Learn more about the safety measures we're taking to keep our customers and our employees safe. At ACE Home Services, we're proud to be a veteran owned and operated Phoenix home services company. We're proud to give back to the veterans and military service members who have done so much for our country.
Service members make the ultimate commitment to our country, and they remind us of our commitment to the community. Ace Home Services loves to give back to the community that it serves. For years, Ace has worked with St. Mary's Food Bank Alliance, the Salvation Army, St. Vincent De Paul and various other charitable organizations and causes.
Here at Ace, we understand that we could not function without the support of the wonderful people that live in the valley, and we are always looking for ways to show our gratitude by helping when we can. The service was ABSOLUTELY AMAZING! I would give 10 stars if I could! Our tech was so incredible, he did his job effectively and timely and worked with me on everything!
Service members make the ultimate commitment to our country, and they remind us of our commitment to the community. Ace Home Services loves to give back to the community that it serves. For years, Ace has worked with St. Mary's Food Bank Alliance, the Salvation Army, St. Vincent De Paul and various other charitable organizations and causes.
Here at Ace, we understand that we could not function without the support of the wonderful people that live in the valley, and we are always looking for ways to show our gratitude by helping when we can. The service was ABSOLUTELY AMAZING! I would give 10 stars if I could! Our tech was so incredible, he did his job effectively and timely and worked with me on everything!
Services
Since founded in 1994, ACE Home Services has focused its attention on putting Arizona residents first. Servicing both commercial and residential customers, ACE strives to provide the highest quality service to all of Arizona's communities. By offering a full range of air conditioning, heating, and plumbing services, ACE has grown and services over 28 cities in Arizona Metropolitan.
For over 20 years, home and business owners in Phoenix, AZ have trusted ACE Home Services for their HVAC needs. Our team of highly-trained and experienced HVAC technicians has the right tools and equipment to ensure that your family is safe and comfortable by providing reliable heating, air conditioning, and ventilation services.
When you need fast and reliable ac repair and installation services, you can trust the experts at ACE Home Services in Phoenix, AZ. With over 25 years of experience in the industry, you can trust our team of knowledgeable HVAC technicians to handle all of your air conditioner needs. Homeowners in Arizona can expect the average temperature to be over 100° during the summer months.
When the mercury climbs into the high-90s or reaches above that 100-degree mark in Phoenix, you know that you're not going to have any choice but to turn the air conditioner on. If your A/C has stopped working, or it just isn't working very efficiently, you need a qualified air conditioning repair company to come to the rescue.
Phoenix residents have turned to ACE Home Services for all their HVAC needs for more than 20 years. We've earned a reputation as the best A/C tune-up company in Phoenix-but did you know that we offer more than that? Don't get stuck in the brutal Arizona heat: take a moment to review our additional HVAC-related services and be sure to contact us with any questions or to schedule a house call.
Reviews (21)
Jon Grove
Jan 19, 2022
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Rod Henning
Jan 14, 2022
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Mark Tonnesen
Dec 23, 2021
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Arlyce Willson
Nov 11, 2021
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The repair man was very nice. Knew what he was doing. We thought for changing the wax ring the price was very high for one half hour of work. But when you get to 80 and can't do it your self you have to pay. Was surprised when I made the appointment, I told the man I was gone between 10 and 12:30. He made the appointment for between 1 and 5, which was good. There should be a place to write that I was not available between 10 to 12:30. At 11:35 there was a message that I should call that is something you can't do when you are in Church .
Ruth P.
Nov 02, 2021
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We called Ace to fix our AC. The first visit we were told it needed cleaning; we paid them to clean it. The second visit there were two issues; we paid to have those issues "fixed". The third time (still the same issue) we were told we would need to replace the unit. After spending $4500, we decided to have a second opinion, especially since the issue had never really been fixed. Another company came out, replaced one part ($400 TOTAL) and 2 months later, still running like a champ. Don't waste your money--call another company besides these yahoos at Ace.
Tracy Joy Randolph
Nov 01, 2021
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Ian is always personable, professional, and friendly. He greeted me and told me wanted he needed to do. Afterwards, he took the time to show me photos of what he found when inspecting my unit and gave me detailed explanation of what he found.
I've been with ACE HOME SERVICES for two years and have always been treated with
respect and kindness.
I've been with ACE HOME SERVICES for two years and have always been treated with
respect and kindness.
Joellyn M.
Oct 08, 2021
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BE AWARE!! This company is shady and unscrupulous. Zero stars if possible. Their warranty is garbage and you are better off paying someone else for repairs. Tried to convince us we needed a new AC (to replace our 8 yr old one) that they installed. Have gad nothing but issues with the new one they installed.
Lisa P.
Aug 30, 2021
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Despite repeated visits and ineffective attempts to solve my problem. I have a brand new Ace installed ac that struggles to keep my house at 80 degrees. They are very responsive at getting a tech to you. They just can't solve the problem.
I have used them for years but never again. Management is totally unresponsive can't even get calls returned.
I have used them for years but never again. Management is totally unresponsive can't even get calls returned.
Michael H.
Jun 04, 2021
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Don't call them!!!!
Scheduled a routine annual maintenance with coil cleaning. After 5 minutes the tech said the unit needed to be replaced and never finished the service. He spent plenty of time with the pitch to sell a 7500 new unit.
I called a second company for a second opinion. My condenser pan was clogged - works great
Should have been addressed with the annual service. Further, when I called for a refund on the service, they were condescending and I got banned from calling them again;
F$%k these guys
Scheduled a routine annual maintenance with coil cleaning. After 5 minutes the tech said the unit needed to be replaced and never finished the service. He spent plenty of time with the pitch to sell a 7500 new unit.
