Fidelity Roof Company has been a licensed contractor in the state of California since its inception in 1948. Completion of over 10,000 commercial, retail, industrial and residential building projects. Fidelity's principals and management team collectively bring over 200 years of experience and knowledge.
Fidelity Roof Company serves property owners of commercial, retail, industrial and residential buildings and has completed over 10,000 projects and thousands of repair and maintenance programs. Fidelity Roof Company has the experience and knowledge to solve a broad range of roofing and waterproofing problems with time proven, practical, cost-effective solutions.Our abilities are wide ranging and are designed to provide our customer base with a variety of options, thoroughness and one source warranties whenever possible.
Fidelity Roof Company serves property owners of commercial, retail, industrial and residential buildings and has completed over 10,000 projects and thousands of repair and maintenance programs. Fidelity Roof Company has the experience and knowledge to solve a broad range of roofing and waterproofing problems with time proven, practical, cost-effective solutions.Our abilities are wide ranging and are designed to provide our customer base with a variety of options, thoroughness and one source warranties whenever possible.
Services
With over 70 years of experience serving property owners of commercial, retail, industrial and residential buildings and the completion of over 10,000 projects and thousands of repair and maintenance programs, Fidelity Roof Company has the experience and knowledge to solve a broad range of roofing and waterproofing problems with time proven, practical, cost-effective solutions.
Ernest M. Upshaw established Fidelity Roof Company in 1948. Post WWII found Northern California full of growth and promise. The economy was strong, and growth was evident by new construction of homes, schools, and commercial and industrial buildings. At the time, Mr. Upshaw was manager of one of the largest roofing companies in the area.
Fidelity Roof provides free estimates for roof replacement or new roof installation(s) on your property. First, we provide a preliminary estimate based on the general information you provide, this is not considered binding. The preliminary estimate is not considered binding and you're under no obligation to have Fidelity Roof Company do any or all of the work, either immediately or in the future.
Our roof leak response services are available to commercial properties and Fidelity Roof's current residential customers with roofs under warranty. Our service department is able to respond to roof leak situations and our technicians are highly trained specialists, equipped with the tools and materials necessary to identify and remediate most sources of water infiltration on the spot.
Fidelity Roof has a C-46 solar license and its primary focus is disassembly and assembly of existing solar systems during the roofing process. If a new solar installation is desired, Fidelity Roof has assembled a team to help with design and provide an end-to-end solution to ensure a leak-free installation.
Reviews (17)
John L.
Sep 23, 2019
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I had a roof leak that needs to be investigated. Weston from the company sent a couple of people to investigate. They came out for an hour and charged me about $400. They did not actually locate the source of the leak but recommended breaking stuccos and installing new saddles which would cost over $6K and would not provide any guarantee. I got a second opinion from another roofing company where their crew located the source of the leak and repaired them for under $500. It was tested for leak and no issue was found. I'm relieved I didn't use Fidelity Roof and spend the $6K.
Diego M.
Aug 27, 2019
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Dorsey M.
Apr 07, 2019
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Because consistently good service from a company is rare rather than frequent, I feel obliged to credit any company that walks the extra mile to maintain good standards and demonstrate professional integrity; hence, this review. Every person with whom I was in contact several times at Fidelity--Tisha (office), Jim Wheeler (Foreman), and Matt Malin (Supervisor )-- consistently demonstrated efficiency, graciousness, and an interest in resolving whatever concerns I had. I liked the feeling of being able to trust that what I was hearing was honest, straightforward and as expert as they come. When these
Kenneth T.
Nov 12, 2018
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December, 2014:
I'd give them 6 stars if I could. They were strongly recommended by our primary contractor, and his high opinion is most certainly warranted. The day after I called, the Project Manager (Doug) came to our home in Petaluma, got atop the roof, and generated a detailed and photographed report about our primary concern (water intrusion from the chimney saddle) as well as any other issues needing attention (broken tiles, gutters, trees). This report was emailed to us the same week along with a hard copy. Doug was patient and efficient dealing with our schedule and delays due to
I'd give them 6 stars if I could. They were strongly recommended by our primary contractor, and his high opinion is most certainly warranted. The day after I called, the Project Manager (Doug) came to our home in Petaluma, got atop the roof, and generated a detailed and photographed report about our primary concern (water intrusion from the chimney saddle) as well as any other issues needing attention (broken tiles, gutters, trees). This report was emailed to us the same week along with a hard copy. Doug was patient and efficient dealing with our schedule and delays due to
Aimee J.
Dec 10, 2017
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Considering the average response time for contractors these days, and the onset of the rainy season, we did not expect to get an estimate, much less a complete roof this season.
The answering service was polite and informative, and our contractor Chip responded early and often.
We needed a new roof on our home, and an integrated gutter system, as well as a roof on the garage on our rental unit. The estimates were accurate, and Chip was very communicative. Both properties were scheduled within a month of our first call.
The crew was punctual, polite, professional, and they cleaned up meticulously
The answering service was polite and informative, and our contractor Chip responded early and often.
We needed a new roof on our home, and an integrated gutter system, as well as a roof on the garage on our rental unit. The estimates were accurate, and Chip was very communicative. Both properties were scheduled within a month of our first call.
The crew was punctual, polite, professional, and they cleaned up meticulously
LeVar H.
Nov 28, 2017
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Overall great experience and highly recommend! My wife and I noticed a small moist separation in our living room ceiling the week of thanksgiving. In a frantic we called numerous companies to try and get a roofer to come take a look for a possible leak and found that almost everyone was booked for a good 4-5 months out. Thats when I came across Fidelity Roof Company, spoke with Matt and he understood my dilemma and sense of urgency and was able to squeeze us into their busy schedule and get someone out to us in 24 hours. The guys he sent were friendly and very efficient. They ended up uncovering
David C.
