Alpine Glass Service

Glass replacement pieces cut to order quickly and reasonably priced. Total pros for anything glass

We needed some broken glass replaced as well as a new window. Scheduling the initial estimate went fine. The installer who came out to do the measurements was the best part of our experience with Alpine. The shop called with the estimate and it was better than expected so we went with them. We were told the new window would be a few weeks, 2 months later I called to inquire (couple things here the person I got on the phone should not be in a customer facing role and their record keeping seems to be old school paper) and am told the window isn't in yet. In total we waited nearly 6 months, every

I did not have a positive experience with this company.
We needed to get 2 glasses replaced at home for tempered glass.
We took 1 window to their shop. They scheduled a tech to come to the house and take measurements.
When the windows came in the tech came out and the windows he had were the wrong size and were not tempered.
We simply asked them to re measure and to order for tempered glass.
3 weeks later they were able to come back (after several phone calls).
When the tech came back he had tempered windows :) unfortunately they were the wrong size.
When I called the office, and told the

Critical: Professionalism, Punctuality, Quality, Responsiveness, Value
We sent our travel trailer window there to get repaired. They have had it for 2 months and never returned phone calls on updates. They have febrile our window TWICE now and then tried to charge us for the broken window. DO NOT take your stuff to get fixed here.

Critical: Professionalism, Responsiveness
I called to make an order for a glass and the woman who attended me was very rude, I do not recommend this place, it is terrible

This place has been AMAZING for replacing cracked panes of my old sash windows - but call ahead to make sure they’re actually working their posted hours. Showed up at 4:40 today and the shop was shut and it was supposed to be open til 5. I’ll be back anyway!

As a finish Carpenter and contractor I've ordered varied products from single and double pane windows to Glass shelves, partitions and mirrors. I have never had an item made incorrectly and all items have been delivered on time. The staff, Vern in particular have been friendly and helpful in choosing the right product for the project I was working on. I would certainly recommend them as a good go-to for your neighborhood glass shop needs.

Deplorable behavior: I'd contacted Alpine Glass for an estimate on extensive window work, including some that was urgent. They sent someone out who left without giving an estimate and didn't contact me for the rest of the day. I contacted Alpine to see if they had an estimate ready, as I'd already received 2 other quotes for the urgent work over the phone. Monica picked up the phone and was extremely rude, even laughing at me. When Bret finally took the call, he was likewise rude. He was either not been informed of or had forgotten about the extensive work I need done interrupting, me and saying