Explained what was going on in shower, advised on dishwasher, freezer water line, and washing machine drain hose, no work was done just explanation of what was going on. He knew what was going on just by looking and advised me what had to be done to fix it. He was professional and likeable. Have used Plumbing Masters twice now and each time have found the technicians professional and knowledgeable.
Also responsive in terms of getting out to the residence. Both regular service and emergency plumbing services were used. Call for conditions & restrictions/Present coupon at time of service/Not available to combine with other offers/Offer limited to one per household/If the coupon is a repair, the price of repair diagnostic does not reflect the cost of completed work.
Also responsive in terms of getting out to the residence. Both regular service and emergency plumbing services were used. Call for conditions & restrictions/Present coupon at time of service/Not available to combine with other offers/Offer limited to one per household/If the coupon is a repair, the price of repair diagnostic does not reflect the cost of completed work.
Services
Plumbing Masters offers fast plumbing service from plumbers who are truly friendly and who care about getting your home fixed. We are a local, full-service plumbing company serving the Phoenix, AZ and the surrounding areas. No matter what you need to have repaired or when your plumbing problem occurs, we are ready and waiting to fix it for you.
Plumbing Masters is searching for plumbers that are highly motivated and who genuinely care about the customers they are serving. The perfect candidates will be comfortable running calls, pitching in and helping other plumbers, and of course, have a great attitude and a smiling face. We offer competitive wages and benefits.
By being one of our valued Club Members you will receive discounts on all your plumbing repairs and receive Lifetime Warranties that far surpass other contractors. You will go to the front of the line when you call our office for services, no questions asked. The next available Professional Plumbing Technician will be dispatched to your home.
Reviews (29)
Donna C.
Dec 09, 2021
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Liz
Dec 05, 2021
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I called this company, telling them what I was advised that I most likely had a main water supply leak to pool but that I needed this confirmed. They scheduled an appt, then called me, the next day, at the time of my appt, to tell me that they don't service this type of leak. So unprofessional! They wasted my time and I'm in a hurry to get this leak taken care of. They should've told me this when I first called as I could've used another company, which I cancelled, because they said they will come out.
Linda S.
Jul 30, 2021
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Requested a plumber take a look at our NEW water softener. After agreeing to pay the obligatory $29.95 fee for someone to "take a look" we agreed on an appointment today between the hours of 11-3 p.m. About 2 p.m. the office called advising he was delayed and would be here closer to 3 p.m. Nothing I could do but wait. At 3:30 p.m. I called the office to find out what was going on and Michaela said "When I talked to you earlier I told you he was delayed.". She denied ever saying he'd be here closer to 3.
Wasted my entire day waiting. I did not reschedule but told them
Wasted my entire day waiting. I did not reschedule but told them
Irma S.
Jul 03, 2021
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Very disappointed. I scheduled my appointment one week in advance. I was getting new countertops and needed a plumber to install my new kitchen faucet, garbage disposal and dishwasher. On the day of my appointment, no one showed up. I called and they couldn't find my appointment and blamed it on their system. Yet found my original call for my appointment. I rescheduled for the next morning and still no one showed up. When I called they said everyone was in a meeting and no one was available until 1 pm. My appointment was at 7:30 am. I told them I would call someone else so I called Reddi Services
Jeff Willmore
May 27, 2021
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Tim Jones
May 05, 2021
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Their 3 man team repiped the entire house correctly, for my 82 yr old mother. We had 3 different types of plumbing pipe to include galvanized steel,copper,and pvc....also included was old school asbestos in the drain vent to be removed. Lovely. They quoted a fair price and lived up to their promise to perform and beyond. We were in tough spot..no water,catastrophic flood,showers in the backyard with a water hose till I could get there from out of state to help clean up the mess.
Plumbing Masters -plumbers for life.
Thanks guys.
Plumbing Masters -plumbers for life.
Thanks guys.
Michele B.
Apr 07, 2021
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Erika P.
Mar 24, 2021
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DO NOT USE: Plumbing Masters is overpriced, but we were in a bind. My mom passed away and we are selling her home. My mother was a very loyal and long term customer. I called PM since they had installed the original water heater years ago. So, I paid $1800 for a new water heater last month. Later in the month, at the home inspection, the water heater installation failed inspection because it lacked a drain pan and there is a pipe for the drain. There was a pan with the old water heater. I called PM and I said they should come and fix for free ( especially given the $1800 installation price)
Jhane C.
