Have you ever been truly satisfied with a plumbing company? Probably not! After repairs, have you noticed areas that should have been cleaned up? Did you waste most of the day because your plumber was late or didn't show up at all? Have you been charged high prices for repairs, only to find out the job wasn't finished or done correctly?
If so, it's time to call Modern Plumbing & Backflow. We guarantee the most efficient and reasonably priced plumbing solutions for any predicament. We offer competitive prices, quick, reliable service and a full range of plumbing services for residential and commercial clients alike. From minor plumbing repairs to major pipe installations, give Modern Plumbing & Backflow a call!
As a small, family-owned business, we pride ourselves on providing honest, personal service to valued clients in Raleigh, Durham, South Carolina, and the surrounding areas. Our highly trained, fully equipped plumbers are standing by for your call. Trust us to quickly address and solve your plumbing problem, saving you precious time and money.
If so, it's time to call Modern Plumbing & Backflow. We guarantee the most efficient and reasonably priced plumbing solutions for any predicament. We offer competitive prices, quick, reliable service and a full range of plumbing services for residential and commercial clients alike. From minor plumbing repairs to major pipe installations, give Modern Plumbing & Backflow a call!
As a small, family-owned business, we pride ourselves on providing honest, personal service to valued clients in Raleigh, Durham, South Carolina, and the surrounding areas. Our highly trained, fully equipped plumbers are standing by for your call. Trust us to quickly address and solve your plumbing problem, saving you precious time and money.
Services
As a full-service plumbing contractor, Modern Plumbing & Backflow repairs and installs complete plumbing systems at competitive prices. Our company is built on simple principles: creating quality plumbing systems and providing reliable service. Modern Plumbing doesn't just provide quick plumbing repairs - we also take pride in educating our clients on methods to prevent future plumbing emergencies.
Modern Plumbing & Backflow provides these plumbing tips to help you save money on your water bill and keep your plumbing system running smoothly. Feel free to contact us if you have any questions! Believe it or not, most people (especially new home owners) have no idea where the hot water heater is in their home.
High quality parts and products. Reliable plumbing service. At Modern Plumbing & Backflow, these are our promises to you. From a minor toilet repair to a complete plumbing system installation, our Raleigh plumbers provide innovative, effective solutions to all your home plumbing needs. Modern Plumbing & Backflow is a small family-owned plumbing company that truly cares about its clients.
Call the experts! At Modern Plumbing & Backflow, our Raleigh plumbers offer plumbing repairs for the entire bathroom, from unclogging toilets and shower drains to fixing leaky showerheads and sinks. Need to install new fixtures or plumbing? We're here to help. We'll advise you on water efficient showerheads, low flow toilets and other bathroom fixtures.
Reviews (28)
Robert Hargraves
Feb 02, 2022
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Brandi Wenstrom
Jan 28, 2022
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Company was assigned to me via First American. My first contact with them was a VM left after hours that they were reaching out but technically close and not to call back. Finally got an appointment schedule (afternoon 12-5, would call in advance). Afternoon completely wasted. No plumber, no call to even notify a schedule change. Requested FA reassigned to different contractor. I understand it is a difficult time, but its a difficult time for consumers too. I appreciate the very wasted work day!
Helena B.
Jan 13, 2022
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Horrendous! I had been a repeat customer with Modern Plumbing and backflow for quite a few years. Unfortunately after this last attempted repair, I will never use them again. One plumber came to service a leak with a sewer ejection pump. He evaluated the leak, took pictures, and left stating that the office would email me with a quote to repair the leak. We paid for that service call at the time of service. One week later, I received an email with a quote for about $300. I received no response when I emailed back asking to schedule for the repair. So I called the office and verbally confirmed the
Marissa Boone
Jan 10, 2022
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Had a plumber come out and we used our home warranty who referred them to us. We paid for the charge. My husband wanted to talk with me before cutting holes in the walls and the plumber stated we will not be charged for another trip with in 30’days to come out to do the work. The guy also stated there is a leak but he can’t find out exactly where it is at. So he was going to cut every where until he found it. So my husband wanted to make sure it was ok to do so.
