I purchased a wood stove insert from these guys a few weeks ago and they were great at answering all of my questions and providing a competitive price. The stove was delivered on the date requested and they even let me do my own install with the assurance that they would come out if I could not successfully get it in.
High Quality stove and service. I purchased a new Lopi Bershire propane heat stove that Anderson Fireplace installed on 11/10. We recently bought a manufactured home that previously had a wood stove installed which had been removed by the former owner, leaving the hearth and chimney intact.
Anderson Fireplace came promptly as scheduled and installed the new propane stove in the same location as the older wood burning stove, and was able to retro-fit an acceptable chimney vent pipe for its operation.The propane heat stove is amazing! It heats the whole house, making it feel like we're in the Bahamas!
High Quality stove and service. I purchased a new Lopi Bershire propane heat stove that Anderson Fireplace installed on 11/10. We recently bought a manufactured home that previously had a wood stove installed which had been removed by the former owner, leaving the hearth and chimney intact.
Anderson Fireplace came promptly as scheduled and installed the new propane stove in the same location as the older wood burning stove, and was able to retro-fit an acceptable chimney vent pipe for its operation.The propane heat stove is amazing! It heats the whole house, making it feel like we're in the Bahamas!
Reviews (23)
Charlie M.
Jan 15, 2022
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Dear Anderson Fireplace,
I think it's necessary to inform any future potential clients who read this review of your deceptive and unprofessional business practices. I sought your "professional" expertise to service my fireplace unit thinking that because you were the retailer that sold me the unit, I should have some confidence in your abilities to repair my unit. Who else would have better knowledge to service the fireplace unit then the retailer? Unfortunately, as I would find out, your absolute lack of communication and professionalism made even getting my unit serviced by you
I think it's necessary to inform any future potential clients who read this review of your deceptive and unprofessional business practices. I sought your "professional" expertise to service my fireplace unit thinking that because you were the retailer that sold me the unit, I should have some confidence in your abilities to repair my unit. Who else would have better knowledge to service the fireplace unit then the retailer? Unfortunately, as I would find out, your absolute lack of communication and professionalism made even getting my unit serviced by you
Sarah Heckman
Dec 22, 2021
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I loved my old franklin wood stove but for the sake of energy efficiency and being our primary source of heat, I had to say good bye 😢 I did find it a very nice new home keeping some farm cows warm and I feel good knowing it will not be retired just yet.
I upgraded to the new Lopi Rockport Hybrid cast-iron is 76.3% OHV 🤯 I am already in love. ❤️ Kudos to the Anderson Fireplace team for a great job with install, no pressure sales in store and just an overall seamless stress free process. I highly recommend them.
I upgraded to the new Lopi Rockport Hybrid cast-iron is 76.3% OHV 🤯 I am already in love. ❤️ Kudos to the Anderson Fireplace team for a great job with install, no pressure sales in store and just an overall seamless stress free process. I highly recommend them.
Steve T.
Dec 04, 2021
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I set up an appointment to have my pellet stove serviced, it was 3 weeks before they could come but I booked the appointment anyway. On the day of the appointment I called to confirm the appointment and was told I was on the service persons schedule. No one ever showed up or called. The company never did get back to me to reschedule or explain the issue. I took a full day off work to accomodate them but their customer service is a poor as it could be.
Steve
Steve
Stefanie Crawford
Aug 30, 2021
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I went in thinking I needed to replace my fireplace because CM Heating told me it would cost over $1000 to replace a valve and it wasn't worth fixing. Anderson's asked me about my current fireplace and after I told him what CM Heating had said, he insisted they come out and look at it. He didn't want me to waste money replacing the whole thing if it could be easily fixed. So they came out, replaced the valve, put in a new and easier switch, AND cleaned the glass (another reason CM Heating said to replace it...the foggy glass). This was all done on the 1st visit, only took about an hour, AND it
Dan C.
Jul 14, 2021
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We looked at many wood stove dealerships but found Anderson to be the best. Kevin, the owner was upfront and honest. Sold us the best woodstove for our needs and square footage at a fair price. Very efficient and professional. The men who did the install were fast, polite and showed up on time. Did some extra things that other's would of charged for. I was impressed. Good job. Thank you.
Dan and Pam C.
Dan and Pam C.
Rendy Weynolds
Dec 19, 2020
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Purchased a gas insert to be installed where a wood burning stove once resided. We visited many fireplace shops but never felt comfortable enough to buy. We visited the Everett showroom, talked with a couple of salesman who were very helpful and NOT pushy at all. We left with packets of info an d rough estimates as usual. We hadn't made it to the car when we both said "Let's just do it. This place seems better than others we've been to." Just had it installed today with ZERO issues or hiccups. They showed up 10 minutes early, worked efficiently and cleaned up before leaving. Went over operation
Daniel Hale
Nov 18, 2020
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Matt Kessler
Sep 02, 2020
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We had our 20 year old "builder grade" gas fireplace serviced today and were very happy with Anderson! The fireplace logs had fallen into incorrect positions causing the flame to scorch the inside walls of the box. The tech was able to place the logs back in their correct positions and added new paint to the walls for protection. We appreciated that we were not "up sold" any services we didn't need. Thank you for the help!
Melissa G.
