serving all of New England. Crocker Sales has been selected 9 years in a row as a Certified Professional Company. Buying from a Spasearch or Poolsearch Certified company means you have selected an elite local dealership, based on independent, audited criteria related to sales, service, operations and customer satisfaction.
Your Premier Source for Hot Tubs, Swim Spas, Doors, Windows & More in Massachusetts, Rhode Island, New Hampshire, Southern Vermont & Southern Maine.
We are proud to be one of the largest spa dealers in Massachusetts and New Hampshire, serving all of New England. Crocker Sales has been selected 9 years in a row as a Certified Professional Company. Buying from a Spasearch or Poolsearch Certified company means you have selected an elite local dealership, based on independent, audited criteria related to sales, service, operations and customer satisfaction.
Your Premier Source for Hot Tubs, Swim Spas, Doors, Windows & More in Massachusetts, Rhode Island, New Hampshire, Southern Vermont & Southern Maine.
Services
Crocker Sales has been serving the Greater New England Area for nearly 100 years. Next year will mark our 100th Anniversary of being in business. In 1919, we opened the doors of our first business in Cambridge when Crocker Sales was a metal fabricator and made parts for all kinds of stainless steel appliances.
Master Spas' Michael Phelps Legend Series is master crafted to achieve enhanced, innovative therapy and high tech advancements in construction, performance, insulation, filtration and heating systems. Choose from three premium hot tub models which seat from two to eight people. One glance and you'll see why these hot tubs shatter the mold.
You may not think of a spa as life-changing, but a Crocker Series Spa isn't just any hot tub. Crocker Series Spas offer relaxation, recreation, comfort and wellness on a whole new level. The delight begins as soon as you relax into our comforting ergonomic seats and surrender to the fully adjustable therapeutic massage jets, each one strategically placed to offer the most benefits and comfort.
When measuring your spa for a new spa cover, there is one important thing to remember: IT HAS TO BE LARGE ENOUGH TO FIT! We can make you a cover in one of two styles. When measuring your spa for a new spa cover, there is one important thing to remember: IT HAS TO BE LARGE ENOUGH TO FIT IT! The most popular style is to cover only the acrylic shell.
An above ground pool is the natural choice for affordability, flexibility and low maintenance. Atlantic Pools is the reputable choice for quality, variety and long-term dependability. As the world's largest manufacturer of family-sized above ground steel pools, we offer a wide selection of models to choose from to fit any budget and to enhance any backyard setting.
Reviews (27)
Judith Nudelman
Dec 04, 2021
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I agree with the previous reviews that hiring an attorney is the only way to deal with this company. They did not register our spa and we were never informed of a critical recall. Recently we called for service and they charge $240 to offer the opportunity for an appointment and then charge a cancellation fee of $60, even though no appointment ever made. They won't review their "policy". BBB is of no help, unfortunately. Avoid them
Jake K.
Nov 24, 2021
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I do not understand why a pool/hot tub company also doubles as a property management company. They should not be doing either, they do not care for their customers or tenants. They are under staffed and treat people like trash. If someone wants to use these people for their business, i would strongly suggest looking elsewhere. I would leave no stars if possible
Deb Zack
Oct 15, 2021
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I ordered a hot tub over 1 year ago at the spa expo located at the big e fairground. I was told the hot tub would not be ready until late may or perhaps june because of covid. I was fine with that as the house its going to is on an island in the middle of a lake and we wouldnt need it until then anyway. I've called several times and keep getting the run around about the tub. They took a big deposit of course and have not returned my recent calls or given me any explanation as to where my hot tub is. The first few emails they just were pacifying me saying its the color that i picked etc. Now nothing
Nancy Connelly
Oct 08, 2021
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We need a new heater for our hot tub
Yesterday my husband called and was told they had it in stock. This morning I drove from Marblehead to purchase. When I arrived I told the 3 people sitting in the office that I needed a heater. I was told "only Rich handles that, he'll be back in a little bit" I asked if that meant 5 min or 20 min, woman said she didn't know. I explained that I drove from Marblehead and had the part number. I was told emphatically NO. I expressed that this was kind of crazy. She replied "I was going to text him but now you can just wait" i replied with F&%$$ You and left the
Yesterday my husband called and was told they had it in stock. This morning I drove from Marblehead to purchase. When I arrived I told the 3 people sitting in the office that I needed a heater. I was told "only Rich handles that, he'll be back in a little bit" I asked if that meant 5 min or 20 min, woman said she didn't know. I explained that I drove from Marblehead and had the part number. I was told emphatically NO. I expressed that this was kind of crazy. She replied "I was going to text him but now you can just wait" i replied with F&%$$ You and left the
Sean K. Lando
Sep 24, 2021
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For anyone wanting to do business with this company, I STRONGLY encourage you to work with an attorney. They are no where near reputable and I will be spreading the word throughout Social Media of that fact. We ran into a major life altering situation and called to see if they would allow an exception to their cancel policy (which we signed into in April only to be advised it wouldn’t be delivered till July of 2022) but they would not work with us and only care about taking your money, not providing quality customer service. You are one of the worst companies I have ever dealt with and the complaint
Mark Bettencourt
Aug 28, 2021
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Purchased a hot tub several years ago from this place. Great tub. That’s where the compliments stop. A recent visit showed me just how greedy this store is. They gouge on almost every item they sell. Their liquid shock price was 50% above another pool store for the exact same shock. $36 for 4 bottles,vs $24 at Namco. Same brand and ingredients. Their spa chlorine was $70 vs $49, exact same stuff, same size. An old school business that takes advantage of clients during the worst of times isn’t worth visiting again.
