We had a washing machine serviced by NorthWest Home Appliance and are very pleased with the service we received. Our technician was polite and was able to repair the problem on a short deadline. We will definitely hire them again for any future repairs. I used NorthWest Home Appliance back in 2007, they repaired my dishwasher and since then it has been washing my dishes perfectly!
I'm a owner for a couple of apartments and I've been dealing with NorthWest Home Appliance for about 3 years now. I always get clean good working appliances for my tenants, never have to worry about something going wrong, because if it does they are here promptly. NorthWest Home Appliance really stands by their word!
Great experience overall, and I definitely recommend them over anyone else. NorthWest Home Appliance LLC has been in business since 1988. NorthWest Home Appliance is dedicated to providing prompt, efficient, and quality service to our customers at a fair and competitive price, to insure continued satisfaction throughout the useful life of the appliance.
I'm a owner for a couple of apartments and I've been dealing with NorthWest Home Appliance for about 3 years now. I always get clean good working appliances for my tenants, never have to worry about something going wrong, because if it does they are here promptly. NorthWest Home Appliance really stands by their word!
Great experience overall, and I definitely recommend them over anyone else. NorthWest Home Appliance LLC has been in business since 1988. NorthWest Home Appliance is dedicated to providing prompt, efficient, and quality service to our customers at a fair and competitive price, to insure continued satisfaction throughout the useful life of the appliance.
Services
Check to make sure that the appliance is properly and firmly plugged in and that the cord, the plug, and the outlet are working properly. To determine whether an outlet is working, test it with a voltage tester or check to make sure the fuses and/or circuit breakers that control the circuit have not blown or tripped.
Reviews (18)
Jonathan K.
Jan 19, 2022
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Jaspreet G.
Dec 06, 2021
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Beware! This guy is a scam. We called him because his sticker was in the fridge, and even though we had solved the problem on our own and tried to cancel, Yuri insisted on coming (first red flag).
He spent no more than 10 mins in our house, randomly mashed buttons on our fridge, and then told me he was defrosting the fridge to reset it. Turns out he left our fridge in demo mode and made the problem even worse than before!
Definitely would not recommend him to anyone!
He spent no more than 10 mins in our house, randomly mashed buttons on our fridge, and then told me he was defrosting the fridge to reset it. Turns out he left our fridge in demo mode and made the problem even worse than before!
Definitely would not recommend him to anyone!
Ryan A.
Oct 24, 2021
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My Haier fridge died so I contacted the company. They made the arrangements for Northwest Home Appliance to send a tech out to look at the unit. Yuri arrived the next day. He didn't bother to wear a mask, but since I live alone and am fully vaccinated I let that slide. I left him to his work as I had to return to a conference call. While left to his own devices he used the bathroom without asking permission, put a sticker on my stove, and almost left without giving me any updates - it was only when I heard him leaving through the front door that I stepped out and he explained he needed a replacement
Izik L.
Jun 24, 2021
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1. Not truthful
2. Very Expensive
3. Not professional
4. Ignoring Heath instructions
Reasoning:
1. Didn't return the dishwasher drawer back in.
2. didn't wear any mask.
3. They charged 75 dollars for a dishwasher seal that costs 30 dollars.
4. Overall cost for replacing a dishwasher seal (2 minutes work) - 321$.
His kid was nice though. Seems like a good boy.
2. Very Expensive
3. Not professional
4. Ignoring Heath instructions
Reasoning:
1. Didn't return the dishwasher drawer back in.
2. didn't wear any mask.
3. They charged 75 dollars for a dishwasher seal that costs 30 dollars.
4. Overall cost for replacing a dishwasher seal (2 minutes work) - 321$.
His kid was nice though. Seems like a good boy.
Teresa T.
Mar 19, 2021
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Wish I could leave them a zero star review! Their technicians are reliably bad and inconsiderate about leaving their mess AND TOOLS in our home. Communication with the company is ALSO terrible. Are the business hours accurate because I can never get a hold on them. They never have their masks on correctly and sometimes don't have shoe covers.
They say they're not a cleaning service, but I would also say they are NOT A REPAIR SERVICE!!!!!! Only call if you want your mildewy, stinky water laying around your home after you call them, and expect them to DAMAGE your appliances further!!
They say they're not a cleaning service, but I would also say they are NOT A REPAIR SERVICE!!!!!! Only call if you want your mildewy, stinky water laying around your home after you call them, and expect them to DAMAGE your appliances further!!
Monica K.
Dec 01, 2020
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My LG washer was having some issues, and LG customer service referred me to Northwest Home Appliance, as they are the "authorized service center" in this area. I called Northwest Home Appliance a few times to get through, and the first person who picked up told me they can not service a washer if a dryer is stacked on top (which is common in smaller homes). She told me to call LG again and ask for LG technicians - I did, and LG told me they don't directly service this area, and Northwest Home Appliance should be able to help. I'm baffled that being the recommended/authorized
Stanley S.
Nov 24, 2020
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Michelle K.
Nov 13, 2020
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DON'T USE THIS BUSINESS!!! Absolutely terrible service. Technician didn't listen to what I was saying, or at the very least didn't believe me. He insinuated that I can't read, can't cook and don't know how an oven works. He was only interested in quickly leaving and charging a ridiculous fee. It's absurd that LG would recommend them. Never buying LG and DEFINITELY never using this company again!
Tina H.
