Benjamin Franklin Plumbing has solved all kinds of plumbing problems nationwide, but we're known for one thing everywhere we go: excellent customer experiences. With our industry-leading guarantees and our unwavering commitment to integrity, Benjamin Franklin customers have what most homeowners only dream about: peace of mind about their plumbing.
Benjamin Franklin Plumbing equips our highly-trained plumbing technicians with a van filled with thousands of parts and tools, so your plumber will be able to handle 90% of your problems in a single visit-no return trips, no rescheduling, no extra time or money. With transparent pricing and a 100% satisfaction guarantee, there's a reason our customers are never worried!
We offer a full range of plumbing services, including installation, repair, or replacement. Before we get to work, we discuss your available options to let you decide which pricing works best for you. No hidden costs or technical jargon! When you don't have time to wait around, you can count on us to be punctual plumbing professionals.
Benjamin Franklin Plumbing equips our highly-trained plumbing technicians with a van filled with thousands of parts and tools, so your plumber will be able to handle 90% of your problems in a single visit-no return trips, no rescheduling, no extra time or money. With transparent pricing and a 100% satisfaction guarantee, there's a reason our customers are never worried!
We offer a full range of plumbing services, including installation, repair, or replacement. Before we get to work, we discuss your available options to let you decide which pricing works best for you. No hidden costs or technical jargon! When you don't have time to wait around, you can count on us to be punctual plumbing professionals.
Services
Although it's been many years since Benjamin Franklin said those wise words, our team at Benjamin Franklin Plumbing continues to live by them. We've built our company around bringing a higher level of excellence to every customer experience. Our team proudly offers an on-time guarantee and a 100% customer satisfaction guarantee.
When you have a plumbing problem, you depend on the professionals to handle it well, so it's properly taken care of. But you don't want to drain your savings, either. That's when you should call Benjamin Franklin Plumbing. Each of our locations hires plumbers who are invested in helping their customers find the best solutions at affordable prices.
When problems arise with your plumbing, you don't have time to waste. In many cases, you have enough time to at least schedule an appointment that you can prepare for. However, sometimes emergencies happen, and you need help fast. That's why Benjamin Franklin Plumbing has friendly customer service on standby for your call to dispatch an emergency plumber 24/7.
Plumbing is one of the marvels of modern living. It helps us cook, dispose of waste, and keep us clean with minimal effort. Sometimes we don't notice our plumbing components until it is too late, and they're already broken. When you need a plumbing repair, you need it fast. You also want professional and highly-skilled plumbers.
Just like any machine or appliance, plumbing systems need inspection and diagnosis from an expert to ensure they run effectively. Whether your plumbing is failing or you just want a system check-up, Benjamin Franklin Plumbing is ready to send an expert to provide a detailed inspection and diagnosis.
Reviews (25)
John Johansen
Dec 16, 2021
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Cindy Kelly
Nov 01, 2021
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Phyllis Rose-Whitt
Sep 14, 2021
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Heather N.
Jul 22, 2021
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This is the best plumbing company I have ever worked with! I'm moving from Denver to New Jersey and am sad I can't take them with me. They have done a number of jobs at my rental property from rerouting an exterior pipe, installing a new shower drain, new hot water heater, and new pressure regulator valve from the mainline into the house. I don't know how they work so fast but no matter how big the project is they are almost always able to get it started and finished within 1-2 days. Cristi Guias is the specific plumber that I usually work with and he's great!
Conrad W.
May 14, 2021
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My water tank suddenly went out and I needed help. My neighbor recommended Ben Franklin plumbing. I called and they responded promptly. An appointment was set and they showed up on time. I got a new water tank.
But this does not describe the level service that I received. I was thoroughly impressed with not only their professionalism but with the dedication of the installers. This was a really good group of honest guys. I was truly comforted to see the pride and dedication that my technicians portrayed. As crazy as it sounds, not only was I thoroughly impressed, I was moved by their honesty
But this does not describe the level service that I received. I was thoroughly impressed with not only their professionalism but with the dedication of the installers. This was a really good group of honest guys. I was truly comforted to see the pride and dedication that my technicians portrayed. As crazy as it sounds, not only was I thoroughly impressed, I was moved by their honesty
Red B.
Aug 31, 2020
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Called Benjamin Franklin to install a new kitchen faucet I purchased. I would have done myself but I couldn't get the old one off. Technician from BF was on time and courteous. He quoted me $381 to put new faucet on. That is crazy for that kind of work. I had no choice as other faucet wouldn't come off. Technician said he couldn't get the old faucet off either so he cut it off. At least that made me feel better about calling for a plumber. While he did a good job the price is way too high. Asked him for quote to fix outside faucet that won't turn on and he quoted $590......What
Megan E.