Jim Clouser
Aug 18, 2021
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I bought my spa at an expo, which made me nervous. Not knowing the company or the people and making a sizable investment was a bit of a leap of faith. My leap was more than justified by the people at Crocker. The sales person and subsequent support have made owning my spa so much easier than I expected. I'd recommend them for providing value for the price knowing that they stand behind their products.
Austin B.
Jun 10, 2021
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Matthew Lind
Jun 01, 2021
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So far very underwhelmed. I purchased a new home that was set up for a hot tub and that was a key selling point for me. I was very excited and as anyone would did a lot of research online. After hearing over and over that I should go with a company that has excellent customer service I continued to research and Crocker seemed to fit the bill.
I made an appointment (during covid) to go to the show room in Woburn and Sharon took me thru what were the best options within my budget. I had a good idea on what I wanted and placed an order on March 5. While placing my order I was asked for all of my
I made an appointment (during covid) to go to the show room in Woburn and Sharon took me thru what were the best options within my budget. I had a good idea on what I wanted and placed an order on March 5. While placing my order I was asked for all of my
Don Hubbard
Mar 16, 2021
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I wanted to buy a Master spa after my initial research..Crocker seems to be the only game in town (monopoly) for New England. Please take this review with a grain of salt because demand is way higher than supply and it's a sellers market for sure. Some spa dealers are increasing their margins / prices based on availability. This is understandable to a degree. However, I was pretty disappointed with my experience with Crocker.
Please do your homework if you walk into Crocker. I have been in technology sales for over 20 years and didn't feel right after my experience as a buyer/consumer
prior to
Please do your homework if you walk into Crocker. I have been in technology sales for over 20 years and didn't feel right after my experience as a buyer/consumer
prior to
Mark B.
Jan 23, 2021
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Summer Thompson
Aug 29, 2020
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Steve H.
May 15, 2019
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Paula H.
May 15, 2019
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James S.
Feb 15, 2019
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I would not purchase from them ever again. The customer service is a zero. After I purchased a hot tub from them and took delivery I have be unable to get any question answered. I would not buy anything from them ever again. The only reason I gave them a 1 star is because I had to in order for it to post.
Follow up from there respond
The credit card was taking by your store and your store name and address is in all the paperwork and the calls came from your store to set up the delivery. So don't say you have nothing to do with it. The sale person also said he works for you. So take retaliatory
Follow up from there respond
The credit card was taking by your store and your store name and address is in all the paperwork and the calls came from your store to set up the delivery. So don't say you have nothing to do with it. The sale person also said he works for you. So take retaliatory
Jacklyn L.
Aug 21, 2018
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Received our hot tub yesterday and had a great experience through the sales process, testing water and even the delivery. Can't say enough about how thorough the delivery guys were in explaining what to do, how etc. it's also comforting knowing that the product we purchased is exactly what they have at home and use with their families. Very happy
Beth M.
Jun 21, 2018
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I purchased a hot tub at the hot tub expo in Marlboro. Slick sales techniques. Troy makes promises that he conveniently forgets. I was promised a cover that could withstand my 2- 100lb dogs' weight. He told me that was not a problem. Fast forward to delivery- now he has no idea what I'm talking about. I have a sunken deck and my dogs have constant access. He saw pictures of my deck and of my dogs. We discussed both in depth. Now he says that he meant that if they walked on it once, they wouldn't fall through. I should apparently tell the dogs not to walk on it. (By the way
Diane A.
