Hello, I am Edmond "Hap" Warren. My wife and I own EPW Services, LLC. I lead a team of plumbing specialists to take care of all your residential and commercial plumbing needs. I chose to work in this industry because I was raised in it. I started as a plumber working as my grandfather's shadow with his plumbing company and I learned a lot from him.
The most important thing I learned was to take pride in my work and do every job the right way. Our goal from the beginning is to be the plumbing company that people want to call. We have earned well over 100 glowing five star reviews from our customers at Home Advisors and Yelp. We have the knowledge and the experience to handle any problem or plumbing issue you need solved.
Since we joined with Home Advisors, our service earned well over 100 glowing, five-star reviews. We have an excellent rating on Yelp and we received a Goldstar Certificate from the BBB. With 40+ years experience we will give you all the information and advice you need to choose the right water heater system for your home.
The most important thing I learned was to take pride in my work and do every job the right way. Our goal from the beginning is to be the plumbing company that people want to call. We have earned well over 100 glowing five star reviews from our customers at Home Advisors and Yelp. We have the knowledge and the experience to handle any problem or plumbing issue you need solved.
Since we joined with Home Advisors, our service earned well over 100 glowing, five-star reviews. We have an excellent rating on Yelp and we received a Goldstar Certificate from the BBB. With 40+ years experience we will give you all the information and advice you need to choose the right water heater system for your home.
Services
Hello, I am Edmond "Hap" Warren. My wife and I own EPW Services, LLC. I lead a team of plumbing specialists to take care of all your residential and commercial plumbing needs. I chose to work in this industry because I was raised in it. I started as a plumber working as my grandfather's shadow with his plumbing company and I learned a lot from him.
One of the scariest phrases a homeowner will ever hear is "Your house needs to be repiped." With over 40 years of experience, we know how to do the work conveniently, cleanly, quickly and affordably. All things wear out and the galvanized pipes in older homes in the Houston area are no exception. The pipes in these homes are deteriorating.
Keep the hot water flowing! EPW Services replaces, maintains and services water heaters, all from a master licensed plumbing company. When you turn on the hot water, you want it to be hot and you want all the hot water you would need. First call EPW Services. No one in the Houston area knows more about keeping the hot water flowing than us.
Many homes in Texas experience the key signs of hard water. When groundwater flows through the pipes of your home the dissolved minerals combine with heat, leaving scale and buildup that damages your pipes and fixtures. Overtime this hard water can lead to costly repairs to your home's plumbing. Is there excessive lime and chalk buildup on the walls of sinks and showers in your home?.
If you are like most people, you never think about your drainage line. It's there, it's an important part of your home plumbing system and if it stays out of sight and out of mind, that is the way it should be, right? If your home is built before 1970, your drainage line is probably made from cast iron, clay tiles or concrete pipe that crack and corrode.
Reviews (24)
Megan E. Shakley
Dec 20, 2021
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I used this company and was not happy at all. The project took much longer than originally promised (bait and switch on a few aspects of the job- lots of promises and after I signed, it was all a different story) and some of the work did not appear like it was a quality job. They were almost always very late to start each day, so the job took 5x longer than I was told. The owners were awful and extremely rude on the phone when trying to resolve my issues. I don’t think anyone has ever spoken to me as rudely as they did. The contact for the job was very polite and kind but other than that, it
Yuval A.
Nov 20, 2021
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Thanks for the reply.
Let me ask you a question please,
If you can't understand someone because of accent or because of a bad phone connection..
What you will do?
1)You will just hung up the phone?
2) you will say: "sorry sir, can you please repeat it?"
3)you will say: "can you call back? because there is a bad signal connection "
I do appreciate your reply and apologize, but I don't buy the excuses that you made..
Customer service is basic in every business, and I don't appreciate when someone hung up the phone on my face just because he didn't understand
Let me ask you a question please,
If you can't understand someone because of accent or because of a bad phone connection..
What you will do?
1)You will just hung up the phone?
2) you will say: "sorry sir, can you please repeat it?"
3)you will say: "can you call back? because there is a bad signal connection "
I do appreciate your reply and apologize, but I don't buy the excuses that you made..
Customer service is basic in every business, and I don't appreciate when someone hung up the phone on my face just because he didn't understand
Kyle Davis
Nov 15, 2021
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Amy V.
Oct 19, 2021
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Daniel V.