Jun 11, 2020
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These guys sold me a new water heater when I didn't even need one. You would think someone who makes $200/hr would have the critical thinking skills to assess a plumbing situation but it wasn't the case. I was out $4000 and the problem wasn't even fixed. On top of that their customer service situation is a mess. I talked to 5 different people over 2 hours and was never connected with a person that could actually give me answer to my warranty questions.
Bill M.
Jun 11, 2020
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We had them replace an exterior frost proof hose faucet. The work they did was fine, however I feel like we were gouged on the price. They do not price per hour. The technician worked for 45 minutes and installed a $60 part and they charged us over $500. Next time I'll shop around more or just do it myself.
Sarah N.
Mar 13, 2020
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I called Ben Franklin after my basement flooded last year (Feb. 2019). My technician right off the bat was rude and condescending, talking to me like I was an idiot. He claimed the only fix for my sewer line was completely digging up the old pipe and installing new pipe and then quoted me $26,000. So put off by the unhelpful, rude and condescending behavior I was almost in tears before he left. They did the work and charged me $600 which did fix the problem hooowever... if you have problems with your sewer line call someone who specializes in it. Garvins charges me $200 every 2 years to clean the
Brett W.
Mar 09, 2020
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Jacob
Jan 23, 2020
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Used this company on 01/22/2020 due to emergency situation with the water leak in one of my bathrooms.
I got scheduled ASAP for the next available technician.
Cristi Guias has made a perfect first impression by finding my home without any problems. He inspected my toilet and pointed to a potential future problems that might cost more to fix. This mean that he went above and beyond in service since we hired him to just fix the toilet.
He offered that he will run and get a new toilet and replace it.
He demonstrated very friendly and professional attitude.
We know that plumbers are not cheap at these
I got scheduled ASAP for the next available technician.
Cristi Guias has made a perfect first impression by finding my home without any problems. He inspected my toilet and pointed to a potential future problems that might cost more to fix. This mean that he went above and beyond in service since we hired him to just fix the toilet.
He offered that he will run and get a new toilet and replace it.
He demonstrated very friendly and professional attitude.
We know that plumbers are not cheap at these
Charles F.
Oct 17, 2019
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I recently called this company for 2nd opinion on fixing a shower unit after finding them on Angie's list. They came out the next day and told me it just needed a replacement part and not an entirely new unit as my long time plumbing company had told me the day before. Long story short... the labor and replacement part they installed only cost less than 1/3 of what labor and entire new unit would have cost. The technician, Alex and his associate were very professional. Looks like I'll be using them in the future for any related plumbing needs vs my long time standing plumbing provider
Joseph L.
Sep 11, 2019
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Did really good work for a good price however I found a chip in the sink but I didn't find it until after the glass shower door were installed by a different company so I didn't know where it came from so I told him that I knew Lowe's would exchange the sink for free and it was free but he charged me 680.00 dollars to install the whole vanity,sink and faucet and he charged me 326.00 dollars just to swap the sink out and the sink was free get a price before he does the work!!! 33
Mental F.
Jun 25, 2019
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Tommie B.
May 18, 2019
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Not sure what to think. I just bought a town home and it looked like we might of had a leak in the upstairs bathroom. Somebody came over from Benjamin Franklin Plumbing and cut a hole were it appeared to be wet in the ceiling and said yes you have a leak and quoted me around $3500 to get it fixed. I said let me think about it so he charged me $189 for 5 minutes of work. I think that is high. Been check that area for a few days now and nothing is leaking. Wondering if I was getting scam. Would love to get my $189 back from them. I am not sure why the cost was so high for 5 minutes.
Tracie J.
Mar 24, 2019
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If I could give zero stars I would.
Pros: - they responded quickly and arrived on schedule
Cons: - they charged me $915 for maybe $300 worth of work (pull and replace one toilet and change the fill valve on another)
- I called and emailed to discuss the charges: not one response - NOT ONE
- I disputed the charges with my credit card company: BF has not responded to them either
- BF finally responded by sending me another bill for the $915, but they apparently still won't have a discussion or stand by their work
They are never going to see that $915. I will not only never use them again
Pros: - they responded quickly and arrived on schedule
Cons: - they charged me $915 for maybe $300 worth of work (pull and replace one toilet and change the fill valve on another)
- I called and emailed to discuss the charges: not one response - NOT ONE
- I disputed the charges with my credit card company: BF has not responded to them either
- BF finally responded by sending me another bill for the $915, but they apparently still won't have a discussion or stand by their work
They are never going to see that $915. I will not only never use them again
Hiram A.
