Welcome to Crown Pools - your Dallas area pool and spa experts since 1972. Whether you're on the market for a new pool or spa, looking for a reliable pool service, pool repair and maintenance company, are in need of top quality pool and spa chemicals, equipment, accessories and more, or are wanting to create a beautiful outdoor living area, Crown Pools is the right choice for creating the outdoor Dallas lifestyle at a price you can afford.
Family-owned and operated Crown Pools remains dedicated to providing the DFW and surrounding areas with the ultimate pool-building experience. We want you to feel at ease throughout the entire process, and that's why we're with you from the design stage to long after your pool is complete. Our team cares for your backyard as if it were our own, so you can count on exceptional customer service, professionalism, and knowledgeable staff every time.
Family-owned and operated Crown Pools remains dedicated to providing the DFW and surrounding areas with the ultimate pool-building experience. We want you to feel at ease throughout the entire process, and that's why we're with you from the design stage to long after your pool is complete. Our team cares for your backyard as if it were our own, so you can count on exceptional customer service, professionalism, and knowledgeable staff every time.
Services
Family-owned and operated Crown Pools was established in 1972 by Arvel Wall, who had a very prestigious career as an engineer for Doughboy Pools. During his time at Doughboy, Arvel invented many of the key components that make the Doughboy patented pool stronger than any other above ground pool on the market today.
Crown Pools takes pride in providing superior customer service in all we do, whether we're designing and constructing a custom pool and spa, renovating or remodeling an existing pool and spa, or providing weekly maintenance and repair services. We value our customers and appreciate hearing from you.
Proper pool maintenance is essential to the quality and longevity of your investment. Spend your time enjoying your pool and let the skilled personnel at Crown Pools handle your maintenance. When you're thinking about giving your backyard a new look or a renovation, adding a custom gunite pool is the best way to create a place for everyone in the family to enjoy for years to come.
Want the custom inground look for a lot less money? Semi-inground pools combine benefits of both above ground and inground swimming pools. They are more customizable than above ground pools with features such as decking or pavers that can be added to create the appearance of an inground pool but still have a lower cost to build and maintain.
Reviews (21)
Dalian Haynes
Dec 25, 2021
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The icard is great value for money in my opinion. I'm subbed to the £22 'Gym and Swim' package that might seem steep compared to private gym prices however it entitles me to discounts across multiple sports centers, utilise their facilities, access to fitness classes, can swim in multiple pools in and around the Town and many more benefits. Staff seem helpful and friendly and the Gym staff in particular are great and helpful if you're unsure how to use something or seeking advice. I'm having fun and losing weight. Would highly recommend to anybody wanting to shake Christmas and January blues!
Chris Moffatt
Dec 24, 2021
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I enjoy taking my children here but the water was really dirty making me think twice about coming back. I saw at least 4 used plasters float past of differing sizes and colours, a clump of hair entangled in my hand, an elastic hair band bobbed in the water along with several coloured paper wrist bands that get issued on entry.
Richie Trindade
Dec 06, 2021
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D. D.
Oct 25, 2021
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Lexi Taylor
Oct 03, 2021
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I am so disappointed with Crown pools. This used to be such a lovely swimming pool and it has all the facilities there to be amazing.
I did not mind waiting 45 minutes to get in as I appreciate they are busy, what I did not appreciate is the pool being absolutely filthy. There were bits of plastic and black clumps of dirt all in the pool and the life guards were all miserable and did not do anything to keep the pool and surrounding areas clean. I did see a cleaner in the changing rooms but the floors were really filthy and it smelt of urine.
I did not mind waiting 45 minutes to get in as I appreciate they are busy, what I did not appreciate is the pool being absolutely filthy. There were bits of plastic and black clumps of dirt all in the pool and the life guards were all miserable and did not do anything to keep the pool and surrounding areas clean. I did see a cleaner in the changing rooms but the floors were really filthy and it smelt of urine.
R. W.
Oct 02, 2021
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Egle Razgute
Sep 07, 2021
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Nick James Martins
Aug 29, 2021
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Life gards all look miserable. Got some weird security gards watching from above. No cannonballs witch i get but telling kids of for spinning while jumping in is pathetic! Can't dive cant jump in with your knees bent. Basically fun for kids is band! None of the fetures work in the pool. Only aloud to swim in the sectiond off part of the pool and due to covid now its only n hour n a half in the pool before you are kicked out.not long enough for kids to enjoy a day at the pool and not worth going in my opinion. Save your money and disappointment and go to colchester.
Chef John C.
Aug 08, 2021
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My wife and I purchased an 18' above ground pool from the Dallas location around 2 years ago. I can say that the customer service at both the Allen location and Dallas was amazing. They were excited to sell us a pool, and catered to us during the purchase.
Well, after we bought the pool things took a change. My wife and I had questions as would any first time pool owner. What chemicals do we use, how often, etc..
