Embers West is your one stop shop for all of your fireplace needs. We work with the best quality products and parts found in the fireplace industry from indoor and outdoor fireplaces, fireplace inserts, gas logs, mantels, and more. Whether you are a contractor or a homeowner, we've got everything to suit your fireplace needs.
We work closely with you on your project in order to ensure that each fireplace project is perfectly installed, serviced, and exactly what you, the customer wants. We walk customers through the process from beginning to end, answering questions and meeting the goals of each and every client. Our showroom is available by appointment only to minimize exposure for our employees and clients.
If you do not have an appointment, you will be turned away. Not every on-site employee is permitted to interact with the public. Appointments are limited to 30-45 minutes in duration, 2 persons maximum and face masks must be worn at all times. If you are exhibiting signs of being sick, please reschedule your appointment.
We work closely with you on your project in order to ensure that each fireplace project is perfectly installed, serviced, and exactly what you, the customer wants. We walk customers through the process from beginning to end, answering questions and meeting the goals of each and every client. Our showroom is available by appointment only to minimize exposure for our employees and clients.
If you do not have an appointment, you will be turned away. Not every on-site employee is permitted to interact with the public. Appointments are limited to 30-45 minutes in duration, 2 persons maximum and face masks must be worn at all times. If you are exhibiting signs of being sick, please reschedule your appointment.
Services
We specialize in custom fireplace design and fireplace service in Orange County, California. We design custom fireplace solutions unique to your home or business, and use many quality fireplace products like Town & Country Luxury Fireplaces, Regency Fireplace Products, Napoleon Quality Fireplaces, Marquis Fireplaces, FMI Products, Montigo, Lennox, Kingsman Fireplaces, Mendota and many more!
Our showroom is available by appointment only to minimize exposure for our employees and clients. If you do not have an appointment, you will be turned away. Not every on-site employee is permitted to interact with the public. Appointments are limited to 30-45 minutes in duration, 2 persons maximum and face masks must be worn at all times.
Quality is important to us. Because of this, we only use and recommend top quality fireplace brands and products in the fireplace industry. We use many quality fireplace products like Town & Country Luxury Fireplaces, Regency Fireplace Products, Napoleon Quality Fireplaces, Marquis Fireplaces, FMI Products, Montigo, Lennox, Kingsman Fireplaces, Mendota and many more!
Need to convert your wood burning fireplace to gas log? Want a modern or traditional direct vent fireplace? No problem. We can do it for you! We have been doing this for over a decade and understand exactly what you need. We offer top quality fireplace brands and products to make sure your project lasts and comes out looking just as you wanted it.
Bioethanol fires are popular because there aren't any flues or any other connections, and one of the biggest points is that they don't need a chimney! A lot of these models are portable, which means you can take them from one place to another. Ethanol fireplaces are fuelled by readily available bioethanol, one of the most efficient fuel sources on the planet!
Reviews (25)
Halima R.
Dec 31, 2021
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During the holiday my family room ( fireplace) was the center of attention. I heard so many compliments from friends and family for the beautiful work done by Ember West . I can not thank Ember West enough for being meticulous .The whole crew was easy to work with and very professional. I had a vision for the fireplace/ mantel in my family room and Ember West made it happen! I am so glad I found Ember West.
Francois was able to use my Inspiration and came up with a beautiful design. He chose the perfect stone and mantel for my family room. There were a lot of processes and services involved
Francois was able to use my Inspiration and came up with a beautiful design. He chose the perfect stone and mantel for my family room. There were a lot of processes and services involved
J. C.
Jun 01, 2021
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The sales rep is rude and impatient! Don't bother! Had an appointment to meet and sent our pictures. But the sales rep is so impatient and didn't want to show pictures Or explain more as I am so clueless about what kinds of fireplaces available. After 20 minutes of that attitude, i don't feel like I am coming back or recommend to anyone every. I don't think anyone deserves this treatment and attitude!
Michael G.
Mar 18, 2021
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Francois and the team at Embers West were great to work with. Francois took the time to show me and my wife all the different options for our remodel project. I took in several inspiration photos and drawings and he helped turn our dream into a reality. The team was prompt, clean and we love our new fireplace. I would highly recommend them if you are looking for great results.
Mike D.
Jan 10, 2021
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Absolutely the epitome of quality service. Margot answered my call when I was looking for a wood stove. She helped me by referring quality companies for the stove brands that they work with. I then did my own homework on the products. All were top rated in the industry. No upsell. In fact Fransua came out and down graded me to a smaller less expensive stove due to space. Follow up was impeccable. Their installers (embarrassed I forgot their names) were super professional. Took every step to protect my floors. Went above and beyond on a perfect install. I kept an eye on the whole process and nothing
Tim S.
