My wife & I just wanted to comment about one of your employees who came to our home this afternoon in Little Elm! Our comments are to the point - Kyle made us both VERY comfortable & it seems like he did an outstanding job for us! It is a great value to be a Diamond customer. Your technician Adriel arrived in less than two hours of our phone call, and had us back in service in 30 minutes.
He was professional in conduct and appearance. At Airmax, we know that our customers have a variety of companies to choose from. That's why we work extra hard to show our customers that we value their continued loyalty. We have affordable rates, exceptional service and a strong rapport within the Celina community.
Airmax is a family owned air conditioning and heating company serving the Collin county and north Dallas areas. With over 29 years of experience you can rest assured that you are dealing with a family who cares about handling all of your comfort needs with integrity and reliability. We offer a wide variety of services to our customers, from routine maintenance and service to complete system replacements and indoor air quality solutions.
He was professional in conduct and appearance. At Airmax, we know that our customers have a variety of companies to choose from. That's why we work extra hard to show our customers that we value their continued loyalty. We have affordable rates, exceptional service and a strong rapport within the Celina community.
Airmax is a family owned air conditioning and heating company serving the Collin county and north Dallas areas. With over 29 years of experience you can rest assured that you are dealing with a family who cares about handling all of your comfort needs with integrity and reliability. We offer a wide variety of services to our customers, from routine maintenance and service to complete system replacements and indoor air quality solutions.
Services
Airmax, Inc. is a family-owned air conditioning and heating company serving the Collin County and North Dallas areas. With over 29 years of experience, you can rest assured that you are dealing with a family who cares about handling all of your comfort needs with integrity and reliability. We offer a wide variety of services to our customers, from routine maintenance and service to complete system replacements and indoor air quality solutions.
HVAC Contractor Services in Celina, Prosper, Gunter, Frisco, McKinney, TX, and the Surrounding Areas. Airmax, Inc. is proud to be providing a wide variety of HVAC contractor services to Celina, TX. From residential air conditioning to smart thermostats, we do it all. All of our technicians are trained and certified so you can rest assured that you are putting your heating or cooling project in the right hands.
Air Conditioning Installation in Celina, Prosper, Gunter, Frisco, McKinney, TX, and the Surrounding Areas. Your decision to install an air conditioner in your home is not a spur-of-the-moment decision and I am sure you have thought long and hard about the equipment and the installation specialist you should select.
Air Conditioning Replacement in Celina, Prosper, Gunter, Frisco, McKinney, TX, and the Surrounding Areas. When you purchase an Air Conditioning Replacement in Celina, TX the last thing you think about is the day that it stops working for good. After all, that is only 15 or 20 years in the future and nothing to worry about now.
Reviews (21)
Trina Eaton
Dec 27, 2021
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On 10/21/21 AHS sent AirMax out to inspect my unit due to it not cooling. They failed to do a complete diagnosis check on my system, only checking the the box in attic. (There a unit outside as well)… (this is documented on the inspection sheet). I was informed that the system was completely out of refrigerant & there was a leak in my evaporator coil. On 10/26/21 they returned to replace coil and added 14 lbs of refrigerant. I paid them $1145.
Due to unseasonably warm in TX when I attempted to use my AC on 12/23 to my surprise my home would not get cool. I had to have ANOTHER service request
Due to unseasonably warm in TX when I attempted to use my AC on 12/23 to my surprise my home would not get cool. I had to have ANOTHER service request
Theo Mackey
Dec 26, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Our AC went out. Trey arrived, asked a few questions, proceeded to diagnose, and BOOM he found a defective flow switch which was preventing the system from triggering from the thermostat. Trey a spare in his trick, R/R and we had air!! He was professional, courteous, and clearly a guru! He did this a very short time.
Service:Â AC maintenance
Our AC went out. Trey arrived, asked a few questions, proceeded to diagnose, and BOOM he found a defective flow switch which was preventing the system from triggering from the thermostat. Trey a spare in his trick, R/R and we had air!! He was professional, courteous, and clearly a guru! He did this a very short time.
Service:Â AC maintenance
Jeff Nunn
Dec 21, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Amazingly responsive and kept me informed on their arrival time with email and text. Technician was professional, friendly, and knowledgeable. Would definitely use these guys again for future work.
Service:Â Repair heating system
Amazingly responsive and kept me informed on their arrival time with email and text. Technician was professional, friendly, and knowledgeable. Would definitely use these guys again for future work.
Service:Â Repair heating system
Rose Wms
Aug 19, 2021
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Katie S.