Jan 22, 2020
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I had a pretty good experience with Anderson Fireplace and the service for my Pellet stove! The price was decent and the service was timely as well as friendly :) They put down material so no mess was left behind plus they were quick and efficient! I recommend them for cleaning and servicing pellets stoves
A. Azarov
Jan 21, 2020
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The previous wood-burning fireplace insert was very old, no-brand inefficient unit that started to fall apart. Anderson Fireplace offered, and in the end provided, the best for us combination of the unit w/accessories + removal - haul-away / installation service + best price out of 8 similar businesses in the area that we have shopped. They were also overall most strait-forward, complete, pleasant and friendly in their explanations, and showed least wordiness. The crew arrived as scheduled, the work was done clean, accurately and fast but without rush. The installed unit is now 'broken-in' and
Daniel Abbott
Dec 07, 2019
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Wow! Talk about a total transformation! Rod worked with me to help select the best fireplaces and source of heating (wood vs gas) , and then to figure out the most aesthetic way to install them. Because of Rod & the crew's work we now have two beautiful and warm propane gases in our home. I also love how the showroom in Everett let us see exactly what we would be getting. We are very satisfied, and so happy with our purchases!
Christina J.
Nov 13, 2019
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Wow- super glad we didn't spend money here. Called the receptionist to schedule a service call and she acted annoyed just taking my information down. Then I didn't realize I would need my model number and you would have thought it was the end of the world to wait while I found it. My coworker overheard our conversation and was shocked at how rude and snotty she was. Two potential customers down the drain! CM Heating was a whole different story- call them instead!
Dave L.
Nov 06, 2019
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Used the Marysville shop when we remodeled our home and bought two gas fireplaces here. Would not use them again. We have an old central flu chimney and they blocked the flu below the first floor level but refused to come out and look at it afterwards. The fireplaces are good but unfortunately the workmanship was not.
Ryan G.
Sep 03, 2019
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Had our gas insert replaced with a Xtrordinair and have been very pleased with the installation. Vent aligned perfectly with old vent so no rework had to be done so it was a quick and easy replacement overall. They had the best prices around and I've checked around several stores in Monroe, Lynnwood and Seattle before settling with Anderson Fireplace. Highly recommend for their services and availability.
Martha Jordan
Aug 02, 2019
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My gas fireplace insert died after 22 years. I shopped around and Anderson Fireplace and Spas in Everett had the best price around including installation and hauling away my defunct unit. The installation crew was courteous and friendly and made sure the new unit worked properly. The new fireplace works great and looks fabulous in my home.
Al Saunders
Feb 04, 2019
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Very nice folks at Anderson. Provided lots of upfront information and were very accommodating in scheduling our new stove installation to allow me time to build a new hearth after they removed our old stove. The new stove installation was quickly done with no mess or damage. Great job to all involved. As a result we are looking to get a fireplace insert this spring from Anderson. The pricing for our job was very competitive.
Mariam Greb
Aug 27, 2018
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Located next door to Bellevue Healthcare. Shopped here for a wood burning stove and it's been a great experience so far. Staff is professional and efficient in providing quotes and helped us find what we need, based on our space, dimensions, and needs. Pricing is competitive after shopping around. Recommended.
Derick E.
Oct 13, 2017
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Why one star? Lack of follow through. I called Anderson on recommendation from another local heating business in Everett. Anderson is also just down the road, so I also liked that local/hometown feel of doing business. I had a technician come look at my gas insert that would not stay lit. Turns out, they needed ti order a part. Ok, no big deal. I assumed I would get a call letting me know the part cost, availability, and when we could schedule the repair. I didn't hear from them. Anxious to get this resolved, I called and left a message asking for a status update and a call back.
Charene M.
Mar 15, 2017
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Steve K.
Aug 28, 2016
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Rough looking installer showed up. I didn't like his attitude. Rude guy. The outdoor component of the heat pump was left sitting on a foam pad and was not level. He got his work done and demanded full payment. However the electrical was not hooked up. I wasn't about to make the final payment without a working system. He made a big deal about it and called the store to see what to do. I didn't understand the attitude. I don't know why he thought he deserved full payment when the work wasn't completed.
Dara M.
Mar 22, 2016
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The staff is very knowledgeable and they helped us with choosing the right fireplace for our custom build. We purchased the Fireplace Xtrordinair Elite 44. We even toured the factory and learned about the system we were going to install. Anderson Fireplace was professional with the installation of the fireplace and I researched pricing from their competitors and chose Anderson.
Alison P.
Jan 08, 2016
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Terrible, terrible, terrible! Tried to buy a gas fireplace insert that needed repairs. Was promised a stove that needed repairs and painting. After about 2 weeks of not hearing a word I called, they said they would call me back. They never called back. I finally got a hold of them after 3 weeks, asked them what was happening with the stove, "they haven't had time to work on it yet".
I ask, well when do you think you'll get the time?? They didn't have a clue and no longer wanted to sell me the insert and hung up on me.
Way to do business! Rude much!
Your getting 1 star
I ask, well when do you think you'll get the time?? They didn't have a clue and no longer wanted to sell me the insert and hung up on me.
Way to do business! Rude much!
Your getting 1 star
Nichole C.
Nov 18, 2015
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Spoke with them several weeks ago and they said they could do our gas piping in 2-3 weeks and that it was no problem that we had our gas insert gifted to us. Called them up to schedule our install and they said they wouldn't do it because we didn't purchase our gas insert from them and that they don't do side jobs.
