Get a pool service quote by completing our simple online form or contact our office directly by phone. One of our customer service experts will be happy to help you. Proper pool cleaning services, repairs, and renovations are our priority. Poolman services will help ensure the health and safety as well as extend the longevity of your pool.
Maintenance and repair services to ensure your pool stays in tip-top shape. Our friendly customer service professionals are here to help you find your perfect service package. Poolman is BBB accredited, licensed and insured with Commercial General Liability, Automobile Liability, Workers Compensation and Employers' Liability Insurance.Cheaper than purchasing a new cleaner, this kit will allow your current cleaner to handle more debris, and cut down on the risk of broken internal components.
Maintenance and repair services to ensure your pool stays in tip-top shape. Our friendly customer service professionals are here to help you find your perfect service package. Poolman is BBB accredited, licensed and insured with Commercial General Liability, Automobile Liability, Workers Compensation and Employers' Liability Insurance.Cheaper than purchasing a new cleaner, this kit will allow your current cleaner to handle more debris, and cut down on the risk of broken internal components.
Services
Poolman officially opened its doors in 1964 with a vision of becoming the largest swimming pool cleaning service company in Arizona. The goal was an insatiable focus on customer service, something that didn't exist in The Valley. By 1993, Poolman had over 1,200 customers and smaller companies wanted to join the Poolman team.
With over 150 employees, we are proud to say that we know everybody by name, and want to know about the exciting milestones in each other's lives. At Poolman, we believe that we help families create memories in their backyard, and we want to create memories at work as well. We make sure our employees are taken care of by offering Health Insurance, 401K and Paid Vacation.
Our friendly customer service professionals are here to help you find the perfect pool service package. Over 5,000 of our customers have taken advantage of our salt water pool system. We want you, too, to enjoy the soft water spa-like experience that makes you and your family feel happy and healthy while swimming.
Can we check something off your to-do list? Instead of spending your time worrying about chemical balances or water quality, spend your time with your loved ones enjoying your pool. You can relax knowing your Poolman Service Professional will keep your pool clean and in tip-top condition so all you have to do is swim.
Thanks to our knowledge and expertise, we are your one-stop-shop for all of your pool needs. Choosing to install a pool on your property can be an exciting time for you and your family, as doing so provides a great way to cool off on hot, sunny days and enjoy some exercise. Of course, while swimming is mostly fun and games, there's still some pool repairs and maintenance to be aware of and prepared for when the time comes.
Reviews (28)
Crystal L.
Jan 22, 2022
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Having read many of the other reviews, my only consolation is that I'm not alone in my complete disgust with Poolman.
I took over this account when I inherited my Dad's house after his passing five years ago. I didn't know the monthly payment amount so I paid $50/month for quite some time until I asked for an accounting and learned the payment was closer to $40. I had accumulated a credit balance of $341. Then in August 2021, I received a notice that the monthly payment was increasing from $40 to $75, or nearly 100% increase. I chose to continue with Poolman because I had decent
I took over this account when I inherited my Dad's house after his passing five years ago. I didn't know the monthly payment amount so I paid $50/month for quite some time until I asked for an accounting and learned the payment was closer to $40. I had accumulated a credit balance of $341. Then in August 2021, I received a notice that the monthly payment was increasing from $40 to $75, or nearly 100% increase. I chose to continue with Poolman because I had decent
Brandon L.
Jan 16, 2022
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Service went from weekly, to bi-weekly, and now prices have doubled? I am on a salt system which requires very little maintenance. I was paying about $55 and now the price went to $125. No skimming, no vacuuming, they literally just check the chemicals every 14 days! I will be finding someone who does FULL service for the exact same price! Oh and don't get me started on billing. Like the other comments, Poolman switched online payment systems and I was on auto pay. I received a bill for over $600 (which I paid, but asked to be put BACK on auto pay), fast forward.....and I received another
Nancy E.
Jan 14, 2022
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I have been with Poolman for 18 years. The prices keep going up and the service stays the same. Next month my salt water pool will cost $110 a month to service and salt water pool requires very little maintenance. The new payment link doesn't work well and the accounting department may or may not get back to you. I I will be looking elsewhere which I think I'd so sad after so many years
Jake Ritter
Dec 24, 2021
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I originally called Poolman for prices on servicing my pool and wasn’t impressed so I went with a different company that I was very happy with. Unfortunately Poolman bought that company. Since the purchase they have not provided me with any proof that I have agreed to use their service, they make extremely rude calls demanding money yet can’t or won’t provide any type of billing statement or signed agreement to use their service. When they did come out they didn’t have the proper equipment and had to use mine. They have back washed my pool multiple times down the side of my house without
Todd Hirt
Dec 02, 2021
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Hi reader!