Apr 25, 2021
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Was assigned Airmax from American Home Shield.
Had no issues with my HVAC system prior to calling them; just taking advantage of my home warranty options to use the yearly maintenance.
Scheduling was quick and easy, the person who called me was very friendly. Here's the end of the positive review.
Once the technician left, we immediately started having issues with our furnace popping the breaker unit. We called Airmax back to have the technician come back. Again, very friendly people, but basically was told "it's electric, not us." & because of this, AHS doesn't
Had no issues with my HVAC system prior to calling them; just taking advantage of my home warranty options to use the yearly maintenance.
Scheduling was quick and easy, the person who called me was very friendly. Here's the end of the positive review.
Once the technician left, we immediately started having issues with our furnace popping the breaker unit. We called Airmax back to have the technician come back. Again, very friendly people, but basically was told "it's electric, not us." & because of this, AHS doesn't
Brian D.
Apr 22, 2021
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Not sure why all the negative reviews about this company. I used them for homeshield years ago and they did great. Just used them again to install 2 AC's and they were great. Actually best AC installation I have ever seen in a home. Someone always answers the phone and they send techs out within day or 2.
Dee Kaya
Jun 07, 2020
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Kristin G.
Mar 27, 2020
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I would give a huge negative star review if possible. Dealing with this company was a nightmare from the beginning. They overcharge for all these supposed code upgrades to get money from you they aren't getting from the home warranty company. I contacted the city who had no idea what all the charges were and why they would be needed. Supposed managers/owners are such cowards they won't even call back when a customer leaves a message(left 2). Their only technician, Mark, is a liar and very rude as his first question to me when he entered my home was "where's your husband?"
Ashley B.
Aug 15, 2019
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Very disappointed in the overall communication and clarity between their receptionist, sales staff and workers. No direct line to contact the people who do the work and in turn would wait days to here back or get any responses. Can only contact the receptionists who leave much to be desired in politeness and customer service. Very rough around the edges attitude.
Multiple times I would call and leave a message or reference our ongoing work and whoever answered the phone was clueless about anything at our address.
Maintenance was on top of it all not timely in showing up and would not appropriately
Multiple times I would call and leave a message or reference our ongoing work and whoever answered the phone was clueless about anything at our address.
Maintenance was on top of it all not timely in showing up and would not appropriately
Katie Ellis Goebel
May 27, 2019
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Via a home warranty company, Airmax came to my home 3 weeks ago and attempted to address an AC issue. The interaction was fine, but now the issue has reappeared. We called to report the problem on Thursday night and were told a technician wouldn’t be available until the following Wednesday. Which is remarkably poor service to a repeat customer when… the original issue wasn’t properly resolved. I had to wait it out in an 84 degree home with two children under 2 until ultimately calling in a different company to fix the issue. I showed that company’s technician my service
Varney M.
Apr 17, 2019
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Lee Burnette LaCoume
Oct 24, 2018
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Lisa R.
Jun 20, 2018
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In the beginning of May I called my home warranty company about my AC not cooling well. They provided me with Airmax as the provider. The supervisor came out and was very friendly and knowledgeable. He diagnosed it right away. I had a bad coil in the air handler in my attic and had leaked out around half of my coolant. The home warranty company approved the repair and I paid my service call fee plus $95 for the mastic seal that is not covered under my warranty. A few days later two technicians came to install the new coil. (Unfortunately the home warranty company would not pay for them to remove
Morgan B.
Jun 14, 2018
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Airmax air conditioning and heating offers horrible customer service and awful air conditioning installation.
Airmax is an unprofessional company that has terrible customer service and their technicians are unprofessional and inappropriate. I've encountered several of their technicians do to my air conditioning unit being out and three of them were unprofessional. Their staff within the headquarters are equally poor, Jessica misleads and lies to customers. Kim would call with inaccurate information as well. Brian was hostile and verbally aggressive. And Scott and claimed to be the owner was
Airmax is an unprofessional company that has terrible customer service and their technicians are unprofessional and inappropriate. I've encountered several of their technicians do to my air conditioning unit being out and three of them were unprofessional. Their staff within the headquarters are equally poor, Jessica misleads and lies to customers. Kim would call with inaccurate information as well. Brian was hostile and verbally aggressive. And Scott and claimed to be the owner was
Todd M.
Jun 01, 2018
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Very poor costumer service.
Adds 'code updates' to get extra cash, please make sure they are checking code for your area and make sure your system isn't grandfathered in to avoid these unnecessary fixes.
