Since 1975, Narrows Heating & A/C has been proudly serving the greater Pierce County area by providing professional heating, cooling, and electrical solutions to both residential and commercial clients. As a 3rd generation family run business, our promise is simple: provide a premier client experience based upon trust, integrity, and a commitment to increasing quality of life while reducing annual energy consumption.

We deliver upon this promise thru our commitment to using superior quality products, delivering outstanding workmanship, and providing a pleasant and safe working environment that fosters employee growth and success. Narrows Heating & Air Conditioning is proud to be PIERCE COUNTY'S longest standing Trane Comfort Specialist.

The Trane Comfort Specialists are independent dealers who are considered to be of the highest standing and committed to being the best in every aspect of the business. From installation and service, to customer satisfaction and employee training you can be assured that Narrows is among the top.

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About Us Report

Established in 1975, Narrows Heating & Air Conditioning, Inc. is a third generation family business specializing in commercial and residential central heating, air conditioning, and electrical installations, as well as HVAC repair and maintenance. For over 40 years, Narrows has provided thousands of Puget Sound area home and business owners with quality installations and service.

Service Report

Since 1975, the greater Pierce County areas has relied upon Narrows Heating's Service Department to address all of its comfort concerns. We repair and service all brands of residential and commercial heating, ventilation, and air conditioning equipment. Available 24 hours a day, 7 days a week, we're here when you need us.

Residential Report

Realizing there is no "one size fits all" when it comes to air conditioning and heating systems and in essence every project is a custom application, we place a significant amount of importance on the initial in-home consultation. We listen to what you the client has to say so we can in turn design a system that will solve real life comfort issues.

Commercial Report

It is very common for commercial HVAC installations to be large and complex in scope. Whether it is a rooftop unit or packaged air conditioning system, our dedicated commercial team is equipped with the necessary skill and knowledge to deliver a superior installation and a premier client experience.

Electrical Report

Narrows Heating & A/C delivers a wide array of electrical solutions to the greater Pierce County area. Our electrical services team is comprised of highly trained, industry certified electricians with years of experience working with residential and commercial clients.

Reviews (23)

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A. R.

Jan 02, 2022

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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Narrows heating were extremely professional and communicated every aspect of the process and installation promptly and effective. The craftsmanship was impeccable and the whole experience was very pleasant.
Services: Install heating system, Install AC

Joy Johnson

Dec 02, 2021

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Initially intended to invest in a new a/c system for our 50+ year old ductless home. Chris came out and explained all the options and challenges. We went with a ductless system that could replace our boiler’s heat as well- a bonus! Install was scheduled around our difficult, in-home eldercare schedule. Couldn’t have been more pleased when the crew showed up on time or early every day, were so thoughtful and courteous, and needed no assistance in moving furniture to install the equipment. It was the efficiency in which they worked that confirmed we had chosen the right company- all the workers

Roy Wang

Nov 23, 2021

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Great communication from Chris. Newly installed heat pump did great during 2021 heat wave, but performance ebbed over time. We informed Chris, and his team came out to tweak some settings and the system has performed remarkably since then. Heat is also holding up well during the winter months now. I am extremely pleased at the exceptional service and responsiveness that Chris has provided in resolving any, and all, of our concerns.

Sid Olufs

Nov 17, 2021

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I moved into the neighborhood, and asked a contractor neighbor (who later became the contractor on a significant fix of the house) who to call. He said, no question, Narrows Heating. So I did. Chris led the estimating team, and Ash led the install team. I needed no further info, I was familiar because of the furnace issues at the other house. You get what you pay for, and we wanted top shelf. We got it on the furnace install and now on the heat pump/AIR CONDISH! System. Oh, yeah. Both projects made big differences in the house. Love it. I would call them again if we need something, but, we are

Amanda Anuraga

Oct 25, 2021

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Would highly recommend 100%. Mid-cost company with the longest warranty on our heat pump installation....12 years! Was able to come out and complete the project within 3 weeks of the request. Financing was a smooth process with 18 months no interest. Communication was much better than any other companies that we requested bids from. We've been burned by hiring the cheapest companies before but still needed something affordable. Matt helped us from start to finish and we'd call them again for any other AC needs.

Tim Jones

Oct 20, 2021

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Positive: Professionalism, Punctuality, Quality, Responsiveness
Nick, Rob and the team did a great job getting our furnace going again after it suddenly stopped after many years of working perfectly. They tracked down the circuit board we needed and were out the next morning to get us going. Any time I called them on the phone, they were always very courteous and eager to help.
Service: Repair heating system

Mj Lockemy

Oct 18, 2021

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Actually, we have asked Narrows Heating over the years to help us maintain our old heater which they did very well. They never tried to suggest our old system was bad or needed to be replaced. At our request their bid and recommended new replacement system was fully explained and transparent. No small print. The price was fair and each stage of the installation , which only took two days, was smooth, professional, and well done. Each member of the install team were polite, competent, and every one knew what they were doing. We will recommend Narrows Heating and Air to anybody who asks. We extend

Katie S.

Oct 02, 2021

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Narrows installed a heat pump to replace our old oil furnace. We had the same great, super thorough quote experience that everyone else describes, and the installers were also super professional. Everyone showed up on time and was polite and courteous, and the work was completed in the timeframe we expected. Communication was great. Totally recommend!

Kev S.

