The Factory Certified Service logo guarantees that you will receive service of the same quality as the appliances themselves. As a Sub-Zero, Wolf, Cove, and Asko Factory Certified Service provider, we offer the assurance you need with true worry-free service at fair, competitive rates. Don Bacon Appliance Service has repaired appliances for Cincinnati since 1958!
We are a family owned and operated business with service technicians in Greater Cincinnati & Northern Kentucky. We are a trusted service provider for luxury brands including Sub-Zero, Wolf, Cove, Asko, Scotsman, U-line, Thermador, Bosch, and more. Learn more about the brands we service here. Called Wednesday AM, they offered to have someone come the next day.
I requested an afternoon time slot. Thursday AM, I got a call from Jeff, the technician telling me he would be here between noon and two. He arrived, was thorough, knew his product, and although he found no issues, he made some suggestions to help troubleshoot it if it persists.
We are a family owned and operated business with service technicians in Greater Cincinnati & Northern Kentucky. We are a trusted service provider for luxury brands including Sub-Zero, Wolf, Cove, Asko, Scotsman, U-line, Thermador, Bosch, and more. Learn more about the brands we service here. Called Wednesday AM, they offered to have someone come the next day.
I requested an afternoon time slot. Thursday AM, I got a call from Jeff, the technician telling me he would be here between noon and two. He arrived, was thorough, knew his product, and although he found no issues, he made some suggestions to help troubleshoot it if it persists.
Services
Donald Bacon Sr. began in the appliance service business in 1958 and established a reputation for friendliness and quality workmanship. His attention to details and care for customer's home started a loyal following which still continues. The company is still family owned and embracing our heritage, continuing to do business as Don Sr. did because excellent customer service never goes out of style.
Very much satisfied with my experience with Don Bacon Appliance Service. From scheduling my service appointment to Drew doing a great job repairing my refrigerator, the entire experience was pleasant. I'll be using Don Bacon for my repair needs in the future. Drew came today to repair our fridge. He was courteous, professional, arrived on time, and fixed our problem.
Refrigerators and freezers have a lifespan of about 10-18 years, depending on the brand. Within that time, you may find yourself in need of a reliable refrigerator repair Cincinnati expert. That's where Don Bacon Appliance comes in. We offer fast, reliable repair on refrigerators and freezers so you can get back to your routine fast.
Residential ice machines have a life span of about 10 years, depending on the brand it can be shorter or longer. Within that time, these appliances might need a repair. Bacon Appliance understands the inconvenience of getting an appliance repaired. Our goal is to work with your schedule as much as possible and fix the problem within one visit.
Residents throughout the Cincinnati area have relied on Don Bacon Appliance Service to provide fast and efficient cooking appliance repair since 1958. Not only are we known as the leading oven and range repair Cincinnati experts, but we also back up the quality of our work with our customer satisfaction guarantee.
Reviews (18)
Russ Ward
Nov 03, 2021
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Rick M.
Oct 29, 2021
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I had an issue with my Samsung gas dryer. Unfortunately, I called someone else first who charged over $400 for a repair that only lasted 5 weeks. My next call was to Don Bacon. The technician, Drew, was friendly, knowledgeable and efficient and diagnosed the problem and fixed it permanently for much less. I'll never call anyone else!
Renee' Gettler Lindsey
Oct 20, 2021
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Rob Siegmann
Oct 19, 2021
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Nikhil P.