A second company came out to check the issue of my AC not working... None of the 'code updates' would have fixed the leak in the line and the refrigerant refill would have leaked out in 48 hours.
Adds 'code updates' to get extra cash, please make sure they are checking code for your area and make sure your system isn't grandfathered in to avoid these unnecessary fixes.
A second company came out to check the issue of my AC not working... None of the 'code updates' would have fixed the leak in the line and the refrigerant refill would have leaked out in 48 hours.
Cindy F.
Apr 22, 2018
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Six years ago we bought a 20 year old home with two air conditioners that had been acting up each summer. We weren't in a position to replace them so we relied on American Homeshield (AHS) contractors to keep them going. Seems AHS contractors make a living making service calls so we knew we were buying time. About three summers ago AHS sent Airmax to fix our AC that died on the hottest day in August while family was visiting. The service tech was very knowledgeable and he spent a good deal of time explaining the issues with each unit and what we could do to get a few more years out of them
Evan H.
Apr 13, 2017
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DO NOT USE AIR MAX. HORRIBLE CUSTOMER SERVICE... for full story, read below...
Our home warranty company assigned Air Max to our A/C unit claim. A woman at Air Max called to schedule a diagnostic visit for our attic AC unit that was making extremely loud noises. I told her I could provide the following information so her team could be more prepared for this diagnostic test, as my wife is due to give birth on Monday!
- Recorded audio of what the unit sounded like
- Picture of the tag on the unit so they'd know exactly what make/model they'd be dealing with
- A recommendation from a
Our home warranty company assigned Air Max to our A/C unit claim. A woman at Air Max called to schedule a diagnostic visit for our attic AC unit that was making extremely loud noises. I told her I could provide the following information so her team could be more prepared for this diagnostic test, as my wife is due to give birth on Monday!
- Recorded audio of what the unit sounded like
- Picture of the tag on the unit so they'd know exactly what make/model they'd be dealing with
- A recommendation from a
Kimberly L.
Mar 14, 2017
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Mark B.
Jun 07, 2016
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They are a high volume contractor for American Home Shield (AHS) which is a sham home warranty company that covers very little. Prices get jacked up, AHS pays very little and you still end up out of pocket more money than just going to a regular HVAC company.
The appointment window is 8am-5pm and they will call 30 mins prior. If your schedule allows you to keep your entire day free so you can jump at the moment it's convenient for Airmax, go ahead and give them a call.
The people are friendly which is the only reason they get 2 stars rather than 1.
1. Pricing is higher than others.
2
The appointment window is 8am-5pm and they will call 30 mins prior. If your schedule allows you to keep your entire day free so you can jump at the moment it's convenient for Airmax, go ahead and give them a call.
The people are friendly which is the only reason they get 2 stars rather than 1.
1. Pricing is higher than others.
2
Lensey G.
Jul 30, 2015
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This is lengthy, so if you don't have time to read it, just do yourself a favor and look elsewhere! Our home is under warranty, and AirMax is a contractor for American Home Shield. The downstairs air conditioning wasn't working, and a call was placed 7/20/2015.
The first service technician came 7/21/15 and stated it had 10 lbs of humidity due to bushes/grass and to wait 48 hours. We did, and it was still hot. As a result, we called back only to get another technician come out 7/24/15 and state that the bushes are fine, but the compressor's broken. He stated he would return the next
The first service technician came 7/21/15 and stated it had 10 lbs of humidity due to bushes/grass and to wait 48 hours. We did, and it was still hot. As a result, we called back only to get another technician come out 7/24/15 and state that the bushes are fine, but the compressor's broken. He stated he would return the next
Pappa P.
Apr 03, 2015
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Accommodation
My home warranty company assigned me to Air Max, Inc., after I called in to request a service appointment this Friday morning.
After finding this vendor has an 'A-' BBB rating, I made a proactive outreach to their office.
Despite this being my first business interaction, every person who I spoke with was very accommodating and helpful. From Hanna, who took my call; Kim, who set my appointment; Eva, who took my follow up call, every effort was made to try and have their Tech, who was already in my area, fit me his schedule before 1pm.
After my wife reminded me that
My home warranty company assigned me to Air Max, Inc., after I called in to request a service appointment this Friday morning.
After finding this vendor has an 'A-' BBB rating, I made a proactive outreach to their office.
Despite this being my first business interaction, every person who I spoke with was very accommodating and helpful. From Hanna, who took my call; Kim, who set my appointment; Eva, who took my follow up call, every effort was made to try and have their Tech, who was already in my area, fit me his schedule before 1pm.
After my wife reminded me that
