When you need heating or air conditioning installation or repair, there's only one name to trust: Rocky Top One-Hour Heating & Air. For over a decade, we have been the Knoxville area's reliable source for fast, top-quality heating, air conditioning, and indoor air quality services.
From new central heating installation to emergency AC repairs to thermostat recalibration, generator service, maintenance, and more, our highly-trained, NATE-certified team can handle it all.We also offer professional air duct cleaning to reduce the amount of dust and other debris circulating inside your home and to improve the efficiency of your heating and cooling systems.
With state-of-the-art technology and advanced HEPA filtration to remove 99.97% of particles from the air, this service is ideal for those who suffer from allergies, asthma, or other respiratory ailments. At Rocky Top One-Hour Heating & Air, our number one priority is our customers; if you're not completely happy with our work, we'll return your money, no questions asked.
From new central heating installation to emergency AC repairs to thermostat recalibration, generator service, maintenance, and more, our highly-trained, NATE-certified team can handle it all.We also offer professional air duct cleaning to reduce the amount of dust and other debris circulating inside your home and to improve the efficiency of your heating and cooling systems.
With state-of-the-art technology and advanced HEPA filtration to remove 99.97% of particles from the air, this service is ideal for those who suffer from allergies, asthma, or other respiratory ailments. At Rocky Top One-Hour Heating & Air, our number one priority is our customers; if you're not completely happy with our work, we'll return your money, no questions asked.
Services
At Rocky Top One-Hour Heating & Air, we're not just your average HVAC company; when it comes to heating and air conditioning, we offer the highest quality service, workmanship, and customer care in the entire Knoxville area. We're known for being the leading HVAC company in the region, and we were even named the #1 Heating and Air Conditioning Company by Best of Knoxville 2017.
Your indoor comfort is important, and at Rocky Top One-Hour Heating & Air, our goal is to help you get the most out of your business's heating and cooling systems. We are proud to offer a full range of heating and air conditioning services in Knoxville and the surrounding areas. Our team has over 150 years of combined HVAC experience; from complete system installation to emergency repairs to routine maintenance, there's nothing we can't handle!
Rocky Top One-Hour Heating & Air strives to be involved in the community charity events as much as possible. We are blessed to be located in a wholesome city like Knoxville TN and anytime we can support worthy causes we are glad to do it. We will strive to keep you informed of the events we participate in.
At Rocky Top One-Hour Heating & Air, we are proud to have a team of exceptional people, committed to serving the region with the very best in quality, integrity, and customer service. Everyone from our HVAC technicians to our customer service representatives to our management team members plays a role in our reputation as the leading commercial heating and air conditioning company in Knoxville and the surrounding areas.
When it comes to your comfort, you want to know you're getting the best possible value and service. At Rocky Top One-Hour Heating & Air, we are well-equipped to handle all your Knoxville heating and air conditioning needs. Browse our heating and AC FAQs for answers to some of the most common questions we get and, if you're ready to make your appointment with our team, contact us today.
Reviews (20)
Sandy Travis
Dec 02, 2021
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Edgar
Nov 21, 2021
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I have been a loyal customer of this business for quite a few years and have been generally pleased with their service. In 2014, they installed a Trane package unit HVAC for my downstairs space. I have followed their recommended maintenance inspections and servicing as recommended over the years. Recently the downstairs unit stopped producing heat, except for the emergency heat function. I called their office and they sent a technician the next morning. He diagnosed the problem, which was a hole in a small copper tube in the TXV (thermostatic expansion valve) resultant in a refrigerant leak. I
Daniel Nichols
Nov 07, 2021
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I used Rocky Top for a new installation after my other unit from a competitor broke for the last time after only being 5yrs old , I am so glad I chose Rocky Top . I wish I would have used them from the beginning of my trouble . They have very reliable and knowledgeable installers , and I have had them out twice for scheduled maintenance, and could be happier , many thanks and anyone looking for a company that does what they say they will and in a timely and professional manor you owe it to yourself to use Rocky Top One Hour Air . Many many thanks .
Thomas Hurley
Oct 28, 2021
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Thomas Burns
May 30, 2021
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Creative Management
May 29, 2021
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I called for a quote on 3 different AC units. They sent 2 sales people and a technician. They never mentioned a service fee for the technician. Now they are threatening to send my account to collections. Had the fee been mentioned, I would have told them not to come out. I feel cheated. They refuse to work with me, so I want everyone to know how they treat people. My advice is never ask them for a quote.
