Area Wide Chimney Sweep

The gentleman we talked to was so rude and arrogant, that I'm not sure about their work. he found out we are located outside of Austin proper and hung up on us. not helpful at all.

BEWARE OF THIS COMPANY. Something just isn't right here. Called and set up appointment 10 days out in December (when 3 other companies were booked until Feb ~ this should have been my red flag). He asked me to text him my address and name and the date and time we had agreed upon which I did immediately. He responded with a thank you and prayer hands emoji a bit later. The day he is was supposed to show up and call within 30 minutes of arrival, I heard nothing. I texted him and heard nothing so I called and he answered. I asked if he was coming and he acted a bit bewildered for a moment and then

Critical: Professionalism
Called to set up an appointment and the guy on the phone was very rude for NO reason and hung up.

I had service from this company for many many years this last time when I asked for service the gentleman was kind of rude and said that he didn't travel an hour to get to my home which he never had problems before he lost this customer and my neighbor also

Had an appointment for between 12-1 and was told they would call before arriving but was not told they would call 2 hours before. I did not have my phone beside me at 10 am and when i saw they called I called them back with in 20 minutes and was told very rudely that if you do not answer the phone on 2 tries from them they cancel the appointment. I tried to reschedule and was told again very rudely they were to busy and hung up on me. Needless to say I will not be recommending this company to anyone and after reading other reviews I am glad I did not use them.

RED FLAG!
Paid to have chimney inspected and cleaned, but Charles & Sons didn't even open the ash dump door to clean out the pile of ashes.
When I called to report the "oversight", I was told they would return in two days to complete, still waiting.
Sent several text and left message and no response.
VERY UNPROFESSIONAL and FULL SERVICE NOT RENDERED!!

Positive: Professionalism, Punctuality, Quality, Responsiveness
Great people, able to come out fast, on time (early!), very clean, and made sure I knew how to do everything safely. Thanks so much to Charlie and co. They were so great and kind and I knew my fireplace was in good hands. And a top hat to boot!
Services: Chimney flue cleaning, Chimney inspections, Chimney cleaning

Called regarding house I was doing some cosmetic work on before moving in. Got a quick response, quick visit to the house. The inspection seemed thorough, didn't try to sell me unnecessary services. Identified one problem with chimney vent, it's a metal prefabricated fireplace, had the problem fixed within a week at a fair price. They even wear the traditional top hat.

I hire these guys for all my chimney sweeps. They are responsive and do a great job!

I’ve been getting my chimney swept for 10 years from Charles and his company. Every year I receive an excellent job, they’re friendly, honest and always on time. Charles is very informative of his job and you can tell he loves what he does. And I loved his chimney top hat! Reason I’m writing a review is that I was amazed this year at how they used a drone to take video inside of my chimney so I could see exactly what’s going inside. That and the photos really made me feel like I was part of the whole process. Definitely recommend this company over others.

On November 28, Area wide Chimney sweep serviced my dryer duct. Two days later, I noticed the roof tile around the Dryer duct cap dislodged and appeared to be loose, so I called Charles Fisk the Manager and owner. He was very difficult to talk to. He argued about what is covered under warranty and what is not, and said I would have to pay extra for him to come out and look at what I was telling him. then he hang up on me. Also, the service was horrible....the lint from the dryer was blown all over my yard and even the neighbors. Folks beware!!! the service was horrible. I would not recommend Charles