Our philosophy is simple. We are educators. We teach our customers how to take care of their swimming pools and spas so that they can enjoy using them safely. We understand that the average swimming pool or spa owner has limited knowledge about hydraulics, repair, service, and maintenance. It's our job to take the mystery out of these hassles and make hot tubs and pools all about having fun.
We are professionals and we are here to help ensure that your time in your backyard with your friends and family is safe, fun and trouble-free. Aqua Spas and Pools has been honored by AQUA Magazine as one of the top 100 swimming pool and spa companies to do business with anywhere in the United States.
This is an award that is given from within the industry by those who know the industry. In fact, we've been recognized as one of the best dealers for so many years that Aqua Spas and Pools has been inducted into the AQUA Hall of Fame. Many companies throw around words like quality, service, integrity but few of them live it.
We are professionals and we are here to help ensure that your time in your backyard with your friends and family is safe, fun and trouble-free. Aqua Spas and Pools has been honored by AQUA Magazine as one of the top 100 swimming pool and spa companies to do business with anywhere in the United States.
This is an award that is given from within the industry by those who know the industry. In fact, we've been recognized as one of the best dealers for so many years that Aqua Spas and Pools has been inducted into the AQUA Hall of Fame. Many companies throw around words like quality, service, integrity but few of them live it.
Services
For over 40 years, American Whirlpool's spas have been considered among the best hot tubs in the industry due to their rich history of innovation and commitment to the ultimate level of hydrotherapy. Whether it's diminishing the stresses of everyday life, healing a sports injury, relieving aching joints and stiff muscles due to arthritis or simply helping you get a better night's sleep - American Whirlpool can help.
It's just that simple. We've been building, servicing, and installing custom swimming pools since 1978. If you want to work with one of the top companies in the pool & spa industry with an experienced staff who understand all aspects of owning a customized swimming pool, the people at Aqua Spas & Pools can help.
Aboveground swimming pools are a great alternative to an inground swimming pools. A quality aboveground swimming pool can start around $2,000 and are designed to be consumer installed. Another great option is a Swim Spa! These wonderful vessels are smaller bodies of water so they can be heated efficiently year round and provide an excellent means of exercising in the low impact environment of water!
Aqua Spas & Pools are happy to announce that we now offer fireplace installation services in Gig Harbor, WA! Having a fireplace inside your home or as part of an outdoor living area creates instant coziness and comfort. Whether you want your residential fireplace in your basement, living room, or another major area of your house, our fireplaces offer a convenient way to stay warm inside, whether you end up choosing a wood, gas, or pellet model.
BioGuard offer professional, quality products that are the best solution for your pool and spa care needs. These products include various BioGuard pool chemicals and supplies that are among the best pool chemicals in the industry. BioGuard pioneered the idea of computerized pool water analysis. Bring in a water sample from your swimming pool today and we'll give you a complete, personalized analysis for start-up, closing and maintenance.
Reviews (23)
Steve L.
Dec 28, 2021
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I have a hot tub that has been in constant use for more than 25 years. Recently it started leaking water. I thought it was probably time to buy a new one so I started shopping around. I experienced major sticker shock. I thought maybe it would be worth seeing if it could be repaired, fully expecting them to say no. But a technician from Aqua Spas and Pools came out, discovered the source of the leak, and sealed it. Everything is now working perfectly!
Mike P.
Nov 18, 2021
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We've had a the best experience working with Tonya at Aqua Spas & Pools. Tonya was so wonderful discussing our various options for Spas, and amazingly had what we wanted in stock (we expected a 6 month wait!). After the purchase, Tonya helped us identify a trusted electrician and came to our house twice in a week to ensure delivery went well and that our spa was set up properly with chemicals. Couldn't recommend this team more - and ask for Tonya!
Charles Grant
Nov 15, 2021
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Chelsea Durante
Aug 16, 2021
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A++ service from Stacy and the team at Aqua Spas and Pools! I originally contacted the store to inquire about recommendations for electrical services in preparation for purchasing a hot tub- Stacy spoke with me for over an hour- assisting me in evaluating my space and providing detailed recommendations. Within less than a week we had a fully running hot tub with all the accessories provided at discounted rates! Couldn't have asked for a better experience from this team! Highly recommend!!!
John Warren
Jul 08, 2021
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We had a wonderful experience with Aqua Spa. We purchased our Spa in January and Tonya was very upfront about the situation with delivery during COVID and the expected delay's. She was communicative through out the process and gave us timely updates. Once the Spa arrived both Tonya and Jim were amazing and attentive during the delivery, installation and initial set-up. I am confident that the after sale support will be just as top notch. Another reason to shop and support local business and not the big box stores.
