Our state-of-the-art facility, fine craftsman, and quality machinery is the perfect choice to repair your vehicle. After a car accident, you may be feeling stressed and overwhelmed about what to do next. Even a minor accident can result in significant damage to your vehicle, and continuing to drive a damaged car could do more harm or jeopardize your safety.
Figuring out where to take your vehicle for a repair, while working with your insurance company, can be a difficult process, but our team at Russell & Smith Body Shop is here to make it easier. There are a number of body shops in the Houston area, but not all offer the same level of support and service that we deliver.
We hold an I-Car Gold Class certification, which is the highest rating in the collision industry. In order to maintain this certification, each of our technicians and team members must keep up with training and education for major collision repair roles. Our facility uses state-of-the-art equipment and techniques to ensure your repair job is handled properly and safely.
Figuring out where to take your vehicle for a repair, while working with your insurance company, can be a difficult process, but our team at Russell & Smith Body Shop is here to make it easier. There are a number of body shops in the Houston area, but not all offer the same level of support and service that we deliver.
We hold an I-Car Gold Class certification, which is the highest rating in the collision industry. In order to maintain this certification, each of our technicians and team members must keep up with training and education for major collision repair roles. Our facility uses state-of-the-art equipment and techniques to ensure your repair job is handled properly and safely.
Services
At our brand new state-of-the-art Russell & Smith Collision Super Center your vehicle will be repaired by the best craftsmen in the collision industry, using the most modern equipment available. Most of today's automobiles are of unibody construction. Unibody repairs are done using our specialized equipment, operated by our expert technicians.
The Russell & Smith Collision Center will work with your insurance company. Make sure you work with a collision center that does quality work, not just the least expensive option. Your insurance company will issue you a claim number at the time you report your accident. Make sure you bring it in with you when you come in to begin the repair process, and our collision team will do the rest.
Russell & Smith Body Shop stands behind the work performed by our facility because we want you to be a loyal customer. Russell & Smith Body Shop offers a Lifetime Warranty: Our body & paint repair facilities back all collision repairs with a written warranty. Any defects in workmanship will be corrected free of charge unless caused by unreasonable use, maintenance or care of the vehicle.
Stadium Rent-A-Car is available inside the Russell & Smith Body Shop to provide our customers with a convenient way to drop-off and go. Once you drop off your vehicle for collision repair, we have rental cars available for you. We have a number of current models available from Ford, Honda, and Mazda.
Reviews (20)
George L.
Feb 02, 2022
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Eric Ferrufino is the worst customer service rep in the Houston area. Avoid him like the Bubonic plague.
We purchased a brand-new vehicle from Russell & Smith Honda, and the entire process was great. Very professional folks in both the front office and back office. A few months in, our new car was unfortunately rear-ended by a truck, and the rear bumper needed to be replaced. Naturally, we brought it to the Russell & Smith Body Shop. Eric Ferrufino was assigned to the claim from the start. He informed us that the rear bumper was unavailable, which we were understanding.
Fast forward six
We purchased a brand-new vehicle from Russell & Smith Honda, and the entire process was great. Very professional folks in both the front office and back office. A few months in, our new car was unfortunately rear-ended by a truck, and the rear bumper needed to be replaced. Naturally, we brought it to the Russell & Smith Body Shop. Eric Ferrufino was assigned to the claim from the start. He informed us that the rear bumper was unavailable, which we were understanding.
Fast forward six
Lisa Marie
Jan 03, 2022
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Brandi Neal
Oct 30, 2021
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I would honestly give it 4.5 stars! They are a very busy, busy, busy shop… but the customer service truly makes up for it. The manager is always available via email if there is a problem and they also got my recall fixed during one of my visits. I would strongly recommend them.
They also will drop you off home if you don’t have a rental car… and drop your car off to you. That was a very nice addition.
They also will drop you off home if you don’t have a rental car… and drop your car off to you. That was a very nice addition.
Jose Vazquez
Oct 19, 2021
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This body shop has terrible service reps that will flat out lie to you about part shortages and backorders. They will steal the parts for your work order and use them on other vehicles. If they know that you are using an insurance claim to pay for the repair work, they will not prioritize your car, as they know they already have a check waiting for them. Sadly they do not match the high standard of Mazda and you are better off finding a trusted independently owned repair shop than to go to this place. The quality of their repair work is not worth the hassle of the terrible customer service you
Junior Torres
Oct 18, 2021
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Throughout the entire process of the repair of my car Russell & Smith provided me with the best quality service to my truck. I would like to specifically thank Javier and Edward who were super helpful on providing me with accurate quotes and time windows for the repair. They were also very clear as to what my car needed and what needed to be done to ensure top quality which in the end was most definitely delivered , once again i appreciate it Javier & Edward 👍🏻
Matt Anderson
Sep 30, 2021
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Positive: Professionalism, Punctuality, Quality
Excellent service!! So rare to have a company go above and beyond to provide superior service. Thank you so much to Chris Allen (Service advisor) and the team for taking care of my truck so quickly, looks like nothing ever happened!!
