Up 2 Code is a full service plumbing repair company. Our mission is not only to provide our customers with prompt and professional service when they need it, but also to provide pricing that sets us a world apart from the competition! Here are a few reasons why you should pick Up 2 Code Plumbing, Inc. as your plumber of choice:.
Mike is the best. Our plumbing problem was handled the day we called quickly, professionally and expertly. The rates are affordable and the customer service was first-rate. Krista made the appointment for us and Mike came to the house to do the repair. Both were very friendly and knowledgeable. Mike arrived right when I was told he would and took care of two problems in short time.
I highly recommend this company and will call them with any plumbing issues I have in the future! Krista was very pleasant and understanding to work with. I told her I had called our water heater manufacturer and that they provided Up2Code as one of the local companies that they had worked with and that they provided a parts authorization number in case a warranted part needed to be replaced.
Mike is the best. Our plumbing problem was handled the day we called quickly, professionally and expertly. The rates are affordable and the customer service was first-rate. Krista made the appointment for us and Mike came to the house to do the repair. Both were very friendly and knowledgeable. Mike arrived right when I was told he would and took care of two problems in short time.
I highly recommend this company and will call them with any plumbing issues I have in the future! Krista was very pleasant and understanding to work with. I told her I had called our water heater manufacturer and that they provided Up2Code as one of the local companies that they had worked with and that they provided a parts authorization number in case a warranted part needed to be replaced.
Services
Up 2 Code is a full service plumbing repair company. Our mission is not only to provide our customers with prompt and professional service when they need it, but also to provide pricing that sets us a world apart from the competition! Up 2 Code Plumbing, Inc. is operated by experienced Plumbers with 22 years in the business.
Up 2 Code is a full service plumbing repair company. Our mission is not only to provide our customers with prompt and professional service when they need it, but also to provide pricing that sets us a world apart from the competition! My water heater had a leak for the 2nd time. Initially was communicating with another company (by text) to set an appointment and was going to be charged $800 for replacement and warranty processing.
Reviews (21)
Isaiah L.
Nov 29, 2021
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Heather G.
Oct 27, 2021
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William Chain
Oct 20, 2021
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Livia C.
Sep 12, 2021
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You didn't come for free; your work is (supposed to be ) under warranty.
There is a lot to desire with your company, and I wonder why I should call you and what you think you can achieve on Monday after:
- you publicly called me a liar when I pointed out discrepancies
- you were already here three times
- you revealed your true colors of how you treat customers when things are not your liking
I also waited and chased you down for weeks to get back to me. You didn't come for free because it was not a favor. It was a leaking that still exists. You never showed up in the given timeframe
There is a lot to desire with your company, and I wonder why I should call you and what you think you can achieve on Monday after:
- you publicly called me a liar when I pointed out discrepancies
- you were already here three times
- you revealed your true colors of how you treat customers when things are not your liking
I also waited and chased you down for weeks to get back to me. You didn't come for free because it was not a favor. It was a leaking that still exists. You never showed up in the given timeframe
Josh W.
Mar 03, 2021
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They've installed a tankless water heater, water pressure regulator and fixed a slow leak I found in our wall. After 3 separate jobs they've done great work, showed up on time and stuck to the estimated price.
Background: After being charged WAY too much from another hometown plumber (to level a toilet ) this company provided a very competitive up front price (the other one wouldn't provide up front estimate). It's great to now have a plumbing company that I know I can trust from now on. Just hire these guys and you won't be sorry.
Background: After being charged WAY too much from another hometown plumber (to level a toilet ) this company provided a very competitive up front price (the other one wouldn't provide up front estimate). It's great to now have a plumbing company that I know I can trust from now on. Just hire these guys and you won't be sorry.
Russell M.
Mar 02, 2021
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Simply the worst experience ever. Why bother being in business when employees are so unorganized and incompetent. I called and left voice-mail to get water heater serviced and got no return call. Unfortunately this was the only company in the Bay area that provided warranty service on this model of water heater. Finally I had to call the builder who contacted up2code and only at that time did I get a call back. This was days later - several days without hot water.
The technician came and was not wearing a mask. He was not prepared to take credit card payment and said the office would call
The technician came and was not wearing a mask. He was not prepared to take credit card payment and said the office would call
Jenin C.
Feb 24, 2021
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Russell Mathieson
Jan 07, 2021
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Paula B.
Nov 18, 2020
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My water heater died. Whirlpool's 877 number gave me bad info, which cost me a day, but they also gave Up2Code as one of their certified repair companies. They're so busy that it took them a day to get me on the schedule, but they showed up when they said they would and I had a working water heater when they left. You can't ask for more than that. Professional, efficient, and polite.
Amy M.
