But we'd seen enough problems that we knew there was a better way to work and to treat our customers. Our mission is to prove that when it comes to restoring your home or business, no one in Phoenix, Mesa, Gilbert, or the surrounding area cares more than we do.
We do that each day, with every job, by preventing the problems that lead to increased frustration during the restoration process: poor communication, doing what's cheaper instead of what's right, and overpromising and underdelivering.We do just the opposite. We restore more than just buildings. We restore lives.
We provide restoration services to residential and commercial properties for the most common problems: fire, water, mold, and storm damage in Phoenix, Mesa, Gilbert, and the surrounding area. As a full-service contractor, you work with one team whose single focus is bring your home or business back, and in better shape than you could have imagined.
We do that each day, with every job, by preventing the problems that lead to increased frustration during the restoration process: poor communication, doing what's cheaper instead of what's right, and overpromising and underdelivering.We do just the opposite. We restore more than just buildings. We restore lives.
We provide restoration services to residential and commercial properties for the most common problems: fire, water, mold, and storm damage in Phoenix, Mesa, Gilbert, and the surrounding area. As a full-service contractor, you work with one team whose single focus is bring your home or business back, and in better shape than you could have imagined.
Services
At RMR team members are passionate about the help they offer, both to their team as well as the customers they serve. They genuinely want to offer help and be accepting of others help. They are committed to providing a high level of care to the customers of RMR. They not only want to restore properties, they want to restore the lives of the people who have experienced an unexpected disaster in their life.
Adam has spent the last 15 years learning how to deliver superior help to homeowners and business owners affected by water, fire, or other unplanned disasters. In 2009, Rocky Mountain Restoration was founded with the vision of bringing professionalism and empathy to the disaster restoration industry.
Rocky Mountain Restoration is currently looking for the right candidates to help take our company to the next level! Over the last year we have grown over 80% and we need help to continue our growth. We are a local water restoration company that has been in business for 12 years. We pride ourselves on our fun work environment.
We want to feel back to normal as soon as possible. It's a time of high anxiety and stress. It's also a time when people can easily be taken advantage of when they don't have an honest guide through their restoration project. Emergency Service - We respond to your call and arrive at your home in 60-90 minutes.
Even in the desert, water damage is common in homes and offices. It's actually the fastest growing type of claim on homeowners insurance, according to the American Insurance Association. When it's possible, turn off the water at its source or call us for help. Begin mopping up water to reduce its flow and damage until we arrive.
Reviews (25)
Andrew Munro
Jan 04, 2022
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Positive: Professionalism, Punctuality, Quality, Responsiveness
Our entire experience so far with Rocky Mountain Restoration has been exceptional! Lee came out yesterday and could not have done his job any better! He was not only very professional but also friendly and a joy to deal with. Thank you Lee for all you did
Service:Â Water damage cleanup
Our entire experience so far with Rocky Mountain Restoration has been exceptional! Lee came out yesterday and could not have done his job any better! He was not only very professional but also friendly and a joy to deal with. Thank you Lee for all you did
Service:Â Water damage cleanup
Kim Macy
Jan 02, 2022
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Lori Biondo
Dec 28, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
James was very responsive, professional and courteous. He went the extra mile to make sure the area was completely clean and dry by Christmas. Because of my experience with James, I would definitely recommend them to anyone needing restoration services.
Service:Â Water damage cleanup
James was very responsive, professional and courteous. He went the extra mile to make sure the area was completely clean and dry by Christmas. Because of my experience with James, I would definitely recommend them to anyone needing restoration services.
Service:Â Water damage cleanup
Matt Hall
Dec 27, 2021
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Kris Hellenberg
Dec 23, 2021
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Bonnie M.
Dec 17, 2021
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I had a leak under my kitchen sink.My plumber fixed the leak but there was a big mess and everything was wet.So my plumber referred me to Rocky Mountain Restoration. I am so glad they were the ones that helped me out.