Gwen Judd
Jun 24, 2021
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We were very impressed with the great service we received from Tonya at Aqua Spas and Pools. We had despaired of getting a spa for the summer as all other places were back-ordered and pushing deliveries many months out.
From the moment we walked in the door at the Gig Harbor location, she treated us warmly and knowledgably. She did everything she could to make our spa purchase go smoothly from the shop to the delivery and installation, coming out to our house to manage the filling and treating (all accomplished in about 2 weeks!!) She remembered all of our preferences and met them. We couldn't
From the moment we walked in the door at the Gig Harbor location, she treated us warmly and knowledgably. She did everything she could to make our spa purchase go smoothly from the shop to the delivery and installation, coming out to our house to manage the filling and treating (all accomplished in about 2 weeks!!) She remembered all of our preferences and met them. We couldn't
M. Wong
Jun 14, 2021
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I just had some excellent service and advice from Aqua Spas and Pools - Gig Harbor. I moved into a house with a nice hot tub but know nothing about maintenance and care. I called and spoke with Marcus who had me bring in tap and tub water samples, then he explained everything that I needed to do.
What stood out was he also had me bring a photo of the care products the previous owners left behind. This saved me a ton of money in chemicals! I appreciate that his goal wasn't to just sell me every item that he could. Instead, he wanted to teach me how to maintain my hot tub and build a customer relationship
What stood out was he also had me bring a photo of the care products the previous owners left behind. This saved me a ton of money in chemicals! I appreciate that his goal wasn't to just sell me every item that he could. Instead, he wanted to teach me how to maintain my hot tub and build a customer relationship
Jessica Mallard
Apr 27, 2021
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After purchasing a new home in Port Orchard, we discovered the hot tub that came with the home was gray and smelly...disgusting!
I called a few different places and no one would help me either because I didn't know the model number or because they didn't service that particular brand.
Calling Aqua Spas and Pools was a refreshing experience. From start to finish Stacy was kind, accommodating ans super helpful. Zack made the spa pristine and taught me how to maintain it.
If you want stellar customer service and quality work, call them!
I called a few different places and no one would help me either because I didn't know the model number or because they didn't service that particular brand.
Calling Aqua Spas and Pools was a refreshing experience. From start to finish Stacy was kind, accommodating ans super helpful. Zack made the spa pristine and taught me how to maintain it.
If you want stellar customer service and quality work, call them!
Peyvand P.
Mar 12, 2021
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We are very satisfied with Aqua Spas & pools services to our indoor swimming pool and hot tub. Jim is very knowledgeable and caring and pay attention to details and take his job seriously and honor his work. You can rely on his thirty years old experience in this field and we wish him health and many more years service to our community.
Sharon D.
Jan 28, 2021
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Even though Aqua Spas & Pools wasn't nearby, we hired them based on their glowing reviews on various websites. They did not disappoint! Jim repaired out hot tub - replaced some sensors and answered all our questions. Jim is a superb technician - he has been repairing hot tubs for 29+ years and is very skilled, high knowledgeable, personable and patient answering our questions. It's hard to find people that skilled these days! We will continue to use Aqua Spas in the future and ask for Jim again!
L. Morey
Sep 09, 2020
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I left a review last night of our wonderful experience with Aqua Spas & Pools but failed to mention two of the most important people...Jim & Steve. We have had the privilege of working with Jim for nearly three decades. He is knowledgeable, skilled, hard working, and always willing to go the extra mile. In addition to his professionalism, he is also incredibly thoughtful, kind and personable. Just an all around great guy! Although we've only worked with Steve for a few years, we appreciate his skill set, solid work ethic and positive attitude. Thanks again to both of you for all your hard work
Linda Morey
Aug 31, 2020
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We have worked with Aqua Spas and Pools for almost 30 years. They have installed two large above the ground pools for us, which have provided us, family members, and friends with years of enjoyment! They are skilled professionals, but also kind, friendly and personable. I highly recommend them to everyone! Jim installed our first pool and installed the replacement liner in our second pool with assistance from Steve. They did an amazing job! We are so pleased with their skills, commitment and dedication to going a top notch job! We are grateful!
John B.
Aug 14, 2020
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I usually give businesses three strikes before I write them off completely.
Strike one was when I needed a new pool heater installed and Aqua's quote for the unit and installation was $1000 higher than the outfit I ended up having do the work.
Strike two was when I needed a small fitting and was told it was a special order and would take two weeks to get. I was able to order the piece from Amazon for half the quoted price and get it delivered to my house the next day.