Oct 14, 2021
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Repipe Specialists of Texas and EPW Services (sub contractor) only receive a one star review based upon our experience of over six months to address and correct the damage caused by their crew during installation. In the end after engineer reports and custom steel braces installed at the expense of EPW and our selves as the home owner, the issues was finally resolved (after six + months). From what I have learned, there is a long history of problems with EPW Services instalation work yet Repipe Specialists of Texas continues to partner with this company. My only advice is to retain an attorney
Mark R.
Sep 18, 2021
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Ben G.
Aug 12, 2021
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I wanted to give them another shot after I was unimpressed with their repipe of my house because I'd like to have a reliable plumber in mind if the need arises. They quoted me $3700 to install a gas line 28 feet from the meter to appliance or $1500 if I dug the trench myself. Long story short, I did the job myself. It took me 6 hours and 10 minutes of work at a cost of $178.93 for materials and for a licensed inspector to come out and approve it as well as my insurance companies approval. Just the fact that they were going to charge an additional $1700 for the trench that only took me just
Nathan Prestwich
Mar 06, 2021
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Tl;dr crew and work great. Follow up service awful.
Epws repipe services were great. The crew was communicative and the job was done quick. Follow up communication and service has been a practically non-existent. Had a problem with the water supply to one of my appliances, which they've seemingly ignored, after I've sent email, and called which they said they would follow up on, but never did.
Now with the freeze, one of the pipes they installed has burst and they can't even give a guess as to how long it might take them to take a look at it. All I ever get is vague answers that aren't actually
Epws repipe services were great. The crew was communicative and the job was done quick. Follow up communication and service has been a practically non-existent. Had a problem with the water supply to one of my appliances, which they've seemingly ignored, after I've sent email, and called which they said they would follow up on, but never did.
Now with the freeze, one of the pipes they installed has burst and they can't even give a guess as to how long it might take them to take a look at it. All I ever get is vague answers that aren't actually
Kathy B.
Feb 22, 2021
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Ashley W.
Jan 12, 2021
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Bobby H.
Dec 28, 2020
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Mary Hatala
Nov 25, 2020
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My experience with this company went from good to bad quickly. I had a plumbing issue where sewage water was backing up into my shower. I called EPW on a recommendation. A technician came out and worked for 2 hours with an auger trying to clear my drain line. He worked hard and declared success after 3 hours so after paying $235, I assumed problem was solved. One week later, after minimal shower and toilet use ( out of town) the problem reoccurred. Called EPW back and told them the problem had not been resolved and to please come out and bring a camera to assess problem. Was given a 3 hour mid
Sunali Goyal
Sep 03, 2020
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**This is a REAL review** EPW Plumbing is the BEST!!! I would have given EPW Plumbing more than 5 stars (if allowed). They recently worked on a big sewer job at my home and they finished the project with utmost perfection. From start to finish, this was one of the painless project that I have ever worked on. We met many hurdles during the project, however, we resolved this hurdles in the most amicable manner. Their plumbers, in particular, Mr. Ben Hambrick, Mr. Lee Pennington and Mr. Hap Warren are awesome! They are thorough with an excellent knowledge of plumbing. They do not take any shortcuts
Hillary G.
Jul 03, 2020
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Super impressed with customer service and their ability to fit us into their schedule. We used them for a few projects on a rental property and have been super pleased. Will even walked us through a few ways to fix something ourselves when they wouldn't be able to come out before our next guests. EPW will definitely be our plumbing service from here on out!
Celeste S.
Jun 19, 2020
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EPW did a stellar job installing my water ionizer/ water filter. Even though this is not a typical service offering they were able to accommodate my request. Jordan in the office took the time to watch the installation videos I sent which made me feel confident they understood what was in store. Will and Stephèn came on time and were very professional. They figured out best way to make the connection given the limitations of my faucet and even made a trip to Lowe's to get a needed part. They did a great job on the installation. Although the job took longer than expected they adhered to the
Stuart Locker
May 08, 2020
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I found EPW when my plumber retired. I had a small job in my kitchen sink and they handled it well. In fact I was looking at some more work under the sink but it would have been time consuming and after discussions passed on this. Later on I needed a new garbage disposal. I wanted a different one than EPW used so I bought it and they charged a little more for the installation since they are a smaller company and I understood (since only making profit on the install vs. the disposal). Later on I had a toilet installed after I purchased it. They did all the heavy work of moving it from the garage
Daniel B.
