Parts Charlotte

This is THE WORST business I have ever dealt with! They have the worst reviews as well as the worst reviews with the BBB and unfortunately my warranty company is using them to fix my refrigerator. I have been dealing with this since September 5th. In the past few days I have called 5 times to set an appointment and they have given me several excuses, tell me they will call back and they do not call back. They are ridiculous, unprofessional and I do not know how they are still in business!!!!

They should feel so fortunate they are able to keep their business open considering the circumstances

Absolutely disgusting and unacceptable customer service. Best Buy / Warrantech assigned them to my dryer repair. This company also goes by Service CenterFTC and Premier Appliance Repair Team. They were no-show/no-call to my appointment. Unable to reach them by telephone/voicemail/emails. Finally, months later, someone actually answered their line and said they don't need to come out before ordering parts. She said the parts would be in in one week and will call me then. After another 2 months and 9 unanswered emails to their scheduling and escalations department, Warrantech dropped

Absolutely Terrible, Repair call was made in May 2020. It is now August 2020 and my refrigerator still has not been repaired and meanwhile my floors are being ruined from dripping water from the refrigerator. The technician came out and said it was one thing one time and then another the next time. The second time he said it was the compressor and then after calling week after week later he said the part had not arrived. I called LG back only to find out the part was never ordered and the service call had been closed as completed. Meanwhile I still have a refrigerator that's leaking water

This "company" is the absolute worst. Like previous reviewers, I also had the misfortune of being referred to them by my home warranty company. Our refrigerator died a few weeks after the COVID-19 pandemic. I learned the hard way that there was not a single refrigerator or freezer (new or used) to be found anywhere in the country. The shortest wait period (which kept growing longer and longer) before we could get a refrigerator was, at the time, August 2020! In the meantime, I called my HW company and filed a claim. Long story short, Parts Charlotte must exist in name only. ALL

TERRIBLE COMPANY They are used as a third party from my extended warranty company. The set up went fine but been waiting all day for a 9-2pm call that I had to beg them to give me. Originally they wouldn't give a window. Only to find out they said my appt was 5 days prior. Guess what, they didn't show up then either, so another slap in the face. Nobody can get a hold of them including the Warranty company. DOnt ever use them even for a third party. I will be asking for my money back on the Extended warranty and go with the manufacture. All reviews have said the same thing so its

Worst experience ever. They were contracted out from Frigidaire to fix my microwave. The order was put in November 2018. They sent a tech out to diagnose my repair, and then repair it. The second time he came out, he claimed they didn't give him all the parts he needed so he would put it in what he had. This included the magnetron and diode. He said he would come back with a transformer that he "thought" was in his shop. He wanted to leave the microwave on my counter. I asked that he put it back up above the stove Incase he had to order the part. It is now January of 2019 and my

Beware a co. called Parts Charlotte (electricians) aka TNMS.
They were referred by my Home Warranty co. and have no showed 4 times! Yes, 4 times. They finally called today saying they were on their way, be here in 30 minutes, that was 4 hours ago. They do not return phone calls, texts, voicemails, or emails. They have an excuse every time, broken computer, broken truck, bad brakes, ....The Worst "service" I have EVER experienced!