Oct 18, 2021
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Paul Kremer
Jun 23, 2021
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Called us in the morning and advised the . To hour window of time the rep would be there to fix the problem with the dryer, 10 minutes into the start of the window the rep called, showed up a few minutes afterwards and resolved the problem in 30 minutes. Rep was really knowledgeable ,parts were on the truck ,and I could not have believed it would have went so well , we have used Don Bacon appliances previously and highly recommend them. thank you
Jenny Geers
Jun 15, 2021
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If I could give more than 5 stars, I would do so in a heartbeat. Ian with Don Bacon Appliance came to our home twice in the last two weeks to service our dryer. Ian was kind, helpful, and effecient. It was worth the little wait for the part because Ian quickly resolved our issues and got us back in business. It always scores service workers MAJOR points with me when they acknowledge my children. Ian went above and beyond here. He immediately interacted with my 3 year old son during his first visit. My son asked him if he had stickers, and unfortunately this time he did not. However, immediately
Sharon Antoun
Mar 31, 2021
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Made an appointment and was scheduled within a week. Office staff called to confirm. Super friendly and professional. Was called morning of to confirm, and call within half hour of arrival. Repair staff was professional & completed repair no issue. Pricing was very reasonable and within my expectation. I had previously purchased the repair part, which was no issue. Definitely recommend Don Bacon Appliance Service.
Kathy Blaut
Feb 13, 2021
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We had our dishwasher go out and called Bacon for a service appointment. They called ahead and were on time. Drew was our service man and he was very friendly and professional. His advice to us was not to have it fixed and it was at the end of it life. I feel he could very well have charged us to fix it and then have something else go wrong down the line. I would definitely recommed their service and will call them for future repairs.
Donna H.
Dec 27, 2020
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I wasn't going to write a review but after thinking about it I really feel like there is a little bait and swap going on. I made the appointment to have my Bosch double ovens repaired - gave the model number what the issues were in detail etc. I'm giving two stars because I was told up front that their would be a "a minimum trip fee" which I thought was fair. The tech was very nice - but he could not repair the oven because "the part was discontinued" - he changed the light bulb and presented us a bill of over $300 - You would have thought that with the very detailed
Susan Joy Silva
Aug 04, 2020
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John G.
Sep 10, 2018
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Absolute rip off outfit DO NOT USE. they tried to charge me 150 for a dishwasher hose i bought online for 44. Didnt do anything and then wanted to charge me 139 for diagnosis which makes me laugh because i told them what was wrong when their arrived. Agent said they would void the call but then they tried to bill me 159...right Not paying that. Beware of these thieves they will rip you off. I fixed the dishwasher in 20 minutes! What a scam place.
https://www.ripoffreport.com/reports/don-blake-appliance-repair/cincinnati-ohio-45204/don-blake-appliance-repair-thieves-cincinnati-ohio-1460309
https://www.ripoffreport.com/reports/don-blake-appliance-repair/cincinnati-ohio-45204/don-blake-appliance-repair-thieves-cincinnati-ohio-1460309
Thomas P.
Aug 30, 2018
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I purchased a new to me home with a built in subzero refrigerator. It had a couple of issues with it so I called them. The technician figured it out quickly had the parts to repair and gave me an estimate within 15 min. Asked him his opinion if anything looked suspicious, he stated no all looks good. A+
Benjamin P.
Mar 24, 2017
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We called this company and they came out to assess our fridge. Told us he couldnt fix because it's a discontinued brand so couldn't order parts. THOUGHT it may be issue with a piece controlling temp. We lost 150 dollars because of their fee to visit and check.
I called another company for a second opinion and he actually opened up to see what's wrong instead of just running electronic checks. This other company ordered us the parts and told us what was wrong.
Not a good business practice.
I called another company for a second opinion and he actually opened up to see what's wrong instead of just running electronic checks. This other company ordered us the parts and told us what was wrong.
Not a good business practice.
Geoff A.
May 11, 2016
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Steve N.
Oct 23, 2015
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Jenni J.
Aug 29, 2015
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I will never call this company again. They wanted $280 to fix an oven that's only about $400 new. The guy even admitted that the part wasn't very expensive and it wasn't hard to put on. I opted to pay the outrageous service call fee of $159 instead and just cut my losses. I think $159 is a bit much for the less than half of an hour that they were here.
Enrico J.
May 27, 2013
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