Apr 27, 2020
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We moved into our house a few weeks ago. It's a 40 year old structure, so we wanted to have repairs done in areas identified by the inspector's report. EPW came out and gave clear estimates for repairs and made recommendations about simple fixes we could do ourselves to save money. In the case of a leaky jet tub, instead of just patch a deeper issue, they suggested we considered an entire replacement and made recommendations for saving money on the install, but were also more than willing to patch if we wanted. The repairs they did conduct were done quickly and efficiently. We will definitely
Veronica B.
Apr 27, 2020
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I found EPW Services through Yelp, and I was impressed by the fast response from Mrs. Phyllis. I ended using them twice this month. On April 16 for my sinks, Mr. Will and Mr. Stephon came out and were on time and very professional and fixed my issue right away. Then on April 20th, I had not hot water, ended up needing a new water heater and Mr. Boy Wolff was available earlier then the service time given and quoted me a price, so we shop around and got a second quote, Mr. Wolff spoke to his manager and they matched the price and installed it the same day. Mr. Wolff had a exceptional customer
N. T.
Nov 05, 2019
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Dylan and Will made quick work of my list of plumbing- installed new disposal, fixed a leak under kitchen sink, installed 2 new toilets, fixed a hissing sound from another toilet,replaced corroded hoses and valves on one toilet, relit my water heater, inspected water heater for cause of pilot going out, gave a nice quote on installing a tankless water heater, and out the door by 1pm! They were both polite, friendly, answered all my questions well, and they protected my wood floor.
I'm having them back later this week to do another job. You should too!
I'm having them back later this week to do another job. You should too!
Kellyann M.
Nov 01, 2019
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Answers phone!
Answers phone in a professional manner!
Schedules appointment within minutes!
Showed up ON TIME!
The plumber
The plumber let me know that he was on his way and showed up on time. He was polite, prepared, a man of few words and many tools.
The job
PERFECTTT! Such an amazing job that I will be contacting them again for some more work.
We tried to get a few other plumbers before finding this company and dealt with lots of unprofessionalism before them. They were great!
Answers phone in a professional manner!
Schedules appointment within minutes!
Showed up ON TIME!
The plumber
The plumber let me know that he was on his way and showed up on time. He was polite, prepared, a man of few words and many tools.
The job
PERFECTTT! Such an amazing job that I will be contacting them again for some more work.
We tried to get a few other plumbers before finding this company and dealt with lots of unprofessionalism before them. They were great!
Caleb H.
Sep 16, 2019
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Great company! I ended up having a busted water valve and actually called another company first. The first company came out and recommend that I replace the whole thing for about $900. I then contacted EPW and had a tech come and look at the water valve. He explained it was an easy fix and could do everything for $275. They then came back out with all the parts needed and fixed everything. Some other companies seem like the techs are just salesmen who try and get you a to sign up for memberships and take advantage of people by replacing/fixing items that don't need replaced. I didn't
Alexis Collier King
Jul 16, 2019
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MellyJim H.
Jan 31, 2019
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This is my second 5 star review. I was trying some DIY plumbing when I broke a part and couldn't remove it. The water was shut off to the house and I was in over my head. I used Yelp to get a quote at about 6pm. They got right back with me with a price and could show up the next afternoon.
The next morning one of their plumbers called me and asked me to text a couple pictures of the problem so he knew what tool was needed for the valve I had demolished. Once he got the pictures he gave me 3 different scenarios and costs. The first one he told me how to complete my project with the right
The next morning one of their plumbers called me and asked me to text a couple pictures of the problem so he knew what tool was needed for the valve I had demolished. Once he got the pictures he gave me 3 different scenarios and costs. The first one he told me how to complete my project with the right
Bree D.
Apr 12, 2017
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****In response to "Phyllis".. here's my three cents:
We didn't call you to "fix" anything. You were contacted for an estimate and given all the details of the need prior to and again, upon arrival. As for the irritation, clearly you're misinformed. My problem only arose when your technician was more interested in being nosy & wanting details - which was irrelevant, instead of just offering up the estimate you were to there to provide. Irregardless, you're right - EPW is unable to provide me with such services, but not by your choice - by mine. Thanks
We didn't call you to "fix" anything. You were contacted for an estimate and given all the details of the need prior to and again, upon arrival. As for the irritation, clearly you're misinformed. My problem only arose when your technician was more interested in being nosy & wanting details - which was irrelevant, instead of just offering up the estimate you were to there to provide. Irregardless, you're right - EPW is unable to provide me with such services, but not by your choice - by mine. Thanks