Services: Body & Trim, Painting
Excellent service!! So rare to have a company go above and beyond to provide superior service. Thank you so much to Chris Allen (Service advisor) and the team for taking care of my truck so quickly, looks like nothing ever happened!!
Services: Body & Trim, Painting
Ina H.
Jan 27, 2021
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Excellent and professional place to get your car back to original shape! I unfortunately had been hit a few times driving around Houston. Each time, I made sure I sent my car back here to get fixed. It's quality work and the people you deal with communicate/update you regularly on the progress. I also want to give a shout out to Jessica L., who always listens and answers all my questions patiently. We always say bye with "let's hope I won't see you again!" So let's cross our fingers!
Byron J.
Feb 26, 2020
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My car was involved in a accident on Christmas Eve. I was hit by a driver fleeing the police. After discovering the driver was not insured, my claim and needs changed at the last minute. The body shop was super flexible and worked with me on the deductible changes, and offered me a rental immediately. I didn't need the rental, but the gesture was appreciated. Jeff was my rep and I have no complaints. The repair is top notch, good paint blend, nothing left undone or dirty. My odometer didn't have a surplus of miles or anything sketchy. I feel like my vehicle was in good care. The repair
Edgar A.
Jul 09, 2019
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6 Month Run-Around from Insurance Ends with Help from Kevin and Team
Background: Another car rear ended my mother's automobile back in mid January 2019. The police showed up, blamed the other individual for the accident, and we headed to Russell & Smith Body Shop for repairs.
Working with R&M: We dropped the car off, handed them all relevant paperwork to get in touch with the other individual's insurance, and we felt we were in good hands. About 10 business days later, we get the call that the car is ready to be picked up.
Insurance Run-Around: However, the car wasn't
Background: Another car rear ended my mother's automobile back in mid January 2019. The police showed up, blamed the other individual for the accident, and we headed to Russell & Smith Body Shop for repairs.
Working with R&M: We dropped the car off, handed them all relevant paperwork to get in touch with the other individual's insurance, and we felt we were in good hands. About 10 business days later, we get the call that the car is ready to be picked up.
Insurance Run-Around: However, the car wasn't
S. K.
Oct 06, 2018
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Took my car in for bumper paint repair, and less than a month later I noticed that the paint had started cracking possibly due to the Texas heat. Went back to R&S Body Shop and Joe not only took care of the repair on the house but also provided a brand new rental car again on the house while my car was in the shop. Joe was very courteous and understood my situation after having done the repair less than a month before. Would definitely recommend anyone who wants excellent and professional quality service to consider R&S Body Shop for their repair servicing needs!
Julie V.
Oct 05, 2018
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These guys did a great job replacing my bumper! They were very courteous and communicative about repairs and I got my car back on the day they promised I would. They even offered to run it through the car wash again since it had rained since they washed it.
Will definitely be coming back here the next time I need body work.
Will definitely be coming back here the next time I need body work.
Strad A.
Aug 10, 2018
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Superb service from the get-go! Inquired about repairing a dented hood, no thanks to highway debris (the bane of our existence).
Ryan offered a stellar quote - no frills, and, above all, the price was less than half of what was estimated by other reputable body shops. What's more, buffing a bumper scratch was included at no extra charge. Note that they were my first port of call when shopping around for an estimate, yet they undercut the competition staggeringly.
Phone updates were duly provided, and the job was completed on time. Results: clean vehicle, immaculate repair work!
Kudos to
Ryan offered a stellar quote - no frills, and, above all, the price was less than half of what was estimated by other reputable body shops. What's more, buffing a bumper scratch was included at no extra charge. Note that they were my first port of call when shopping around for an estimate, yet they undercut the competition staggeringly.
Phone updates were duly provided, and the job was completed on time. Results: clean vehicle, immaculate repair work!
Kudos to
David I.
Apr 27, 2018
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Took my Honda Civic in for a new bumper, on Monday. Technician said by Friday. They had the car ready a day early!! Looks great again!!!
(Just one thing. Tell the tech in the shop NOT to turn a customer's speakers up double what they were set at. Got a big surprise when I started the car. Had a speaker been blown or I had busted one when then Honda would be paying for the repairs. A customer's vehicle is not for the techs to play with.)
(Just one thing. Tell the tech in the shop NOT to turn a customer's speakers up double what they were set at. Got a big surprise when I started the car. Had a speaker been blown or I had busted one when then Honda would be paying for the repairs. A customer's vehicle is not for the techs to play with.)
Annie H.
