Bay Area Fireplace sells and installs gas fireplaces, wood burning stoves and patio fire pits in Los Gatos, Saratoga, San Jose and throughout the Bay Area. Come into our showroom on Stevens Creek in Santa Clara and see and test dozens of fireplace samples. Choose from hundreds of options from all the major brands of fireplaces, which we can order for you.
If you like to cook and entertain outside, we can provide you a full range of barbecues, outdoor kitchens, meat smokers and more. We'll help you design, select, buy, install and service your fireplace or BBQ, and we will provide free estimates. Add the warm glow of a new fireplace or fire pit to your home. We are located in San Jose and serve Los Gatos, Saratoga and the whole San Francisco Bay Area.
If you like to cook and entertain outside, we can provide you a full range of barbecues, outdoor kitchens, meat smokers and more. We'll help you design, select, buy, install and service your fireplace or BBQ, and we will provide free estimates. Add the warm glow of a new fireplace or fire pit to your home. We are located in San Jose and serve Los Gatos, Saratoga and the whole San Francisco Bay Area.
Services
At Bay Area Fireplace, we provide design, sales, installation and maintenance of gas and wood burning fireplaces, barbecues, fire pits and heaters and all the fireplace tools and resources. If you are looking to enhance the beauty of a room and make it more inviting for family and friends, add or upgrade your fireplace.
Prices were competitive with other area places I visited, but the selection was much better. They did the install quickly and it looks great. I got the fireplace oak log gas insert. Bay Area Fireplace helped me with our fireplace and installation more then five years ago., and we have been so happy with it.
Reviews (27)
Marcos Chavez
Oct 24, 2021
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Casey H.
Aug 31, 2021
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TL;DR: Good product, abysmal customer service. Find your fireplace elsewhere.
I bought an Enviro gas insert for my home from BAF. They actually did a good job installing the insert (props to their installation team), the only problem is that it took them 9 months to do it.
Let me be clear: These guys have the worst response rate I've ever dealt with. It's like Carlos and Bret don't want your business. Getting a hold of either of them was like pulling teeth, even after I had given them my deposit for the project. Every time I went into their physical location, Bret would just
I bought an Enviro gas insert for my home from BAF. They actually did a good job installing the insert (props to their installation team), the only problem is that it took them 9 months to do it.
Let me be clear: These guys have the worst response rate I've ever dealt with. It's like Carlos and Bret don't want your business. Getting a hold of either of them was like pulling teeth, even after I had given them my deposit for the project. Every time I went into their physical location, Bret would just
Kitty T.
Jul 20, 2021
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Thank you Drhash and Bay Area Fireplace for doing a great job for my fireplace. Drhash, the owner of the business came to my house and made sure that the job get done with the highest quality. He took extra effort to get the best outcome for customers. Honest, competence, reasonable price we're what I could say about this business.
Contessa S.
Jul 17, 2021
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This company sold me a new Enviro insert unit that was not complete - it was missing parts. The installer they hired informed me 3 years ago the unit wasn't complete and that he had to return to finish the install. He told me not to pay for the installation until the parts were installed. He took the remote telling me that I shouldn't start the fireplace. Bay Area Fireplace lost track of the parts missing, insisted I was lying, and never returned to the job site when we withheld payment for an incomplete installation and missing parts. Carlos kept insisting that nothing was wrong with
Marc Cadiente
Jun 23, 2021
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Meghan S.
Apr 24, 2021
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My wife & I went to get some info to see if we could remodel our fireplace , the salesman had no interest in helping , he had the computer open playing chess , he didn't think we could afford what he had to offer .didn't want to bother , very rude , never got up from his desk not very good customer service!!!,will never recommend your business
Mike R.
Feb 24, 2021
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I've got a 20 year old Majestic gas fireplace that I loved until it stopped working. I'm pretty handy and set to fixing it myself. What I learned is that tons of these old Majestic fireplaces have died, the gas valve goes bad and that particular valve model is discontinued. It seemed like it would take some expertise to retrofit a different valve and remote and still preserve all of the functionality of the original unit. It was time to surrender this job to someone with more experience.
I found Hash and he was easily able to convince me that he understood the problem and had a lot
I found Hash and he was easily able to convince me that he understood the problem and had a lot
Matt S.