Quick overview: (if you want to skip the detail paragraphs)
Jon, a repair technician of Poolman, is the main reason for my 5 stars. Although, Poolman itself has a great platform and ease of scheduling, the most important part of a business like this is their customer service and knowledge at the ground level. Jon provided that and beyond!
Anyway, I moved into property that came with a pool. I love the idea of the pool and I sure love when my friends have a pool! Somewhere I can go hang out, maybe enjoy a BBQ and then leave without having to worry about the bacteria we just bombed
Quick overview: (if you want to skip the detail paragraphs)
Jon, a repair technician of Poolman, is the main reason for my 5 stars. Although, Poolman itself has a great platform and ease of scheduling, the most important part of a business like this is their customer service and knowledge at the ground level. Jon provided that and beyond!
Anyway, I moved into property that came with a pool. I love the idea of the pool and I sure love when my friends have a pool! Somewhere I can go hang out, maybe enjoy a BBQ and then leave without having to worry about the bacteria we just bombed
Stacey B.
Nov 23, 2021
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Constant problems with service. Either it is a new tech being sent each week and inconsistency in completing tasks or problems with basic accounting issues. For 4 months the "new" system just not charge the credit card on file...then they called and wanted it paid all at once. What's worse is their accounts department treated me like I am a delinquent customer when this was their fault. After I made a payment plan they didn't follow it and double billed me. When I asked for some explanation they were again rude.
Jana O.
Oct 22, 2021
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I moved here 10 years ago from back east and had no idea about pools although I liked the idea of a saltwater system. Poolman came and installed a saltwater system on my pool and comes weekly for a reasonable monthly fee to clean it and take care of any chemicals I need.. I couldn't be happier with their service! My current pool tech, Adam, does a great job every week maintaining my pool and my saltwater system. Thanks Poolman and Adam my pool always looks fabulous :-)
Wildflower Marketing
Sep 19, 2021
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We have been with Poolman for a very long time. They have a great deal where you get a leased salt system, but when something goes wrong, the follow up takes so long, the customer agents are rude, they do not show up when they say they are going to, and are ill equipped to fix issues or don't know how. We had our monthly price increased $30 per month to balance all of our chemicals due to chemical shortages. Yet, my pool keeps turning green and because it takes them so long to get back to me we have to buy more chemicals and fix the pool ourselves. Then they had a technician come out and fix our
Patrick B.
Sep 05, 2021
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Jessica B.
Aug 31, 2021
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Do not walk, RUN AWAY. We had Poolman about 1.5 years. They took over our contract with pineapple. We had a constant problem with the water level. Our auto fill was replaced probably six times. The aerator never worked nor was the broken head replaced. Twice I found algae that our weekly service tech missed (both times he didn't see it). Had a bucket test performed because our water level was low but the service tech put in his report our water level was good. Had billing set up on auto pay. They changed systems, didn't collect, and charged me a late fee. When you call, you never get
Nat Wyatt
Aug 31, 2021
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I just watched one of your technicians sit in front of my house for 10 minutes and I guarantee you that when I call I will hear these words, " looks like they rung the door bell twice and no one was home." Someone is ALWAYS home, and no. No one rings the doorbell. We've even asked for double measure of proof of your incompetence that you call when you've arrived. No calls. No doorbell ring. No door knock. It's been about a month now that we haven't been able to use our pool because it is filthy. We've had to cancel a birthday get together, we can't sit in our backyard to relax because the now swamp
Vernon J.
Aug 27, 2021
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Service in Phoenix from Poolman is horrible and the customer service is even worse. Serviceman never clean the pump basket and burned up my pump.
When you try to contact them you never get a person only a voice mail and they never return the calls especially if it's a complaint. I left several messages it wasn't until I went on Facebook and blasted them that I received a call. Sent a repairman out to change the pump. But now I can't get ahold of them again not even to cancel service. I no longer want them on my property and not to charge my credit card. But no call back!!!
Never
When you try to contact them you never get a person only a voice mail and they never return the calls especially if it's a complaint. I left several messages it wasn't until I went on Facebook and blasted them that I received a call. Sent a repairman out to change the pump. But now I can't get ahold of them again not even to cancel service. I no longer want them on my property and not to charge my credit card. But no call back!!!
