D-3/A-OK Appliance Service

Do not call this company. They have a drop down menu for Kenmore. 8 hours later after emailing me an appointment day they call and tell us they don't service Kenmore. We had to submit model and serial to get appointment. Really??? What a waste of my time and theirs! Will never call them again. I could have scheduled someone else! Thanks a lot jerks!

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
He was very professional and friendly. Knowledgeable and efficient. Would recommend to anyone having appliance issues. This was done under warranty and with all the problems we've had with Samsung, hopefully your prices are reasonable once we have to pay for repairs! :)
Service: Repair microwave

Positive: Professionalism, Quality, Value
Glenn diagnosed the problem without overselling. Took the time to explain what was happening with an older model dishwasher, and showed me what to look out for in the future. Good service, good value.
Service: Repair dishwasher

Having purchased an extended warranty for our Jenn-air dishwasher, we have been badly treated by this company which has an albuquerque office. First, it took a number of days to get a service technician out to look at the dishwasher, which was no longer draining (and even here the office had confused the original date for the service that we had been told). Of course, the technician told us when he did show up that our dishwasher required a part, which he nor the abq office had on hand, and that it would need to be ordered and a follow up visit scheduled. Second, we were not notified when the part

We had a local repair place come and look at our dishwasher, they cam back and told me the dishwasher was leaking because it was not level, and sent me a service charge, even though the dishwasher was still leaking. I called Whirlpool and they got me set up with D3/A-OK Appliance Service.... I was surprised to see they were out of Colorado Springs and was thinking it would be a long time before I would get any service, being that I am located in Delta CO. Turns out they have a tech in Grand Junction, he came and looked at our Dishwasher and determined it was a bad gasket, they ordered a new one

Had them do a repair to an ice maker under warranty....it's still broke after they "fixed" it and I can't seem to get an answer on when it will be fixed. It's ice so I'm not bent but wow this company sucks. No call backs, no help of any kind and I am at a loss. The tech even left tools at my home and when I told them they said they would call back and never did. So weird that it's telling me this company is broken and just taking whatever biz they can get away with.....for an ice maker??? Your company can't even fix an ice maker? Don't let them fix

My 3 year old Maytag just would not turn on. Tried unplugging it, plugging back in and nothing. Checked the breaker box. All was good. Called Maytag on October 25th and they set up an appointment with D-3/A-OK for November 8th! Then the night of October 25th, I got a robocall that they would be out on the 26th between 8 am and 5 pm. Hmmm? I called the company on the 26th to see if they were coming out that day. They said no, and repairman would call to confirm appointment for November 8th. Well, he called on the 26th and said new appointment date was now November 15th, and might get pushed back

D3 most horrible service I have ever received!!!! We contacted D-3 to fix our Samsung washer. A tech came out and said it needed a new draining pump and was an easy fix. They just needed to order the part. The first time they were scheduled to come out and fix it they canceled because the tech had a family emergency. They rescheduled for a week… later. On Monday the tech came out and was in my laundry room for about 30min. He said there was good news and some kinda bad news. Good news was my washer was fixed. The kinda bad news was they sent him the part for an older model of our washer

We called this center because they had done warranty work for us in the past. We weren't aware that a $112 service call is added to any visit plus labor, parts and misc. charges. For a oven fuse replacement we paid $299 labor for an hour job. The part was $88 and then a random charge of $12 plus tax. Management explained the process and apologized for it not being outlined on the receipt. I believe this service company can do the work, just be aware that $112 will be added as they do not let you know.

We have been trying to get our 1 year old Whirlpool refrigerator repaired since early May. At that time it was under warranty. They ordered all the parts they thought they would need to repair it. WITHOUT EVEN LOOKING AT IT!!! My husband got really aggravated with them & hung up. Because we purchased an extended warranty with Lowe's I called them. I got a call from D-3/A-OK and was told that they don't come out here (Cripple Creek, CO)...I explained that Whirlpool was suppose to fix it under the warranty. Then she saw that Whirlpool was going to pay the mileage for them to

Absolutely horrible. So apparently they are the warranty service for Maytag. NOT A GOOD CHOICE THERE.
I purchased a Maytag washer on 4 January of this year, 2021. A technician from D3 has been out twice now, has replaced the control board. Unit is still not working. They do not know what the issue is. I am now requesting a replacement or refund. Whirlpool has stated that the washer needs to be deemed not repairable. The problem is that the technician from D3 states that anything is repairable given enough time and parts . Of course it is, where is the line drawn though. Currently been without

I scheduled warranty repair on a refrigerator in our large RV and clearly told them where it was located. They confirmed the appointment and I mentioned again that it was in an RV. I went to the trouble of removing all the material around it and had it pulled out for them. The day of service the manager called and refused to send out someone to even look at it. No help at all.

This place is horrible. Unfortunately they seem to do alot of appliance warranty work here and its not good. The only number i was given for contact about my washer part was a technician number, which didn't go well. Then i was told one day that the part I needed was in Nebraska and now no one knows where it is. Ive received horrible customer service. Btw, washer is only 6 months old and needs a new control board. Dont buy maytag and do not use D3.

I have a Samsung gas range whose control panel went wacky, Samsung warranty directed me to D3. 3 attempts at replacing the part left me with perfectly working unit. However 3 months almost to the day a big bubble has protruded from the plastic and the panel is starting to discolor in places. I don't know if they replaced the part originally with a after market piece or what. Of course now it out of warranty and I'm frustrated. Not sure I trust this company now.

So we had a warranty service to get done. D-3/A-OK was very responsive and did a great job with the repair. I do think that had the service not done under warranty I would have been really frustrated with the price of the repair. The $119 visitation fee is really high, but unfortunately is pretty standard everywhere. The technician, Anthony was really good. He was fast and extremely courteous.

We have an issue with our Maytag Dryer purchased about six months ago. This is the only company in our area that could do the warranty repair and it has been a joke. After a month and half of trying to figure out the problem we still don't have a working dryer. The most recent appointment (after the first appointment where they misdiagnosed the problem) we told the woman scheduling the appointment the dryer wouldn't heat up. She automatically says it's the heating element and we would have to wait a week for the part to get here. The part gets here and of course it isn't the

On 10/27/20 I called D3/A-OK Appliance regarding a problem with my dryer. It was making a squeaking noise.

On 11/6/20 the technician determined the support roller was bad. It took 23 minutes to complete the work. I priced the roller at $12. I was charged $61 for the roller and $128 for labor for a total of $189. The tech was on-site for 28 minutes.

On 11/19/20 he came back a second time to replace the roller. It took ten minutes to replace the roller only to find out that the idler pulley was making the noise. I priced the pulley at $5 and he charged me $78 for a new pulley and no charge

Please explain how 27 min to change a fan in my fridge can cost $304.90 in LABOR charges? What a racket! The tech even commented that I should be grateful because they "raised their rates after I scheduled a repair".