Feb 08, 2021
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TERRIBLE customer service. Last Saturday I ordered a $276 consultation and was told I would get a phone call on Monday to schedule the consultation. I didn't receive the call on Monday so I called the store back and was told it would be Tuesday or Wednesday. Nobody called me on Tuesday or Wednesday, so I sent an email on Wednesday night asking for the consultation scheduling the next day or my money back. I got a call the next day from the store and they told me someone would call later that day to schedule. Nobody called. Now I'm asking for my money back and nobody is responding. STAY
Hesham A.
Dec 29, 2020
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I got Hash to help me over the phone with professional, precise and effective instructions. After A regular clean up that I did for the back of the glass face, I could not get the fireplace to start. But, within a few minutes on the phone, Hash guided me a step-by-step to isolate the problem. We found a loose wire and got it fixed while he was online.
These guys are always courteous and responsive.
These guys are always courteous and responsive.
Susan S.
Sep 23, 2020
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Thanks again to Hash and his crew for an excellent job well done. Today we had our annual fireplace check up to keep our favorite room toasty and warm during the winter months. Bay Area Fireplace showed up ON TIME ready to work and fully COVID compliant. Any parts replacements were in hand and readily installed saving time and money. Hash, as always was professional and upfront about any concerns or changes to our usage of the gorgeous fireplace and equipment they installed back in 2013. We absolutely love the fireplace and tile work installed in our family room and would gladly recommend this
Ramez A.
Mar 15, 2020
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As a plumbing contractor myself I've worked next to Hash and his crew at Bay Area Fireplace for many years. I've seen their projects move along from start to finish just as my projects and crew were working along side them. I've seen the way they demo and install; very clean, organized and professional. They definitely know what they're doing. I've had my own crew members talk about Bay Area Fireplace and how professional they are at the job sites. I've also recommended my own customers to them for fireplace installations along with the gas lines that are required
Michael T.
Mar 13, 2020
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Connie G.
Mar 08, 2020
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I wanted a new fireplace screen and wanted to support a local business. I placed my order with Bret. The screen was made to the measurements I provided, but it was too long. I brought the screen back and asked Bret what the options were to correct the issue. He provided me the phone number of the manufacturer. I needed to call them. So, if you have a problem, you are provided no customer service. He also said that they might be able to modify a screen for me and he would contact me the first of the week. To date, no contact. Thanks, Bret! SO, other reviews are correct, once they have your
Pui-Yun C.
Feb 20, 2020
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Ageee with the most recent reviews. This place is great in selling you a product, but once it's all paid off and installed, all communication stops.
Unfortunately, the fireplace manufacturer only handles issues through their authorized dealers, so we have to go through them to get any replacement parts or deal with anything that goes wrong.
We're currently dealing with a warranty replacement and service issue, but have not heard any updates in two weeks. Our fireplace is missing a part that is required and was overlooked by the installers. We discovered it ourselves when having to deal
Unfortunately, the fireplace manufacturer only handles issues through their authorized dealers, so we have to go through them to get any replacement parts or deal with anything that goes wrong.
We're currently dealing with a warranty replacement and service issue, but have not heard any updates in two weeks. Our fireplace is missing a part that is required and was overlooked by the installers. We discovered it ourselves when having to deal
Tuong M.
Nov 16, 2019
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Dane J.
Oct 14, 2019
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Garrett L.
Oct 14, 2019
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Look no further! Jerry was extremely helpful in getting us an extremely competitive price on our Chicago Series 40" fireplace by Regency. Afterwards, Hash and his crew executed flawlessly (see photos). Hash overly communicates project scope and outlines related effort in the statement of work / quote. Hash walked me through every line item and even reduced the total bill where the work wasn't as complex as originally estimated!!
We changed our design last minute (after framing was already finalized!), and Hash accommodated moving the overall height of the fireplace unit for a reasonable
We changed our design last minute (after framing was already finalized!), and Hash accommodated moving the overall height of the fireplace unit for a reasonable
Jose B.
Jan 07, 2019
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One of the worst places to visit for a fireplace. Extremely rude and unwilling to help you out. The employees here choose what they want you to get and they let your awesome thoughts go to waste. The fireplaces they recommend are a horrible selection. If you want good quality of fireplace and good customer service don't go here.