Mar 01, 2021
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I experienced a major leak at my home from the exterior. As a new home owner this was beyond scary. I called several plumbing service providers and no results. Finally I reached out to Plumbing Masters. My appointment was confirmed by wonderful text message that even included a picture of the technician and a short bio. Michael Pace came out and fixed the problem within a few hours. He even showed my husband a few things about plumbing which has been super helpful. He was beyond professional and knowledgeable. Michael is very personable, extremely efficient and most of all HONEST. Thank you Michael
Michael R.
Feb 21, 2021
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Well, firstly, I'd love to thank the tech that came out today. He was awesome. His attitude was great, and he stuck with it, even when it wasn't resolved at the end of the visit.
My tankless water heater (2 yrs old) stopped working. Faulting out error code 12. While he was here, troubleshooting, we got Rheem on the phone regarding warranty. The tech originally said he would clean the flame rods but didn't think that'd be the fix. Yes, I agreed to the service. But for the flame rods and ig otros to be removed, (them be already clean), and at the end of the night, we have to
My tankless water heater (2 yrs old) stopped working. Faulting out error code 12. While he was here, troubleshooting, we got Rheem on the phone regarding warranty. The tech originally said he would clean the flame rods but didn't think that'd be the fix. Yes, I agreed to the service. But for the flame rods and ig otros to be removed, (them be already clean), and at the end of the night, we have to
Kristin G.
Feb 05, 2021
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Husband made an appointment last Saturday over the phone, was told someone would be here on Wednesday between 1-6pm. They called to confirm the appointment on Monday, but never showed up on Wednesday nor called to say they wouldn't be here. Husband called that night to figure out what happened, was told we would be contacted immediately. Never were.
Ended up paying more for a different plumbing service who actually showed up. Avoid using this company unless you want to micromanage their time to make sure they do the job.
Ended up paying more for a different plumbing service who actually showed up. Avoid using this company unless you want to micromanage their time to make sure they do the job.
La Rey N.
Jan 17, 2021
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Called them due to having a water leak inside the wall, they showed up charged me $278 to detect the leak and $401 to fix it. Due to the extent of the damage I had to file a homeowners insurance claim. They assured me I would be reimbursed and requested that I pay upfront. Needless to say I was not reimbursed. When I requested the plumbing report and photos for insurance as they still needed them they refused to provide me with the report and photos even though I am the customer and had already paid for the repair. They said they could only provide them to insurance, when insurance called to request
Debbie Carter
Sep 28, 2020
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Nick from Plumbing Masters just came out to do a hot water tank flush. He advised keeping an eye on the older tank, but did not do a hard sell on a new one (which would be nearly $2k). He also fixed a leaky shower head and replaced a part at no charge. Gotta say - his outstanding customer service and friendly, professional attitude won the day! Thank you, Plumbing Masters!
Shobhna D.
Sep 20, 2020
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They had a discount special... so I decide to try them. They serviced my kitchen clog drain just 3 days back.... and it is clogged again. The Tech servicing our drain was very polite and professional, so no issues with him. the company But when I called back to let them know that my drain was clogged again, they said they do not warranty work on discount specials. In my opinion, not good business. So we went back to our original plumbing company who always warranties their work.
William Haynes
Aug 08, 2020
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Elizabeth Driscoll
Jul 27, 2020
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Von R.
Jul 16, 2020
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Deceptive advertising...
A few days ago, we had the misfortune of having a slab leak in our home. Responding to a coupon for "Slab Leak Detection Repair Consultation" on there website (see screenshot below), I telephoned Plumbing Masters and explained that we specifically have a slab leak and wish to take advantage of their advertised special. After discussing our problem in more detail, the phone representative kindly offered to wave the $29.95 Slab Leak Detection Repair Consultation and promptly scheduled an appointment with one of their trained technicians. This was music to my ears
A few days ago, we had the misfortune of having a slab leak in our home. Responding to a coupon for "Slab Leak Detection Repair Consultation" on there website (see screenshot below), I telephoned Plumbing Masters and explained that we specifically have a slab leak and wish to take advantage of their advertised special. After discussing our problem in more detail, the phone representative kindly offered to wave the $29.95 Slab Leak Detection Repair Consultation and promptly scheduled an appointment with one of their trained technicians. This was music to my ears
S. S.
Jul 15, 2020
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Terry Agorgianitis
Jun 29, 2020
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Stay Away! This is the biggest rip-off company I’ve ever dealt with. I called them for a clogged drain pipe; they couldn’t unclog it and told me they would have to locate the clog with a camera. I was told that that would cost $348. They came back the next day, located the clog and sent another guy to come out and dig up the driveway and fix the clogged drain. It took this guy 3 hours to do the whole job, and the final bill was a whopping $4619! They knew that I had been unable to use water in the house for almost 3 days, and just arbitrarily threw this outrageous charge at me knowing I was
Nancy S.
