In fall of 1993 Assured Air, Ltd. was opened in downtown La Grange near the intersection of Hillgrove and Brainard. The original crew was Ted DeCarlo and Traci DeBartolo (who a year later married Ted in 1994). The shop was opened in La Grange which was the home of Ted's wife Traci, her family resided there for over 25 years.
Ted graduated from Coyne American Institute for HVACR in 1987, then attended Triton College and came from a family of entrepreneurs. He worked for previous companies that focused on refrigeration, high velocity air conditioning systems, boilers, light commercial units and regular residential HVAC systems.
Traci a LTHS grad had office management experience, a accounting backround and also came from a family of entrepreneurs. Working together has a team the business developed and grew, concentrating on all forms of residential and lite commercial HVAC. It also specializes in Space Pak high velocity systems for radiator heated homes, boilers, mini split systems and in floor radiant heating.
Ted graduated from Coyne American Institute for HVACR in 1987, then attended Triton College and came from a family of entrepreneurs. He worked for previous companies that focused on refrigeration, high velocity air conditioning systems, boilers, light commercial units and regular residential HVAC systems.
Traci a LTHS grad had office management experience, a accounting backround and also came from a family of entrepreneurs. Working together has a team the business developed and grew, concentrating on all forms of residential and lite commercial HVAC. It also specializes in Space Pak high velocity systems for radiator heated homes, boilers, mini split systems and in floor radiant heating.
Services
The VLT's high efficiency along with Sealed Combustion and Outdoor Temperature Reset add up to BIG savings!. Dunkirk's Q95M-200 gas-fired, modulating condensing boiler was the first boiler to achieve a 95% AFUE rating. This boiler is perfect for heating equipment replacement jobs where you're looking for high efficiency.
Reviews (11)
Olgay H.
Jun 21, 2021
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David D.
Jun 04, 2021
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Monica P.
Oct 12, 2020
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While this company was very good in the past. Lately they have been very rude and abrupt with their customer service. One week ago assured came out to find out why our heater was not working. They came out as scheduled and stated that out main board needed replaced. The technician said the part needed to be ordered which was fine and they would contact when it was in. On Saturday the 10th of October they called and asked if they could come out that day since they had the part to install it. When I said I would not be able to have them out on Saturday but could set it up for Tuesday they said that
Stephan B.
May 28, 2020
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Turned AC on for first time and found it was not cooling properly. Called for service on Tuesday but was told I would have to wait until Friday for response. Asked to talk to Ted ( owner) who diagnosed issue on phone based on my description. Offered to send someone at end of day (Tuesday) to service. Rick showed up at 5 as promised and immediately identified a leaking valve. He replaced the valve and recharged the system, was up and running shortly thereafter. Thanks to Ted for offering the end of day service call and for sending Rick who knew what the issue was. Only charged for valve and
Lyn D.
Jan 20, 2020
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I would love to rate this company a 5 star. At the beginning of my dealing with them I would have. I had to have my air/heating unit replaced as it was more than 30 years old. My unit is not even 2 years old, and so far someone has had to come back out 4 times for problems. Four times in a year and a half for a brand new unit. I am waiting again today for someone to come this afternoon, despite being told he would come first thing this morning since I spent the weekend with this problem. I did not have this many problems with my 30 year old unit until the day it died, as I am having with this
Mary W.
Oct 02, 2019
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Ted and his team did an outstanding job with the replacement of my 23 year old A/C system. I needed an entirely new Air Handler, Spacepak. After reviewing several bids, I chose Assured Air. I'm glad I did! Ted made unique recommendations for the thermostat, attic fan and positioning of ducts. The A/C in my 1921 Bungalow is much more efficient and evenly dispersed than it was before. They were prompt, professional and clean! I'm so glad to have found Assured Air!!
Will M.
Jul 23, 2018
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I once again have to recommend this business! We chose to go with Assured Air for our HVAC replacement. We compared their quote with two other local companies with high ratings. Ted's quote was right on point with others, they won out based on their financing options, our previous experience, and price. We were willing to pay a few dollars more than the lower bid submitted by their competitor...overall it was money well spent. The install crew that came was amazing! They took their time with the little things, such as booties on their shoes, and drop cloths. I have experienced or heard
Laura L.
Jun 22, 2018
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REVIEW UPDATE: About 30 minutes after posting my orginal review, the owner himself called me to make things right. Ted, the owner, pulled a man off a job to make my original appointment time. He was very apologetic on what happened with the office staff and his call went a long way with me. Ted said he sent his "best guy" (Rick) who was very ice and efficient and had my air up and running in no time. I recommend Assured Air!
I can't rate the service because the office is unable to keep an appointment. I had an appointment schedule for Wednesday 6/20 and they called me on Monday
I can't rate the service because the office is unable to keep an appointment. I had an appointment schedule for Wednesday 6/20 and they called me on Monday
Claire E.
Oct 19, 2017
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Assured Air is who I have called to help maintain and troubleshoot our aging Space Pak air conditioning systems. They are informative and straightforward, and have given me tips about what I can do myself. I schedule servicing early each spring to prevent having to call in crisis on a 95 degree day! An ounce of prevention...
Lauren D.
Mar 14, 2017
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I recently purchased a condo in Chicago which had been previously serviced by Assured Air (before I purchased the place). During closing, I had open questions on the HVAC unit which the seller wasn't able to address, so I called the company on the invoice. Assured Air was very responsive and even offered to come back on-site and meet my agent to clarify my concerns on the unit -- free of charge! In particular, Danielle, was a stand-out help! Her customer service went above and beyond to communicate real-time updates and made me feel at ease her team would take care of things. Thank you!
Cathleen M.
Dec 06, 2014
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Horrible experience with the owner and office personal. The owner decided it was more convenient for him to change my appt without confirming it with me. I had taken the afternoon off for a 1:30 service appt. it was more convenient for the owner to send the tech an hour earlier. Obviously I wasn't there. This man would would not apologize for the inconvenience, his explanation was me had left me a message that I did not get. The furnace did get serviced but 3 hours after the agreed time.
Ted has no idea of what customer service is. In fact, he told me customer service is not his
Ted has no idea of what customer service is. In fact, he told me customer service is not his