We have them on camera in our home and he clearly said that. That if we called back with in 30 days and said we will NOT charge you
We have them on camera in our home and he clearly said that. That if we called back with in 30 days and said we will NOT charge you
Raymond Frasche
Jan 03, 2022
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My experience with this company was HORRENDOUS. The Tech they sent out spent approximately 5 hours, diagnosed my 1/2 inch leaking pipe in the wall of my second floor master bath as faulty vent pipe flashing on my roof! He advised me to get a roofer in. It hadn't rained in over a week, yet he assured me it was residual from rain which had collected in the ceiling of my FIRST FLOOR over time. The next day I had two different roofing companies come out. When I told them what the MPB plumber had said, they just shook their heads in disbelief. When I called MPB back and told them that two different
Robert May
Dec 14, 2021
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Tracy F.
Dec 01, 2021
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So this was our horrific experience with Modern Plumbing and Backflow. We were referred to this company by our Home Warranty company that claim they thoroughly screen every provider. On Wednesday evening, November 23, 2021 we noticed a leak in our ceiling. We called our Home Warranty company and they referred this company and we called them immediately, telling them we had an emergency. This company wasn't able to send a technician until Sunday. On Sunday, the technician showed up and after spending hours trying determine the source of the leak, he advised us that it wasn't a plumbing
Jim G.
Nov 03, 2021
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In our experience, the Front Office Staff including Chrissy are unreliable, untruthful, unresponsive, rude and unprofessional. They can't keep an appointment and could not care less.
Better off going elsewhere.
They refused to allow me to voice my concerns to the General Manager or Office Manager. I guess they have a significant Covid Problem based on what Chrissy stated.
Better off going elsewhere.
They refused to allow me to voice my concerns to the General Manager or Office Manager. I guess they have a significant Covid Problem based on what Chrissy stated.
Erin M.
Oct 29, 2021
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**If you have been threatened by this business, please read**
We have worked with technicians with the company for the past year as they were a provider through our Old Republic home warranty. The technicians are incredibly respectful, timely, and kind.
We were told by their technicians that our inverters needed to be repaired which was outside our home warranty so we paid out of pocket half a grand to fix. After the work was complete, we noticed a leak and had two different technicians come today. They told us that the issue was NOT the inverter, in fact it was the shower valve. The technician
We have worked with technicians with the company for the past year as they were a provider through our Old Republic home warranty. The technicians are incredibly respectful, timely, and kind.
We were told by their technicians that our inverters needed to be repaired which was outside our home warranty so we paid out of pocket half a grand to fix. After the work was complete, we noticed a leak and had two different technicians come today. They told us that the issue was NOT the inverter, in fact it was the shower valve. The technician
Joe Madden
Sep 29, 2021
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Home Warranty company selected this company to come repair a broken water line and toilet leak and I couldn't be happier. Great customer service began from minute one as customer service rep on phone was attentive and understanding of severity of issue (had no water in house due to water leak). She expedited my case on the schedule and kept me informed of scheduled appointment. Things only got better from there. Our technician, Cindy, showed up early, expertly diagnosed the issue, and made the repairs in a professional, quality and timely way. Less than an hour later, we had water, a fixed water
Nichole F.
Sep 17, 2021
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HORRIBLE EXPERIENCE
After coming to my home to diagnose a problem involving a shower, we received a quote that indicated "a modification" was needed. When we called in to get an explanation, Jaime, who indicated that she is the owner of the company, was VERY unprofessional in her tone and the handling of my questions. She refused to explain the quote and refused to fully hear the questions that I was asking. She kept interrupting me as I was trying to ask a question and gain clarification, and then when I told her that she was not allowing me to answer her questions, she refused to
After coming to my home to diagnose a problem involving a shower, we received a quote that indicated "a modification" was needed. When we called in to get an explanation, Jaime, who indicated that she is the owner of the company, was VERY unprofessional in her tone and the handling of my questions. She refused to explain the quote and refused to fully hear the questions that I was asking. She kept interrupting me as I was trying to ask a question and gain clarification, and then when I told her that she was not allowing me to answer her questions, she refused to
Contented Wife S.