Jun 06, 2018
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We did our research and visited other competitors when we were purchasing our hot tub. After many months of shopping around, we decided to purchase from Crocker Sales in woburn, MA and we have no regrets. Our sales person was Brandy and she was wonderful. There was no pressure to purchase and she was able to answer all our questions. We felt it was the perfect hot tub with all options we wanted for a cost that fit our budget. We've had our Master Spa twilight since mid April 2018 and love it.
Our delivery arrived in the time frame that was given to us. The delivery team was great at setting
Our delivery arrived in the time frame that was given to us. The delivery team was great at setting
John B.
May 20, 2018
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The people here are awesome. Old time customer service or the way customer service should be like. They greet you with a smile and ask how they can help you and then the amazing thing, they actually help you. They only sell you what you need and their suggestions are very helpful.
I have had a swim spa for awhile and recently ran into some water balancing issues. Brandy treated me like I was her only concern. Very knowledgeable with straight forward instructions that worked. I went back to get some supplies shortly after that and she remembered and asked how the spa water was. They care
I have had a swim spa for awhile and recently ran into some water balancing issues. Brandy treated me like I was her only concern. Very knowledgeable with straight forward instructions that worked. I went back to get some supplies shortly after that and she remembered and asked how the spa water was. They care
Debbie C.
Dec 02, 2017
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We bought our Michael Phelps Spa at a hot tub show and the sales person and delivery were just fine. What has been incredibly disappointing is that if we don't clean the filter every 2 or 3 days the temperature drops into the 70s or 80s making it too cold to use. Our previous hot tub was incredibly low maintenance and I wish we had been told about this issue prior to purchase. We did not shop around and this was a total impulse purchase. Since learning about this filter issue my husband has been trying to stay on top of it but once again this morning after a hectic week, we grabbed our coffee
Casey L.
Jun 25, 2017
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I've dealt with a lot of hot tub companies over the past year, doing my research and planning for our much anticipated hot tub. My experience with Crocker has been A+. From the moment I walked into the Merrimack store I was greeted with a smile and the professionalism that I would expect never ceased. They were informative and understanding of all my rookie concerns. They're class acts and you won't be disappointed with your investment. Bravo!
Mike W.
Jun 25, 2017
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Linda D.
May 25, 2017
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Last weekend my husband and I traveled to crocker sales to purchase a new hot tub. Our current hot tub came from crocker sales. I have been a customer for a number of years and was overall satisfied although never wowed by their service. We came in and we're questioned as to what we needed and clearly described our desire to purchase a hot tub. The service people waited on several individuals with water samples while we waited for a sales person. We were told her was on the phone. After over 25 minutes and being told that the person who could help us was on the phone we were disappointed and
Debbie C.
Mar 16, 2016
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Terrible customer service once the payments for our swim spa were complete. Uncooperative and a bad attitude towards customer service issues.
Our swim spa cover is taking in water so I called to ask for advice on how to repair it. The woman who took my call said there was no way to repair our swim spa cover and we had to by a new one for $1500 plus shipping and installation charges. I asked to speak with their repair dept. and after going round and round with her refusing to allow me to talk to anyone because "there was no way to fix it" she finally said she would have someone in their
Our swim spa cover is taking in water so I called to ask for advice on how to repair it. The woman who took my call said there was no way to repair our swim spa cover and we had to by a new one for $1500 plus shipping and installation charges. I asked to speak with their repair dept. and after going round and round with her refusing to allow me to talk to anyone because "there was no way to fix it" she finally said she would have someone in their
DarthMark M.
Aug 06, 2015
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Bought a Vita Spa from Crocker Sales in 2008. Promised an extended warranty but Vita Spa went out of business, were told the warranty was no longer valid. Have been having problems with the spa within the first few months and have received no support other than to be told there is an exorbitant fee just to have someone come and look at it which must be paid first. Now there is a leak (10 year warranty) which they still refuse to cover.
Buyer beware: If you choose to purchase anything from these people, get everything in writing and be very specific on the warranty, making sure they they back
Buyer beware: If you choose to purchase anything from these people, get everything in writing and be very specific on the warranty, making sure they they back
Cj B.
Mar 12, 2014
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S. P.
Sep 04, 2013
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I received my hot tub last week and am extremely happy. I moved here a couple years ago with my three children and I shopped all over before finally nailing it down to Crocker Sales. They had the largest inventory, so I actually got to see what I bought before getting it; plus, the saleswoman went that extra mile to have my Model filled and heated instead of just trying what most had randomly filled so I could do a wet test the one I was interested in before making my final decision. Everyone I dealt with at Crocker has been very friendly, courteous and knowledgeable making my decision even