Dec 20, 2019
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Eric was so pleasant to work with. He explained everything and in a couple of hours my Toilet was installed by Drake. Drake was pleasant as well. As a young man he sure knows his business. He was kind and courteous and showed me what was going on with the Toilet. He was in and out of here in a timely manner. Thank you for sending the best. They both represent your company well.
Nancy S.
Nancy S.
Carl B.
Dec 19, 2019
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Melinda C.
Nov 06, 2019
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I wish that I had read these reviews a couple of months ago before I spent 2300.00 to install a new drain in my laundry room and bought a 2 year membership! My husband told me then that it was way over priced! Live and learn who not to trust! Today I had them out for my "free member estimate" for fill valves for my toilets they want 213.00 per toilet for a 25.00 part! They won't install my attachable bidet because of "liability". My son is going to do the work. Wasted money on a membership these plumbers are very overpriced! Also, they didn't cover their shoes before
James Weatherly
Oct 28, 2019
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My technicians Jessie and Levi were awesome. They were on time, polite, professional, and upfront/honest. Jessie explained my entire plumbing layout to me in an easy to understand manner. They saved me thousands of dollars by his presistence in fixing my problem as cost effectively as possible. They had great attitudes and we're very personable. Would definitely recommend.
Bruce B.
Jun 07, 2019
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I am very, very happy with the installation of my new whole-house water softener by Josh Vanbronckhorst of Plumbing Masters. He showed up on time, was friendly, helpful and highly professional in his presentation and work. Josh went above and beyond in making sure the installation worked perfectly for my house, including running a power line for the unit through the attic so that there would not be any unsightly cords in my garage.
I also appreciated that he educated me on how to use the unit, and even took the old unit from the previous homeowner away so that I did not have to deal with disposing
I also appreciated that he educated me on how to use the unit, and even took the old unit from the previous homeowner away so that I did not have to deal with disposing
Jhenifer Shipe Valley Of The Sun United Way
May 29, 2019
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I have had Mike P. out for two separate plumbing issues in the last few weeks. He is a consummate professional and an expert at his job. I appreciate that he explains the issue and how to resolve it. This is a best practice that creates an honest experience and a better understanding of the next steps. The whole team at Plumbing Masters are polite and they communicate well. I appreciate their focus on safety and that they send a lot of communications about techs that are being dispatched. I would recommend Plumbing Masters!
Nick H.
May 17, 2019
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I had Eric and Levi come out and do a phenomenal job. You can tell instantly you are in the presence of a subject matter expert. They were both courteous, thorough and at no time did I feel like they did not have full transparency as to what work needed to be done during their thorough evaluation. I will be a repeat customer by this one experience alone.
I will be recomending them to everyone. Thank you for everything.
I will be recomending them to everyone. Thank you for everything.
Gary B.
Apr 02, 2019
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Called because they were a couple miles from the house. Website says $93 drain cleaning. Two toilets = $186. But total was $366 because they used a camera to ser the main line wasn't blocked. Called and was told we have to "mention" the special price to get it. No where on the website does it say that! Any other plumber I found was $50-$100 for using the camera, but not $180.
I made the call for my elderly parents and feel they were taken advantage of. The "recommendation" was to replace both toilets to the tune of $3000+.
On the plus side they were on time and the
I made the call for my elderly parents and feel they were taken advantage of. The "recommendation" was to replace both toilets to the tune of $3000+.
On the plus side they were on time and the
Sherwin & Joanne Kaufman
Nov 17, 2018
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Rl P.
May 19, 2018
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These stars are for Roger Armstrong the lead plumber, who is amazing and he makes this company what it is. My sewer line broke and he was thorough, responsive, honest, true to his word and provided stellar service. Took photos and videos throughout. His team went above and beyond.
When I called the office however to ask for an itemized invoice I was told that would not be possible. I asked to speak to the manager Richard, who repeated that the company could not provide the invoice. He was also rude, unprofessional, and did not indicate any appreciation for my business.
If I had spoken to Richard
When I called the office however to ask for an itemized invoice I was told that would not be possible. I asked to speak to the manager Richard, who repeated that the company could not provide the invoice. He was also rude, unprofessional, and did not indicate any appreciation for my business.
If I had spoken to Richard
