Whatever the size, whether it be a pool designed for an area with limited space or an extensive multilevel pool with waterfall features, we will build it! We're experienced in building pools that will suit your needs and make the most of your unique space. Would you like an estimate? Get your free design appointment scheduled today!
Our store is fast becoming Rockwall's source for everything outdoor. More than pool supplies and chemicals, Pool Stop is now your local source for Big Green Eggs BBQs, Traeger Grills and all the must-have for turning your outdoor spaces into all that you've dreamed. Starting this year we now offer local delivery when you purchase from our online store.
We know pools. Pool Stop has now been serving Rockwall and the surrounding areas for over 17 years. Each person on staff brings a wealth of knowledge and understanding from the pool industry that's second to none. We pride ourselves on being the "one stop shop" for everything pools. Shop our online store for pool supplies, parts, Grilling & BBQ supplies and get it delivered for free.
Our store is fast becoming Rockwall's source for everything outdoor. More than pool supplies and chemicals, Pool Stop is now your local source for Big Green Eggs BBQs, Traeger Grills and all the must-have for turning your outdoor spaces into all that you've dreamed. Starting this year we now offer local delivery when you purchase from our online store.
We know pools. Pool Stop has now been serving Rockwall and the surrounding areas for over 17 years. Each person on staff brings a wealth of knowledge and understanding from the pool industry that's second to none. We pride ourselves on being the "one stop shop" for everything pools. Shop our online store for pool supplies, parts, Grilling & BBQ supplies and get it delivered for free.
Services
That's a phrase we take to heart at Pool Stop-and we don't stop there. We've proven ourselves by winning several awards like "Best Pool Company", "Best Pool Designer", and other premiere pool design awards. We have an A+ rating from the Better Business Bureau and are a proud member of the Rockwall Chamber of Commerce.
Our design Specialists listen to your vision and will bring it into reality. Being on the cusp of all the modern trends allows you to get building quickly. Pool Stop is committed to your satisfaction in not only design but functionality. Our store has one of the largest selection of pellet grills and charcoal BBQ found in Rockwall.
Our new pool service/repair facility in Royse City Texas is located just 15 minutes from our Rockwall store next to Target. Our priority is to do what it takes to provide our customers service second to none. We have additionally automated and streamlined many of our processes to get you the service and repair quotes you need as quickly as possible.
With over 25 trained, insured, and background tested pool cleaners dispatched per day, Pool Stop services Rockwall, Heath, Royse City, Greenville, Garland, and all its surrounding cities. We clean thousands of pools each and every month. Voted "Best Pool Company" year after year we are committed to not only being the largest pool company but the best.
Thank you for visiting Pool Stop. We are Rockwall's premier custom pool builder, Pool Supply and Pool Service provider for over 15 years. We've been consistently voted "Best Pool Company" in Rockwall by Living Magazine. Our 6,000 sq ft pool store and showroom is at 838 Steger Towne Rd in Rockwall right next to Target.
Reviews (24)
William Phillips
Feb 02, 2022
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We decided to go with Pool Stop after multiple conversations and consultations from various other pool companies, and we could not be happier. After the design and contract was in place, Pool Stop was able to get our pool completed in less than 5 weeks. Our Project Manager Victor Compean was very knowledgeable and made sure we were always aware of the project timelines and went above and beyond to make sure things met our expectations.
Kelsie Frazier
Dec 27, 2021
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Pool Stop... Do NOT use them. Their service department is awful and should be cancelled all together because it is hurting their business. l have never had so many problems with a company in my life. I just bought this house and the previous home owner used their service department so we were planning on continuing to use them. Not anymore.
A tech came to my house to repair something and I wasn't home. He called me and stated he wasn't going to do the work because I needed some electrical work done, completely understandable. What isn't understandable though is how rude the tech was to me. He
A tech came to my house to repair something and I wasn't home. He called me and stated he wasn't going to do the work because I needed some electrical work done, completely understandable. What isn't understandable though is how rude the tech was to me. He
Pamela L.
Dec 09, 2021
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I agreed to be put on a monthly call list regarding charcoal delivery for my Big Green Egg. The first month, my charcoal was to be delivered on a specific day, but the delivery was never made. I called the store & they brought it out the next day, so kudos to them (though who knows if I would have gotten my charcoal had I not called). The 3rd month, I was billed for charcoal I didn't order. When I called to dispute it, the gentleman that answered the phone said he would take care of it & issue a credit. Fast forward 2 months, I get a call again from the store asking if I need
Angie Carraway
Nov 27, 2021
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Deana May
Nov 05, 2021
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We signed up for weekly cleaning from Pool Stop. So far they have come out 3-4 times. We have always been outside and talked with the guys as they were cleaning the pool. Today I decided to watch from inside to see how good they would do if no one was watching.
To my surprise the guy was here for maybe 4 minutes. He brushed down one ledge (the one he took the picture from), checked the water, cleaned out only one of two skimmer baskets, dropped two chlorine tabs in it and left. Also leaving the pool in service mode.