I don't know what strike three will be, but with several competitors in the area, Aqua will be at the bottom of my
Strike one was when I needed a new pool heater installed and Aqua's quote for the unit and installation was $1000 higher than the outfit I ended up having do the work.
Strike two was when I needed a small fitting and was told it was a special order and would take two weeks to get. I was able to order the piece from Amazon for half the quoted price and get it delivered to my house the next day.
I don't know what strike three will be, but with several competitors in the area, Aqua will be at the bottom of my
David J.
Feb 08, 2020
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We have had our hot tub water tested and purchased chemicals at Aqua Spas and Pools for over 10 years. Last month our tub stopped working and we needed service.
The servicemen diagnosed and repaired our tub perfectly! We were really pleased to have it back in service so quickly.
Aqua Spas and Pools is the best!!
The servicemen diagnosed and repaired our tub perfectly! We were really pleased to have it back in service so quickly.
Aqua Spas and Pools is the best!!
Travis C.
Dec 31, 2019
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Stacy continues to be an excellent Customer Relations Manager! After we purchased our first spa, Stacy ensured that it was PERFECT from install to daily use and maintenance. Whenever we have a question, she is readily available. We so appreciate her ongoing support and friendly checkups--yes, she calls from time-to-time to make sure we are getting tge most out of our spa. We also appreciate our technician (NR) for his weekly care of our spa!
Michael F.
Dec 14, 2019
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The R.
Oct 13, 2019
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We recently bought a house with a pool and were told that this is the company that serviced it. We gave them a call and they immediately knew the pool, knew the specifications, and were able to guide us in what products we would need.
They even offer a new pool owner orientation!
Stacy was especially helpful in making certain our needs were met. Her professionalism and experience were astounding.
They do pool water analysis to help ensure that your water is safer for you and your family. We found out ours was unsafe!
If you are looking for help with your pool, whether it be service or maintenance
They even offer a new pool owner orientation!
Stacy was especially helpful in making certain our needs were met. Her professionalism and experience were astounding.
They do pool water analysis to help ensure that your water is safer for you and your family. We found out ours was unsafe!
If you are looking for help with your pool, whether it be service or maintenance
Jill W.
Jul 06, 2019
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My husband and I had been looking for a spa since February. We had looked at Aqua Spas first and then Costco at a Bull Frog. We were contacted by Stacy about the 471 spa that we had been looking at and decided to make the purchase. Stacy went out of her way to make sure she ordered the colors and features that we wanted.
I HIGHLY recommend Aqua Spas! Thank you Stacy for going above and beyond!
I HIGHLY recommend Aqua Spas! Thank you Stacy for going above and beyond!
Jim S.
Jun 28, 2019
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As a Realtor, I have to rely on professionals at times to take care of problems for my clients that are not in town. These guys have shined on more than one occasion. It always seems like it's a lot of money to have things repaired, but what a great crew. So friendly and so accommodating on short notice. Thank you so much for helping us stay on our timelines.
Barb M.
Jun 11, 2018
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The Best in Customer Service and Patience!
As new pool owners we didn't have a clue how to get our chemicals right and did not want to send our gkids (or ourselves) into the pool until we knew they would be safe. Stacy at AS&P was SO helpful, kind, patient, knowledgeable and provided us exactly what we needed to enjoy our pool all summer long! Kyle also provided some much needed education. Thank you for stepping in when all of the other pool companies in the area let us down. You are truly The Best!
As new pool owners we didn't have a clue how to get our chemicals right and did not want to send our gkids (or ourselves) into the pool until we knew they would be safe. Stacy at AS&P was SO helpful, kind, patient, knowledgeable and provided us exactly what we needed to enjoy our pool all summer long! Kyle also provided some much needed education. Thank you for stepping in when all of the other pool companies in the area let us down. You are truly The Best!
Suzanne S.
May 23, 2017
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Christopher C.
May 06, 2017
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I used to rely on procuring my hot tub needs online, which was not bad, I just did not know how good this store actually is until I needed to go in. But since going in, for a new hot tub cover (which also happened to be an excellent deal and of the highest quality that I have found in a cover), I only go to this store for all of my hot tub needs. The staff is as helpful as can be, eager to answer any questions and to help any customer. They are also extremely knowledgeable with maintenance, tracking notes for customer details so that they can expedite issues with answers and also with providing
John S.
Sep 09, 2015
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The water testing service was super helpful. My wife and I recently bought a new house that had a hot tub and they got us up and running in a day. A nice lady helped me out and she seemed very knowledgeable. They even paid my bridge toll when I mentioned I lived over in Tacoma, so that was a nice surprise. I'll definitely go back next time I need supplies.