The Food Goddess
Dec 28, 2018
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Excited to begin the process of renovating our fireplace and turning our ambiguous room into a Snuggle Den; we went to Bay Area Fireplace. (The first time we went, we waited outside with other people for them to open; but they never did). We went back a few days later and we were greeted by an older salesman, (with a medical boot on his foot). We told him that we wanted to look at wood burning fireplace inserts. He asked us why and then went into a very long monologue/sales pitch about natural gas. Saying that wood burning fireplaces would be illegal by 2020 and that they didn't even have wood
Brian Tremaine
Aug 26, 2018
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Had a fireplace insert put in and the old '70's style stoned replaced. Hash did a great job. We also asked that he include the bookcase (on the left) and add lighting and a wall mount for the TV. Everything was superb when done. Scheduling was a bit late because everyone wanted completion of their projects by Thanksgiving 2017. We missed that by two weeks. That aside Hash was wonderful to work with, is very creative and works hard.
Andrew C.
Aug 18, 2018
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I bought an outdoor fireplace from these guys in January 2018. Unfortunately it only worked for a few months before breaking. Despite six different attempts to have them come and service the fireplace (phone, email, etc.), and promises of a call-back or a date/time, many weeks have elapsed with absolutely no response. Now they just ignore my emails and no one calls me back. I've now made formal complaints to the manufacturer.
Avoid at all costs if you want any service for products this company sells.
Avoid at all costs if you want any service for products this company sells.
Susie Bui
Jan 07, 2018
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The fireplace itself is gorgeous but the customer service here has been EXTREMELY SUBPAR. I ordered a very nice marquis skyline II from Bay Area fireplace. They took my money and it went all down hill from there.
After they installed my fireplace, I call to tell them the fan was loud and would not turn off. They told me that's how it's suppose to be (which for paying that much for a unit would be ridiculous). Luckily, they had to come back to deliver the faceplate so they were going to recheck it.
They were late to the appointment. I called and text the owner, Hash. His voicemail was full so
After they installed my fireplace, I call to tell them the fan was loud and would not turn off. They told me that's how it's suppose to be (which for paying that much for a unit would be ridiculous). Luckily, they had to come back to deliver the faceplate so they were going to recheck it.
They were late to the appointment. I called and text the owner, Hash. His voicemail was full so
Martha Edwards
Dec 26, 2017
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Highly highly highly recommended.
Customer service is excellent! And our maitenence person was awesome. He explained evert step, very knowledgeable and professional. Covered the area eirh drop cloths., vacuumed afterwards and was very friendly and super nice. Left our gas insert in great looking new condition. Thank you!
Customer service is excellent! And our maitenence person was awesome. He explained evert step, very knowledgeable and professional. Covered the area eirh drop cloths., vacuumed afterwards and was very friendly and super nice. Left our gas insert in great looking new condition. Thank you!
Malia B.
Dec 01, 2017
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We absolutely love the work Bay Area Fireplace did in our home. We ordered glass doors and some metal work for the frame and it fit perfectly and looks beautiful. I will say the pieces took a long time to arrive due to the manufacturer but Carlos kept me informed of what was happening so I knew what to expect.
For the installation, Irvin was AWESOME!! He was knowledgable when I questions about my fireplace (totally unrelated to the order btw) and improved the fireplace! He rearranged the logs so the gas fire was more efficient and cleaned them. If you can get Irvin for your order do it!! He was
For the installation, Irvin was AWESOME!! He was knowledgable when I questions about my fireplace (totally unrelated to the order btw) and improved the fireplace! He rearranged the logs so the gas fire was more efficient and cleaned them. If you can get Irvin for your order do it!! He was
Anna Lisa Avelar
Jan 31, 2017
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This is the worst service i have EVER received. EVER. I have been working in the home design/contruction industry for TEN years, and I've never experienced such shoddy work and outright lying. The manager is a person who cannot be trusted and does not back up his work. The mantle was not what was agreed to I gave him TWO MONTHS to make this right, he just got back to me saying that he will fix it for a discount. A discount? I have to pay for your poor communication skills and workmanship? Absolute joke. I am encouraging all of my colleagues in the design community as well as clients to stay away
Alyan Shafique
Nov 22, 2015
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Brian Frank
Jan 14, 2014
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I just went into Bay Area fireplace looking for a chimney cap. They were busy, so I waited patiently. When someone did come to help, he told me they never have chimney caps on Saturday. When I asked where I could get a chimney cap, he told me that no store would have them on Saturday or Sunday because the warehouses were closed. The comment was made with a snide attitude, like I should have known that. It basically felt like he was trying to get ride of me. Really poor customer service.