I called a second company for a second opinion. My condenser pan was clogged - works great
Should have been addressed with the annual service. Further, when I called for a refund on the service, they were condescending and I got banned from calling them again;
F$%k these guys
Desiree R.
Apr 30, 2021
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A few weeks back, I had a technician come out bc one of my AC units weren't working. The tech was a nice guy but clearly is working on how much he sells. He spent a ton of time at the house looking over the unit and creating quotes for new units and the repair. He pushed hard for us to get new units, basically making it sound like repairing possibly might not work and we'd be out that money anyway so might as well replace. Quote for just repair $3,500. Unit was not running when he left and he also told us we had mold in our unit. We planned to do the repair, but at the last minute decided
Cl C.
Apr 16, 2021
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Scary experience with a tech. He was friendly and professional for the first 2 hours during a maintenance visit. But when he tried to upsell us on a maintenance agreement, he became belligerent when we said we weren't interested. His demeanor changed to a very angry person who did not want to take no for an answer. He told us we were "wrong" and irresponsible as home owners. When my husband told him to leave, he started calling him names. He screamed at us all the way to his service vehicle. It was beyond rude. I've never experienced anything like that before.
Neil W.
Apr 08, 2021
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During the first service call the technician (Skyler) determined that w/o a common wire, or battery-powered thermostat, he could not install the Honeywell smart thermostat I purchased, nor the Nest I purchased as an alternate for that matter. I can understand that. With his manager on his phone speaker the mgr. recommended an Ecobee. I was not charged for this service call, and a follow-up call was scheduled for 2 days later. I must say I was pleased I wasn't initially charged, but fully expected to be.
Promptly after this call concluded I purchased an Ecobee in preparation for the follow
Promptly after this call concluded I purchased an Ecobee in preparation for the follow
Deana P.
Feb 23, 2021
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ACE just finished replacing 2 air conditioners and putting new insulation in my attic. From purchase through installation, the process was quick and easy. All of the ACE staff is professional and friendly. They took special effort to ensure to protected my home and left it in the same manner as when they started. I can't say enough good things about Sky and the other team members at ACE!
Rose F.
Feb 17, 2021
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I used this company to install a new AC unit about 8 years ago. Fast forward to Aug 2020 when AZ was SUPER hot! Our AC went out. We called Ace out since they installed the new unit prior. We were charged almost 2k to fix the unit! We felt under pressure to get it fixed due to the heat, plus this was the company who installed the new unit, so we agreed to do the work. Afterwards I had questions regarding all the fees, but I have yet to receive a straight answer after numerous phone calls and emails. I keep getting the run around. It's terrible customer service when you call a company and can
Erica L.
Dec 18, 2020
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Robert S.
Nov 13, 2020
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Use at your own risk. Tech (DANNY) showed up for routine HVAC maintenance, found there was a problem but he was "at a loss" to go any further. DANNY promised to have his office get in touch with Trane. After I received no follow up the next day as promised I called ACE and found that DANNY never reported that my unit needed service. WTH ????
This is my second (and last) "incident" with ACE Home Services and my experience both times was horrible.
This is my second (and last) "incident" with ACE Home Services and my experience both times was horrible.
Aaron P.
Aug 13, 2020
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I purchased my AC unit from Ace 10 years ago, this past Saturday my unit stopped working and I called Ace to come check it out. Senior Technician Skylar Lundburg arrived about 4 hours after calling, He very quickly informed me that my unit is just out of warranty and that I needed a new one. I knew this wasn't true and anticipated being told this before he even arrived, I sent him on his way after being charged $80 for nothing and immediately called Goettl They showed up within an hour and in less than an hour I was up and running. I will never use Ace again this company is just out to make
Claudia L.
Jun 02, 2020
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Tim K.
Feb 11, 2019
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I purchased an entire heating and AC system to replace an existing one about 4.5 years ago. It was not cheap, a bit over $9k, it came with a warranty and I even purchased an additional maintenance agreement. I have been happy with the system and the service...until today. Part of the system was to replace a ceiling mounted AC grille/vent. This grille is 40" x 20" and houses 2 20"x20" filters that are changed every month. The grille swings open and closes using 2 clasps that are very cheaply made and about a year ago stopped holding the grille closed, it would slam open at any
Phoenix H.
Jul 24, 2018
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I have to agree with the negative reviews unfortunately. Stay away for their service calls and stay away from their business. Yelp reviews are only superficial and I encourage others like I will to report ACE to the BBB. It's the only way they will practice honest business.
We woke up to find water marks on the ceiling of our first floor. After scratching around I determined the water was leaking from our second floor 8 year old carrier unit. I found a small crack on the condensate drip pan so we called for a quote. A repair guy shows up in a few hrs which was appreciated. He gave it a
We woke up to find water marks on the ceiling of our first floor. After scratching around I determined the water was leaking from our second floor 8 year old carrier unit. I found a small crack on the condensate drip pan so we called for a quote. A repair guy shows up in a few hrs which was appreciated. He gave it a
J. U.
Jun 09, 2018
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Do NOT use this company. Our AC went out this week and we called them because they bought the company we previously used. The technician informed us our unit was going to cost $1600 to repair or $10,000 to replace. (They dropped the replacement to $8900) we decided endure the 108 temp for a night and shop around.
Environmental Air looked at the unit the next day, diagnosed in 15 min and charged me a fraction of the originally quoted fee. I posted an image on social media (attached here) and a friend said she had the same situation.
This company is just trying to up-sell the customers. I&apos
Environmental Air looked at the unit the next day, diagnosed in 15 min and charged me a fraction of the originally quoted fee. I posted an image on social media (attached here) and a friend said she had the same situation.
This company is just trying to up-sell the customers. I&apos
