We strive to give our customers the best service possible by providing trained technicians. We try to give the best customer service and handle all problems as quickly and professionally as possible. Many of our customers use our service annually, and have done so as long as we have been in business.
We service all brands and models of gas fireplaces, inserts, gas logs, grills, patio heaters, free standing stoves, firepits, infrared heaters, and a variety of gas fired products. If parts are needed, we do our best to supply original manufacturers parts, but will only replace parts that are absolutely needed.We know our customers time is valuable, so we set exact appointments and do our best to stay on schedule. We don't think it is fair to give a 2 or 4 hour window of time.
We service all brands and models of gas fireplaces, inserts, gas logs, grills, patio heaters, free standing stoves, firepits, infrared heaters, and a variety of gas fired products. If parts are needed, we do our best to supply original manufacturers parts, but will only replace parts that are absolutely needed.We know our customers time is valuable, so we set exact appointments and do our best to stay on schedule. We don't think it is fair to give a 2 or 4 hour window of time.
Services
We understand that our customers time is valuable, so we set exact appointments, and do our best to arrive on time and work as quickly and efficiently as possible. We are more than happy to explain everything we do while in your home and provide any instruction that our customers need in regard to the operation or safety of their fireplace.
Manufacturers suggest having your fireplace cleaned, serviced and adjusted every year to two years. This will keep your fireplace running to its peak efficiency, and keeps it safe and operational for years to come. 2. Glass fogs: This is normal - Any moisture in your fireplace will settle on the glass until it is warm enough to evaporate off.
Reviews (2)
L. Betti
Sep 21, 2014
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When I first called Specialty Fireplace Service, Nora was very helpful end encouraging that they could replace the glass on the fireplace. She had me measure the shattered glass over the phone and made an appointment to have a technician come out to install the glass when it was ready. The technician was very nice and removed our broken glass but found that the glass he had brought was too small and would need to remeasure and come back with glass another time. At this time there was no service on the unit done, just glass removed. He said I would be contacted when the glass was in and he would
S. Meed
Aug 26, 2012
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I had a technician from Specialty Fireplace come out to repair one of my gas fireplaces which would not stay on, after showing up 45 minutes late because he was given the wrong address by the office staff (even though I confirmed the address with them multiple times), he stayed for all of 5 minutes and charged me $98.00 to tell me I needed a part which they didn't have in stock and would take 7 days to receive. I was trying to get the fireplace fixed for the holidays but the part ended up taking 2 weeks to receive, so another technician was sent to my house to install the new part, only to tell