They solved my problems snd went above and beyond for me
Thanks Chris Ford and The RMR Tesm
They solved my problems snd went above and beyond for me
Thanks Chris Ford and The RMR Tesm
Mike Esqueda
Dec 17, 2021
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This company is literal trash. They send out a water mitigation and clean up crew to a friends house. All they did was go in and put fans. Then they wanted to get the check directly to them from the home insurance. They even wanted to leave the fans at his home longer. But the water was gone, and no longer needed. Then they went from $2000 to about $13000.
The communication with this company is complete trash. They don't call back when they need to or make the promise to. My friend contacted legel adivisors. And he was told that this company has had many similar situations. And that they are not
The communication with this company is complete trash. They don't call back when they need to or make the promise to. My friend contacted legel adivisors. And he was told that this company has had many similar situations. And that they are not
Kaki A.
Dec 16, 2021
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We had a pipe break in the kitchen wall....plumber stopped working as there was water on the floor under dishwasher and walls were wet. He knew we had to get a restoration company in and called Rocky Mountain. Logan was our project manager; he set up the demolition...we were very pleased with the workers that did the restoration. The cleaned up and made things "livable", as much as you can do without a kitchen. We would definitely recommend Rocky Mountain Restoration for any of your needs.
Kaki A
Kaki A
Teri Hendricks
Dec 06, 2021
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We were connected to Rocky Mountain Restoration by our plumber, and they were responsive after hours, getting us scheduled right away. We had water heater leak in garage, and they had to remove drywall, insulation, and placed a dehumidifier and multiple fans on that one area for a week to dry us out. They came by every other day or so to re-evaluate. They coordinated with the plumber, contractor, and insurance. Kept me informed every step of the way. I highly recommend them.
Enrique Zaldivar
Nov 05, 2021
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Had a significant leak in my kitchen and had heard good things about RMR from a friend who used them in the past. They showed up about an hour after I had called. Super responsive!
Brian was super helpful, reassuring, and communicative. Helped me through the process of filing a claim (seeing as I was very unsure of how to go about it). They set up some equipment and then the Project Manager Nick was nice, communicative, and helped me understand the timeline of the work that was to be done.
Great experience! If I ever have water issues again I'm definitely going with Rocky Mountain! RMR is the
Brian was super helpful, reassuring, and communicative. Helped me through the process of filing a claim (seeing as I was very unsure of how to go about it). They set up some equipment and then the Project Manager Nick was nice, communicative, and helped me understand the timeline of the work that was to be done.
Great experience! If I ever have water issues again I'm definitely going with Rocky Mountain! RMR is the
Frances McCabe
Nov 02, 2021
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Trevor was punctual, courteous and professional. He explained everything and reassured me that Rocky Mountain Restoration will contact my homeowners insurance to complete the process. He set up a return visit to check the progress and above all made me feel comfortable knowing that the whole process will be done expeditiously. He is an asset to Rocky Mountain Restoration.
Andrew G.
Sep 23, 2021
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This company billed for things they never did and my insurance claims adjuster said their bill was the largest he had ever seen in the over 32 years in the insurance business. They call disconnecting the dryer which in my case was unplugging it from the electrical outlet only and that costs $55. If a plumber fixing a leak tells you to go with them, I guarantee they are getting a kickback. Don't use them, RUN!!!!!
Eagle R.
Sep 09, 2021
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James H.
Sep 01, 2021
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Graham B.
Aug 13, 2021
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We found a plumber on Yelp who turned out to be extremely dodgy. I was at the gym when my wife accepted their estimate. We had a flood and they ended up replacing outside plumbing which was not at all required and VERY expensive. When I got home they were already done and RM were onsite sizing up the restoration (shilled in by the plumber). It was a stream roll job, when you have a flood it is overwhelming. My insurance adjuster then called me and asked me to google RM. I was going to be billed for a lot of work insurance wouldn't cover. I did and I asked them to quit the job. Caught a bullet
Tim M.
