Heirloom is dedicated to providing the finest textile cleaning and restoration for Oriental and Fine area rugs. Every handmade rug has a story. It usually begins in the country of origin. These are works of art from cultures that are disappearing. While commercial productions have increased in recent years, the weaving of fine rugs is a dying art.
You are invited to watch our helpful rug care videos and review detailed descriptions of each of the rug care services we offer. If you have any questions or would like to schedule a pick-up, please call us anytime at (847) 486-1500. I have never experienced such customer care in any company, large or small.
In addition to to the excellent aid and consideration, the professionalism and know how of not only the cleaning, but the repairs as well, has always left me feeling confident and secure about where I place my trust. THE BEST! Heirloom is a very honest and caring company and I'd highly recommend them to anyone who has a rug to clean.
You are invited to watch our helpful rug care videos and review detailed descriptions of each of the rug care services we offer. If you have any questions or would like to schedule a pick-up, please call us anytime at (847) 486-1500. I have never experienced such customer care in any company, large or small.
In addition to to the excellent aid and consideration, the professionalism and know how of not only the cleaning, but the repairs as well, has always left me feeling confident and secure about where I place my trust. THE BEST! Heirloom is a very honest and caring company and I'd highly recommend them to anyone who has a rug to clean.
Services
A handmade rug is an investment and a beautiful object, and something you want to maintain in excellent condition. In order to take care of your rug you need someone who has specialized knowledge and is able to determine the correct process for caring for your rug, in order to best preserve it and keep it in optimum condition.
A cleaning process should not be harder on your rug than average daily wear. We address all issues with rugs we receive for cleaning with a pre-inspection. The pre-existing condition can dramatically affect the final result of cleaning. Surface cleaning, pet spills, and pre-spotting and dirt combine to change a rug over time.
Our video gallery is designed to answer some of the most common questions we are asked every day. Please take a moment to watch a video or two, and remember to bookmark the page for future reference! In this section we explore a couple of things that you can do to extend the life of your fine area rugs and protect your investment.
Reviews (8)
David Shapiro
May 16, 2021
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Vicki & Roberto at Heirloom provide good, old-fashioned personal service matched with experience and professionalism. The five rugs they just cleaned for us came back bright & fresh with colors looking vibrant & new. A few older rugs needed repair. Heirloom did that too, adding years to the life of these rugs. Communication was excellent. When you call a real person, who is interested in helping you answers. So nice.
Scott Bates
Dec 02, 2020
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This is an easy review to write. I called Heirloom and spoke with "Vicki," who walked me through the process and left me with great confidence in Heirloom's ability to properly care for our oriental carpets. She was very accommodating about timing for pick-up and delivery.
Vicki also advised watching several of the short videos on their site, which I did. They provided me with a real education on rug construction and the proper care and feeding of a nice rug. Bottom line...don't be afraid of getting a beautiful oriental rug completely wet. It's the only way to clean it down to its foundation and
Vicki also advised watching several of the short videos on their site, which I did. They provided me with a real education on rug construction and the proper care and feeding of a nice rug. Bottom line...don't be afraid of getting a beautiful oriental rug completely wet. It's the only way to clean it down to its foundation and
Mari Lynch
Jul 30, 2019
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Excellent job! Both rugs, one is all wool and the other is a synthetic mix, were thoroughly cleaned and looked fantastic when I got them home and unrolled them. This is NOT a cheapo rug cleaning with a machine swirling around or powder sprinkled on and vacuumed up. This is a real deep cleaning /rug shampooing kind of operation. Roberto and Vicki were very accommodating and fairly priced. I brought my rugs to them and Roberto unloaded and loaded them into my car. Vicki greeted me and took care of all my questions. They called when ready 7-10 days. I will use them again and would highly recommend
Joan Chandler
May 18, 2019
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Tommy Pro
Dec 03, 2018
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I have never experienced such customer care in any company, large or small. In addition to to the excellent aid and consideration, the professionalism and know how of not only the cleaning, but the repairs as well, has always left me feeling confident and secure about where I place my trust. Truly this place is like no other, and if you need anything in this line of work, look no further
Sheridan Turner
Jun 20, 2018
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Lynn Staudacher
Jan 07, 2018
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THE BEST! Heirloom is a very honest and caring company and I'd highly recommend them to anyone who has a rug to clean. My 9 x 12 Oriental was picked up (free) and they discovered areas of rotting on my rug at their facility. They emailed me 6 or 7 detailed pics of the rotted-torn places and suggested that cleaning it might damage the rug further. Heirloom said that they would back the damaged places on the rug with latex to strengthen it--I had paid $100 for a down payment on the cleaning. They said the $100 deposit would pay for the backing. Brought it back to me on time and it looked fabulous
Dylan Brauer
Aug 10, 2016
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