Nov 12, 2020
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Up2Code plumbing took care of a warranty issue for me. I had another plumber install an AO water heater from Lowe's over a month ago. It kept making a loud fog horn noise for 10 seconds every time it started to warm up the water. I called AO and they referred me to Up2Code. I was able to get it repaired the day after I called. The plumber showed up during the appointment window and was in and out lickity split. He completed the repair! Now my water heater is super quiet, just how it was supposed to be.
Renee A.
Oct 06, 2020
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My review is belated, but I wanted to take the time to recognize Joe Scola and the Up2Code Plumbing team. I had a leak in my water main just before the Labor Day holiday. Up2Code was one of several plumbers I called as they are in Benicia and I am a local. They couldn't come out that week, so I continued to call around for someone who could. Got the Leak detected, but Estimate seemed high. The weekend passed, and the Holiday and I'm working on getting someone for the repair. I called back to Up2Code and as noted the week prior, they had another job but would see if they could squeeze
Randy W.
Jun 29, 2020
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Our hot water heater went out on a Thursday but we were able to contact and schedule a repair for the following Monday with Up2Code Plumbing. The entire customer service felt wrong from the beginning but we were committed and needed the hot water heater fixed. I ended up having to call back Thursday night to confirm the appointment because the call taker/scheduler did not call back as promised. Monday morning I was supposed to get a call to pin point the time but no one called. When I called the company at 9AM I was told they were not coming out as scheduled that they would try to come out the
Michael D.
Mar 28, 2020
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We had a problem with our water heater that was covered under warranty. We were given three local companies that were authorized to handle the warranty repair work. When I called the first company they said that they didn't have time to do warranty work, then I called this company and they were very very receiving and told me that they would be happy to take care of the problem. The scheduling was easy and when the technician came out, and he had all the parts he already knew he would need to get the job done in one trip. I'm happy to report that our water heater works much better now
Denise F.
Mar 27, 2020
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They were recommended to me by the company I bought my tankless hot water heater from. Their representative was late, had unwashed, greasy hair, filthy clothing and a butt crack showing when he bent over. I was grateful to have a mask and some latex gloves for him in this time of the virus. First try, unsuccessful, said he needed a part and that he ordered it. I do not hear from them for 4 days. Remember, I am now without hot water. I called only to learn that the part was not ordered and that the hot water heater company wanted to try some trouble shooting before sending a part. I had to call
Jennifer B.
Mar 11, 2020
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I may have already written a review for Up to Code before, but just wanted to write again about my most recent experience. Initially they got a new water heater in for me in my condo seven years ago, no easy task because of my set up here. Most recently, they came and installed a check valve on it. Then when I had a problem with water pressure in my shower afterwords, Mike came out himself to troubleshoot it. He made a valiant effort to solve the problem even though it was Black Friday, but on top of that, he came up with a solution to replace the valve (again, difficult access in my condo) without
Christian S.
Dec 20, 2019
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Chris Pitta
Jul 20, 2019
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Rita R.
Mar 29, 2019
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We purchased a new water heater from Lowe's for a home we are remodeling and it didn't work. Lowe's would not take it back (which didn't seem right since it was defective out of the box), instead we had to contact the manufacturer and have them send us the part (temperature sensor) and they asked us to call one of three local plumbers.
Two didn't even return my call :( I was worried because the house is going on the market for sale within days and I needed this resolved FAST!
I am glad that UP2CODE Plumbing DID answer my call. Katherine was understanding of my situation
Two didn't even return my call :( I was worried because the house is going on the market for sale within days and I needed this resolved FAST!
I am glad that UP2CODE Plumbing DID answer my call. Katherine was understanding of my situation
Rich L.
Jan 05, 2019
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My water heater had a leak for the 2nd time. Initially was comunicating with another company (by text) to set an appointment and was going to be charged $800 for replacement and warranty processing.
Instead, we ended up using UP2code who charged us $550. Customer Service was outstanding. The company responded to my message promptly and had our water replaced the next day by Josh (friendly, excellent service, on time).
This company saved me money and provided professional service. I can not respect a company more when they provide honest and quality service. Will be using this company for
Instead, we ended up using UP2code who charged us $550. Customer Service was outstanding. The company responded to my message promptly and had our water replaced the next day by Josh (friendly, excellent service, on time).
This company saved me money and provided professional service. I can not respect a company more when they provide honest and quality service. Will be using this company for
Gennyfer Santel
Oct 01, 2018
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Christiane Hampton
Jul 27, 2017
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Made an emergency call mid-afternoon today, as we'd had to turn the water to the house off due to a bathroom plumbing issue. Joe arrived just when he said he would, took care of our problem efficiently and without drama (I have enough of that, what with taking care of my husband who has Alzheimer's), and the price was very fair. Highly recommend.