Aug 13, 2021
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Melanie Mays
Jul 28, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness
I’ve used this company through my home warranty on 3 occasions now. They are always awesome! Appointments are made quickly, kept, techs always call then they’re on the way. If a follow up appointment is needed, they set all expectations and exceed them! I highly recommend Modern Plumbing!
Services: Drain unblocking, Shower repair, Pipe repair, Toilet repair
I’ve used this company through my home warranty on 3 occasions now. They are always awesome! Appointments are made quickly, kept, techs always call then they’re on the way. If a follow up appointment is needed, they set all expectations and exceed them! I highly recommend Modern Plumbing!
Services: Drain unblocking, Shower repair, Pipe repair, Toilet repair
Allison C.
Jul 22, 2021
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Horrible customer service!!! The manager is rude, curses at you, and refuses to finish the job they started. We have a home warranty and they said everything was covered, yet they didn't do all the work that they tried to charge the warranty company, and told us afterwards that it wasn't covered. (The warranty company said over and over that it was, even in a 3 way call with the manager.) the manager than tried to lie and say we were threatening her, and told the warranty company that they would not be finishing the job that they were already paid to do. This was our second time dealing
Ben F.
Mar 30, 2021
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Deborah L.
Aug 26, 2020
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First, Andy was right on time which we really appreciate. He was sensitive to the problems of working inside a home during COVID by wearing a mask. Our problem was that we had a leak but we didn't know where it was. He listened to our concerns, looked at the OWASA usage charts, and then methodically began to go under our house and through our house until he found the problem. He also made some small adjustments to other water-based appliances, just in case. We will call Andy again. What a nice, educated, young professional he is!
Danny A.
Aug 03, 2020
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They ordered the wrong part 2 times. Had to come out 3 times and still can't get it right. Had to call because they forgot about my service after the first appointment..
Owner called and threatened to file a defamation lawsuit for untrue claim. Not sure how any of this is untrue because this is what happened and I have proof of communication and what happened. They also said that they wouldn't be servicing me any longer. Great customer service!
They also said the review has been up for several months even though I only posted this last week. Don't let them bully you with their
Owner called and threatened to file a defamation lawsuit for untrue claim. Not sure how any of this is untrue because this is what happened and I have proof of communication and what happened. They also said that they wouldn't be servicing me any longer. Great customer service!
They also said the review has been up for several months even though I only posted this last week. Don't let them bully you with their
Margarita B.
Jul 27, 2020
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Winston and Tom came to my home today. They very respectful and professional. They removed the old water heater and install the new one. I appreciate the fact that they were very friendly and knowledgeable in making sure the job was done right!! They cleaned up after themselves as well. Also Winston and Tom wore their masks. Thanks guys!!!
Ami U.
Jul 24, 2020
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We had a great experience all around working with Modern Plumbing to replace our water heater... The office staff was extremely attentive working with our home warranty company, doing ALL the follow up and making the appointments. 2 professional techs, Winston and Adrian, came out to do the replacement. It was not an easy task as our crawl space is very tight and it was a hot and rainy day. They showed up on time, did an excellent job and had a great attitude the entire time. We couldn't be more happy!
Dave T.
Jul 03, 2020
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Discovered a leak in an upstairs toilet by spotting a water stain on the first floor ceiling late one night. Contacted Modern Plumbing and advised them of the issue and it wasn't an emergency. They got me on the schedule the next day. They were prompt, considerate, and thorough. Walked me through the issue and the remedy in a professional manner, and quickly fixed the leak. Absolutely would recommend them.
Dick S.