Dec 04, 2020
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After several attempts over several months to try and get a response from them, we regrettably have to move on. We had Francioux out to our home and he came up with some great ideas. We were ready to move forward on our project with an understanding that the quote would take one to two weeks and the project to begin after the holidays. Trouble is we never heard from them again (minus one text that he responded to promising he would get back to me). Since then I've left several messages and actually spoke to someone in the office on two separate occasions. Both times they assured me someone
Arne R.
Feb 20, 2020
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My wife and I have owned our Cottage in Laguna Beach since the 80's, and we were having issues with the City about our Gas log fireplace.
Francois suggested a Gas Insert to solve the Construction issue and keep the Neighbors Happy.
We have completed the project, and our Fireplace is the Centerpiece of our Home. Francois helped us with a beautiful stone Facade and a contemporary insert that not only looks fantastic but also heats our home with a Remote programmable thermostat.
The Service Techs and the Office Employees were delightful to work with, and went above board to be helpful!
Embers
Francois suggested a Gas Insert to solve the Construction issue and keep the Neighbors Happy.
We have completed the project, and our Fireplace is the Centerpiece of our Home. Francois helped us with a beautiful stone Facade and a contemporary insert that not only looks fantastic but also heats our home with a Remote programmable thermostat.
The Service Techs and the Office Employees were delightful to work with, and went above board to be helpful!
Embers
Brian F.
Dec 27, 2019
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Took over a week to get a quote back after calling several times to remind them. Finally, after getting the quote, it wasn't even for the details I had discussed... Also, they are crazy expensive... they quoted me for adding an insert and removing some bricks (probably like 30-40 bricks), little wood and drywall work, and running a line for the TV cables: $10k... AND that didn't include all the parts!!!... ya, no thanks!!!... I'm gonna look elsewhere or may just end up doing this myself... I can't even imagine what I would have been quoted if they actually quoted me for what
Christopher Livaccari
Aug 16, 2019
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Easily best Fireplce installation company in Orange and Los Angeles counties. From top bottom Francois has the skills, knowledge & craftsmanship to build you the fireplace of your dreams. Embers West was always on time, always super clean and their crews were very respectful to me and my family in our home. Their pricing is competitive, and their quality is second to none. Choose Embers West if you need a fantastic fireplace.
Jennifer R.
Jun 02, 2019
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First of all "purchasing a direct vent fireplace is not something the average homeowner knows much knowledge about being that it's not something you can walk into a store to just purchase" - it can be very overwhelming. I searched a few places before this one and Embers West was the one who made me feel so comfortable purchasing and gave me a lot of knowledge and after purchasing walked us through it every step of the way. Jason (the installer) was so kind and pleasant with tons of knowledge and patience. The owner - François really believes in happy customers! Best part is after
Ben L.
Apr 08, 2019
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I've reached out to them twice in the year and both times for a fireplace remodeling project and both times they replied back stating they are too busy at the moment to take on any new projects. They did respond in a timely matter which is nice, but why have a yelp page with all your contact info if you can't really take on a any more new business. Just going to waste people's time that call in to try to get a bid on a project.
Sandie B.
Dec 16, 2018
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I am reviewing Embers West's installation of a Mendota FV44 sealed combustion gas insert (combustion air comes from outside & fumes vent to the outside). The product has a remote with a thermostat & ability to control the flame height, circulating blower speed & a dimmable halogen light. There is electric ignition (no standing pilot flame) & a battery-pack to light the flame in case of a power outage.
If you're in the market for a gas fireplace, look no further. Save your time and come here first. You'll be glad you did. We chose Embers West because they had the highest
If you're in the market for a gas fireplace, look no further. Save your time and come here first. You'll be glad you did. We chose Embers West because they had the highest
Travis M.
Nov 21, 2018
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After trying other fireplace businesses, I came across Embers West. The owner, Francoise, was not only professional, he was extremely knowledgeable. I learned more about my fireplaces in 10 minutes than I learned during hours of in line searching and visits to their fireplace stores.
The experience was a throwback to times when business owners knew their craft, gathered as much information about what you were looking for, then helped you reach that goal in a simplistic fashion.
I definitely recommend Embers West.
The experience was a throwback to times when business owners knew their craft, gathered as much information about what you were looking for, then helped you reach that goal in a simplistic fashion.
I definitely recommend Embers West.
David Dolberg D.
