Founded in 2001, Polar Bear Air Conditioning & Heating Inc is a family owned and operated company. Our high quality of service and commitment to excellence has made us well known in the Washington D.C. area. We specialize in cooling, heating and indoor air quality systems for Washington D.C. and Northern Virginia homes and businesses.
Whether you need maintenance, repair or replacement, we'll get the job done right and in a timely manner. Our commitment to excellence makes Polar Bear Air Conditioning & Heating Inc the company to call for heating and air conditioning repair, installation, replacement, and maintenance services in Washington D.C. and the surrounding areas.
Contact us today to schedule HVAC services in Washington, DC and the surrounding area! Throughout D.C. and Northern Virginia we are known as the go-to company for all your cooling needs. Whether you need a new AC system in your home, or you are looking to partner with a company that understands your business's commercial HVAC needs, call Polar Bear today!
Whether you need maintenance, repair or replacement, we'll get the job done right and in a timely manner. Our commitment to excellence makes Polar Bear Air Conditioning & Heating Inc the company to call for heating and air conditioning repair, installation, replacement, and maintenance services in Washington D.C. and the surrounding areas.
Contact us today to schedule HVAC services in Washington, DC and the surrounding area! Throughout D.C. and Northern Virginia we are known as the go-to company for all your cooling needs. Whether you need a new AC system in your home, or you are looking to partner with a company that understands your business's commercial HVAC needs, call Polar Bear today!
Reviews (26)
J. F.
Nov 05, 2021
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I had great experiences with Polar Bear over the past decade, so when my HVAC failed to ignite after the weather turned colder this Fall, I called them again. I'm so glad that I did.
Jackie is the most gracious, professional, and capable customer service rep; she had a technician to me first thing in the morning to accommodate my work schedule.
Polar Bear's technician, Alex, arrived exactly on time and was incredibly professional, knowledgeable, and entirely informative about the problem (a bad sensor), the cost, and the warranty protection. It is so nice to have a technician who
Jackie is the most gracious, professional, and capable customer service rep; she had a technician to me first thing in the morning to accommodate my work schedule.
Polar Bear's technician, Alex, arrived exactly on time and was incredibly professional, knowledgeable, and entirely informative about the problem (a bad sensor), the cost, and the warranty protection. It is so nice to have a technician who
Nicholas Welch
Oct 18, 2021
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Positive: Professionalism, Quality, Responsiveness, Value
I have been a customer of Polar Bear for several years for both my own residence and a rental property. Friendly and reliable service and every effort made to come out when urgent due to very hot or cold weather when there are many other callers seeking service.
Services: Heating maintenance, Heating system installation, HVAC maintenance
I have been a customer of Polar Bear for several years for both my own residence and a rental property. Friendly and reliable service and every effort made to come out when urgent due to very hot or cold weather when there are many other callers seeking service.
Services: Heating maintenance, Heating system installation, HVAC maintenance
C. W.
Aug 05, 2021
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We purchased a home where Polar Bear installed the HVAC. Our first hot DC day we turn on the AC and our top floor never dropped below hell fire. It is so bad, you can feel a distinct temperature change going up the stairs. We called a HVAC friend who said Polar didn't install large enough returns, the output were in the wrong spots and one return in the main bedroom didn't work! Their recommendation was to install a window unit instead of reopening walls. The hose that connects the fan to the HVAC looks shoddy and has patches! The previous owners spent 5500 and we paid the price for Polars
Martha Jewett
Jul 14, 2021
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Anne Miller
Apr 06, 2021
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Our heater stopped working and it very cold in our house. Polar Bear did come out on a Sunday in a timely manner. The owner seemed friendly. He was wearing a mask but it kept coming down as he was talking so it was pointless. He told me I needed a new furnace costing $5200. My furnace is only 10 years old, we bought a very good model and was told it would last 15 to 20 years. He told a very inappropriate political joke during our conversation and is very good at selling. He went on and on about why it wasn’t worth repairing. I thanked him and decided on a second opinion. The next day another
Gabriel Gopen
Feb 24, 2021
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Polar Bear installed a ductless mini-split for us and they were some of the best contractors that I have ever dealt with. We needed to convert a sun room into a home office. A sales rep came out to discuss options and look at the space. He walked through all the details from where the unit would go to the conduit lines.
