We are a local family owned and operated hot tub service and water care company located in Upland CA.
We have a staff with over ten years experience in the hot tub industry, this experience includes; manufacturing processes, service procedures, technical support, professional and insightful troubleshooting processes and a plethora of knowledge and techniques for all types of repairs, as well as programming, maintenance and water chemistry care to allow you the highest level of enjoyment with your luxury investment for years to come.
Once a problem is identified via an onsite inspection, The Hot Tub Doctor team will provide quick and reliable repairs and part replacement.Along with this our knowledgeable staff will instruct and educate in the best ways to keep your hot tub in prime and pristine working order.
We have a staff with over ten years experience in the hot tub industry, this experience includes; manufacturing processes, service procedures, technical support, professional and insightful troubleshooting processes and a plethora of knowledge and techniques for all types of repairs, as well as programming, maintenance and water chemistry care to allow you the highest level of enjoyment with your luxury investment for years to come.
Once a problem is identified via an onsite inspection, The Hot Tub Doctor team will provide quick and reliable repairs and part replacement.Along with this our knowledgeable staff will instruct and educate in the best ways to keep your hot tub in prime and pristine working order.
Services
Reviews (24)
Jason O.
Jan 31, 2022
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Friendly service from the time they answered the phone until the time they drove away. Easy scheduling, GREAT communication / confirmations / reminders. Great service and fair prices. Start here first otherwise you will waste a bunch of time calling other places with full voicemail boxes. START HERE!
Addie S.
Jan 28, 2022
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We recently bought a house with an old hot tub. I wanted a maintenance check and it badly needed a new cover. The office staff was very responsive and helpful. The technician was really helpful in explaining a lot about hot tub maintenance and the issues for this old tub. I am looking forward to getting my new cover! I will definitely call them again if we have other issues.
Tamaki Fobbs
Jan 25, 2022
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Gary G.
Jan 19, 2022
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I've dealt with a lot of businesses in the past 30 years. The technician Tom The Hot Tub doctor goes beyond the call of duty. So efficient very professional, very down to earth, very fair price. Wish I knew him 30 years ago. He research and explains what's happening to your Equipment.He had hot tub parts in tools where he can repair and replace it with no questions ask. Thank God for people like him thanks Tom. I'm keeping you in my life for service. I'll give you a 10 star rating if they had it thanks again. Gary G.
Susan Pruett M.
Jan 19, 2022
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What a great experience it is having this company on my speed dial! I've had several problems with my above ground Sundance spa and Tom has delivered a solution every time. Tom is very knowledgeable and starts every inspection by taking photos for my file that he and Jasmin maintain. It's great to have that reference when I call them. He has pinpointed problems from an error code on the display to replacing parts that had had stopped working. I completely trust them and highly recommend! I'd used a couple of other companies before I found them and there is no comparison with
Mark L.
Oct 26, 2021
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I am not sure I can say enough great things about my experience with the spa repair service provided by the team at The Hot Tub Doctor. I had an issue with temperature control. The tech Thom methodically checked each component to make sure we had the correct fix. He was very knowledgeable and careful with finding the right solution. The part took a while to get in which is understandable considering the supply chain issues at this time. Thom was just great. Also Yasmine who coordinating the schedule and payments was always on top of everything, friendly, and responded very fast. I highly
Milagros Samaan
Jul 05, 2021
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Great service, they were able to find the issue right away. I had a different company who came before and they were charging me over $2000 for parts. I’m glad I found The Hot Tub Doctor, Tom did the inspection and the problem was the heater, I saved so much money. I was getting ripped off by the other company telling me I needed motors, circuit board and more stuff.
They are very honest in their work, I highly recommend this company. 😊
They are very honest in their work, I highly recommend this company. 😊
Jared K.
Jul 02, 2021
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They came out and did an amazing job! Needed our hot tub cleaned and treated, and was really happy with how clean they got it. Called a few places and couldn't even get an appointment or a good price. Hot Tub Doctor answered right away and was reasonably priced. I even had a question a few days later which was answered right away. Will be having them come back and highly recommend.
Diana Wentworth
Jun 27, 2021
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Gay Thomas
May 20, 2021
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M. M.
Apr 28, 2021
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This company is very responsive. They are out of Upland but were able to service me in Norco. The tech named Tom is a very nice and knowledgeable technician to work with. The wait times for product was a little longer than expected but I think there is a lag with shipments due to COVID. Speaking of COVID the tech showed up wearing a mask which was much appreciated. I can't say enough about this company. They will be my go to for all other spa needs. They installed a hydraulic system which makes it so much easier for me to use my swim spa on a regular basis. Also, if you have high winds
William Gammon
Mar 26, 2021
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Tom and Yasmin at The Hot Tub Doctor are the best at serving their customers with outstanding service> Tom inspected my 20 year old spa and provided recommendations on how to repair the various issues it was having. Following his suggested steps for repair, the spa is now operating like a new spa. Yasmin always kept in-touch with me aa I had ordered a new cover, steps and a new pump. Tom is super responsive in installing everything perfectly. I could not be happier!
Thanks Tom and Yasmin for great service!
Bill Gammon
Thanks Tom and Yasmin for great service!
Bill Gammon
Sandra B.
Mar 02, 2021
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Craig G.
Feb 23, 2021
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Chris S.
Dec 15, 2020
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Alex Martinez
Nov 04, 2020
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My hot tub had stop working for about a year it had several leaks and other problems, Tom went through a very detailed inspection, once finished he went into detail of all the problems found and the cost of repair plus parts, he came back within a week after ordering parts and started on the repair with all the proper parts and equipment. There's no more leaks on my hot tub, and everything has been fixed. Very professional and knowledgeable. The cost was reasonable. I highly recommend the hot tub doctor.
Rob Ht
Aug 30, 2020
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Ameerah E.
Aug 21, 2020
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Maggie G.
Aug 20, 2020
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Loved the way they showed up in a mask for safety. Great service and made us feel very comfortable with what was needed as far as repairs. Did lie and was very honest. Honesty is my number one and they sure do know how to give it! He knows what he is doing and fixed our heating issue. They were excellent! I will continue to use his services. Thank you Tom!
Cheryl C.
Jun 27, 2020
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Our above ground jacuzzi spa has leaked for almost 2 years and we stopped using it. I found them through yelp and all over experience was great. I called them to inquire, and the lady called me back a few hours after and apologized tor calling us back late (which to us it was a fast response ). Then we scheduled the next day on there availability and gave us pricing.. they came within the schedule and explained us the process. They worked it for a couple of hours and were very informative and friendly. They made it a smooth experience for us. They fixed it. The next day something came up and also
Jen C.
Mar 03, 2020
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Crystal Greene
Jul 28, 2019
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K. Eilar
Jun 27, 2019
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These guys are amazing. I have an older hot tub and needed service, some repairs and parts. They got the parts came as promised and did an amazing job. I definitely recommend calling these guys out. They made my life alot easier. Oohhhh and theyre prices are totally reasonable. AAA 5 STAR SERVICE... Thanks again for all your help.
Edyn M.
May 22, 2019
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