Proctor Honda

I came in late and without an appointment, but they took great care of me. Everyone was friendly, efficient, and wait time wasn't long. Adam made sure I was well informed and made me feel at home while I waited

We were faced with an awful situation that left us needing to find a new car. I researched and test drove several cars at different dealerships, but nothing compared to Proctor Honda. Robert, our salesman, was amazing, so patient with all our questions and our situation. The whole process was as painless as possible. No pressure sales approach which was amazing.

I had my first oil change today and took my car up without an appointment since they were booked through Monday. I wasn’t sure if they’d be able to fit me in today so I had set my expectations to possibly going back tomorrow. They were courteous and efficient and had my car done in an hour and a half, which I’m sure is longer than those with an express service appointment but obviously much shorter than I had expected. With quite a bit of traveling ahead between now and after Thanksgiving I am very appreciative of knowing my car will be in good order. And for my next visit I will plan better

Great service..very friendly and accomodating staff..the place is so clean..im very satisfied..

I needed regular service on my Honda CRV. I contacted Proctor Honda via Phone to schedule an oil change and tire rotation. The staff member on the phone was pleasant.


When I arrived, I was greeted by a kind gentleman, Bruce Ford, ready to assist me. I asked if we could fix the battery in my key as the car indicates it is low. He asked if I needed anything else besides the oil change, tire rotation and battery in key, and I stated no. I handed the keys and jumped in the hubby's car while they worked on my CRV baby.

After a short time, I received a call from Bruce Ford stating my car was

Proctor Honda hands down has the best service department that I have ever been to. They were knowledgable, helpful, and patient with me. They had clear communication and they were honest. I also received my car back clean after a nice free wash. Sheila was my service advisor and she was amazing! Just a stand up person with good character. Even though they were extremely busy that day Sheila made sure she communicated with me and was honest with time updates and what my car needed. Thank you Sheila and thank you Proctor Honda!

I purchased a vehicle with Proctor Honda, but this particular review is for their service department.

I had an appointment with them yesterday for normal maintenance (oil change etc.). The gentleman who took my car was professional, knowledgeable, and efficient.

Ordinarily, as someone who has a lot of experience in customer service, this is exactly what I would expect from an establishment. However, this gentleman went above and beyond.

I was there with my 3 year old daughter, who understandably gets restless having to wait for more than 30 minutes. Rather than try to sell me anything

This is an awful dealership. Their sales people come off like they are hiding information, get angry when you compare their offers to Blue Book prices, and at one point insisted I pay a ridiculous array of fees and quickly transferred for to a billing or customer service person as if we had reached an agreement. Ironically, this last interchange occurred just when I was going to ask them about all the other bad Yelp reviews that don't sound like their commercials (in other words, their positive reviews sounding like their commercials lead me to suspect more shady practice/reviews by owners

Be wary of this place. High labor charges for jobs completed at dealerships is no surprise. Just know if you get your car fixed here you are going to be paying quite a bit for labor and an up charge for parts. My greater frustration with this place is that despite the high costs: 1) they can never estimate accurately when your car is going to be finished 2) they cannot figure out how to have their phones answered and 3) their technicians aren't responsive if you want to check in for an update. Honda makes a good product, but Proctor Honda does not provide good service. You've been warned

Proctor Honda provides excellent service as well as superb vehicles. Allie Biggs is worth a 10+. She is very knowledgeable and detail oriented as well as upbeat and friendly. I recommend her if you need to purchase a car. Joe in the finance office is also a 10+. He's efficient and accurate and provides a high level of customer service.

A few weeks ago, we made an appointment for a repair online. There were openings for the next day and would take the earliest! When I arrived the next morning, a nice, enthusiastic guy outside asked me for my name. He couldn't find my file and looked embarrassed. He recommended that I go inside to figure out what was going on. At the desk, a young man helped me. He couldn't find my name, either, but then asked if I made the appointment online (who doesn't nowadays?). The issue was that I made the appointment after hours and it wouldn't appear yet. He then gestured to

Quality service and free coffee. One of the many perks of waiting at the dealership for car repairs. Service staff took the time to provide quality service by explaining what happened during the repairs and described the status of other items like fluid levels.

I said the same on honda's new car owner survey. I'm buy toyota next time around.

Phone Customer Service remains non-existent.
My CR-V has another Airbag recall, but you won't get an appointment for that unless you are coming here to spend money...

Having already had my vehicle diagnosed by my mechanic (& common sense), I knew the power steering pump needed replacing. I scheduled a drop off appointment for my car and asked to have a quote on repairing the pump. I'm told "That will be $55 to diagnose", "I already know the pump needs replacing, just want to know how much it will cost", "It's $55, we will have them look at it"

My son, a Florida State University student, dropped off his car this afternoon to have an airbag recall done. Shortly thereafter, I received a call in Pennsylvania, that he needs a new starter and the car won't start. The car NEVER had any trouble starting. This is bull. I am calling the Better Business Bureau.

The fact that I'd rather drive 110 miles one way to Proctor Honda in Tallahassee when my Accord needs servicing rather than 50 miles to Bay Honda in Panama City should tell you a lot about the higher quality of customer care offered by Proctor. Every employee at every level offers friendly, courteous professional service without fail. I've never experienced anyone here "having a bad day". In their clean, spacious waiting area you can watch tv if you like, or sit in their coffee shop atmosphere area and enjoy courtesy coffee, tea, cocoa or cappuccino along with a variety of free

Just received a tin of cookies in the mail post buying a car, nice touch Proctor Honda!

Cookies are from carolinacookie.com and they are really moist, chewy, and delish.

Slow. Uncourteous. Two words to best describe service there. My wife and I both have Honda's. Both times we have brought our cars in, it has turned in to an entire day or more event.

They say if you leave your car overnight they will get it in first thing in the morning. Doesn't mean anything. Oil change still took more than 4 hours. I believe they over schedule to keep the business. It's not right.

I had an airbag recall. I called in January to put my name on the list. I literally called 6 plus months later and they told me, "they were getting ready to call me." Ya