When the unit we ordered couldn't be delivered, they upgraded our unit at their expense.
Great company, highly recommended!
When the unit we ordered couldn't be delivered, they upgraded our unit at their expense.
Great company, highly recommended!
Kb
Jul 23, 2020
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Unprofessional and Rude.
1. Offered to respond same-day on the phone but then waited over the weekend to respond.
2. Wanted nearly $300 to do a diagnostic which had already been completed video'd and written up.
3. Was rude on the phone. Not interested in discussing. Hung up on me.
Dealt with Sherry... Probably wouldn't hire or recommend Polar bear to do the job if they were half the price of their competitors at this point. Good luck.
1. Offered to respond same-day on the phone but then waited over the weekend to respond.
2. Wanted nearly $300 to do a diagnostic which had already been completed video'd and written up.
3. Was rude on the phone. Not interested in discussing. Hung up on me.
Dealt with Sherry... Probably wouldn't hire or recommend Polar bear to do the job if they were half the price of their competitors at this point. Good luck.
Cait H.
Jul 06, 2020
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I have to say, I'm very disappointed with Polar Bear. After reading some of the rave reviews I was excited to find a new trustworthy AC company. I used to use Bob Fox, but they no longer exist, sadly.
Unfortunately, my experience was not a great one. A technician came out and supposedly (within 5 minutes) diagnosed our AC unit as needing a full replacement because it is a 12 year old system which runs on (now illegal) freon which he can no longer get. I totally understand that issue, but he failed to investigate whether it could be fixed without the use of any additional freon
Unfortunately, my experience was not a great one. A technician came out and supposedly (within 5 minutes) diagnosed our AC unit as needing a full replacement because it is a 12 year old system which runs on (now illegal) freon which he can no longer get. I totally understand that issue, but he failed to investigate whether it could be fixed without the use of any additional freon
Yvette Johnson
Jul 01, 2020
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Polar Bear Air Conditioning and Heating Inc has been our HVAC service provider since 2013. Very professional and dependable service from the administrative office staff and service technicians. Angel and Alex are the best service technicians!!! The staff is very responsive to our needs no matter what the issue. We highly recommend them!!
Marie Payne
Jun 28, 2020
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We contracted Polar Bear for a complete central A/C install. The entire process was smooth! They communicated exceptionally well, were very friendly, and most importantly - DELIVERED WHAT THEY PROMISED!
Polar Bear is exactly the kind of small business that you hope you encounter. Strongly recommend them as they know their trade and do everything to give you what you need at a great value. Cannot say enough positive things about Joe, James, Edwin and the entire group that helped to update our home!
Thanks Guys!
Polar Bear is exactly the kind of small business that you hope you encounter. Strongly recommend them as they know their trade and do everything to give you what you need at a great value. Cannot say enough positive things about Joe, James, Edwin and the entire group that helped to update our home!
Thanks Guys!
Ma A.
Jun 23, 2020
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With a rental in downtown Washington DC, it is sometimes difficult to get contractors to come down due to lack of parking and traffic. This company was so great. I called in the morning and due to a cancellation, they were able to get a technician to our place within 4 hours. They arrived on time, fixed the problem and then were on their way! Could not have been happier. In fact, I have recommended them for a major project with our property manager. I will definitely use them again.
Amy Bishton
Sep 20, 2019
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This fall, when my 20 year old gas boiler would not fire up upon first use, I contacted Polar Bear to take a look. Their response was incredibly quick, with a tech dispatched on Monday afternoon based on a Sunday evening email. The tech arrived promptly, worked efficiently, was knowledgeable and willing to answer all my questions on boiler operation. Fortunately, the problem turned out to be minor (pilot light out), but it is re-assuring to know I can confidently turn to Polar Bear when I have HVAC needs.