Dec 23, 2017
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I don't usually write reviews but for the sake of the people out there who is considering this place, DO NOT, I repeat, DO NOT go there!
First, their front desk receptionists were rude and unfriendly. I did not feel welcomed the second I walked through the door. Instead of a proper greeting, she just goes "yes?" I was shocked from her attitude and when she asked who I need to see, she was so impatient I almost lost it and wanted to speak to the manager.
Second, for a repair place, you would think they have all the tools and equipments. But I had to drive there to give them my
First, their front desk receptionists were rude and unfriendly. I did not feel welcomed the second I walked through the door. Instead of a proper greeting, she just goes "yes?" I was shocked from her attitude and when she asked who I need to see, she was so impatient I almost lost it and wanted to speak to the manager.
Second, for a repair place, you would think they have all the tools and equipments. But I had to drive there to give them my
Adrian C.
Sep 07, 2017
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I see some people post the best body shop in Houston. I hope that is not the case.
My insurance listed this as one of several places they work with to get repair to my truck.
At first I dealt with a man named Daniel, impressionable, he made me feel comfortable with their ability to take care of my truck I (which had less than 13,000 miles on it).
I picked it up a couple days later than estimated at closing time. No biggie about the couple days.
Upon driving home I noticed play in the steering wheel, which wasnt there before.
I called the next morning and told Daniel of the issue. His first
My insurance listed this as one of several places they work with to get repair to my truck.
At first I dealt with a man named Daniel, impressionable, he made me feel comfortable with their ability to take care of my truck I (which had less than 13,000 miles on it).
I picked it up a couple days later than estimated at closing time. No biggie about the couple days.
Upon driving home I noticed play in the steering wheel, which wasnt there before.
I called the next morning and told Daniel of the issue. His first
Marlon M.
May 21, 2017
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We had a great experience deal with Russell and Smith after getting into a fender bender. Steve and the young lady at the front desk(can't remember her name) but they were very helpful and made our whole repair smooth. Russel and Smith collision even kept us updated via email of each step/process that they completed and it was a breeze with them dealing with our insurance. We would definitely use their services again.
Aaron B.
Aug 18, 2016
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I was having an issue with some Ford touch up paint: the YZ "Oxford White" that comes in a touch up pen is a poor match for the color of my 2016 Mustang.
I swung by to ask the paint people at Russell & Smith Collision if they had any advice. The paint guy smiled when I explained my problem, as he knew EXACTLY what I was talking about. He then made me a touch up bottle of paint that is a PERFECT match. Seriously, I can't even tell where it's applied to my car.
Talk about customer service!!! This is how you win customers for life.
I swung by to ask the paint people at Russell & Smith Collision if they had any advice. The paint guy smiled when I explained my problem, as he knew EXACTLY what I was talking about. He then made me a touch up bottle of paint that is a PERFECT match. Seriously, I can't even tell where it's applied to my car.
Talk about customer service!!! This is how you win customers for life.
Stacey N.
Mar 16, 2016
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I just picked up my car from Russell and Smith. They did a great job on the exterior repairs, the front desk had great customer service. However, after inspecting my car before I paid them over $7K, I saw that my interior was left filthy and it appeared that something had been spilled in my seats. My car was brand new before an accident. I had only been driving it for 1 month.
When I brought it to their attention a guy named William Vargas came out to see what I was talking about. (1) He came out with a dirty napkin in his hand (2) He spent time looking all around the car (time that could
When I brought it to their attention a guy named William Vargas came out to see what I was talking about. (1) He came out with a dirty napkin in his hand (2) He spent time looking all around the car (time that could
Gabby H.
Mar 05, 2016
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I want to say they do not deserve the one star I'm giving them. Someone hit my car at the end of January, once all the insurance rhetoric was figured out, I chose to deal with R&S collision to repair my 2014 Accord.
Daniel was my contact person. He was very impersonal over the phone, and he was just as rude in person. When I first dropped off my car, the African American young lady was more interesting what she had going on with her phone, then she took my keys, told me that Daniel would call me when the work is done. No estimate of how much time it would take, or anything. She didn
Daniel was my contact person. He was very impersonal over the phone, and he was just as rude in person. When I first dropped off my car, the African American young lady was more interesting what she had going on with her phone, then she took my keys, told me that Daniel would call me when the work is done. No estimate of how much time it would take, or anything. She didn
Heather M.
Dec 17, 2015
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The last thing you want to deal with after someone hits you is bad customer service. You have already been inconvenienced with the accident/rental car/waiting on insurance to get it together. So, don't take your car here. The service was all around horrible. I was told my car would be ready Friday, then it wasn't ready until next Tuesday. When I got there, Daniel took his sweet ol time getting to me. I saw him walk back and forth at least twice and he was told I was waiting. He was not even helping another customer. Rude. Then, if he was my rep, shouldn't he have looked