Sep 10, 2020
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We had them come to our house to fix our wine fridge, and they put their sticker on our dryer?! Come on! That is seriously rude!!! In n out our place within 10 minutes, couldn't fix our fridge and charged $120.99 + tax and put a sticker on our non of your business appliances while no one was watching? Sketchy.
Michael P.
Feb 01, 2020
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Tyrone H.
Nov 21, 2019
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Our new GE Café range was installed, with a broken part it turned out. GE Warranty folks had me call Northwest Home Appliance. As others mentioned, you don't get a interested inquisitive person answering the phone - I also felt like I was interrupting that person's day. They couldn't wait to get off the phone; as a result, I didn't have a chance to tell them the problem.
Yuri called to make an appointment the next day. On the phone, he also didn't ask about the problem.
When he and his assistant arrived (perfectly on time!), they immediately asked about shoes
Yuri called to make an appointment the next day. On the phone, he also didn't ask about the problem.
When he and his assistant arrived (perfectly on time!), they immediately asked about shoes
Eloise M.
Oct 20, 2019
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These people are the biggest ripoff artists I've experienced in m any years. Stay away unless you want to pay huge prices for appliance repair. the fact that LG company recommends them as authorized to work on LG products means absolutely nothing. I spoke with a supervisor a couple of days ago and LG has no idea how customers are being treated by this company.
Tom S.
Jul 06, 2019
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We also where stuck with Yuri by a recommendation from Sears Warranty service. He was Rude, dirty and tried to overcharge us on a repair of a Samsung washer. When I called the Northwest to complain about his behavior at our house ( my wife was the one dealing with him ) they said no one named Yuri worked there and if we weren't happy then they would just not come back to finish the job and hung up.
They cancelled the repair job with Sears warranty, delaying the parts that needed to be shipped. Sears as well is no picnic to deal with but Northwest Home is Unprofessional at the very least.
NEVER
They cancelled the repair job with Sears warranty, delaying the parts that needed to be shipped. Sears as well is no picnic to deal with but Northwest Home is Unprofessional at the very least.
NEVER
Chris S.
Oct 30, 2018
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Unfortunately I did not read these reviews prior to scheduling a service.
Yuri was professional enough- not super out going but got the job done.
I knew it was $110 to have him show up to diagnose the problem, which I was 99% sure I already knew and just didn't have the know how to actually preform the repair. Yuri showed up and confirmed what I thought and said he has the part in his van to fix it. Out of convenience I said ok. Here is what convenience cost me. $250.
He was getting $110 either way and a quick google search showed the part was $45 online. The entire repair took 15 minutes
Yuri was professional enough- not super out going but got the job done.
I knew it was $110 to have him show up to diagnose the problem, which I was 99% sure I already knew and just didn't have the know how to actually preform the repair. Yuri showed up and confirmed what I thought and said he has the part in his van to fix it. Out of convenience I said ok. Here is what convenience cost me. $250.
He was getting $110 either way and a quick google search showed the part was $45 online. The entire repair took 15 minutes
Jeff L.
Feb 21, 2018
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Worst repair guy ever. Yuri charged me $110 just to show up. Then he charged $55 for a valve to connect to the compressor to see if it's functioning. He could be re using this part over and over but doesn't so he can mark up his part and sell it to every customer. It's a $10 part! He tried to charge me $800 to replace the compressor. He then proceeded to tell me it's a 1 hour job. Really??? $800 per hour.
Lastly LG tells me the compressor is under warranty but yuri won't honor that. He tried to charge me $350 for the part when I found it online for $250 at the first
Lastly LG tells me the compressor is under warranty but yuri won't honor that. He tried to charge me $350 for the part when I found it online for $250 at the first
Bob P.
Dec 16, 2017
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The repair guy called as promised and showed up on time. He had me unload the washer and clear the area then got right to work on my noisy LG. In just a moment he figured out the problem. He then pulled out the machine, removed the back and confirmed the problem was that a big block of styrofoam was jammed up under the machine. He tilted the machine and I pulled out the well-rubbed block. Once reassembled and hooked back up to the wall, he ran a test which proved he had it fixed. My 7730 is now very quiet.
Good job Northwest Home Appliance of Bothel.
Good job Northwest Home Appliance of Bothel.
Amanda A.
Sep 23, 2017
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I was surprised at the cold shoulder I received, and the lack of feet wiping on behalf of this company. I do need my dishwasher fixed now, as the issue I had was "under warranty" but that's a different issue. I will not call them now that I plan on pursuing my broken appliance and will look elsewhere.
I felt like I was a burden, but he was here less than 1 minute, left tracks all over my home and was rude! Screw this company.
I felt like I was a burden, but he was here less than 1 minute, left tracks all over my home and was rude! Screw this company.
L. N.
Feb 22, 2017
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Not happy. Yuri came to fix my Elexolux washer. I decided on this company vs another since they said I could use a cc and they would come the next day. She said the minimum charge was $110. When he came, and he was on-time, he was there less than 10 minutes when he found a little metal think
stuck in the hole of the washer. After pulling it out he said it was fixed. Nothing had to be taken apart. He said it would be $165 plus tax and that was the minimum. I said I had gotten a different quote from the office, and he said that was to fix it. Big discrepancy (of $55)! And, he said if I used a cc
stuck in the hole of the washer. After pulling it out he said it was fixed. Nothing had to be taken apart. He said it would be $165 plus tax and that was the minimum. I said I had gotten a different quote from the office, and he said that was to fix it. Big discrepancy (of $55)! And, he said if I used a cc