Dustin T.
Sep 06, 2019
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Joe and his team were fantastic in replacing our old HVAC Units. I really appreciated Joe's willingness to hop on the phone with me whenever I had questions about the estimate or the work being done. He was very patient and never overbearing. The work was done correctly and quickly. The price was competitive compared to other quotes I received.
Probably more indicative of the customer service at Polar Bear, I had to call Joe a year after the work had been done to pick his brain about an attic renovation that might have had some impact on the HVAC system. Even though the question wasn&apos
Probably more indicative of the customer service at Polar Bear, I had to call Joe a year after the work had been done to pick his brain about an attic renovation that might have had some impact on the HVAC system. Even though the question wasn&apos
Katie L.
Jul 15, 2019
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Had Polar Bear out to look at my ac unit that was two years old and stopped working. After less than 5 minutes of looking at the unit they stated there was a leak and I would need to spend an additional $1700 to find the leak and they could not give me an estimate of what it would take to repair. They also could not do the test for two more weeks. I called another company who completely solved the issue for a fraction of the cost within the week.
Paul Z.
May 02, 2019
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Polar Bear replaced my air conditioning system in an historic DC row house. The old system leaked and was unreliable, especially on very hot days where it just wasn't cutting it. New system is great and much more efficient. There were some access issues, but they were able to get permission from the neighboring owner. The whole swap out took 5 - 6 hours so were up and running by the end of the day and had normal cooling by that evening. Joe the owner is a nice guy easy to work with.
Jeff L.
Apr 22, 2019
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Michael G.
Mar 08, 2019
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I am thrilled with the superb job that Edwin & Carlos did replacing the furnace at my home in Arlington. They are good guys, as well as excellent Technicians. The new furnace is cranking, the installation looks magnificent. They didn't leave one speck of dirt or dust behind, despite relocating my thermostat onto another piece of wall.
Their communication was impressive. They called me when they were arriving, and they were right on time as promised. They kept me apprised as the day went on. They are total professionals. I have referred your company to many other people & entities
Their communication was impressive. They called me when they were arriving, and they were right on time as promised. They kept me apprised as the day went on. They are total professionals. I have referred your company to many other people & entities
Antonio W.
Sep 21, 2018
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The technician was very nice, but was unprepared to service my HVAC unit. Simply sprayed a chemical cleaning agent on the units coils and hosed down the outside unit. Did not actually clean / service the unit as requested and when I brought this up to him, claimed that the dispatches didnt leave him enough time to actually do the job and that I would have to make another appointment. Needless to say since the only reason I called was for them to come clean the unit am very disappointed. Recommend using someone else.
Nick S.
Aug 18, 2018
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Polar Bear just installed a new air conditioning system at our Capitol Hill row house. I was absolutely thrilled by the customer service, responsiveness, and quality of installation.
When we first noticed issues with our ~25 year-old AC system, we called in Polar Bear for a repair/replacement estimate. The service technician and estimator were incredibly knowledgeable about the system we had installed, but unfortunately for us, we needed a complete replacement. I called around to several other cooling and heating companies for additional estimates. It was an expensive replacement involving
When we first noticed issues with our ~25 year-old AC system, we called in Polar Bear for a repair/replacement estimate. The service technician and estimator were incredibly knowledgeable about the system we had installed, but unfortunately for us, we needed a complete replacement. I called around to several other cooling and heating companies for additional estimates. It was an expensive replacement involving
Yowza A.
Jul 03, 2018
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Polar came out to fix a broken A/C unit. They are prompt and got the job done. My only feedback/concern is they are expensive, specifically with parts mark-up. The part they replaced can be purchased for $20-30 and they billed me $180 for it, seems excessive. I called and complained and they applied a $25 coupon, which was nice but still an expensive mark-up. They will also added a $59 "travel charge" which she said is standard in the business but I have not seen this fee before when working with service techs. All in, we paid $275 to replace a $30 part and 45 minutes work.