Aug 24, 2021

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Narrows Heating removed the old oil-burning furnace at my house, and installed a more environmentally-friendly heat pump system. When Chris came to give an estimate, I was impressed that he focused on matching the new system to the size of my house. There was no pressure to buy something bigger or better. It was just-the-right size. And they took care of the paperwork to get the rebate from the Tacoma Power company. The installation team completed the task in just two days and kept me informed every step of the way. The old furnace system would rumble and shake when it was running. The new heat

Clarissa E.

May 11, 2021

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I use Neroes heating probably about three years ago to put two ductless units in the duplex I owned. It made a huge difference for heating but most especially for cooling. They did a great job. Good price. I'm calling them again to look at putting a unit In the home I just bought.

Tiffany H.

Apr 23, 2021

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Narrows Heating did a fabulous job installing our heat pump and 3 split units this week. They were professional, early (all 3 days!) and were polite. They wore masks and tidied up after each day. We wouldn't hesitate to recommend them to others.

Cameron F.

Feb 23, 2021

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We contacted four different HVAC contractors to evaluate an electric furnace (which was very loud) in a house we recently purchased and to make recommendations for repair or replacement. Each of the three contractors who preceded Narrows Heating & AC said that the electric furnace was too big for the space and that it should be replaced with a heat pump or ductless system. When Chris Calhoun from Narrows came out he said that he would recommend against such an expenditure at this time; that the furnace is only five years old and all that needs to be done to address the sound is to increase

Tara B.

Feb 09, 2021

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These guys recently installed a tankless water heater in my home. I will do a pro/con review. Here's the pro's:
--Their bid beat Home Depot
--Chris was very professional, and wore a mask
--Chris was very knowledgeable about tankless water heaters
--They completed the install quickly when they got here.
--They are recommended by PSE to install tankless water heaters.

Here's the cons:
--They only install Navien Tankless Water heaters
--They took about a month to actually get to my home to set up the water heater. (Mine was old, but still working).
--They left a bolt untightened

Mike M.

Nov 10, 2020

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When we decided to (finally!) install air conditioning in our hundred year old home, we got three bids, all from highly rated local companies. Chris really stood out during the bid process. He was masked, knowledgeable, and not at all pushy. In fact, his bid was so good that we went ahead and replaced our furnace at the same time. The install couldn't have gone more smoothly. The Narrows team was extremely professional; they worked quickly, quietly, and cleanly. We are very, very happy with the new system. I'd recommend Narrows to anyone.

Maria A.

Nov 03, 2020

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Everyone on the Narrows Heating team are so knowledgeable, professional and take such pride in their work. They know their product, which really impressed me. I would recommend them to everyone I know.

Kevin L.

Apr 29, 2020

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We have used Narrows Heating for several years after having them install a heat / cool pump over 10 years ago. We have them come out every year for a tuneup and they are always on time. The employees are all friendly and professional and do a great job. Love these guys.

Heidi H.

Nov 09, 2019

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We had several companies come to our home to give us estimates for a new furnace and heat pump with ac. None of them gave us the confidence to go ahead until Narrows Heating. From the initial estimate through installation they were capable, professional and just really nice. They're also approved by the City of Tacoma if you are using the city's no interest loan program.

Mark S.

Mar 01, 2019

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Chris and his team installed a central air system for us. Great communication and prompt installation. Probably not the least expensive but professional service is well worth it.

Tracey B.

Dec 20, 2017

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This is not a good review or a good look for them..... We purchased a house/closed 10/27/17 and found out in 1 day the heating system was in adequate and under sized...all wrong. On 11/8/17 Narrows came out and looked at the house along with 4 other companys for bids. We received the bid on 11/13/17, We chose Narrows...They let us know after we accepted and went thru the whole process that is wasnt going to be till December 18th-23rd install that they could come out...THATS 34 DAYS to wait...we have no heat and its 40 degrees in the house.....So on December 9th Satuday, 9 days before installation

Norm E.

Dec 05, 2016

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Install and turn up was really professional and efficient, great team of installers and technicians.
However follow up service is terrible. They allow a disgruntled employee at the service desk to decide who gets service or not. I had a misunderstanding re invoice and got a repair done locally in Auburn and now Narrows refused my next service call request as I still wanted to do business with Narrows. Also suggested I go elsewhere, and hung up in my face, not really good for their business but it's their call.

Jill P.

Apr 16, 2016

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Narrows installed our new Trane furnace and heat pump this week. From the first contact with Steve I felt like it would be a good experience. The team that came out for the 2 day job was very prompt, courteous, organized, professional and clean. They did each step with pride. Everything works perfectly! They also had the best price out of 3 bids. I would highly recommend this company.

C. S.

Mar 10, 2015

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Outstanding service, price, and professionalism. Narrows came highly recommended to us through an extremely reliable source. And we are very happy we called them for a thorough estimate. They do not try to sell you something you don't need, where other companies do. And they also help their customers get any rebates that are out there. I'll recommend Narrows to anyone looking for a local company who really does care about their customers.

Kevin S.

Nov 25, 2014

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From the start up to the installation, I would have given them a Excellent rating. The electrician, who could not read the breaker log on the electric panel, lowered the score from a 5 to a 2.1. The electrician also seriously soiled two of my walls, reset my timer without letting me know, and rather than flush mount the outlet, the atrocity he installed on the wall protrudes about 9 inches. The inspector confirmed that the electrician just didn't want to take the time to do a quality job, not to mention he pocketed my LED flashlight. I notified the sales person and he failed to get back to