Lux Cars-Chicago

It was a pleasure working with Sherry at Lux cars. We bought our Expedition and had it shipped to Colorado. Everything went great. We are very pleased with the vehicle and the service.

Sherri was absolutely amazing. She was extremely helpful, easy to reach, and patient.She assisted me in locating the perfect car when I had no idea what I wanted. Thank you Sherri and Lux Cars!!

The buying experience was easy, Salesman Craig was phenomenal. Now regarding to the car I brought there was a pretty noticeable scratched up part on the bumper that wasn’t shown on the photos. nonetheless the cars they sell are a pretty good deal compared to other dealers. Also my car when I brought it, it was given to me on almost empty unlike other dealers where as they fill you up for free.

Florin Marinescu is awesome. Will recommend. He will definitely help you a lot when it comes to purchasing a new vehicle!

Nice dealer ship , very clean inventory and very professional. Purchased a vehicle from Keisy a few weeks back was very easy to work with and straight to the point ! Thank you for all your help Keisy will be back soon for another car !

We found an Escalade online. I completed the application and was approved verbally for the amount requested with $10,000 down payment. The dealership is several hours away and Val stated the paperwork would need to be overnighted to me instead of emailed. He would not email the terms of the loan but would mail them. However, he would not mail them without a $1000 deposit first. That evening after reading additional reviews, we decided not to pursue purchasing the vehicle based on the poor reviews. The next morning we called to let Val know we would not be purchasing the vehicle. He was very condescending

Craig G. was great to work with. Made the whole buying experience pressure free and easy. Texted all the details I needed, met up for the test drive, signed the paperwork and left. All done with no pressure sales and very quickly! Would recommend working with Craig if you’re looking for someone to help in your car buying experience.

I called today and was talking to Keisy today about a car I was I interested in, we had a good conversation. We had a couple calls back and forth to answer some questions about my trade, etc. I told him to email me with the purchase order to review and I would give him my visa number to hold the car, he agreed. I got the purchase order from him and I questioned what was the $499 sales fee. He said that they charged every customer this fee, I asked what it for. At that point he got upset with me and he would not hold the car for me unless I was "happy" to pay the fee. I don't know

These guys are amazing! Bought a Jaguar truck from them, they prequal'd me over the phone in 30 minutes and was on and out of dealer in less than an hour.
Ask for Alex. He'll take best care of you.

Yesterday I came by with interest in the Jaguar F type. I arrived a bit close to their closing time; 5:30pm-ish. I was first told "we only take this car out for serious buyers" I asked "do you think I'm not a serious buyer?" I was told no and the salesperson apologized for the assumption. She went and spoke with the team to see if they could get the car out for a test drive; i was told that since it was so close to closing , they couldn't. I asked if I could come back tomorrow as I am considering this model and a few others that I have scheduled test drives for. I

I called this dealership and applied for financing and was approved. The sales person I spoke to was VERY nice AND accommodating. I booked flights to come into Chicago and look at a few of their inventory.
The strange thing is that anytime I called in to speak to the first sales rep the other reps and managers at the dealership were very rude and abrasive. I didn't think anything of it until the weekend I was suppose to come in and couldn't make it the sales rep (a man different from the original woman) I spoke to on the phone said he couldn't answer my questions about one of their

Really positive experience. I scheduled a test drive for a car I'd been looking at for a while and was upfront with the fact that I wasn't looking to buy soon. Anthony was really laid-back and friendly - not at all the pushy car salesman type! I did the test drive, everything went really smoothly. I'd love to purchase from this dealership in the future.

I just recently purchased a 2017 Ram 1500 from them. Honestly it was the quickest and easiest car buying experience I’ve ever had. I knew exactly what I wanted, and they were up front with what they had. The truck was detailed and ready to go. There was a little hiccup with the financing portion due to them not being able to accept a credit card as a down payment, so I had to come back to the dealership and use another form of payment. That was more on the banking side than the dealership, so I can’t blame them. They took care of me by filling up my tank, to cover the drive there. Alex was

I purchased a 2016 GL 550 Black on Black Mercedes Benz. The salesperson Val provided all the information I requested in a timely matter prior to my test drive. They also provided financing at a great rate. This Benz exceeded all expectations inside and out for a pre-owned vehicle. Thank you Val at LuxCars...Your company has earned my trust. I highly recommend this dealership. Russell from Wisconsin

I had a great experience with Val at Lux cars. He took care of any problems I had & made sure everything went smooth. Im very happy with my new SUV. I recommend Lux Cars for your foreign ride!!!!

I have bought my 4th car/suv from these guys and love every single one of them and my experience was always perfect !!!! Kaysie is your guy ! He will work hard for you to get you the car you need and want ! Go see him !!!!!