Farrah M.
Dec 18, 2017
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Scathing customer service & accountability. Call Priority Mechanical Engineers if you want an honest job well done!
Contacted Polar Bear to service a furnace that was not working. They take a credit card upon booking an appointment, and will charge you!
The day service was scheduled, I was contacted and informed the tech could not find the service address address. Then, I was told the tech would return. Nothing.
The tech then showed up unscheduled two days later, and told my resident that the furnace was leaking carbon monoxide and must be replaced immediately.
This company a scam
Contacted Polar Bear to service a furnace that was not working. They take a credit card upon booking an appointment, and will charge you!
The day service was scheduled, I was contacted and informed the tech could not find the service address address. Then, I was told the tech would return. Nothing.
The tech then showed up unscheduled two days later, and told my resident that the furnace was leaking carbon monoxide and must be replaced immediately.
This company a scam
Paxton H.
Aug 22, 2017
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Wow! Couldn't be more pleased with this service.
1) Arrived in the early part of the two-hour arrival window.
1) Diagnosed the problem (semi-major water leaking from compressor unit) in no time and explained how there were really three steps involved (bad filter led to dirt accumulation which led to clog in drain trap which led to water backflow onto my floor).
3) Cleared out the drainage trap in no time (even though it was a custom PVC pipe job when installed).
4) Then, explained that my electric filter doesn't work and took the time to look up the non-electric replacement filter I
1) Arrived in the early part of the two-hour arrival window.
1) Diagnosed the problem (semi-major water leaking from compressor unit) in no time and explained how there were really three steps involved (bad filter led to dirt accumulation which led to clog in drain trap which led to water backflow onto my floor).
3) Cleared out the drainage trap in no time (even though it was a custom PVC pipe job when installed).
4) Then, explained that my electric filter doesn't work and took the time to look up the non-electric replacement filter I
S. B.
Jul 10, 2017
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Polar Bear Air is very responsive and friendly, until they get your money.
I am beyond angry and frustrated at my experience with Polar Bear. They installed a brand new a/c, furnace, and hot water heater in my home a few weeks ago on a Friday. By Saturday morning, the a/c was leaking water onto our floor and throughout the HVAC closet. And because of this error in installation, by Sunday the BRAND NEW hot water heater was damaged and we were without hot water.
My husband called their answering service 3 times over the weekend and did not even get a call back. He explained to the dispatcher that
I am beyond angry and frustrated at my experience with Polar Bear. They installed a brand new a/c, furnace, and hot water heater in my home a few weeks ago on a Friday. By Saturday morning, the a/c was leaking water onto our floor and throughout the HVAC closet. And because of this error in installation, by Sunday the BRAND NEW hot water heater was damaged and we were without hot water.
My husband called their answering service 3 times over the weekend and did not even get a call back. He explained to the dispatcher that
Andrew A.
Mar 15, 2017
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Caveat emptor.
A little context: last summer, our roof-top AC unit went out right in the middle of a heat wave. We'd had Polar Bear out for a small job or two previously, and was reasonably happy with their work, so, being in a bind, we called them again for an emergency service.
They sent a service tech out who initially stated that it was a component repair need (compressor), but upon consultation with Joe via the phone, suddenly it was a much larger issue and the whole system needed to be repaired. Not knowing any better, hamstrung by emergent summer heat, and unable to independently
A little context: last summer, our roof-top AC unit went out right in the middle of a heat wave. We'd had Polar Bear out for a small job or two previously, and was reasonably happy with their work, so, being in a bind, we called them again for an emergency service.
They sent a service tech out who initially stated that it was a component repair need (compressor), but upon consultation with Joe via the phone, suddenly it was a much larger issue and the whole system needed to be repaired. Not knowing any better, hamstrung by emergent summer heat, and unable to independently
Paul B.
Aug 02, 2016
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Alenka Burger
Feb 28, 2016
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