For over 50 years, we've been the trusted provider of residential plumbing, heating, and cooling repair and service in Richmond and throughout central Virginia. We know it's impossible for the members of our community to live comfortably without working plumbing & HVAC systems in their homes. This is why we are available 24/7 and provide timely responses to emergency service calls.

Contact us for service or free estimates for all your plumbing, heating, and cooling needs. For three year in a row, Carroll Plumbing & Heating, Inc. was named one of Richmond's Favorite Plumber in R-Home magazine! Year after year, the Richmond community relies on Carroll Plumbing, Heating, & Cooling for superior service and experience.

Whether you need services for an existing home or installation for new construction, we can help with timely and affordable services. I have now used Carroll Plumbing three times (2 crisis times and 1 regular fix) and each time they were knowledgeable, responsive and fit me in on emergency basis.

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About Us Report

Carroll Plumbing has a deep & rich history dating all the way back to 1968 when we started servicing the Richmond area. Having the experience of decades behind us, we have in-depth knowledge of the HVAC/plumbing construction of the houses in Richmond and for this reason, we guarantee that our experience will not disappoint you.

Our Team Report

At Carroll Plumbing and Heating we employ some of the best plumbing technicians and heating/cooling/ventilation experts in the industry. Unlike our competition, we don't pick professionals who aren't serious about their professions. Our experienced technicians hold Master Plumber, HVAC Mechanic, and Gas Fitters licenses.

Reviews (17)

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Kristine Slovis

Aug 29, 2021

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Positive: Professionalism, Punctuality, Quality, Responsiveness
Our hot water heater died and we were able to get a estimator out in the morning and the heater replaced in the afternoon. They were professional, friendly and easy to do business with. Highly recommmend!
Services: Installation, Install water heater

Kaye Teasley

Aug 26, 2021

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I have now used Carroll Plumbing three times (2 crisis times and 1 regular fix) and each time they were knowledgeable, responsive and fit me in on emergency basis. They are wonderful. If you live in an old home, you WILL have some plumbing issue at some point and your reliance on a good plumber who will come figure it out and explain it well is crucial. They are the ONLY people in Richmond I will ever use.

Megan Hoffmann

Jul 27, 2021

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I called Carroll to do some weekend work on my AC unit that was not cooling properly. The man added coolant to the system and got it working again, however, advised me to get a leak check, which I understood. Not even five days later it stopped cooling effectively again so this time a different company came out to look at it. He said there was such an obvious leak that there was liquid outside of the unit and looking inside you could see it was wet as well. Hard to believe it wasn’t like that when Carroll came…when I spoke with supervisor all he said was “how can we make this right? Can I

Melissa Ball

Apr 22, 2021

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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
I’ve had several occasions to use Carroll Plumbing and they have always been great. Today was no exception. I had an emergency and they were able to stay on top of their schedules to work us in. Problem quickly solved. Thanks for the fast and efficient service!
Service: Repair water heater

Louise C. Seals

Feb 05, 2021

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Carroll has taken care of my HVAC needs and plumbing problems for several years. I appreciate knowing that when my heat pump or AC isn't working, I can call anytme and either speak with a person or leave a message that will be answered. When my gas furnace had to be replaced on short notice a few years ago, Carroll recommended a company for the code-required chimney update and helped secure their fast response.

Andrea Wilson

Feb 02, 2021

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We have used Carroll’s plumbing after seeing multiple positive reviews on the NextDoor app. Truly a great group of staff. From management who helped to troubleshoot an item, to Albert who specializes in sewer-related items, to Dustin, Phillip and Jamaine. We had the whole crew it seems at one point of another to our 1940’s bungalow to assist with old house issues. Schedulers are also always pleasant and responsive. Knowledgeable employees who consistently deliver great service!

Greg Lingo

Jan 29, 2021

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I can't attest to the quality of their work since I could not get them to return my phone calls and set up an appointment. To be fair I did have one exchange with what they call and "estimator" who was supposed to get back to me (and this was after my 4th call) but he never did. And to be fair (a second time) I realize that during the pandemic plumbers, electricians, appliance and HVAC repairman are extremely busy.

Sam Rorabaugh

Jan 21, 2021

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I have used Carroll for everything from installation of a ducted minisplit a/c system to repair work on an aged water boiler heating system and have found them to be excellent on every job. They are 100% transparent on billing, if a job takes less time than what was budgeted the final bill reflects time spent on the job rather than the estimate. Just wonderful folks.

Eric Kelley

Nov 26, 2020

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Best in Richmond by far. I am a Landlord and every single time I have had a problem they have responded immediately, this has been going on for over 10 years, I am absolutely delighted that we have such a fine provider of important community service. Keep it up! Thank you Carroll.

Bruce Stevens

Jun 16, 2020

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Had a new kitchen sink installed today by Keith. Arrived on time, very professional and pleasant, A+ workmanship. Could not have been done better, and the cost was quite reasonable.

Charmagne Richardson

Jun 15, 2020

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Carroll Plumbing & Heating came through for me in an emergency. I called for help when my home warranty company couldn't send out a plumber right away. I had a busted hot water tank in my attic and was leaking water through my ceiling. I had a real emergency and they came within 30 mins. The Techs got in my attic cut off the gas to the tank and water. Then they drained the water. It was a hard job due to the tight area in my attic. The were very professional and knowledgeable. The also wore their masks. I would recommend them to anyone. I give them an "A" plus. Thanks to them guys at Carroll.

Justine Zinskie

Feb 11, 2020

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I called them a few weeks ago for some issues in an newly purchased investment property (sink and shower not draining, water heater not working). Unfortunately the issue with the sink was more extensive than we thought but I appreciated that he cut to the chase and let me know up front. They have been incredibly flexible with scheduling since we… have had to coordinate some other things in the process with contractors moving cabinets, etc. They are generally in and out without a trace which has been great, and I felt that the price was reasonable. I am pleased with them overall and plan

Maggie Borton

Feb 10, 2020

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I have used Carroll’s for about 25 years, at two houses. They are quick to come, and always pleased with their work and service. Highly recommend! M Borton

Elizabeth Roderick

Sep 23, 2019

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Very reliable, knowledgeable, and courteous. We've done business with them for years and wouldn't call anyone else.

Ben Hagen

Jul 13, 2019

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Called over holiday weekend w leaking sewage pipe. They advised cost would be high and suggested temporary water collection. Saved us money and earned our respect for their integrity. Made repair quickly after. Get service and workmanship.

Kimberly Earles

Jan 05, 2018

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I called this company due to an emergency that I had. My pipes burst and I had no heat or hot water and it was 14 degrees outside. Bruce was extremely helpful, kind and quick to solve the problem. They came… out quickly, gave a reasonable estimate and stayed until they were assured the problem was fixed. Dave was a great help, along with the other gentleman who helped him. I will definitely use this company in the future and will recommend them to anyone with heating and plumbing needs! They are knowledgeable, have excellent customer service, and helped me out tremendously when I needed

Craig Kodak

Nov 23, 2017

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My Wife and I have been using Carroll Plumbing-Heating-Cooling for a variety of home plumbing (water and propane) "jobs" for approximately 4 years. Before describing our most recent experience, we wanted to share a summary of all the projects they have completed.
Our first experience with Carroll Plumbing-Heating-Cooling was during the total… remodel of our kitchen and laundry room. This was an involved project since we completely changed the footprint of the spaces and therefore had to relocate all the plumbing. We were continually impressed with their professionalism, attention to detail