Mar 18, 2019
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I initially liked this company because they were very responsive. However, each additional request for service got more and more expensive.
They were supposed to show you the cost of the repair from a book and that quickly stopped. They would right down the cost on the invoice but would not show me the cost in their price book.
I had a valve replaced and that was reasonable for $300 bucks.
The next work I had done was some electrical work. This was $579.
I had a water heater replaced for $1550. Mind you Home Depot would have done it for $1000. When I brought this to the attention of
They were supposed to show you the cost of the repair from a book and that quickly stopped. They would right down the cost on the invoice but would not show me the cost in their price book.
I had a valve replaced and that was reasonable for $300 bucks.
The next work I had done was some electrical work. This was $579.
I had a water heater replaced for $1550. Mind you Home Depot would have done it for $1000. When I brought this to the attention of
Davi E.
Jan 17, 2019
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Terrible service and incompetent company. The women who was trying to take care of my account couldn't understand a single word or number correctly, refused to answer any questions until she had gone through her script. Larry, the supervisor, also refused to answer the simple question of whether or not they had time available to help with a 3 hour project. If I could give them 0 I most definitely would. Please never use this company, bad businesses need to go under!
Julie F.
Oct 25, 2018
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We had an extremely awful experience. Our water heater went out and a tech came over for a quote and to complete the work. He provided a quote but then told us he could not due the work due to a bad back. Understanding it was not his fault, the company should have sent a tech who could have completed the work. The next available appointment was not for 2 days. We called to speak to a manager, no return call. The tech arrived for the next appointment and quoted us $2400 (double the quote from 2 days earlier) We called a different company (Applewood Plumbing) who pointed out all the same work
Matt T.
Aug 25, 2018
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I did everything possible to not call these guys. I'm not a big fan of large companies with big overhead and a lot of flash and flare which typically includes overpriced services under delivered expectations etc. Evan was my technician and was very helpful on a number of fronts very knowledgeable and in fact I signed up for their one year repair maintenance plan because it was so cost-effective. He reviewed my waterlines sewer line cleanout valve water shut off valve and gave me council around shower drain access etc. I was pleasantly surprised.
Wanda C.
Jul 13, 2018
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P. B.
May 18, 2017
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Joanna O.
May 03, 2017
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Benjamin Franklin Plumbing sent a tech out to do an annual maintenance on my water heater. Josh called me before my window an arrived promptly.. He not only did the water heater inspection, but also checked all the other plumbing in my house.
Couldn't have been more professional and even my kitties liked him. Great service experience.
Couldn't have been more professional and even my kitties liked him. Great service experience.
Jane G.
Aug 03, 2015
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These guys came out twice to fix a plugged line. After snaking and video camera they concluded that line was obstructed and needed to be dug up. They charged me $700 just for the assessment and then gave me an estimate of $7300 to fix. I felt this was very high as all they needed to do was dig down 5 feet and replace a 5" line, so I called for a 2nd estimate from a competitor. The 2nd estimate from the competitor came back at $2500, and they had it fixed perfectly in 24 hours.
$7200 vs $2500????? Def a bait and switch type company, c'mon Ben Franklin!
$7200 vs $2500????? Def a bait and switch type company, c'mon Ben Franklin!
Robert H.
May 10, 2015
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May 2015
Beware! Don't go there!
Up sell, up sell, up sell .
$350.00 Plus $50.00 Trip Charge to replace valve in Toilet Bowl Tank?
REALLY ??? Could buy a new Toilet at Home Depot for less!
Terrible service call center, Tech even WORSE !
Rip Off's ! Scammers!
See other reviews.
Channel 7 should do a Investigate! BBB check this outfit out.
No Stars ! One because of rating rules, mandatory rules.
Beware! Don't go there!
Up sell, up sell, up sell .
$350.00 Plus $50.00 Trip Charge to replace valve in Toilet Bowl Tank?
REALLY ??? Could buy a new Toilet at Home Depot for less!
Terrible service call center, Tech even WORSE !
Rip Off's ! Scammers!
See other reviews.
Channel 7 should do a Investigate! BBB check this outfit out.
No Stars ! One because of rating rules, mandatory rules.