They did not brush the pool down, vacuum out the debris, or empty the 2nd skimmer
To my surprise the guy was here for maybe 4 minutes. He brushed down one ledge (the one he took the picture from), checked the water, cleaned out only one of two skimmer baskets, dropped two chlorine tabs in it and left. Also leaving the pool in service mode.
They did not brush the pool down, vacuum out the debris, or empty the 2nd skimmer
Darren Rollman
Oct 17, 2021
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Pool Stop did a great job on building our pool. They started digging in May and it rained heavy several times. They were able to get everything secured and brought out the largest tarp ever to cover the pool! Jeremy, the project manager, did a great job and always answered my calls or texts within minutes. He knew what he was talking about and was very up front with any delays or issues. There were a few delays, but that was due to material shortages caused from everyone getting a pool during the pandemic. The slide fell into that bucket, and even after giving them the final payment (a requirement
Brian Carpenter
Oct 14, 2021
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My wife and I are so please with the entire experience with designing and construction of our pool. Landon Knight did a wonderful job in designing our pool and layout. Victor (PM) was really on the ball coordinating and facilitating construction. It took a bit longer than anticipated but we could not be more pleased with the result! If I was ever to have another pool built I would definitely be reaching out to Pool Stop.
Melinda R.
Aug 05, 2021
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This company is terrible, from their lack of communication, to their poor quality work, down to their dishonesty. The price tag is high and the sales pitch is good but once they have you, it goes down hill from there. Many companies blame customers' dissatisfaction on covid issues the company could not control but quality work and honesty are not dictated by covid.....
Melinda Racca
Jul 24, 2021
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Here is a "new" tile they put in today....pool was supposed to be done "at the latest" June 17th, we would "absolutely for sure have the pool finished and swimming in July"....Quality of work is horrific, decking crew has been out 5 times over the past 6+ weeks and this is still where we are at with their "professional" craftsmanship. Broken tiles, inconsistent cuts around the pool, gaps around the spa....
The owner knows about all the issues his clients are having and still does nothing.
Update 8/4: just got our coping "cleaned" today so it can be sealed tomorrow....see pictures...they arent
The owner knows about all the issues his clients are having and still does nothing.
Update 8/4: just got our coping "cleaned" today so it can be sealed tomorrow....see pictures...they arent
Imelda S.
Apr 16, 2021
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My husband and I designed our pool with Pool Stop in August 2020. We were told it would take approximately 2-3 months from start to finish. Pool Stop took 8 months! We had hiccups after hiccups. The whole process was awful from beginning to end. Pool Stop was very unorganized. It started with the permit runner (Robyn). There was miscommunication with Pool Stop and the City of Rowlett. We had to call the City of Rowlett ourselves numerous times, and they informed us Pool Stop failed to submit the proper permits to the city and it delayed our building process. It took Pool Stop 3 months to get our
Stefanie Mendoza
Nov 15, 2020
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From start to finish, Pool Stop went above and beyond and completely exceeded our expectations for a pool build. Our pool was completed, start to finish, within ~65 days! We worked with Andrew on the design, and he brought my idea to life! Josh was our PM and he was the best! He answered all of our questions, no matter how simple, silly, or complex; trades arrived when they said they would and they were professional, as well as neat and tidy with their work. But most importantly, Josh treated our build as if it were the only one - and needless to say he had several projects running at a time. Rae
Mark Z.
Jun 09, 2020
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My pool purchase with Pool Stop was the best experience I have ever had with any kind of contractor. From the planning stage to post build support they have been OUTSTANDING.
Planning: Great process. They took my basic idea and made it into a garden of Eden. They matched the price and quality on items that I found better deals on and what other contractors had bid. Their build software was very accurate and let me tweak my plans very easily. I took full advantage fo this and they never batted an eye to fulfill my vision. There suggested changes all made sense and saved me a lot of money.
Build
Planning: Great process. They took my basic idea and made it into a garden of Eden. They matched the price and quality on items that I found better deals on and what other contractors had bid. Their build software was very accurate and let me tweak my plans very easily. I took full advantage fo this and they never batted an eye to fulfill my vision. There suggested changes all made sense and saved me a lot of money.
Build
Kimmie N.
Apr 01, 2020
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Project was completed, and this was never followed through:
1. Financial pieces were incorrect and I proved them wrong. Per email from the owner I would get a response on 2/21: R
Harvey Rippy Feb 21 1:57 PM
Ms. Nelson-
Sometimes a disconnect occurs on our end and we have to take a second look. I assure you neither Rae nor I are trying to get more money from you if you don't owe it.
Please give me a chance to look on Monday so I can compare what Co Construct says vs. my accounting system.
You're probably correct, but I can't verify until I get back.
Thanks-
Harvey
As of 4/1 I
1. Financial pieces were incorrect and I proved them wrong. Per email from the owner I would get a response on 2/21: R
Harvey Rippy Feb 21 1:57 PM
Ms. Nelson-
Sometimes a disconnect occurs on our end and we have to take a second look. I assure you neither Rae nor I are trying to get more money from you if you don't owe it.