Jerry Lively
May 24, 2021
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Stay far FAR away from this place! I was told upfront that I would have to pay an $80 fee for diagnosis to be applied for repair and I agreed. The tech came out and "checked" the system and "diagnosed" that I needed the entire system replaced. He said that there was a leak at the reversing valve and the part was $1500. Online the part is actually $23. He said the unit had compressor damage because the pressure on both sides were the same with the compressor turned on. He could NOT have turned on the compressor to check as I had the circuit breaker off at the main panel. He estimated a new unit
J. Ley
May 03, 2021
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David W. Accardi
Mar 23, 2021
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Jamison Ball
Mar 23, 2021
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I have had a couple of issues with a new unit that was installed by Rocky Top and quiet frankly I would’ve never recommended them to anyone if it wouldn’t have been for Spencer! He just answered an issue quickly that a couple of other service techs have been here to look at and couldn’t figure out what was wrong. He’ll be running the business in no time at all and should be!
Robert Jordan
Mar 17, 2021
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Tim & Karen Martindale
Feb 22, 2021
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We had Rocky Top put in a new gas furnace/AC. Everyone there is really nice, and we have no problem with the work done. But when the weather turned cold, we noticed that the air didn't come out warm like we're used to, so we called our salesperson. She said she could get a guy to come out and take a look. I assumed it was just a post-installation visit--she didn't tell us it was going to cost us $85, just to find out that the newer 2-stage furnaces don't blow out as warm air as older furnaces do. Then they quoted us a very pricy maintenance program so we wouldn't have to pay $85 the next time.
Suz Macey
Dec 11, 2020
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Bill Lewis
Oct 10, 2020
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Adam A.
Aug 11, 2019
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I give Rocky Top a 1 and a 5, so a 3 on average.
They deserve a 5 because they are generally responsive. They are reasonable to work, their prices are reasonable, and, ultimately, the work is done right.
However, they get a 1 for several reasons:
1) Their techs don't necessarily have good equipment for detecting refrigerant leaks. Some do, some don't.
2) Their service manager blatantly lied to me regarding a refund. Face to face he said he approved the reimbursement, but he did not follow through, except to provide excuses. Finally, after several weeks someone else in the office processed
They deserve a 5 because they are generally responsive. They are reasonable to work, their prices are reasonable, and, ultimately, the work is done right.
However, they get a 1 for several reasons:
1) Their techs don't necessarily have good equipment for detecting refrigerant leaks. Some do, some don't.
2) Their service manager blatantly lied to me regarding a refund. Face to face he said he approved the reimbursement, but he did not follow through, except to provide excuses. Finally, after several weeks someone else in the office processed
Trey S.
Sep 04, 2018
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AC unit went out on Thursday night. Called for an appointment on Friday, nothing available that day, Monday was labor day so I was scheduled for an appointment at 3:30 on Tuesday. A little inconvenient but understandable.
4:30 Tuesday I get a call (an hour after my appointment) and Rocky Too says their computer system is down and they've been sitting dead all day. Told me that they'll call me tomorrow and see if they can get me on schedule for tomorrow. I'd have appreciated it more if they would say sorry our system was down WE WILL be there tomorrow, considering you've been
4:30 Tuesday I get a call (an hour after my appointment) and Rocky Too says their computer system is down and they've been sitting dead all day. Told me that they'll call me tomorrow and see if they can get me on schedule for tomorrow. I'd have appreciated it more if they would say sorry our system was down WE WILL be there tomorrow, considering you've been
Steve H.
Sep 24, 2017
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Rocky Top Air advertises a referral deal of $100 if a customer refers a friend that actually installs one of their products. I referred a friend, a central HVAC was install for $7,000 RTA would not honor that deal. I contacted the sales rep, Michelle , the receptionist, and left a message for the owner. No one would call me back or mail a check. This is false advertising and I will never use them again. I use Maintenace Technologies for all of my HVAC work now.
Jay L.
Nov 02, 2015
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STAY AWAY FROM THIS UNETHICAL BUSINESS!! Rocky Top Air conducts unethical practices utilizing their Maintenance Program. They claim that it is a preventative tune up program, while it is a tool to access the members' home and sell new units. They will do the tune up during the first visit to make you happy. Later they will find small issues (while not performing tune ups) and finally force for a new unit.
Our home has two 8 year old Goodman/Amana units. We had the Rocky Top Air's Maintenance Agreement where they come out every 4 months and replace filters, tune up units and does preventative
Our home has two 8 year old Goodman/Amana units. We had the Rocky Top Air's Maintenance Agreement where they come out every 4 months and replace filters, tune up units and does preventative
Mary Ann S.
Oct 09, 2014
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I have used Rocky Top for a couple of years and have never been disappointed. We have annual service contracts for two residences and appreciate the thoroughness and honesty of the techs. The latest technician to service our units was Drew Saffles. It was my first time meeting Drew and I was impressed. Thanks Drew!
Julie J.
Apr 25, 2014
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I called Rocky Top Air and from my first phone call to the inspection today, I was more than completely satisfied. They were prompt, courteous, and efficient. They gave me a quote and there were no hidden fees. Manny and Tadpole completed the work and did a wonderful job. Phil came today while the TVA inspector was here incase anything needed to be redone. Everything was perfect! I am extremely pleased and would refer without any reservation.
Dr. Julie Jones
Dr. Julie Jones