Negotiated with sales rep over final price of a vehicle purchase. When it came time to sign the paperwork I noticed a charge I wasn't expecting and was told it was a "dealership fee". After reviewing the documents at home I was surprised to find it was $400 for something called Equi-Sheild. This is a leather conditioner they wiped on the seats before I picked up the car. The paperwork was handed to me in such a way that I never saw "Equi-Shield" anywhere at closing.

This was a surprisingly underhanded move on their part. I would not trust this company again.

This place made me laugh.... first impression was not good. I open the door, walk inside and see three different salesmen sitting at their desks, heads down....none of them acknowledge I'm standing there. I finally had to call out the name of the salesman Id spoken to on the phone that same day to test drive a car (a 50k car I might add), not a cheap one... the salesman perks up and says, "you're here for the Hyundai, correct? I kind of stood there puzzled, because I don't even think this dealership sells Hyundai's. I was not there for a Hyundai.

Second thing.... he takes

One Year Later
I waited a year to write my review on the car I purchased from Alex @ Lux Cars. The Car (14 BMW M550I GT) is the best purchase I have made. The price was great. The follow through on all promises were kept. It was everything I was looking for and more. Some of those bad reviews sound like the whining of people that did not do their homework.
Listen People - when buying a used car it requires some work. Call the last owner of record on Carfax. As for the last Invoice. I avoided 3 bad car decisions that way. Know the car that you are looking to purchase. You should know

If I could give negative stars I would. Beware of shady dealer. I bought a slightly used car in 2017 (7,000 miles) and they failed to mention it was an auction buy with structural damage (which was obviously fixed when I bought it). Carfax was clean. I paid $37k for a car that was a freaking auction buy which now has low resale value because the carfax was updated in the meantime. Apparently I purchased it a few months after the accident and the carfax took longer to update. I'm beyond pissed off because who wouldn't be?!

Shady.

Hope this review turns some people away from this dishonest

I think there's a reason why this place gets a 2.5 star average. For me, the jury's still out. I'm still waiting to see if they're going to do the right thing with regard to a promise that they made to us upon our purchase of one of their vehicles. We were told that they would order the parts needed for the repairs (that they promised to do) and they would call us when the parts arrived so we could bring the car in.

My gut tells me that they're not going to follow through on their word. If they do, I'll remove this review and write a very different one. If not, I

Bought Car, same day driving back to Wisconsin car starts smoking, radiator hose is broke. Took car to Jaguar Dealership next day, they say brakes must be done for $895. Place is a ripoff

PLEASE READ CAREFULLY BEFORE DOING BUSINESS HERE!!! BEWARE!!! SPEND MONEY ELSEWHERE!!!

I bought a car a few months back at this location. It's been a nightmare!!
The car had major issues that I found out about after the purchase, bad turbo and an oil leak that i found out was a crack in the engine. I take it back to Lux Cars for the turbo and the leak. They fix the turbo and they thought they fixed the leak.

I come back a few days later beacuse I got a low oil pressure light and the leak was still there. They tell me that they cant fix it for free that I have to pay. Even though they tried

Good communication, very nice cars at the best prices around. Elman is always quick to respond.

My displeasure with Lux Cars Chicago started just minutes after signing the paperwork when I was handed one key for the used 2013 VW GTI I just purchased. I asked for the second key but was told they did not have it and would not make arrangements to provide one. The new key (with programming) eventually cost $300 through VW so I was already out that additional money before walking out the door.

When my wife and I test drove the car we told sales rep Keisy the clutch felt worn and near the end of its life-cycle. Keisy initially said he would replace the clutch prior to purchase but then backtracked

You should probably steer clear of this dealership. I bought a 2012 GLK 350 and had immediately problems. While the dealer fixed a few things upon going back, you would think they would catch them when doing their "inspection."

I'm currently sitting at a Mercedes dealership the morning of Christmas Eve, far from where I live, and finding out this dealership used electrical tape to "fix" my headlight (both of my low beams suddenly went out = can't drive at night or early morning). Now I have to replace the entire headlight on the car (not cheap). Merry Christmas to

DO NOT buy any luxury cars from here.

I had the displeasure of buying a 2004 Bentley Continental GT from here and later found out that it had fake rims (from an older worn out car); the tires and rims didn't match and the car also had worn-out struts installed.

Basically, they stole the OEM Bentley parts and replaced them with cheap repainted aftermarket parts. The paint from the rims began flaking off within a few weeks.

I told the manager (Valls) and he charged me $390 to "fix" the tires but did nothing. All the lies and fraud Valls does may work in his 3rd world country, but