May 09, 2020
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Beware of Modern Plumbing, my husband called and asked for a quote to fix 7 dripping faucets in our bathrooms. The lady that answered the phone and scheduled the call told him it would be $115.00 per hour labor and the cost of parts. When repairman arrived without masks, gloves or shoe coverings, we asked them to wear them which they did at our request. After looking at the sinks, they went out to the truck for parts and came back in to tell us it would be $145.00 per faucet plus the cost of parts and $115.00 per hour labor charge. If you use them, get a firm quote in writing before you engage
Jon W.
May 04, 2020
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Our two toilets were clogged. When flushed or plunged water came up through the drain of my bathtub/shower. We are elderly and medically compromised and as such have not been out for over two months, nor have we allowed anyone into our house for the same time. We have a home warranty. The warranty company sent Modern Plumbing and Backflow to our house. I answered the door wearing a mask. Neither of the plumbers wore a mask and entered our house. After about an hour of snaking through one of the toilets they were unsuccessful in relieving the clogged drains. They told me they would return &apos
Michelle M.
Mar 10, 2020
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This is a great company to service your plumbing needs! They are friendly, helpful, arrive on time, and even have weekend appointments. After having another plumber try to fix our leaking shower twice without satisfaction, Modern Plumbing took care of it in one visit. I'll be using them for all my plumbing needs!
Bernd H.
Aug 23, 2019
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As a matter of background information, I was introduced to Modern Plumbing as a result of an optional water heater repair/replacement program I have through Duke Energy. I thought I'd never need it, but sure as the sunrise occurs, a few days ago (as of this writing), I started having thermostat issues with my hot water heater. Modern plumbing sent out a tech to check everything over and the next thing I knew, it needed replacement.
On Friday the 23rd of August, two young, enthusiastic young professionals - Winston (the main tech) and David (an apprentice) arrived in the afternoon to replace
On Friday the 23rd of August, two young, enthusiastic young professionals - Winston (the main tech) and David (an apprentice) arrived in the afternoon to replace
Michael L.
Jul 18, 2019
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Use caution if your home warranty company sends Modern Plumbing and Backflow. After taking my check covering the deductible, the technician cut a hole in my wall, indicated the work would not be covered by the warranty company, and demanded cash payment on the spot. Modern Plumbing had not even contacted the warranty company to see what was covered and was not. It was a total shake down. Why not collect immediate cash from the homeowner, than wait for a claim from the warranty company. But then what is a warranty for?
I called the warranty company and during the service call, the technician drove
I called the warranty company and during the service call, the technician drove
Kristin M.
Oct 22, 2018
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Nyke M.
Jul 21, 2018
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Warning long post because I like to tell the entire story.
Stay away from this company! They are scammers to the highest level and very unprofessional. My water in the house stopped working suddenly after a bathroom remodel. My home warranty company sent modern plumbing to diagnose the problem. The guy arrived the next day around 2pm and I was told there was major issues and it would take 5 hours to complete.
Rebuilding 2 toilets, running new lines, expansion heater, new valves the whole works....So we opted to wait until monday and wanted to make sure the issue was covered from the warranty
Stay away from this company! They are scammers to the highest level and very unprofessional. My water in the house stopped working suddenly after a bathroom remodel. My home warranty company sent modern plumbing to diagnose the problem. The guy arrived the next day around 2pm and I was told there was major issues and it would take 5 hours to complete.
Rebuilding 2 toilets, running new lines, expansion heater, new valves the whole works....So we opted to wait until monday and wanted to make sure the issue was covered from the warranty
Daniel J.
Mar 29, 2018
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Very upset and unhappy. Told me we needed to shell out 1300 for a new water heater because the heating elements were "fried". They made sure our warranty was voided by writing false report. Not sure what their agenda was. Turns out after second opinion, everything is working just fine, just needed a new motherboard. The guy looked me in my face and told me that everything was ruined. The second opinion guy told us this is the second time in a week this has happened with this company. According to him they quoted and older lady 4,000 dollars for what turned out to be a worn out O-ring
