Fence King Of Rocky Point

What unbelievable customer service I usually don’t write reviews but this definitely deserved one. We bought our hot tub from them in October last year. I usually call to make sure they’re open before I drive 25 minutes to pick up anything from their store and they have been nothing but responsive and accommodating especially for not being open. The owner was able to get me the products that I needed for my hot tub within 10 minutes and left it right outside the store even though they were closed today. Businesses like this who go above and beyond definitely deserve five stars!

Best experience with SK. We replaced a liner and plumbing lines, upgraded pool equipment, among other things. Everyone we dealt with at SK was amazing, including office staff, work crew and sales team. SK is a one stop shop, which is exactly what we needed. And for the things that were not within their scope of work, SK recommended us to equally professional people. Mark, in my head at least, has become part of my family. Thank you SK!

DJ at swim king was excellent
He was patient, was the only pool company that gave us different alternatives on how to layout the pool
What I also appreciated that if I call DJ
And had a question he would always respond quickly
I feel very secure with usin them as my pool builder

We bought a house a little over a year ago and knew that the only thing it was missing was an inground pool.
We heard from multiple people that Swimking was the best in the biz, so we took a ride out there to discuss pricing before we even closed on our house. We spoke to Mark who was super helpful from start to finish. He told us some "roundabout numbers" based on sizes and shapes that we were thinking about.
After we moved in (July 2020) and had a new survey to use for permits, we contacted Mark to get the process started.
He sent Malcolm our way and he was our person of contact from

Positive: Professionalism, Quality
When I decided to get a pool I did a lot of research and shopped around a lot. I went with Swimking and the entire experience was great. Customer Service and Sales were easy to connect with. They gave frequent updates and stuck to the proposed timeline when installing my pool. I would recommend 100%!

From start to finish everything was a great experience. Like in sales was very helpful w layout design and placement. He wasn’t pushy and always returned calls or emails in a timely fashion. The equipment operator blew my mind with how precise and neat he was. Every crew who did the build were professional courteous and respectful of us and our property. Being in construction I am aware of good products and materials used. I’ve seen plenty of steel wall and other theories on in ground pool construction. SK uses poured concrete walls and a dry mix for the floor to give a nice surface with sturdy

We just had a pool installed and are completely satisfied so far . We had many challenges with permits and the craziness of life going on . If there is any room for improvement would be communication and I see that happening with alot of companies these day . Overall looking forward to a fun and great summer. Thank u Luke I know it was a challenge. Our whole family and neighbors are enjoying every minute.

Swim King built the pool at our house under the previous owners. It was already exceptionally beautiful and quite frankly, set this house apart from all others when we made the decision to buy. This year, it was time to replace the liner, and we went back to the experts who built this masterpiece. Communication and logistics were seamless, and pricing was competitive, including thorough installation services and quality products with no hidden extras. The liner is absolutely stunning and installation was beyond impeccable! This is a beautiful upgrade that exceeded all of our expectations. The installation

Swim King installed an inground pool in my backyard late last fall. They made the process easy. Luke provided design insight, and worked seamlessly with the hardscape company that did the patio and water feature. Luke was responsive to phone calls and come spring time, Swim King sent someone to give me a thorough orientation on how to care for my pool. This is my first pool, and I have had to call Swim King several times to ask beginner questions, and they have been friendly and supportive every time. I am happy we chose to go with Swim King for my pool installation!

In May I decided I wanted to shop around for a pool - especially with the uncertainties that lied ahead. Several companies and phone calls later I came across Swim King.
Within 24 hours I got a phone call from the Sales team, this guy Malcolm. Over the phone he gave me an overview and within 5 days (maximum) he came to he house, checking out the property going over details and giving me a quote.
What I liked most in that moment was (very upfront about it too), he quoted me two numbers, one with all the extras (LED lights, Speakers, Waterslide, and the works) and one without...so I'd

My husband and I hired Scott from Swim King Pools off of a recommendation from a friend to install our pool recently and we couldn't be happier. Scott was so helpful and came up with a great design for our backyard, which included the pool and the masonry! He was always available to answer our calls and questions and the project was completed on time! He made it a very pleasant and stress free process and we absolutely love the way our backyard came out. We have now passed along the recommendation of Swim King and Scott to several people and they were also extremely happy with both him and Swim

BUYER BEWARE!!!

My husband has been shopping around for a pool. Today we had Swim King Pools come by to give an estimate. This experience went wrong very fast.
As I was in the kitchen I heard a light tapping sound like pebbles hitting a window. I went to look out my front window to see a man standing in my walkway.
I opened the door and said "the doorbell is right here". I figured if he's getting the job he should know how to get our attention. He responded, "well most doorbells don't work". I was immediately confused and asked him to repeat himself, which he did

Swim King has been amazing from the first day they stepped in my yard to give us an estimate. Malcolm was awesome with installation and design of the pool. All the staff that went along with that were amazing as well. Ally who works in the office was nothing but the BEST anytime we needed something I would give her a call and she was on it right away! I can not thank her enough for making this process easy and stress free! I highly recommend swim king to anyone who is looking for a pool installation! Nothing but the best!