Nov 23, 2017
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These guys are totally respectful and dependable.
They are very honest and they have the best prices and services. On Friday I spoke to an attendant and asked for a visit for today and they were able to fit us in to see our roof leak and for estimates.
Trisha sent joel today and he was very knowledgeable prompt honest and responsible.
They are very honest and they have the best prices and services. On Friday I spoke to an attendant and asked for a visit for today and they were able to fit us in to see our roof leak and for estimates.
Trisha sent joel today and he was very knowledgeable prompt honest and responsible.
Hayden J.
Mar 16, 2017
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This family business run by Chip Upshaw gave the best price of 3 bids I got for replacing our flat roof with a high quality IB roofing material instead of the shorter lived typical tar and gravel roof. This coming summer will be the 5 year mark since the roof was done and so far we have had no problems what so ever. The only reason I was tempted to give a 4 star instead of 5 was due to a couple of communication snafus (probably due to the tenant in the building playing owner in part) but Chip was happy to address and remedy all concerns with a roof vent that disappeared and the few floating screws
John M.
Feb 08, 2017
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Fidelity Roof damaged the inside of my house while installing a new roof. Although they told me in person that they would repair the damage, I later received a letter stating that it was "consequential damage caused by normal construction activities involving the exterior of your home and was not the result of negligence on the part of the roofing contractor." Really?? When the roofing company steps through your ceiling wallboard? Be leery of hiring this company to install your roof.
Ruth Ann L.
Feb 07, 2017
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Jason H.
Jan 28, 2016
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We called Fidelity after calling several other companies who told us our job either wasn't big enough or they were too busy. We had a few blown off shingles on our pitched roof that I had put off fixing due to drought and a healthy fear of heights and pitched surfaces. The leaks started with the rainy season. Doug spoke to me about their fee structure and how busy they were but, after sending him a few photos he said he would do his best to get a crew over. They came the day El Niño started! The two man crew was very professional and efficient. Not only did they change the paper and
Tony M.
Dec 24, 2014
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Thank you Fidelity Roofing for the absolute great job you did on my roof. I am grateful for the respect and integrity in the repairs to my roof. You are outstanding with great customer service, always on time and complete your work promise with percist detail. Your quote was fair and outstanding. Doug you are the man. If you are ever in the need of roof repairs look no further. this is the place. Thanks for everything and being a great business in our bay area community. Tony, Showers of Flowers, Emeryville, Ca.
A. E.
Dec 14, 2014
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I was freaked out by one of the reviews that gave one star, but this company was recommended to me by someone I trusted, so I decided to call anyway.
The owner, Chip Upshaw, came out when scheduled, looked over our rotting garage roof, and gave me an estimate. He let me know exactly when the project would take place and how long it would take.
The workers came and were really quiet! They didn't turn on music or talk loudly. They quietly worked on peeling back the old, rotten roof and replacing it with a new one. The owner came out to inspect their work and talk to me about what they
The owner, Chip Upshaw, came out when scheduled, looked over our rotting garage roof, and gave me an estimate. He let me know exactly when the project would take place and how long it would take.
The workers came and were really quiet! They didn't turn on music or talk loudly. They quietly worked on peeling back the old, rotten roof and replacing it with a new one. The owner came out to inspect their work and talk to me about what they
Taz B.
Sep 23, 2014
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Thank goodness for Chip and Fidelity Roofing!!! We unfortunately went with another roofing company to replace our old roof and the first time it rained we had leaks. After that roofing company "fixed" the leaks, we had even more leaks the next time it rained. When that roofing company would not respond to our calls and letters, we reached out to Chip and Fidelity. Chip was professional, courteous and upfront with us about repairing our roof. Obviously they could not warranty the entire roof because they did not install it. He gave us a bid, the company did the work and they stay right
Victoria R.
May 01, 2014
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It's rare that you hire a contractor who exceeds your expectations, but this was the case with Fidelity Roof. Re -roofing our house was difficult and a very big job. It's a Tudor on a hill and the roof has many sharp slopes and seams. A number of reputable roofing companies didn't even submit a bid after looking at the scope of the project. But Fidelity co-owner, Chip Upshaw, submitted a bid within several days. It was well organized, easy to understand, and included a number of addresses we could visit to look at different roofing treatments. There were clusters of houses
Douglas J.
Jun 28, 2013
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Fidelity Roof just completed another project for me, this one a commercial building in San Francisco, and it turned out beautifully, on time, on budget, clean, and with excruciating attention to detail. I see that the last poster was unhappy about the gutter that fell into her yard, but it is hard to believe that an event like that was caused by Fidelity (who knows, perhaps the gutter was about to fall in the next decent wind), and it sounds to me like the worker on the job was doing what he could to fix the situation, with little empathy from the poster (who most likely has never cleaned her
Kalyee H.
Nov 18, 2011
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**update 2018** I wrote this review 7 years ago and still get harassed by people to remove it. And I will not. What happened 7 years ago was 100% accurate. Just cause I have my location as Tennessee, doesn't make it any less valid. People move!! Please leave me alone!
I'd give this company NO stars if I could. Very unprofessional. They were working on the gutters at my condo complex when BAM!! The gutter FELL to the ground, smashing our patio table, umbrella, some plants we had on the table, and other things. Before this even happened though, the guy KNOCKED on our patio window asking
I'd give this company NO stars if I could. Very unprofessional. They were working on the gutters at my condo complex when BAM!! The gutter FELL to the ground, smashing our patio table, umbrella, some plants we had on the table, and other things. Before this even happened though, the guy KNOCKED on our patio window asking