Jul 04, 2021
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Called on a Saturday of a holiday weekend after finding a bit of mold after fixing a leak. They had someone out within 45 minutes for a free inspection. Within two hours Mike had remediated the mold, cleaned up after the plumber who had left a bit of a mess, and made sure I had no other evidence of mold where the drip was occurring. He wore booties, was friendly to my kids, and was a wonderfully pleasant person to work with for this minor project.
Kelby C.
Jul 01, 2021
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This company is amazing! They are extremely informative and thorough. We had to be out of town for part of the process and they were always communicating with us about when they were going to be there and when they left, always leaving us details about what they were able to do that day. We felt like we could trust them. We really appreciated them and I worked mostly with Patrick and we cannot give them a high enough review. Great company with amazing ethics. Thank you!
Jenny L.
May 16, 2021
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I'm profoundly dissatisfied with the service I received from Rocky Mountain. My insurance refused to pay out until they received a picture from Rocky Mountain. This picture was supposed to be taken before the demolition took place. I am now acting as a mediator between the insurance that I pay for, and this service that I also am paying for. So far we have been living out of townhome for two weeks, and we are still waiting for results from Rocky Mountain. You might want to consider going elsewhere for service. I will update this review once this job is completed.
Koko W.
Apr 22, 2021
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Jessica S.
Apr 15, 2021
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The 1 star is for the techs that showed up and did demo on our bathrooms that we experienced water damage in. They did a good job, otherwise I'd give ZERO stars! This company price gouges and then tries to bully you into paying their ridiculously inflated prices by threatening filing a lien on your home. Look them up on the county recorder site, they have filed many liens!! Creeps!
It took a month to get the invoice but when they finally sent the invoice to my insurance company I noticed that they were charging for work that wasn't even done! But, like any adjuster would, they reviewed
It took a month to get the invoice but when they finally sent the invoice to my insurance company I noticed that they were charging for work that wasn't even done! But, like any adjuster would, they reviewed
Melody J.
Feb 01, 2021
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20sq foot water closet with bio hazard under a few tiles. Final bill $5800. Due to the small area and possible insurance ramifications we asked for a "guesstimate". I have rounded that up to $3000 and fully expected the bill to be $3500 or $4k max.
I would encourage no person i know to use any of these services. Staff were in my house a total of 2 hours with approx 4 days of "fans". Total rip off.
We would have put this claim through insurance had we realized it is a giant money grab.
They make NO attempt to limit your financial exposure. AVOID AVOID AVOID
I would encourage no person i know to use any of these services. Staff were in my house a total of 2 hours with approx 4 days of "fans". Total rip off.
We would have put this claim through insurance had we realized it is a giant money grab.
They make NO attempt to limit your financial exposure. AVOID AVOID AVOID
Talon J.
Dec 18, 2020
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Karina B.
Aug 12, 2020
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First of all, their response to COVID has been incredible, Travis was incredibly professional and very aware of the new reality we are in. Gave em a call originally because being from Colorado, I love the Rocky Mountains so I had to call the AZ company repping the Rockies in the desert. Usually, when I base my decision off of things like a name of a company instead of checking reviews, I get disappointed - not this time! Travis definitely answered all my questions, and provided great customer service. Thank you thank you thank yo
Ari Y.
Jul 14, 2020
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Dakota came out and was very professional and courteous. He but on booties before even entering the house and was very thorough. I hate saying this but it is hard to find a good company that has employees that care about the company and the customer/client. Dakota was very nice and explained everything well and was honest on what I was needed.
Ashley K.
Mar 13, 2020
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*update* it appears everything was a misunderstanding with their billing department and a newer employee. I truly appreciate them owning the mistake and they have since smoothed things over.
Do not sign anything and do not use this company bottom line. They will run their equipment longer than necessary to run the bill up more than necessary, and per the insurance they're using higher than market price gauging over the reasonable charges and them come after you for them over charging. Their customer service is rude as can be.
Do not sign anything and do not use this company bottom line. They will run their equipment longer than necessary to run the bill up more than necessary, and per the insurance they're using higher than market price gauging over the reasonable charges and them come after you for them over charging. Their customer service is rude as can be.
