We specialize in Residential & Commercial Heating & Cooling Services in Charleston & The Tri-County area. Call today or use our form to schedule a service or a free consultation. We pride ourselves on helping our customers heat and cool their homes affordably and efficiently. So, when they give us a great review it gives us tons of satisfaction.
Take a look at some reviews from around the web and feel free to view our reviews on Google, Facebook and Yelp so you can see exactly what type of company you are working with. Your Choice for HVAC - As your local HVAC installation, maintenance, and repair company; we make sure our technicians are experienced and well trained.
Exceptional service and outstanding work is our trademark. At Customer's Preference, LLC the customer comes first. At Customer's Preference, LLC our customers always come first and we always strive to give you the best experience possible. We hope that you will give us a good customer review on Google+, Facebook or Yelp.
Take a look at some reviews from around the web and feel free to view our reviews on Google, Facebook and Yelp so you can see exactly what type of company you are working with. Your Choice for HVAC - As your local HVAC installation, maintenance, and repair company; we make sure our technicians are experienced and well trained.
Exceptional service and outstanding work is our trademark. At Customer's Preference, LLC the customer comes first. At Customer's Preference, LLC our customers always come first and we always strive to give you the best experience possible. We hope that you will give us a good customer review on Google+, Facebook or Yelp.
Services
The name of the company was chosen after the experiences the owner had as an employee in the HVAC industry. In our opinion, the days of "the customer is always right" are almost extinct. We believe that with superior service, treating customers with respect and integrity, and also giving the customer the most competitive price will allow Customer's Preference, LLC the opportunity to earn your business.
Call Customer's Preference, LLC at 843-557-5446. We'll be happy to set up an appointment for one of our technicians to come to your home or business for all of your HVAC service, repair and new installation needs. You can also reach us by email at CustomersPreferenceLLC@Gmail. Com, or fill out our contact form and someone will contact you as soon as possible.
Your home or business is different than anyone else's. At Customer's Preference, LLC we realize this and tailor our HVAC services to suit your needs. Take an in depth look at our services below. An air-source heat pump can provide efficient heating and cooling for your Charleston home. When properly installed by our technicians, your heat pump will take care of all your heating and cooling needs.
Reviews (11)
Maili Munson
Aug 23, 2021
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Ken B.
Jun 07, 2021
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Kenneth arrived within the promised time window and was professional and courteous. He quickly diagnosed my issue as a failed capacitor. Once replaced, he topped off my refrigerant until my unit was blowing 20 degrees colder than the intake. This company is honest and dependable. If you need fast service at a reasonable rate, call Customer's Preference.
Janea McCoy
May 28, 2021
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Kenneth was absolutely amazing to work with! His communication was perfect and that is hard to find in this industry. He kept me updated through the entire process. He was able to provide me with my units warranty, he order the part we needed, he informed me when it arrived, and he even registered my new part so that it would be under warranty! He is always on time and does amazing work. I trust him completely. If any of my friends and family needs HVAC work, he is the first one I would call.
Beth Snodgrass
Apr 29, 2021
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We had amazing customer service from Kenneth. He was friendly, prompt and incredibly knowledgeable. He took the time to talk with me on the phone to fully address my concerns and provided me with HVAC education. Unlike the other companies that I had initially called, who wouldn’t talk through the situation without sending out a technician and charging me a service fee. Kenneth came out the same day, both times that I called. He has great communication skills and presented us with several solutions to the problem, at various price points ... instead of jumping straight to the most expensive repair
Ronnie Freeman
Nov 04, 2020
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Of course, my A/C goes out at 3pm on a Friday afternoon in July. I was sure I would spend the weekend sweating it out and being miserable. However, when I called I was surprised and elated that I got their on call person Kenneth and he said he would be at my house by 6pm!!! Hallelujah!!! Better than that was how Kenneth explained what needed to be repaired/replaced in terms that I could understand. He was very professional, friendly and accommodating. I've many service people out to my house over the years and Kenneth outshines them all! My AC is working great and the price was very reasonable
Meghan Misar
Sep 19, 2020
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I would highly recommend this company to anyone needing maintenance on their HVAC unit. Kenneth was very accommodating and was the only person willing to come fix my AC during the storm today. I appreciated that he took the time to explain what was broken and showed me the broken part. He then walked me through some suggestions to better help maintain my unit but in no way made me feel bad for not being able to afford to do everything all at once. It was so nice to work with Kenneth - thank you!
Daniel Paris
Sep 16, 2020
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Michael Parrado
Sep 10, 2020
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If you’re reading this and trying to decide which company to call, look no further. Kenneth is THE hvac man for Charleston. He is leaps and bounds more professional, timely, and responsive than the other company we recently used and fired. He thoroughly explains everything he’s doing where it makes sense to an untrained person, and thoroughly answers all questions. Don’t make a mistake and call someone else!
Holidaystylz
Sep 04, 2020
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Look no further, Just do it!!! It’s 10:57PM and Kenneth/tech just left after repairing my parents AC unit this evening. I started contacting HVAC service repair companies about 8:45pm this evening. Kenneth with Customer’s Preference messaged back within minutes with a great quote, but their next available appt. wasn’t until 9am. I advised I would message back if I couldn’t find anyone to come out immediately, as my parents are older and both recently suffered from COVID-19. He messaged back that he would come out ASAP.
Professionally, masked and equipped he was here within an hour....true
Professionally, masked and equipped he was here within an hour....true
John Hastings
Jun 25, 2020
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Best experience I've ever had with any service provider of any kind.
Our AC went out in the middle of a Charleston June on a Saturday. It was swelteringly hot, and we had a one year old in the house. We had a technician (Kenneth, who was almost impossibly pleasant and friendly) on site within an hour of calling the company, and he took great pains in making sure he recommended the right course of action. Once he diagnosed the problem he realized he did not have a replacement part on hand, so he called numerous carriers at 6:00 PM on a Saturday until he found someone who had what we needed. He
Our AC went out in the middle of a Charleston June on a Saturday. It was swelteringly hot, and we had a one year old in the house. We had a technician (Kenneth, who was almost impossibly pleasant and friendly) on site within an hour of calling the company, and he took great pains in making sure he recommended the right course of action. Once he diagnosed the problem he realized he did not have a replacement part on hand, so he called numerous carriers at 6:00 PM on a Saturday until he found someone who had what we needed. He
Leigh Beckett
Aug 26, 2019
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I called Kenneth at Customer's Preference because I had a very high repair estimate next to replacement cost for a new heating and air conditioning unit. I wanted another opinion and additional quote for replacement. Kenneth arrived promptly with a big smile and all his meters and tools in hand. He checked out the heating unit which was working perfectly. Then he checked the air conditioning, explaining every step he took along the way. I was embarrassed when he asked where my filter was and when it was changed last. He showed me a drain pipe that needed to be changed and re-routed, a simple repair