Never
Carolann W.
Aug 06, 2021
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What the He!! Poolman?!?!!! I've been a customer for many years. My pool is supposed to be serviced every Friday! Why did I go out there just now and my darn pool is green and my pump is off? Today IS Friday. Should someone not have noticed this and contacted me if there was an issue? I know you've clearly changed my assigned pool care person (the previous one I had for ages was great!) and the new person seems like they know NOTHING about pools (they left a chlorine float on my deck and my pool has a salt system.)
Why don't you answer your phones? I'd prefer not to breed mosquitoes
Why don't you answer your phones? I'd prefer not to breed mosquitoes
Matt M.
Aug 04, 2021
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Security cameras show last week "service" guy arrived, then left literally three minutes later. Not enough time to read/adjust chemicals, or even brush the pool. But he took the time to fill out the electronic record of all the chemical levels, but all the fields were blank. Now I have a green pool. Guy arrived today (one week later) and claims he was not here at all last week, but cameras show he was. I pay for weekly service.
Cannot get through by phone to talk to anyone. Calls returned, but maybe a day later - a long to wait when you have a green pool.
When the company finally called
Cannot get through by phone to talk to anyone. Calls returned, but maybe a day later - a long to wait when you have a green pool.
When the company finally called
Jessica D.
Aug 02, 2021
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Nikki Bloom
Jul 30, 2021
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I have been using Poolman for about 7 years now for 2 properties. They were always very reliable and communicative but over the last year the company has changed dramatically. I have had poor service, it is impossible to reach anyone at the company and they do not seem to communicate well with each other. Leaves are left at the bottom of the pool after cleaning, they don’t take away the leaves that were fished from the pool so they just blow right back in when he’s gone. They keep raising prices for less quality work. I added a fountain to be cleaned at our property and was paying a lot of
Ryan Ewing
Jul 28, 2021
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I have been a Poolman customer for 7 years and my home was previously serviced by them prior to my purchase. Generally, I've had a pretty good experience. However, their service has deteriorated beyond recovery in the past 6 months, to the point of my ultimate decision to cancel.
I've been on a salt (chemical) only service which includes maintenance of my water chemistry, but does not include brushing, backwashing, baskets, etc. I maintain the filters, sweeping, and skimming. At times, I've been unable to do this and have opted to pay Poolman to vacuum or clean the pool fully. I've had a few green
I've been on a salt (chemical) only service which includes maintenance of my water chemistry, but does not include brushing, backwashing, baskets, etc. I maintain the filters, sweeping, and skimming. At times, I've been unable to do this and have opted to pay Poolman to vacuum or clean the pool fully. I've had a few green
Jake D.
Jul 27, 2021
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I feel bad for Waylon for having to respond to all of these. Similarly I have had the same issue as many others with the billing. I got a bill in the mail saying I owe roughly $650 even though I am on auto pay...... when I called they said they sent an email saying they changed payment systems, I didn't get the email, they email me every week to let me know what my chemical levels are so I know they have my correct email.
IN ALL FAIRNESS, they provided me service for 6 months and I didn't pay for it, so I do owe them the money and I will not argue this fact. The frustration comes form
IN ALL FAIRNESS, they provided me service for 6 months and I didn't pay for it, so I do owe them the money and I will not argue this fact. The frustration comes form
Dustyn B.
Jul 23, 2021
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Update: finally got thru and they explained this happened to every customer by mistake however, I couldn't even speak to a manager to ask follow up questions. SELECT ANOTHER PROVIDER FOLKS.
Decided to leave this review during my 30+ minute wait on hold with Poolman. While our pool technician has been good, this was only after an initial complaint when we realized he spent around 5 minutes "cleaning" our pool- leaving debris unskimmed and the basket not emptied. This was verified by our outdoor cameras.
My biggest complaint is Poolman's lack of communication and customer service
Decided to leave this review during my 30+ minute wait on hold with Poolman. While our pool technician has been good, this was only after an initial complaint when we realized he spent around 5 minutes "cleaning" our pool- leaving debris unskimmed and the basket not emptied. This was verified by our outdoor cameras.
My biggest complaint is Poolman's lack of communication and customer service
George K.
Jul 23, 2021
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This company has been AWFUL since I purchased a house that used their service a year ago. They haven't maintained my pool properly, they keep raising prices, they NEVER answer their phones, and their site lies.