We would bring in routine water samples, either at Allen or Dallas. Everytime we did so, we would get a completely different set of chemicals to use in our mineral pool. Every
Well, after we bought the pool things took a change. My wife and I had questions as would any first time pool owner. What chemicals do we use, how often, etc..
We would bring in routine water samples, either at Allen or Dallas. Everytime we did so, we would get a completely different set of chemicals to use in our mineral pool. Every
David G.
Aug 01, 2020
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Ryan R.
Jul 04, 2020
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I was very pleased with how I was treated inside of Crown Pools. Their service was PHENOMENAL. One young woman in particular was extremely helpful. She helped me find the right chemicals for my pool, as well as recommended a few others that may be good if the first options didn't seem suitaband so far they have worked great. My pool has remained remarkably clear over this quarantine with little maintenance to it. She also helped me carry my purchases into my vehicle. If I remember correctly her name was Kylie.
Wayne Hines
Nov 23, 2019
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Matthew S.
Apr 29, 2019
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Had them perform a repair, and that went well. Asked for quote on weekly maintenance, and they were highest of the bids, even though they are closer than the other companies that bid lower than them. Asked for pool resurface quote. Took them a long time time to contact me. Person came out and was pleasant. Committed to having a quote to me by the following Tuesday. The following Monday after the commitment, heard from them and they apologized for missing the commitment and said they would have it to me in two more days, i.e. eight days after their commitment. Went with someone else for the resurfacing
Guy H.
Oct 05, 2018
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The worst customer service experience in years! I was looking for replacement equipment for operation of my swimming pool. It will be a several thousand dollar investment so I'm looking around. I've passed Crown for years but never stopped in. Lately, I've been looking for a replacement for my business at Leslie's and finally stopped at Crown. I entered and was immediately approached by a nice young man wanting to help. I told him what I needed and he said I need to get Kyle. So we walked toward the back and he motioned he needed Kyle who was eating lunch. He apologized for
Rhonda M.
Aug 18, 2018
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Here is a picture of our pool. Second time this month it has turned green. This time because it has been 2 weeks since they have been here! We have been using this service for 3 years now but the service has definitely gone down hill. This summer inconsistent service. We've had to call the office several times this month. Will be changing if the service does not improve!
Donald J.
Jun 12, 2018
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Had been using Crown for supplies for about 2 years. Nothing special, average pricing and usually had chemicals in stock. Unfortunately, if you would like service this is not a responsive nor customer service oriented company (Julie in particular). Called, emailed, texted (smoke signals) trying to get someone to provide an estimate on pool service. First it was "oh, we don't have your messages", then it was "let me schedule it for you now". Nothing. Again, I keep trying (this can't be right) and I get "we sent it to you did you not get it?". After nearly
Jason S.
Aug 24, 2017
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I started using Crown Pools a little more than a year ago. I had an issue with the chlorinator, and they were able to do it cheaper and faster than the other store in town. Micheal, the service tech, came out, replaced the sensor, and answered all of my questions. He's been out a couple times since for some minor and one major repair (replaced the spa heater). He's always very friendly, very knowledgeable, and very helpful. He never tries to sell me more than what I need and even offers advice on how I can repair things myself. Ever since, I have gone to the store for water tests, chemicals
Carly S.
Jul 29, 2016
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Not very helpful. I went to buy a metal scrub brush and treatments for our hot tub that had a previous white water mold problem. Salesperson said they never heard of it. Also was searching for a return jet plug because my Polaris has a slow RPM. Once again salesperson didn't know what I was talking about. I bought the metal brush -- only a $16 purchase. I was prepared to get all my needs met and spend close to $100. Instead I'll go back to Leslie's where the staff is more knowledgeable and helpful. Also confusing store displays, no pricing on shelves or products. Since they are so
Barbara I.
Oct 05, 2015
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Best pool maintenance company around. Talbot and his team are very knowledgable, and have the expertise to tackle any pool problem. They saved my pool ( which was left in a terrible mess by our previous pool guy) and we have hired Crown pools to take care of our weekly cleanings and pool equipment maintenance. We have been doing business for more than one year now, and we are very happy with their service!
Matt W.
Jun 09, 2015
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Ben J.
Sep 30, 2013
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Very nice employees. Free water analysis. Their maintenance guy made a home repair visit and after dropping by told me nothing was broken, just needed a missing part, so he did not charge anything for the repair.
Prices are higher than online, but cheaper than Leslies. I will continue to buy what I can here unless the online prices are far lower.
They also have free water analysis if you bring in a sample.
Lastly they seem to be able to get 90% of parts in their shop next day if they don't have it in stock when you visit.
Prices are higher than online, but cheaper than Leslies. I will continue to buy what I can here unless the online prices are far lower.
They also have free water analysis if you bring in a sample.
Lastly they seem to be able to get 90% of parts in their shop next day if they don't have it in stock when you visit.