We signed a contract with Swim King in November 2019. Swim King finished our pool in mid April. They worked throughout the COVID stop work order, without masks, showing a complete disregard for the health and safety of their employees and customers. They even advised us they knew they couldn’t. Apparently money is all that matters to this company. Our pool came out good, but dealing with their salesman, Scott, was a complete nightmare from day 1. He is so arrogant and dismissive, we debated not using Swim King, but went ahead based upon the positive reviews we had read. We did not know we would

Earlier this month my father John was experiencing some problems with his recently purchased Pentair variable speed pump from swim king. He contacted Sales Manager Mark Opisso and also worked with service manager Ally Huether. They both were extremely helpful and were able to quickly address his issue and get his problem resolved and pump back up and running correctly. He wanted to thank them for their help as well as compliment swim king pools for their cooperation and working with me on this issue and any other problems he has had with his pool over the years. We highly recommend swim king pools

I would not purchase pool supplies from Swim King. I have spent over $80,000 in August 2019 and I needed to return a $249 item. The receipt and the store clearly does not state I cannot return a pool alarm. This is false advertising and therefore they are lying to the general public. How terrible. What else could they be "keeping" from me?! Just a thought...
This is a secondary pool alarm along with door alarms that I already installed for inspection. Fortunately, we are selling our house and moving and I don't need two pool alarms. Perhaps they could have apologized to me instead

Swim King totally renovated my pool in 2006. All new lines and returns, liner, etc. It cost me a fortune. I felt like I was making a good capital improvement because everyone said they were "the best".

Shortly after 12 months, once the warranty ran out, we were losing a LOT of water. I kept trying to convince myself that it was evaporation because I didn't want to accept the fact that I had been taken...big time. For the past 12 years there has been a hose in my pool to keep the water level high enough. It looked terrible.

I had my local pool guy (the one that opens and closes

Dennis and his team are first rate. They took over a bad situation, where prior pool person disappeared. Dennis showed up every day himself to make sure that the gunite was sprayed correctly and that the PH levels were slowly brought up to the right levels. They were clear on all different choices of salt and filter systems. They were super helpful in giving objective pros and cons of each. I can't say enough good things about them. They care - think that says it all.

Swim King installed my pool about 40 years ago. They changed my liner when needed, the last liner was replaced 1 month ago. I subsequently noticed a leak in a PVC pipe near the pump. I already have it exposed and I sent the pictures to Mark, who was contracted for the replacement liner. I was told after 3-4 days that they are not accepting any more service calls. He referred me to someone I do not know and has not responded to my call. I guess Swim King no longer services what they sell.

Had a small misunderstanding with the service department that was made right Allie. As a business owner I was happy with the results. This is an honest review as I was not offered an discount and paid full price for everything including the service call. This review has to do with the effort that Allie and Swim King made to ensure that my needs as a customer were met.

Extremely happy with our salesman Luke and all of the people there. The construction went flawlessly, easily and all of their service people and office staff have been terrific!

Still waiting for a "easy fix" to my masonry issue with my stairs. Obviously SwimKing doesn't really care about pleasing it's customers AFTER they put in your pool.

On Jul 16, 2018, at 10:16 AM, Mark@SwimKing.com wrote:
Karen, Paul was there this morning. He spoke with Al and he said will get there this week to fix the step. Its an easy fix. I am sorry again for the confusion.

I got my original pool built in 1984. That was an ordinary 16 X 36! I was very happy. I was also Happy with price. I got a Swim King Pool built with the same quality for the same price that everyone else paid.
Then in 2017 we had the pool modified. We had steps and little swim outs to sit by the pool. Then we had an electric metal cover installed over the pool. This will keep the pool cleaner and warmer. The most important thing is that I will have nothing to do with this. It is all done electronically. My wife can do the whole job by herself. The price was extremely reasonable.

I am one

This July, a leak was noticed from my new pools' heater that was installed just last year. The heater was found to be rusted as well last month. My pool chemical tests have never shown levels that would lead to rusting, as per TLC pools, the company who tests and cleans my pool.

For 5 weeks now I have tried to contact Malcolm (who last year said I could call him at anytime, for anything), Jerri (the service manager), and Randy (the owner of Swim King). Not ONE of them has returned my calls. Ali (an employee who has been very professional) has called me a few times but only to tell me that

Look into other companies.
After seeing the great reviews on YELP we thought this company will stand out among the crowd. We were wrong. When the salesman showed up he walk in with a cocky attitude. First words out of his mouth was "how much are we spending on renovations".
I asked if he had a card. No
Any brochures. No
We started to explain to him what we were thinking of doing & he brushed off the idea.
He said I have all the info I'll put something together and walked out.
Not like we would use them but it's been 3 weeks and never received the quote of his grand idea

Swim king installed our pool and patio and we couldn't be happier. Our sales rep, Malcom was awesome! No BS or surprises. Pool was built on schedule and looks great. Malcom made excellent recommendations and communicated with us whenever we had a question. I would highly recommend swim king and Malcom. Price was also best we got!

Buying and having a built in pool installed is a huge project. When we began the estimate process, we spoke with several different pool companies on Long Island. We wanted a company company that was a large company and established in the business. In addition, we wanted a company that would listen and handle any issues during and the building process.

We selected Swim King and we were very happy with our decision. Scott was our salesman and he was able to guide us through the process and he did a great job. He was patient and knowledgeable, two things that he absolutely needed to have when dealing

We had our pool installed in July 2015. We trusted the company because we knew a relative. They never came to close pool as agreed and now they claim they did not say we would get the looplock cover as agreed. Nor will they reopen the pool.
We paid extra for the hard bottom so we wouldn't see imprints and instead have a pool with permanent footprints in the pool all over. The wall cracked already in two spots. The yard was not graded as promised 10 ft around the pool. Instead we were left with an uneven yard, where rainwater leaked into pool first big rains. So sand also entered pool. Rusted