Please give me a chance to look on Monday so I can compare what Co Construct says vs. my accounting system.
You're probably correct, but I can't verify until I get back.
Thanks-
Harvey
As of 4/1 I
Ron J.
Jul 23, 2019
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If you're looking for a company to create a pool, look no further. Call Pool Stop!!!! They are a Rockwall based company that does superior work. They just finished our pool (the second pool they've done for us) and we couldn't be happier. They kept us informed of each step during the process and provided a nifty app called Co-Construct that outlined each step in the construction process reporting dates for each step and the status for each step. We broke ground in June and were swimming yesterday! A great local company!!
RespectGoodPeople P.
Jun 24, 2019
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MsConstrue D.
Sep 20, 2018
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I couldn't be happier with this company. They correctly diagnosed the problem, were able to get me on the schedule immediately, used brand name, high quality parts, and my pool looks better than it has in years.
We had repairs done, and had them do a deep clean, and I am happy with both services. The pool cleaner was a ninja, I never even saw him. In the morning, my pool was looking a little swampy and terrifying, and by the evening, it was an enchanted blue lagoon.
Our repair technician was Jason, and he is amazing. Honest, fast, hard working. He is exactly what you hope for when you
We had repairs done, and had them do a deep clean, and I am happy with both services. The pool cleaner was a ninja, I never even saw him. In the morning, my pool was looking a little swampy and terrifying, and by the evening, it was an enchanted blue lagoon.
Our repair technician was Jason, and he is amazing. Honest, fast, hard working. He is exactly what you hope for when you
Danielle P.
Sep 06, 2018
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We had Pool Stop for 2 months and had a very poor experience. We purchased a home with a pool (first time pool owners) and figured we'd continue the service with the company the previous owners used. Service started off fine but it seemed like after every other cleaning there was an issue. We had multiple incidents where things weren't completed and we had no documentation of what was being done. The final straw was when all of a sudden our fountain stopped working and the manager, Ruben, contacted me and basically told me I wasn't willing to put in the money to maintain the pool
Caroline M.
Jun 15, 2018
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I'll be really honest, I am new here and this is the only pool company I have worked with... but I have to admit that I feel like they really give that level of customer care that I'm looking for. My pool had some things that needed to be fixed but I had no idea because I have not been at the property very long. They fixed the problems that happened because the previous owner was negligent on their pool maintenance (and Pool Stop didn't charge me an arm and a leg). I called the manager today to thank him for fixing the problems with my pool and being such a pleasure to work with
Brian H.
Aug 30, 2017
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Very disappointed. Nice service staff but there prices on stufff in the store is way overpriced. They have o.s.d speakers for 399.00 . I googled them and amazon was 199.00 with free shipping. I showed salesperson the online ad and she stated the manger would never match a price or discount any item in the store . I told her I would like to buy but I'm not paying double the amount. She stated her manager would not allow anything off and I should by online . She also stated that the company o.s.d is where they buy the speakers from for there store . It's amazing in today's online
Erin M.
Sep 13, 2016
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I wanted to wait to review until we had our pool completed for a couple months to allow for for a full review. From the very beginning Pool Stop has been great. They were the first to call, make a design/initial visit and give a virtual design with quote, thanks to Andrew. They worked well within our budget and also contracted with another company on extending our roof on our porch to help with construction process. All this was sounding like what we wanted, so we went with them. Our head of construction Victor was always letting me know the schedule and when they would need me in advance to be
Erica E.
Sep 07, 2016
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We just built a pool with Pool Stop and had an excellent experience all the way through. We worked with Casey for the design and he was really collaborative with us and gave us ideas at the same time. Our project manager, Victor, was very responsive and professional and always did what he said he would and showed up when he said he would. We also had great customer service from Ryan who helped coordinate all the contractors during the process. Our pool is gorgeous and they have really been top notch. Having never owned or built a pool, we were very impressed. And we used PS based on reviews from
Janet L.
May 25, 2015
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Jerrold C.
May 07, 2015
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4/29/2015 for over a year the owner of pool stop has been telling us our pump noise was normal I contacted zodiac and got our pump replaced. And low and behold no noise now. The funny thing about it is the tech that pool stop sent out even said this was not normal. So we have 3 people from zodiac and 1 person from pool stop all saying it not normal!!!!!! And the owner saying it is normal. The tech they sent out was one on the best I have seen in the business he was honest and had a great deal of integrity about the work he was doing. I have a great deal of trust in him and his abilities. If you
John M.
Oct 10, 2014
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Called the store to complain about my pool pump pumping air bubbles into the pool (because the water level was too low).
Colby said that's not their job??
I pay them for a weekly service and I have to add watery self???!!
What am I paying them for????
Don't use them and I too will find somebody else!!! If that's their Culture!!
Sounds like if they burn up ur pool pump -- more business.
Your problem according to Colby!!!
Colby said that's not their job??
I pay them for a weekly service and I have to add watery self???!!
What am I paying them for????
Don't use them and I too will find somebody else!!! If that's their Culture!!
Sounds like if they burn up ur pool pump -- more business.
Your problem according to Colby!!!