Aug 31, 2018
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Ruth Aptaker
Jul 29, 2018
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Rick Burnett
Jun 27, 2018
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Embers West Inc was the best decision we made for our new fireplace and mantle. Francois and Serryn are fantastic and were so helpful every step of the process. We purchased the Napoleon HDX40NT fireplace and Magra Hearth Wood Silver mantle. We also had Embers West Inc install both items and that too was the right choice! Great price, superior customer service and the best overall value! We highly recommend Embers West Inc! Thank you, Francois and Serryn!
Cynthia W.
Mar 29, 2018
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Dan L.
Mar 15, 2018
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Francois and team did an amazing job removing our existing mantle, rebuilding the firebox, building out a beautiful brick face and installing a remote controlled gas fireplace. The finished work looks beyond what we imagined - we would definitely work with Embers West again and will recommend them to family and friends!
Kasey Grant
Jan 28, 2018
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Kate Mackenzie
Sep 18, 2017
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Dean M.
Nov 29, 2016
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Went with Embers West for my renovation since they could provide a turn-key job. I had them rip out my old white brick fireplace face, replace it with stacked stone and custom wrought iron doors and mantle, plus run electrical and hang my TV above the fireplace. The finished job looks great and I'm very happy with the results. The only negative was the job took longer than expected (on both sides) due to some unforeseen issues, plus my work and vacation travel schedule. Through everything Francois was patient with the project and provided updates consistently.
Initially, Francois came out
Initially, Francois came out
Bong E.
Oct 12, 2016
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At my stage in life, I'm hardly looking for new places to eat or where to grab a drink on Yelp.
Yup, you guessed it ...
I'm searching more for contractors for whatever project I'm working on for my home.
So if you're reading this review, I know you're specifically looking for a contractor to modernize your dated fireplace because I'm 100% positive you didn't stumble upon this review because you're browsing through my profile pics because I'm no attractive looking female with a bunch of profile pics.
The folks over at Embers West were a pleasure
Yup, you guessed it ...
I'm searching more for contractors for whatever project I'm working on for my home.
So if you're reading this review, I know you're specifically looking for a contractor to modernize your dated fireplace because I'm 100% positive you didn't stumble upon this review because you're browsing through my profile pics because I'm no attractive looking female with a bunch of profile pics.
The folks over at Embers West were a pleasure
Raymond G.
Jun 22, 2016
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To give credit where credit is due, I found this place through YELP while trying to find a place that can 1) Remodel my fireplace 2) Take Credit Card *Bonus 3) Also do backsplash for my kitchen...Honestly this is hard feat in the OC area since the majority only take cash or only try to sell prefabricated fireplaces.[Drove and called all over the OC and beyond].
After a call and quick meet with Francois and Serryn and a short drive to MSI (Where contractors buy their material since most of it is not on site) I knew exactly what I had wanted. I took the photos to Francois and scheduled an appointment
After a call and quick meet with Francois and Serryn and a short drive to MSI (Where contractors buy their material since most of it is not on site) I knew exactly what I had wanted. I took the photos to Francois and scheduled an appointment
Nicole B.
May 10, 2016
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By some stroke of extremely good fortune I heard about Embers West about a year ago when we were in the process of purchasing a home that needed a lot of updating. I was speaking with a friend at my children's elementary school at pick up one day about being in the market for a good contractor to re-do our kitchen and family room and eventually an addition, bathrooms, etc...basically everything in time. Another mom who I didn't know well at the time overheard and and invited me to come over and see her newly remodeled kitchen. She said that her contractor (Francois) was top notch and
Tim W.
Apr 22, 2016
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If you're in the market for a fireplace, look no further. Save your time and money and come here first. You'll be glad you did. I almost learned that the hard way. I was about to buy a fireplace for my outdoor patio at another retailer. They wanted $4000 for a 48" linear fireplace. Just something inside told me that seemed really high, so I found Embers West on Yelp. Not only did they save me $1000 off the price, but I got a 60" instead of the 48"!
Francíos is great. He had my fireplace personally delivered in time for the contractors to install it. I also purchased a
Francíos is great. He had my fireplace personally delivered in time for the contractors to install it. I also purchased a
Alex S.
Dec 11, 2015
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When other sellers had several reservations on whether we could fit a linear fireplace into our space, Francois had products that had no problems in fitting in. So much better than other sellers, Francois is more knowledgeable about the performance and installation than any other retailer I visited. He is easy going, had great displays and had products that outperformed other fireplaces I had seen. He came out quickly and went over all the details as well as worked with our contractors. The end product was exactly what we wanted and for no more than other retailers. It takes up far less space