I have a salt system through this company and when I moved in, I had to add salt to my pool in order to bring it up to the minimum acceptable salt level. They told me they are not sure why but the tech that was supposed to add salt just didn't. I never received reimbursement for the salt I had to purchase separately when it should have been covered under my service. I had to call
I have a salt system through this company and when I moved in, I had to add salt to my pool in order to bring it up to the minimum acceptable salt level. They told me they are not sure why but the tech that was supposed to add salt just didn't. I never received reimbursement for the salt I had to purchase separately when it should have been covered under my service. I had to call
Melany S.
Jul 22, 2021
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So many poor reviews and for good reason! I too have been a long-time customer of more than 13 years and have been increasingly frustrated. I have been charged for service I did not receive. I can never get through customer service. And my billed has been raised significantly.
Worst of all, I don't get the service I pay for, My pool is completely cloudy.
Worst of all, I don't get the service I pay for, My pool is completely cloudy.
Janna Mundis
Jul 15, 2021
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I have used Poolman since they took over from my previous pool company in 2012. We have had a sparkling pool for years and consistent service twice a month. But recently things changed with this company. Whoever is servicing our pool is sloppily dumping something white in the pool (and on our brand new decking) and leaving. One time something on the system had broken and he never left a note or rang our bell to discuss it. Then two months ago we started to get black algae. No mention was made of this or any attempt to clear it. I was traveling out of state and taped a note to the pump asking them
Karl Parker
Jul 11, 2021
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I’ve had poolman for one month. In my 4 weeks of service they did not show up once, and twice now have left the pool dirty. I mistakenly chose to use their salt water premier service. These pictures were taken within a half hour of the tech leaving my pool today. They are terrible at answering calls as well. If this looks like premier pool service to you, then poolman is a great company!
Update: they sent a manager out and then had the pool tech come out again. I’ve added another picture to show the impeccable job they do on their 3rd attempt to clean the pool.
Update: they sent a manager out and then had the pool tech come out again. I’ve added another picture to show the impeccable job they do on their 3rd attempt to clean the pool.
Anthony Nash
Jul 11, 2021
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I have had pool man for 4 years now and for the most part service has been decent (4 star) but recently I came back from a work trip and noticed that the salt cell pig tail had broken (their part). Having this part break caused my pool to run dry for two or three days. It took them three days to get a tech out to fix it. Once the tech fixed it they said that my pool pump was fried and took zero responsibility. I'm not ingnorant when it comes to pools so having a pump run dry for three days will cause the motor to overheat and short (which is what happened). Their only solution was to have me pay
Dr. W.
Jul 09, 2021
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10 year customer and treated my pool like they didn't care about the $15000 I spent with them.. I first thought business was sold but after 3 days and 2 weeks no shows I got a called back .. no same owners can't hire people because they don't pay there people and turn over is crazy .. Headed for BK and this point ! Find a reliable service
Katie M.
Apr 07, 2021
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I do NOT recommend working with Poolman. I am a new home owner, and the previous home owner had setup the salt water system for the pool. They told us we just needed to call Poolman to transfer over the service and keep the salt water system for only $52 a month. Keep in mind that the only reason we set up/transferred service was so that we could have the salt water system (this is important for later in the story).
So, I called to transfer the service and the customer service representative quickly told me they no longer offer the $52 a month service, and tried to upsell me to the premier service
So, I called to transfer the service and the customer service representative quickly told me they no longer offer the $52 a month service, and tried to upsell me to the premier service
Nathan B.
Sep 02, 2020
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I signed up for Poolman around 2015 after turning my pool green a few times. A friend recommended them to me and I signed up for their Salt Water system plan. I sold the house in 2018 and bought a new home in 2019. The first call I made when I closed on my new house was to Poolman. I knew I could trust them take this burden and stress off my plate. Recently with Covid-19 I had a lot more time on my hands and could have started taking care of my pool again in order to save some money. However, I trust the technician they send to my house every week and see him go above and beyond to make sure the
Curt F.
Aug 30, 2020
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I have updated my original review for Poolman to five stars.
The manager made us right and made sure we are taking care of. Please see the new picture of the pool. Thank you for taking care of us.
OMG! Be ok if it was St Patrick day! Worst pool service ever. Wish I could give you zero stars and call the BBB on you!
Our HOA will be looking for another Pool company ASA
The manager made us right and made sure we are taking care of. Please see the new picture of the pool. Thank you for taking care of us.
OMG! Be ok if it was St Patrick day! Worst pool service ever. Wish I could give you zero stars and call the BBB on you!
Our HOA will be looking for another Pool company ASA
